Purchasing a new F-150 at Folsom Lake Ford was the best car buying experience I've ever had. Scott Berry Jr was great to work with. He was upfront and easy to deal with from the beginning and didn't play any games. Joe from finance was also awesome to work with, and I appreciated that he didn't make me feel like garbage for passing on extended protection. Great experience. First time I can honestly say I enjoyed purchasing a new vehicle. Thank you! read more

We purchased a Ford Escape from this dealership in 2022 and it's been a constant ongoing problem since. First, I purchased extended coverage which they overcharged by $1,700 compared to other dealerships and Ziegler. The finance advisor was mansplained and talked down to me, as though I was stupid. (If you are not a penis owner, don't go here.) I purchased the extended warranty from Ziegler and when I called to cancel, they told me they couldn't process the cancellation without a signature which I had to go in person to pickup (because they couldn't email it.) The service advisors were equally bad. They have high turnover. The most recent service advisor (an Asian gentleman), insisted that I would have to pay a diagnostic fee for an electrical issue despite having extended warranty. The electrical issue being that the instrument panel would go completely blank WHILE DRIVING! He also refused to give me a rental car despite having day 1 rental car coverage that I paid for. This doesn't even fully capture all the issues I've had with this dealership. I finally switched dealer and it's been a completely different experience. Service advisors who honor the warranty, is friendly and tries to help you. read more

There is a first time for everything, and for me, it's my first time writing a negative review. I found a Ford Explorer on Folsom Lake Ford's website that seemed to check all of the boxes of what I was looking for. I called to confirm that the vehicle was still available, and made the 2 hour drive to see it. Upon arrival, my friend and I were warmly welcomed by the gentlemen outside and guided into the beautiful lobby. We waited a few minutes before our salesman, Gabriel "Gabe" Allarea, came to greet us, and he had the car ready to show. We didn't waste any time in going to take the Explorer out for a test drive. During the drive, I briefly explained my urgent need to find a car to Gabe and he seemed compassionate at first, which made me feel more confident in moving forward. By the end of the test drive, I was in love with the Explorer and was ready to sit down and talk numbers. That's when it all went downhill. Long story short, Gabe had briefly mentioned something about the RecovR anti-theft/tracking device and I asked him if there was any way to opt out of having that on the car, because I really didn't want it. He said no, and that it was already included in the list price. I assumed there would be room for negotiation on that part. When he brought a quote to the table, the device was listed separately and added almost $1000 to the total price. My friend and I both reminded him that he said the device was included in the list price. He denied saying that, and got very defensive and rude with us. He started losing his temper the further into negotiations we went. I wanted to walk away from the deal. But I couldn't, and he knew it. He capitalized on my situation and exploited it until I had nothing left. If my friend hadn't been there as a witness, I would have been questioning my own sanity and wondering if Gabe had actually said it was included. By definition, what Gabe did was a classic form of gaslighting, and that is a very abusive way of negotiating with a customer, or anyone for that matter. I would venture to say that he is not going to go very far in his career, if dishonesty and gaslighting are his default negotiating techniques. I was taken advantage of, simply because of the urgency of my situation. If it were any other time or circumstance, and if I had more time to shop around, I would have walked away the very second Gabe's demeanor changed and the attitude started. We left for about an hour to get dinner, and my friend encouraged me to go back to the drawing board and keep looking. Gabe didn't deserve to complete this sale. But like I said, I didn't have the luxury of time on my side. I hated that I had to go back to the sign for the car. There were other factors that contributed to this negative outcome, such as Gabe "throwing in" a full tank of gas and two key fobs, as if he was really going above and beyond and I should be grateful. I was so insulted. I could tell by the pep in Gabe's step after the deal was done, that he was very pleased with himself. I left the dealership feeling beaten down and cried on the way home. That is not how a deal should end up. In the end, we got the final price (before taxes and fees) down by $100, which is embarrassing, but I was exhausted and wanted to go home. Because of my experience, I have no choice but to leave a negative review, not only online, but also by word of mouth, as many people from my area shop in Folsom, Roseville, and Sacramento. Folsom Lake Ford seems to have a very good reputation. I was looking forward to a pleasant experience, and was sorely disappointed to have experienced the complete opposite. The Explorer is a great vehicle, and I know my family will enjoy it for a long time. I just really wish the whole experience would have been more positive. Another salesperson would have made all the difference. Edit to add: My follow up experience with the sales manager, "Kentucky," was unbelievably worse. But that's a whole other story. read more

