So I had to return the shoes I bought today. I was greeted by Brandon, such a kind and helpful young man. I was assisted at the register. Fortunately I was able to order the same shoe and the size I need. It will be shipped to my house. Thank you Brandon for making my return a quick and easy one. Your energy is unmatched and I hope your supervisor makes you aware of my appreciate. read more

During my recent visit a couple days, I had an unpleasant interaction with a new Assistant manager , who I understand is a newly appointed Assistant Manager. Unfortunately, she came across as rude, dismissive, and unprofessional, and did not provide me with the information I needed about the shoes I was interested in purchasing. Her attitude felt condescending and impatient, which made me feel uncomfortable and disrespected as a customer. From my experience, it seemed that she may still have a lot to learn about customer service and leadership, as her behavior did not reflect the professionalism expected from a management position. I also couldn't help but feel that I was not being taken seriously, and possibly even racially profiled, based on how she interacted with me compared to other customers. read more

One of the employees caught my attention I forgot her name but I came in on the 29th of November I believe and she was so kind we had conversations as she was looking for my shoe size which is 15 I hope I can find her or see her another day read more

Honestly, I thought going for a pickup would be faster which is why I decided to do that. On the email it says to show them the barcode, but the girls working there don't know what to do. Most of them were in there buying their own shoes and only one girl came up and asked me questions then proceeded to send me to the kids footlocker, which a wonderful lady over there helped me. I don't go to the footlocker here because I know their service is 50/50 and I received the short end of the stick that day, their attitudes seemed off. They got their shit together when the young lady from kids footlocker came with me to see what the issue was with my online pickup order. I would have gone to a different location, but it's the nearest one to me which honestly sucks more. read more

The African American manager with the braids in a bun is rude like what's her problem I don't understand how she's not fired yet. I walked in to get black cats and immediately her attitude was so bad like if you don't want to work here get another job. Answering rude, not allowing me to try on shoes and just acting like a b all when we have her no reason to. Footlocker allowing this just shows how much they care for customer service read more

I had a wonderful experience at this footlocker I had the pleasure of a lady name Jawuanna helping me . She was very helpful . A lot of times you go in a store and some people point you in the direction. But when a person comes and scan and actually help you get the most for you buck . That's excellent customer service and she loves what she doing . read more

I purchased a pair of shoes for my daughter on 4/22/22. To my surprise the shoe laces were wax covered and almost impossible to stay tied. On May 23rd my daughter showed me that part of the show sole was flapping around because it was no longer glued. I was shocked and decided to go back to the Footlocker location and ask for an exchange or refund as it was less than a month from the date of purchase. The foot locker manager made it almost impossible. First she said no refund if no receipt. I took the card I paid with, the box the shoes came in, and showed her the transaction on my apple wallet. None were sufficient for her. Then she said I had to have an email because they always ask for emails in case people lose their receipts. I have all my emails linked to my phone, so I searched them all. No foot locker email was located. Then she was able to finally search with my phone number. She then said she could not find my transaction and due to the wear on the shoes she was unable to make any return. She just said it was wear and tear. In the month that my daughter had her adidas shoes she struggled to keep the laces tied due to the wax on the shoe laces. Then on the 23rd of May she showed me that part of the sole of the shoe was flapping. I was in disbelief. With inflation, it was a sacrifice to make this purchase. I also purchased two pairs of crock shoes. This experience has left me extremely dissatisfied and disappointed in Footlocker. I am requesting some assistance that I did not receive in store. I cannot just throw away money! Someone, anyone, please help me. read more

Foot Locker - Wax laces that couldn't stay tied even with a double knot - Shoe Stores Near Me - Inglewood, California

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Door doesn't open on time the hours are from 10:00am to 8:00pm its 10:10 and the store hasn't opened when the worker came out she told me she cant open because shes waiting on one of their workers how is that my problem and told me to go shop at kids footlocker rude and poor service if I wanted anything out of kids footlocker I would be there. read more

Good experience again. Needed another pair of ALL BLACK socks. Cause last time I got the all whites... they was out of all whites this time but it's cool. I was confused though, the adult footlocker moved a couple stores down. They have more merchandise and are still practicing Covid protocols. Staff was cool, respectful, and I got in and out. read more

Give this place a 5 star & Also a worker named Stephanie M great worker over all. was very helpful. Made a great experience for me today while stopping by this store. Thank you Stephanie. They really hire great workers at this location read more

This was by far the nicest shopping experience I have had in a very long time. As soon as I walked in, I was greeted by 2 employees. One of them being Andie, approached me, willing to assist me in what I was finding. This store did not have the shoe or size I needed. Andie went the extra mile to call other locations and confirm their inventory. He was able to contact the Hawthorne location ( recently new ) and place my shoes on hold. It was that easy! Thanks Andie! read more

The manager jasmine must be really miserable because she's pushing 30 working at foot locker and is providing a negative experience to the customers as you can see below other reviews mentioning her she has an attitude problem and for what ? get of you high horse. XO read more

This is my favorite footlocker hands down. You can walk in and will be instantly greeted and easily engage in conversation with the staff. All the staff here are really cool. They do their best to follow the COVID rules. Including mask social distancing and sanitizing. They will generally have what you are looking for or tell you another location where you can find it read more

The people that work here are really friendly and helpful! They didn't have the new Jordans though, which was really surprising. But, whenever I come here, I don't have to wait long for someone to ask if I need a size. read more

Foot Locker - Side View - Shoe Stores Near Me - Inglewood, California

Got my favorite pair of shoes from here. Very kind people. Don't remember staff names at the time, but this store is underrated. Great Deals

Went in to exchange my white Airmax's and Kevin & Allison were awesome, appreciate their service! Keep it up!

