Purchasing a new F-150 at Folsom Lake Ford was the best car buying experience I've ever had. Scott…read moreBerry Jr was great to work with. He was upfront and easy to deal with from the beginning and didn't play any games. Joe from finance was also awesome to work with, and I appreciated that he didn't make me feel like garbage for passing on extended protection. Great experience. First time I can honestly say I enjoyed purchasing a new vehicle. Thank you!

The service department here is exceptional. James W and Lacey are sharp, quick, knowledgeable and…read moresuper friendly to work with. I feel like they know me and my vehicles. They get me checked in, ask all the right questions and the service techs get the work completed in less than the "expected" wait time.

Great place to get a car with great deals. Before Folsom Lake Kia, we went to several dealerships…read more And was tired of all BS that we went through. We kinda almost lost our hope as if our priorities didn't matter much for them when it comes to buying a car. I then, talked to Liz to enquire about a car that we wanted to get. Went to Folsom Lake Kia the same day. Staffs were very courteous and professional. They all were down to earth and helped us understand since the start of the process. Jesse was our sales representative; he was there the whole time with us from start to finish of the process. With their team efforts, Matt surprised us with magical numbers for our car. Thus, We were able to get a new car. Thanks to Matt-Liz-Jesse-Winston. It was a big moment for our family. We are grateful that we got what we wanted via Folsom Lake Kia; great deal was an extreme plus. I highly recommend this place if anyone is interested in getting a great deal experience for their upcoming car via FOLSOM LAKE KIA.

This place is fantastic!! Bought my 2027 Telluride Hybrid here a few months back, literally the day…read moreafter it dropped on the lot. No BS, no markup, all business. Sales team wasn't pushy, didn't level you with stupid add-ons, I told them what worked for me and there was no back and forth because they actually listened... Just couldn't be happier with the experience and I've bought plenty of new cars (yeah, I have an issue). Would highly recommend this dealership to anyone in the Sacramento area!!

I went to this dealership for the 80,000-mile maintenance on my 2018 Mazda CX-5. I hadn't been back…read moresince my 50,000-mile service, but Maritza greeted me and said she remembered me from last time. That made me feel welcomed right away. Even if she was just being kind, I still appreciated it. It showed how much she cares about making customers feel comfortable and valued. When she reviewed my service history, she noticed that I had gone a long time without bringing the car in and had missed several important Mazda maintenance intervals. Still, she stayed completely professional and simply recommended the services I had missed without making me feel bad about it. I honestly appreciated that. She explained everything so calmly and kindly that it felt more like a helpful suggestion than a lecture. Everyone there worked diligently and professionally, but never in a cold or robotic way. They showed genuine warmth and hospitality, which made me feel at home and like I was being taken care of. I honestly can't remember the last time I felt this satisfied after visiting a dealership. The mechanics also did a great job taking care of my car. I think one of them may have been Sam. They sent me a detailed video, about 2 minutes and 45 seconds long, explaining the overall condition of the car. What I really liked was that they used plain English instead of a lot of mechanic jargon, so it was easy to understand what needed attention soon. They also fixed everything I asked about, including a rear wiper arm that kept dangling and the rear trunk interior light. After the service, the car drove so smoothly that it honestly felt close to brand new again. Lastly, when they returned my car, they had cleaned it so well that I was genuinely amazed. I hadn't even asked for the interior to be cleaned, but they did it anyway and made it look fresh again. My car is about 8 years old, and there had been some old Coca-Cola residue in the small gaps around the gear area that had left a brownish stain. I had tried scraping it off myself before without much success, so I really appreciated the extra care they put into cleaning it up. Thank you, Mazda Elk Grove. I'll definitely be coming back more often for my car's maintenance.

