1. Fleet Feet - Westfield

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Westfield, NJ

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Fleet Feet - Westfield

4.0 (12 reviews)
Closed • 10:00 am - 7:00 pm

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2 years ago

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2 years ago

Great service and sales representative know their stuff and what sneaker works for your fitness program

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Review Highlights - Fleet Feet - Westfield

“Joseph helped scan his feet and then picked out 3 pairs for my husband to try on and asked him how each pair felt and what he liked/didn't like about each one.”

Mentioned in 2 reviews

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DICK'S Sporting Goods - Outside 3/25

DICK'S Sporting Goods

2.6(50 reviews)
10.9 mi
•$$

IDK. Hard to give a giant sports store 5 stars. I found some good sneakers there, found a guy in a…read moregreen shirt (someone told me who to look for, otherwise I was a bit lost and would have started wandering to customer service), and he found them in my size. That's the last I saw of anyone, practically, until the cashier rushed out as I was waiting and apologized. Friendly kid (I feel old calling her a kid), got me rung up and out the door. I think I got my last shoe or two here. So it's not bad, not great - prices are around average. I think I'll round up from the 3.5 since it was a very short experience, I got what I wanted, and the old Sports Authority I used to frequent is no more.

Horrible customer service. We had Jonathan in the shoe dept. First off you can tell he hates his…read morejob. I asked him to measure me and he refused. I asked him for suggestions on certain sneakers- he could have care less. He made it clear in front of my friends we were not a priority and he was just down right rude. If I'm gonna spend 100 + bucks I want the experience to be worth my while and to have somebody who works there that is knowledgeable. I mean, if you hate your job so much and you don't wanna measure people and you tell them to just do what's best and you can't be bothered. Why then are you working there? Such a shitty experience.. these guys need to be trained on customer service and they need to be trained on their own product. Some of them didn't even know what a tennis shoe was or a pickleball shoe was. This is a very well-versed area. People should know what they're doing, want to be there or want to learn.

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DICK'S Sporting Goods
DICK'S Sporting Goods
DICK'S Sporting Goods

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REI Recreational Equipment - Snowboard area

REI Recreational Equipment

3.8(70 reviews)
10.8 mi
•$$

Went in, salespeople solid for pickup and at the cashier, or asking if I needed help multiple times…read moreas I walked through the store. People like to work here, it seems. Changing rooms are buzz for a helper. Definitely enough staffers and people who are friendly to help all over. Three staffers were talking about one pair of ski boots they sold with the wrong insoles (it was the display old blue insoles instead of the new ones) and trying to find and contact that customer to the best of their ability. Good customer service, there. Winter gear almost all out in February, so end of season and clearance sales on some items, but not others (same snow bib for women was on sale, the men's version - not on sale? guess it's about how many they've sold?). Didn't really find any ski socks of note. Some jackets on sale. And some weird jelly bean flavors. Skip the bubble tea version, they taste terrible. Bike and ski services in the back. Prices aren't too bad, so hopefully would be smooth to get service. Will bring back my bike later this year to see what they can do about a sticky lower gear.

Interesting visits.Years ago I went to the store and the staff were no where to be seen. Recently I…read morereturned, I was in to SHOP! :). A staff did ask if they could help me but they just had other things to do seemingly. I ended up being there for a a couple of hours and purchased a large amount of items. (15 full price) and becoming a 'member'.The staff that let you in the fitting room were extremely helpful. Upon returning twice to return a total of two items, the cashier staff were rude and not caring, almost disgruntled. Very odd and won't be returning here even though it is close to work. I liked and enjoyed the shopping but the staff either get heat from their corporate people (which is probably the case) or are just very unhappy. I can't imagine why outdoor loving people would be unhappy!

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REI Recreational Equipment - Shop for ski and bikes

Shop for ski and bikes

REI Recreational Equipment - Bikes

Bikes

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Bike services

Fleet Feet - Westfield - sportswear - Updated October 2026

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