Great staff! My husband and I are big runners, and we got fitted for some new trail sneakers. Our…read morefeet were placed on a special scanner to figure out what type of sneaker fit we needed (e.g. over pronation, underpronation, high arch, flat arch, etc). PS this was pre-COVID. We got fitted with some great Hokas. Very knowledgeable staff :)

Terrible customer service. I came in to look at running shorts and new running shoes. Employees…read morebarely acknowledged us. No help as I rifled through the shorts. No help as I sat and went through the shoes. No prices on the shoes. Employee was sitting g on a coach watching TV while the other was on their personal laptop completely ignoring us.

Fleet feet has a great selection of shoes and clothing and love that they scan your feet to give a…read morepersonalized report. I used to go to the Montclair location but now come to Westfield having since moved to the area. Both locations are great. Want to give Joseph a big shoutout! I brought my husband in to get his feet scanned. Joseph helped scan his feet and then picked out 3 pairs for my husband to try on and asked him how each pair felt and what he liked/didn't like about each one. He thoroughly explained the difference between the pairs and made sure that my husband was thoroughly happy with the pair he picked. He also asked if we were interested insoles and socks and added these to our purchase. We came close to closing and he didn't make us feel rushed at all. He was also helping another woman at the same time but made sure that both us and the other woman had the attention we needed. At the end, he rang us up, carried our bag and walked us to the door. 11/10 service! Joseph is patient, knowledgeable and a joy to work with. The Westfield location is lucky to have such a great employee!

I was looking for a new pair of running/walking treadmill shoes as mine were getting just a bit old…read moreto say the least. I can't even recall the last time I had my feet properly measured so this was a big plus. ...but I do recall when a pair of Converse All-Stars was only $10!! Needed a pair to dampen my left knee issues and after trying on about four different brands I Just purchased the HOKA Bondi 9. Excellent customer service from Erik who was informative and patient with not a hint of any upsell. Highly recommended.

Great customer service!! I called the store a few minutes before they closed for the day and the…read moreemployee that helped me went above and beyond.

What a fantastic shoe shopping experience! I walked in and the staff was helpful, knowledgeable,…read moreand eager to please! I was so excited to find these shoes in my favorite color! It was a great experience to actually have someone check to make sure my shoes fit me before leaving/tie them up and check for comfort. I will definitely be coming back for my next shoe needs! Thank you!

have to say I am FURIOUS with the way things have been handled here. I ordered a pair of shoes for…read morea photo shoot close to 2 weeks ago. They arrived and were incredibly small (even when purchasing them in a larger size as the site directed me to). So, I sent them back for an exchange. I received an email (no reasoning either) stating that I was being refunded for LESS than the amount of the shoes and shipping combined. They didn't attempt to contact me at all. When I called, they stated that they had none of the shoes left in any color in the size I had asked for. Why was it so hard for them to write that in the email? (bye bye star #1) So, I went online to see what they had that would be comparable. They had the exact same shoe in a fabric instead of leather. Why didn't the salesperson suggest this to me on the phone? Did they give a cuss about making a sale? No! (bye bye star #2) So, I call to ask them to simply exchange the shoe I returned for that one (which they had in the size I needed). They said they would, and the gentleman on the phone also said that he would refund me the shipping charge back to my account because it was an exchange. This NEVER HAPPENED. (bye bye star #3) This is when it got ugly. It was now a full week later, and I still had not received the shoes. They didn't send me any tracking information at all. When I called to tell them that the shoes were useless to me by now, they told me that there was nothing they could do about the missing shoes because they had been signed for. "I didn't sign for them, my delivery man didn't sign for them.. where the cuss were these shoes? And, what the hell do you mean, there's nothing you can do about them? Don't you have insurance?" "I'm sorry mam, but we don't take out insurance on anything under $500". (bye bye star #4). If it was possible to give them 0 stars, I would. The last star went away in my eyes when she left the phone to talk to a supervisor who told her that they could take things up with UPS and POSSIBLY get me a fraction of my money back. So, no matter what, I was paying for this mistake. They obviously didn't want my business from the get go. I should have stopped dealing with them from the moment they were out of the first shoe I needed. I cannot believe I am eating the full cost of a pair of shoes because I was stupid enough to trust a shoe company like Footnotes. I love shoes, and would have been a great customer for them, be it for business or pleasure, but I will never do business with them again!