We had one of the worst car buying experiences we've ever had at Elk Grove Mazda in May…read more From the beginning, we were bounced between two different salespeople, which made the process feel disorganized. Unfortunately, our experience with Christian Gonzalez was what ultimately drove us away. He was condescending and patronizing, even drawing silly diagrams to explain the car buying process as if we were children. We've purchased a home before, we can surely understand how buying a car works. We asked to look at the cars on the lot, but he refused, claiming they don't keep new cars there. Which I knew wasn't true because my parents purchased a new Mazda from there two years ago. Whether it was a misunderstanding or simply an unwillingness to help, it left a very poor impression. Luckily, we knew what car we liked & when we tried to negotiate, something that is completely normal when buying a car, he immediately seemed offended. There's nothing wrong with having a budget and trying to stick to it as much as possible. But how about being an actual car salesman and taking us to the lot & show us the different tiers or similar models? After all, we were ready to buy that day. The final straw came when he suggested we go somewhere else and look at used cars, strongly implying that we couldn't afford a new one. We may have looked tired because we'd spent the entire day in the heat visiting dealerships however, judging customers based on their appearance is unprofessional and a terrible way to treat potential buyers. My husband and I got up and walked out because of how disrespectful the interaction had become. He couldn't even be bothered to look up from his computer or apologize. The next day, we went to Roseville Mazda and bought a brand new car. Elk Grove Mazda lost a sale because they judged us instead of treating us with respect. Worst dealership experience of our entire car search.

/*** UPDATE**/ The…read moredealership called me to resolve the confusion during the purchase. They have provided me the floor mats and I picked it from the dealersip. They did apologize for the confusion. 5*s. /**/ I visited this dealership to purchase a Chevy Bolt EV, and overall the buying experience was good. During the negotiations, I asked if they could include all-weather floor mats as part of the deal. I also made it clear that I completely understood if that wasn't possible. After the sale was completed, the salesperson, Basa, told me that he had already put the floor mats in the car. However, when I got into the vehicle, I found that it only had the original factory mats that came with the car. I don't understand why he felt the need to say something that wasn't true. I was straightforward and honest throughout the entire purchase process, and I expected the same in return. I really wanted to give this dealership a 5-star review because the overall buying experience was positive. Unfortunately, this incident left me feeling misled and disappointed. Trust is an important part of any purchase, and even a small dishonest statement can ruin an otherwise good experience. Because of this, I can't give a full 5-star rating, and I hope the dealership addresses this kind of behavior. I would hesitate to do business again with a salesperson who isn't honest.

I just went into this car dealership and I wasn't really planning on buying a car at first but this…read moreguy named Basa approached me asking if I was looking for anything and I just said yes since I did have a lot of questions about EVs, some car parts, and more! He helped me a lot making it easier for me to understand the information he was giving me about this dealership and he was really enthusiastic, persuasive, and really fun to hang around! He had the look of a true salesman and I really saw the amount of passion he had for this job and I really admire it. Sadly I can't buy a car right now, but I'll definitely be coming back when the timing's right. Rest assured you'll be in great hands and I've honestly never liked a car this much before he came in. He made it exciting. I totally recommend him especially if you're Filipino.

Shopping for a new or used vehicle can be stressful and overwhelming, but Caleb and Jarell at Elk…read moreGrove Nissan made the entire experience fun, easy, and enjoyable. From start to finish, they were professional, knowledgeable, and genuinely focused on helping us find the right vehicle for our needs. Their customer service was outstanding, and they made what is usually a stressful process feel comfortable and exciting. We are extremely happy with our new vehicle and will definitely be returning to work with these two in the future. If you're in the market for a new vehicle, I highly recommend stopping by Elk Grove Nissan and asking for Caleb and Jarell. You won't be disappointed!

Another visit to Nissan and they've improved the service dept waiting area. Good amount of seating…read moreand a few stalls for quiet working while you wait, usually clean and nicely maintained. There's also a pretty nice and sophisticated coffee drinks machine that dispenses hot water plus it makes lattes, cappuccino, mocha, hot chocolate, regular coffee, espresso, even a chocolate shot, haha. While we were waiting for our car to charge up a bit, my wife noticed a hardworking employee named Daniel cleaning the machine and the garbage can with a steam cleaner. He took apart the bottom tray part of the machine and clean it very well and put everything back together, so shout-out to him. The bathroom facilities are clean and in good working order also. The chargers work well when they're available, but usually they are all occupied, wish they would limit usage to those who buy from Nissan and not just a "free for all" for everyone. All in all, when we do stop by, most of the staff here are courteous and helpful.