Really bad customer service!!! I came into the store to buy a Valentines gift for my son, Unfortunately when I got home the shoes did not fit him. I went the next day to return them for a smaller size, as soon as I walked into the store I got approached. I mentioned I came to return the shoes for a smaller size right away the women said no we don't have that shoe size smaller with an attitude. I got upset right away because she didn't even take the time to see what shoes it was. The shoes were still in the foot locker bag, Right away she asked someone else to help me return them for me and get my money back I asked the cashier what was her name she said Jasmine she the manager "Jasmine" girl you got a really bad attitude to be a manager you should be a bit more flexible and definitely work on your customer services skills, and if your having a bad day please don't give that negative vibes to your customers... read more

The shoes displayed were nice and so was the staff in the store, when I walked in the store I was amazed that the staff asked if I had any questions and what shoes I was looking for. I was attended quick and nicely, I will come back next time, good service! read more

As soon as I walked into the store, I was greeted by Cameron, the store manager. He and the rest of the team were able to help me find a pair of shoes that I've been looking for for almost a year. One of the best shoe store experiences I've had. read more

Went in here to browse around and came out with some "Cardinal" 7's..a pretty good selection of basketball shoes, and a decent supply of casual shoes...the service was very good but a little too millitant tho, as if i were the president or somethin lol overall a good shoe spot. Cant complain read more

Foot Locker - "Cardinal" 7's - Shoe Stores Near Me - Inglewood, California

Customer service was very sub-par. I sat and looked at a wall of shoes with a mind full of questions for about 10 mins before anyone even said a word to me. They really didn't seem aware of much at all. read more

The staff were very helpful but on my way out I seen a huge cockroach inside the store.

The young black guy with glasses that works here has very poor customer service his attitude stinks! and he is rude..He has a young man that he is training and he is not setting a positive example!!! However the young man that is training is awesome very helpful and friendly thank you Daveon for being a better employee then the guy training you. read more

Horrible customer service BY the MANAGER! Herself wow. So I'm on my lunch obviously in a bit of a hurry I walk in to the store No one greets or acknowledged me manager passed right in front of me twice I walk around for a good 10 min at this time she's talking to another associate and she's literally telling him on downtime we just chill... Um excuse me but while I was in there you were still chilling. So I'm getting ready to walk out some guy walks in and immediately she greets him. I stop turn back and ask excuse me who is the manager here? Because I've been in here for a few minutes and no one greeted me. She responds I am! The other associate looks at her and she says oh don't mind her she's just being a bitch you get a lot of those. And this is all just weeks away from the holidays. Yup I'll go straight to Macy's and shop at Finish Line read more

I definitely recommend this place they were so helpful and patient helping me get the shoes my son wanted.Ana and Andre gave me very good customer service.They did not have in stock the shoe size for my son and called other stores to make sure they had it.Payed for it there and picked them up at another location. My kid was super happy. Thank you. read more

The two employees at the cash register a guy and girl were arguing about being lazy literally talking shot to each other. I had my 4 yr old and there over there cussing loud to each other. Ghetto a** f***! Will never shop there again! read more

The staff is so very helpful and friendly. It's important to me that when I go in shoe stores the staff doesn't try and sell me to much but just enough and this is how they operate here. read more

Walked into the store I believe there was 4 employees at the register. Was in there maybe 10 or 15 minutes not one employee asked if I needed help mind you there was only one family and my family in the store 4 employees not one ever asked if I needed help. This is not the first time this happens at this location. read more

So I came here 10 minutes before they closed, I didn't want to be a bother taking my time looking for the shoes I wanted since it was my first time there, so as soon as I walked in I asked a staff member where can I find the Nike shoes I wanted so he helped me out, it felt like he was in a rush cause they were going to close which didn't bother me much. He looked annoyed because I asked for a black and white colored shoes but he came with a black and grey colored ones. I asked him to get me black and white ones. He came back with the ones I wanted. I payed & left right away because they were going to close. I woke up the next day wanting to put them on to go out & realized that one of my Nike shoes has the Nike logo by the shoelace & the other didn't. I was annoyed that the staff member didn't even check if it was in good condition. I didn't want to go back to this place because they look lazy and uninterested in helping you. I went to South Bay Galleria Mall and let me tell you, they have a great vibe, the staff member helped me exchange my shoes right away. They were a great help, I will definitely come back to South Bay Galleria's FootLocker. read more