If buying a car was an Olympic sport, Folsom Lake Ford would take gold. Scott was our salesman and honestly deserves a medal for surviving the chaos of car buying with a smile. The team was punctual, transparent, and made the whole process smoother than my morning coffee. I drove off in a brand new Ford Maverick and I couldn't be happier. These folks aren't just here to sell you a car and disappear. They actually care about you, which in car dealership terms is rare. I would recommend Folsom Lake Ford to family and friends. Five stars all the way! read more

Very knowledgeable sales rep (Ben C.) and very helpful. Efficient buying process, I drove away in my new vehicle in less than two hours. Reasonable price under the current "employee sales price" promotion. Overall a very good experience. read more

Ben Chaidez Sales Consultant Folsom Lake Ford 916-598-7638 Ordered and delivered a new 2025 Maverick with no real issues. Truck was properly prepped, Ben insisted I take it for drive before signing the final paperwork. Final paperwork with financial team went well. A low key, efficient dealership. read more

Brought my truck in for service last saturday, 2/28 before 11am. Waited all day for the call regarding updates or if it's ready for pick up but none of that happened. Still waiting for a call today and still nothing. I called and was told its been ready since saturday. Very poor communication on their part. I had to uber to work yesterday and lots of hassle for resulting from poor service. read more

I had issues regarding the warranty work on my 2016 Ford Explorer Tommy was my service advisor he advised me how to take care of the issues in order to have my warrant honored he showed what it means to go above and beyond he told me he wanted to make sure I was taken care of he kept his word no bullshit no hassles the man is a class act read more

We bought a vehicle from Folsom Lake Ford two weeks ago, and within 24 hours the dashboard lights came on. The day after, the vehicle started leaking coolant. We contacted our salesperson, Sergio Foti and the service department -- and they did nothing. Passed along to someone else. No concern, no help, no accountability. It is truly unbelievable to purchase a car-- then the next day experience issues and have the dealership, a large local Folsom dealership, refuse to take responsibility. The lack of care, ethics, and basic customer support here is shocking. We trusted them. They made it very clear that once the sale is done, you're on your own. Proceed with caution. read more

Made a deal with a young salesman over the phone and email, purchase of a new Ranger (cash). Had previously bought a new Ranger in 2021 without issue and back then a great experience. First, he told us we needed to download Ford Pass before driving off in the new truck which didn't accept my password or allow reset. Along with that he gave us a credit application to fill out (paying cash but said it was required) The print and boxes were so small you would need a powerful (NASA)magnifying glass to read them. After 30 minutes of stress over these requirements and no sign of the salesman we decided to leave without purchasing the truck. I'm beginning to believe this was a prank to post a video on youtube by this young salesman, make fun of late 60's customers. After 50-years of Ford truck ownership may be done for good. RE: (EDIT) Jon Peterson I'm going to try to buy a Ford truck again, thought Folsom was my new go to dealer but no longer confident after this last experience. I'll shop around and see if any other dealer seems more fitting to getting my money. read more

I genuinely hate this place. I know, that sounds really harsh but every time I deal with these people they are always the rudest in the industry and don't respect any of your time. I'm actually in the market to buy a new car right now and while I like the Mustang Mach E, I cannot bring myself to purchase another Ford product because of this dealership. My experience with them has been an absolute nightmare and I'm considering pressing charges against them for an experience I had where the unjustifiably impounded my car. Avoid this place at all cost. Oh and read the 5 star reviews very carefully. They look quite fake. read more

