This place is ok in terms of selection and pricing. I think DSW needs to have better pricing if…read morethey want to compete with the Dillards Clearance Outlet nearby. I remember when DSW used to do specialized clearance depending on the price tag color. Now it's a blanket 30% off which isn't a good deal at all. It's rather shocking to me that they price mostly mediocre shoes at such high prices. They did have some decent running shoes (Brooks) but otherwise, nothing worth the price tag. The location itself is neat and well organized so if you're in a pinch, you should find what you're looking for.

DSW, here's the thing: If you need a specific shoe for a specific occasion- you can always find…read moresomething here that will work. And even if you are like me and ABSOLUTELY do NOT need new kicks, you can also always find something here. On this day it was a cute pair of super marked down Charles David heals with a sweet 3D flower on there (In black of course). $20 including clearance markdown, I could not say no. I brought them to the register and they were ringing up at like $30. But DSW doe NOT play, they honor their prices, and I got them for $20. (A long time ago something like this happened and they didn't have the correct coupon code - so I kid you not - I got the shoes for less than $4. I still have those shoes and get compliments on them every time I wear them.

This store is still there but has been rebranded. The service was great. I bought 2 pairs of shoes…read morethere this week. Excellent service!!

Great experience here today! I had gone online to check availability of the ASICS Nimbus 25 shoes…read moreand was happy to find some in stock and available in my size! I was greeted promptly and a salesman brought me a couple of pairs to try on, including the new Nimbus 26's which were nice, but I am a bit partial to the Nimbus 25's so I stayed with them, especially since they were offering 25% off of them on the stock they had left, making them a great value! This was a great experience and I will certainly shop here in the future for Service, Value , and Selection!

Great experience when I came here to try on the latest New Balance shoes. They have an amazing…read moreselection. So amazing in fact, it can be overwhelming! But luckily, a great employee, Justin walked up to me and introduced himself and the other person he was working with and offered their assistance in finding anything I was looking for. They also explained the sale to me. With the sale prices it is possible to purchase a really good quality tennis shoe and a really great savings. This was a great shopping experience thanks to some really good employees who are passionate about their product and about helping people.

Stumbled across this outlet store in Grapevine Mills Mall. From the prices, I questioned the…read morelegitimacy of using the term "outlet". Nonetheless, I still found two pairs of shoes for relatively decent prices. The store was busy but not jammed packed as I expected. Thankfully the staff availed themselves to helping customers, and the store seemed adequately staffed for floor coverage. Oveall, I had a great experience shopping here. I only wish there was a New Balance Outlet closer to where I live.

I usually visit the Dick's location attached to Stone Briar Mall. I decided to take a chance on a…read morenew location for the first time in a long while and I was sorely disappointed. We arrived today Saturday, August 2, 2025 around 2:30pm. There were two gentlemen facing us upon entry that I assumed were going to greet us. Instead they were chatting it up and couldn't be bothered by us. But I get it, maybe the conversation was good. Next we traveled towards the back of the store to check out their shoe selection. There were over 20 people standing around waiting. I saw no employees in the shoe department. We hung around for about 10 minutes and then decided to take our business elsewhere. While walking towards the exit around 2:44pm I said to my wife I wonder where all the help is located and that's when I saw it. There were 6 employees standing at the front counter chatting away. A few gentlemen even high fived one another. But once again upon leaving no one could've been bothered by us enough to say have a good day. Before writing this review, I scrolled through the history of reviews and observed only one from 3 years ago that spoke to the customer service of the place and they stated it was a terrible experience. I can't blame the employees. I blame the leadership. They should hold their team accountable. With poor leadership follows poor employee service. Do better Dick's. I'm sorely disappointed in today's experience and do not plan to return anytime soon.

The employees here are awesome and the location is really easy to get to. I called and asked for…read morethem to look up a product and then the guy on phone even asked if I would like for him to put it on hold since it was the last one. Loved the experience and the overall feel of the store is intuitive, too. Highly recommend this location if you need to go to a Dick's!!

They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

Had a great experience, came in multiple times for multiple friends and were greeted and helped…read moreevery time. Special thanks to Landon, super friendly guy and went up and beyond to help us find shoes we were happy with. Will be coming back.

I had the BEST experience at Shoe Palace at Stonebriar Mall in Frisco, Tx today . The Manager…read moreNathan Bennett provided exceptional customer service . He has the most beautiful smile and is very friendly and went above and beyond to make us happy . My daughter is very pleased with her shoes . He is definitely a keeper and is the perfect manager for this store !! We will definitely be back ! We give him a 5 star rating

There wasn't a single person to greet me in this store. I was looking for sandals, but went to…read moreMarshall's instead. I left out a couple of minutes ago. ‍

What a great selection of merchandise this store had! I came to look at shoes but they have so…read moremuch more than shoes! You can get gym bags, tote bags, shirts, sweats, caps, socks, hoodies and more here. The store was REALLY busy (it's Nike, so of course they are!), but they still had the floor and the registers covered. This was one of the most adequately staffed stores I encountered in my few days at the mall. Most is us are used to paying full price for Nike, but imagine the value in getting Nike things deeply discounted at their factory clearance center, and then a clearance center that had a sale going on too...and before you ask, YES, I bought a few things at these prices!

Awesome store! This Nike clearance store in Grapevine Mills Mall is amazing! Excellent selection!…read more Great prices! And friendly staff! My husband and I left with three pairs of ladies' shorts, a pair of women's shoes, and three men's shirts for under $200! Highly recommend!

It is very big. I had lots of fun exploring this place. I was not expecting to see an aquarium,…read morefairus wheel, cafe, Lego store or a who room dedicated to E bikes. The food was delicious and speedy. There was lots of puppies everywhere. I love that it is pet friendly. This place is enormous! I had a blast exploring it. I never expected to find an aquarium, Ferris wheel, cafe, Lego store, or even a room dedicated to e-bikes. The food was delicious and served quickly. There were also lots of puppies everywhere, which I loved since it's pet-friendly.

Imagine a sporting goods store with a Ferris wheel inside. Then, there is a glass aquarium that…read moresurrounds you with live fish swimming around. Next, there is a beef jerky bar and a bowling alley...This is eye candy for the consumer. The store has almost any sporting goods you can think of from golf to soccer. Then, you have found Scheels. Service was good. Although, we didn't buy anything we were offered help several times. The prices were high, but the quality of the sporting equipment and clothing was very well made. I definitely look forward to coming back to Scheels and spending more time shopping around.

Came here for white shoes after my foot grew from pregnancy and was literally followed around the…read morestore. After being racially profiled I bought more shoes than any other customer in the store and left to a parking lot with a waiting cop. Will take my money elsewhere!

Ordered shoes because they did not have my size. They sent the wrong size. They are so crooked…read morethey only gave me a partial refund. They are too lazy and unprofessional to check the content of the box before they ship it. They kept $9.20 of my hard earned money because they made a MISTAKE. Don't do business with DSW.