Shopping, especially in malls, is annoying to me. But, we were on a mission and www.footlocker.com showed the shoes my friend wanted at a price point we simply could not pass up on. So we left the other shoe store and booked it to Perimeter Mall.
We walked in and the prices did not match the web. We spoke with Michelle who copped attitude with us and said "well, if we had that color blue, we could match that price." Ummm, what? She did offer to get us a manager.
Now it was a Saturday and kind of hectic in the store, but I'm not sure why there was attitude. Up walked James, the Manager. We asked the same thing as I showed my phone with the price reflecting $79.99 for the Nike's (by the way, no disclaimer for "this color only." He said it was for only that color, but this time only, he would price match for us. Okay, deal. Suddenly, all snarkiness was gone and Michelle was lovely.
After 10 minutes, 2 pairs of shoes tried on, we walked out with both at the matched price ($20 off each), plus were upsold some socks. See, treat the customers with a good attitude and you can sell them anything! Clearly, the busy store was causing stress.
Turns out, the shoes were too big, so we exchanged a day later for a smaller size - no muss no fuss. Probably one of the easiest returns ever. So overall, a decent customer service experience, but avoid them on the weekends. They seem to get too overwhelmed and their service goes downhill. Note, they will price match (their own website, at least). read more