Kellen at Folsom Lake Ford truly made our experience 10/10. We live an hour away and recently had a new baby and Kellen made sure everything was taken care of so when we got there all we had to do was test drive and sign papers. No haggling on numbers what so ever. They have been so wonderful to our family and we are now customers for life! (But seriously ask for Kellen for any sales needs) read more

Folsom Lake Ford - Auto Repair Near Me - Folsom, California

I have tried to phone the service department for 2 weeks ... YOU CAN NOT GET ANYONE to answer. I tried to schedule service on line NO RRETURN ANSWER. I tried the chat robot NO REPLY. If all Ford service is like Folsom Lake ... I have bought MY LAST FORD! read more

Worst car buying experience I've ever had. Horrible customer service. Service department does more damage than fixing. Won't be using this place ever again and do not recommend. read more

James Willis is the man !! Service department quick lane is the place to go and James is the guy to talk to !!! Great service !! Great demeanor !! And will help you out with a smile and great humor !!! In this day and age of questionable customer service James surpasses expectations! Highly recommend! read more

Mike Chris and Grant were great to work with...honest, straight up guys who talk to you like a human vs the experience's I've had with other local dealerships! Hoping to make a deal happen asap! Thanks Fellas' read more

Internet Connor (there is more than one sales guy with the name Connor) was the sales rep. that assisted me in purchasing my new Ford Maverick. He was very helpful online with answering all the questions I had about the inventory at Folsom Lake Ford, and equally so when we met in person. Matt the sales manager was also extremely helpful with finalizing the purchase. This is a great team, and would highly recommend Folsom Lake Ford to anyone looking to purchase a new/used vehicle. Best of luck to you in your future purchase. You are in good hands with the staff at FLF. read more

They are honest and trustworthy. I got my vehicle back as planned. The repair guy was awesome!

I didn't even want to wait for the survey to hit my email to leave a review! I want to give a MASSIVE thank you to Mike D'Incecco! From the first phone call he had our best interest at heart and even though the truck we came for was sold before we got there we left even happier with what we got! Mike listened to every question, comment and need we had and went above and beyond to accommodate without being pushy whatsoever! Any slight hiccup that would pop up he had handled right away and had us at ease the entire time we were there! We have never had a smoother purchase ever and feel like we were more than taken care of with Mike! Thank you again I can't wait to keep my family and horses safe on the road while looking good doing it! Thank you for treating us like family and taking care of us today Mike! -The Cheathams read more

Folsom Lake Ford - 2024 F-250 - Auto Repair Near Me - Folsom, California

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Ben Chaidez was outstanding!! He really helped my husband and I in a time of need and bit of a financial pinch being in our mid 20s, he went above and beyond to help fit us to the right family vehicle within our budget. He was very thorough from the test drive to the set up / ford pass app ensuring we knew the technology of the new vehicle and its features. Thank you again for such an amazing experience!! read more

My experience at Ford Folsom Lake was great from the moment I stepped foot on the lot. I went in looking at different types of Broncos, and although I wasn't able to go home with the exact car I really wanted, Benjamin went above and beyond to help me find the best option for me. He took the time to show me different cars, let me test drive them, and worked with my budget to make sure I felt comfortable with my decision. The whole process was smooth and stress-free. I would definitely recommend Ford Folsom Lake because they take the time to show clients different options with no pressure. And excellent customer service. read more

Folsom Lake Ford - Auto Repair Near Me - Folsom, California

On January 23, 2025, we purchased a 2023 Gold Certified used Ford Explorer Limited with low miles from Folsom Lake Ford, which is about 6 hours from our home. We loved everything about the experience we received when purchasing the vehicle from Ben. After we got home, we noticed an issue with the hubcaps on the vehicle and took the vehicle into our local dealership. They couldn't be fixed. I contacted Folsom Ford to report the problem and Scott Berry provided a fair resolution. I appreciate his follow up and the general care for his customers. Thank you. read more