Outstanding Service at Folsom Lake Ford…read more I'd like to express my sincere gratitude to Folsom Lake Ford, a dealership with roots in the Folsom community dating back to 1969, according to BBB records . This deep history is matched by a consistent record of excellence: they've earned the prestigious Ford President's Award every year since 2016, and the coveted Triple Crown Award every year since 2018--signifying the highest standard of performance and customer satisfaction in the Ford network . Although such honors are impressive, it's the people--particularly my service advisor Dave Laughlin and Service Manager Rob Zepponi--who truly bring them to life. When my vehicle experienced a persistent issue with the head unit/stereo, Dave and Rob guided me with patience and diligence. Together, we replaced sections of the wiring harness in proper sequence (back to front), following Ford's protocol. Even when new codes appeared months later, they stayed engaged and proactive. When the vehicle wouldn't start, the team again demonstrated exceptional service. Despite an initial battery replacement, the problem persisted. Acknowledging my urgency--both my wife and I lead professional, time-sensitive lives--they kept the vehicle, conducted a thorough diagnostic over the next few days, and resolved the issue decisively and transparently. Some might critique the length or complexity of the repair process. Not me. Not every problem is straightforward, but what sets Folsom Lake Ford apart is how they care for the customer during the journey. Their dedication to following proper procedures, clear communication, and relentless pursuit of a solution speaks volumes. I'm proud to drive a Ford, and even more proud to rely on a dealership that has demonstrated excellence for decades and continues to uphold that legacy in every service interaction. Thank you, Dave and Rob, for exemplifying how dealership service should--and can--be. Signed, Noah Montgomery

I traded in my Jeep for a Ford Bronco Sport with less than 200 miles. Super easy transaction! They…read morehave so many to choose from. Ben was amazing and helped me choose with ease and made the process that much easier and smoother. I received a great deal and was treated well and with respect. The only reason I gave 4 stars, was because of the delay in receiving my registration/title information. It took over 4 months because they sent everything to the wrong address and I had to wait for the documents to arrive at my temp address. It was a little bit of a hassle especially when I was pulled over because of my paper temp plates and having to explain to the officer. The office is bright, spacious and bathrooms are also extremely clean, snacks while you wait. I'm very happy with my new Bronco! I love it! Smooth and comfortable all around!

Went to Lumin Mitsubishi to look at a used car. Our sales advisor Natalie was very helpful. We went…read moreon a test drive and was happy the vehicle we choose. The dealership owner & Natalie explained to us to about a service on the dash. They said if you're gonna buy the car they fix the issue. They went above on beyond by fixing the issue, cleaning the car and filling up the gas tank. The entire staff there was awesome and greatful for the purchase. Highly recommend.

This dealership is an absolute epic hell hole! I bought 2 cars from them and both experiences are…read moretroublesome. My first purchase they didn't give me all the keys for the car and the 1 out of 3 keys they gave me is not cut. The car got a flat tire and needed. Cut key to release the tire, the my didn't honor their due bill because their service manager is a humongous con artist. Second car I can't believe I didn't catch this earlier but they blatantly lied to me and Pete printed the car fax but hid the page that showed the car was previously stolen. THEY DIDN'T DISCLOSE that the vehicle was stolen. They messed up big time. Good luck getting someone to answer your call. Every time they are supposedly busy or not there.

Thanks Tim & Sonny and team for fantastic customer service. You make our purchasing experience easy…read moreand provided VIP service.

Horrible experience, all around! The salesman I was in touch with wasn't at the dealership when I…read morearrived, although he clearly stated he worked that day. The salesman I dealt with at the dealership tried to sell me a different car than what I was given information on. The sales manager I dealt with told me a year of registration came with the purchase. 4 months later, I still don't have permanent plates for my vehicle and the temp registration and plates are expired. DMV also just sent me registration renewal for my vehicle. So the dealership obviously didn't send my DMV fees paid during purchase to the DMV. I obviously am not getting the year of paid registration the manager told me I was getting. I have reached out to the dealership 4 times to try to talk to their DMV dept or a member of management. No return calls. No return emails. Nothing. DO NOT do business with these shady people!