I recently purchased a pair of beautiful rain boots and loved them. The boots are guaranteed not…read moreto stain or get wet, unfortunatley the one pair I purchased had a defect and I had to return the shoes. When I purchased them I was told "guarnatee for life not to get wet or stain" I was so excited, and we were in the midst of a horrific snow storm, I wore them out of the store -- left the box behind! While wearing them, I felt the top of my foot get a bit wet, but nothing earth-shattering, however the next day they were stained. I called the store and the young lady Christina was most understanding and helpful. My husband brought the boots to the store and without hesitation, my credit card was fully refunded. I have to say, the assistance in the store is delightful, friendly, the selections are terrific, I am pleased as punch and can assure everyone, Footnotes has a new client! Thank you for your courtesy and professionalism. Marion B.

Walking into the store I immediately fell in love with the energy! And it was all due to Zy'heem…read moreDowney. He greeted me with such a marvelous attitude that made me pause my podcast that I was previously listening to just to engage in conversation with him, he intrigued me instantly with his character. His recommendations were PERFECT. Overall I felt as though I was shopping with my best friend. He made the Steve Madden experience alive again! I love it, felt like back in high school shopping around with my friends in the mall. He knew every show by name without hesitation and knew exactly what size recommendations were perfect because I am nearly one week later and insanely obsessed with the pair he suggested to me. It was an impeccable experience and I was so honored to have such a stunning staff member assist me.

I purchased three pairs of shoes on 7/4. I received the first pair in two days, and it was the…read morewrong shoe in the wrong size. I contacted Steve Madden support, who has been everything but helpful. They informed me the shoes I originally purchased were now out of stock. However, I cannot get a refund on those shoes, until I ship back the shoes that were accidentally sent to me. I attempted to explain that the refund should have been initiated as soon as the shoes were noted to be out of stock, with no avail. I repeatedly expressed how disappointed I was in the situation and the customer service, and they not once addressed my concerns, only focused on me shipping back the item sent to me by mistake. I even requested for a manager to contact me, which did not occur. I am shocked at the lack of customer service and service recovery provided to me and sadly, will not be shopping from them any longer. This is not about this store itself but about the company as a whole.

The store is chaotic and disorderly with zero customer service. Be prepared to wait a long time to…read morebe helped, especially if you need shoes. The two young girls who work there are good and try their best. The older lady who I assume is the owner of the store is terrible - she is extremely rude and unprofessional. After being in the store for almost an hour (most of that time was spent waiting to be helped), I was next in line to pay, my items were sitting on the counter and she started to ring up another customer who cut the (very long) line. When I said I was next, the owner completely ignored me and continued to ring the other person up. At the very least, she should have acknowledged I was next but make up a reason why she had to ring up the other person first. To completely ignore a customer is unacceptable.

I've purchased multiple pairs of dance shoes here for both of my daughters. My younger daughter has…read morewide feet and one larger than the other so we were having a terrible time finding her tap shoes. The owner was extremely patient, we ordered her a pair and when they came in I took them home and they still didn't work. I came back in and we tried a different pair, which also didn't work . I brought her back and we finally found success but throughout the whole process I appreciated the extra care and patience given. I felt like she really cared about finding the right shoes and helping us through the process. She loves her new shoes!

Everything was superb. The selection is great - from sneakers to dress to sandals for both men and…read morewomen (of course, they'll order if your size color is out of stock). Saving the best for last: John He is an absolute treasure of a foot apparel master. He's the person you never before thought of but, now you NEED to see him. Talk shoe fits, arches, ankle support, inserts.... etc Just go and see him. You will not be disappointed.

Has a wide selection of various brands. Has a small selection on diabetic shoes…read more There are only 2 salespeople here...one is very pushy and the other is not.

Excellent selection of top of the line shoes. The only good shoe store left. They wait on you with…read morepleasure. Roxy is the only place I buy shoes.

Yesterday I finally visited Roxy Shoes in Milburn after hearing my friends rave about the store for…read moremonths. I can't wait to return! Their shoe selection is vast, and the styles range from conservative to the outrageous. The prices are more than reasonable given the quality. They carry all my favorite brands (Ara, Dansko, Sofft and Eric Michael). Entering the store I was greeted by Heba, who could not have been more friendly or helpful. The store was not that busy, so she spent considerable time showing me different brands and styles. After telling Heba what I was looking for she brought over 4 different pairs that were exactly what I was looking for. Heba clearly enjoys her work. I left with multiple pairs and cannot wait to return.