Let's start with I love Ford vehicles. I have no issue with them whatsoever. I do have an issue with Folsom Lake Ford however. Specifically, their service department. For context, my wife and I have 2 Ford vehicles. 1 owned and 1 leased. We took our Ford Explorer in for service at the dealership. We purchased a MaxCare warranty through Carmax about 1 year ago and had several service lights appear as well as a faulty trunk latch prompting us to take it to Ford for repair. After speaking with our service representative he assured us all would be well and it would be repaired. We made them aware of the MaxCare warranty prior to any work being completed. We received a phone call the next day stating we needed a new transmission but it would be covered under the warranty. Do we approved the work to be completed. Fast forward a few days, the work was done and I went into the dealership to pay our deductible assuming it was the contracted rate of $250. We were hit with a $1700 bill and were told some items were not covered and that we needed to pay the difference. This was a red flag and I decided to call MaxCare. I spoke with them and they advised that half of the work completed was never sent into them for authorization and that is why it was not covered. Ford never sent an authorization over to complete the majority of the work. On top of that they charged over the cost that MaxCare covers despite MaCare stating they charge Ford rates for Ford parts/service. This Ford service department was trying to double dip on the repairs. I made a stink about this to the service rep and they took off a portion of our bill which I was thankful for. I still paid way over what I believe should have been charged and the fact that I had to call MaxCare to figure it out was mind blowing. Due to all of this, when I received a service satisfaction survey, I left poor marks and believe it to be deserved given the situation. I'm not one to bash a business for no reasons. A few days later I received a call from my technician who was irate about the survey and was asked to change it. This was red flag #2. Now, it's been 3 months later and guess what pops up. The same exact service lights that originally popped up. Red flag #3! Hoping to remedy the situation and rebuild some trust, I contacted the service rep again in hopes of getting this situation all sorted out. I was even willing to edit my original review. But, instead, I was met with "because of your previous survey, we won't service your vehicle and you need to take it elsewhere". Wow, I was shocked. Folsom Lake Ford has lost a customer. I'm sorry to say that they do not value who they work with and instead only value surveys and up-charging for work completed. Would not recommend this business. 2 stars for fact that I still value Ford as a brand and believe for the most part their vehicles are great. read more

Travis Cordero was great & helped us find the perfect truck for us! He was super knowledgeable & not your typical car sales experience. We would recommend everyone from Travis to Kyle & their whole team. read more

Folsom Lake Ford - Travis & Mark finishing the deal! Taking home our new Bronco! - Auto Repair Near Me - Folsom, California

Went to the dealership once just looking to see some trucks. Saw a couple, no pressure at all, didn't test drive anything, but just got some numbers and some options of what I was looking for and what my budget could be. Came back a few days later and met a new salesman; Ben C. Ben worked hard and got us to test drive multiple cars that were on my list and/or in my budget. We drove to whole different lot looking for the right truck to see more options. We even test drove the "final two" cars multiple times to compare. Never bought a new car before, but the process was very straightforward and my wife and I left feeling like we got a deal and that Ben did a great job finding it. We set some realistic limits, weren't pressured too much to go over them and it was handled pretty quickly. Thank you Ben C and thank you Folsom Lake Ford! read more

I had the pleasure of working with Grant, Connor and Scott on the purchase of my new vehicle. Everyone I met at the dealership and service department was helpful, courteous, and knowledgeable. Grant was exceptional at providing updates and answering any questions/concerns. One of the best car buying experiences I've had by far. read more

If you have the option to choose who helps you, I highly recommend asking for Jaye Ford. He's extremely knowledgeable and takes the time to answer all your questions. I don't know much about how cars work, so I asked a lot of questions to understand what was wrong with mine, and he explained everything clearly and in layman's terms. Thank you for your patience and expertise, Jaye! Also, a big thank you to the shuttle staff. They're always polite, kind, and efficient. I'm usually in a shuttle within 15-20 minutes. I really appreciate the great service! read more

2 stars for effort, even though it was forced after some work. For a battery swap and positive terminal, $860...that is a world record for insane and unbelievable. It took me asking and talking to multiple managers to drop this insane price. That's after a manager downplayed my concern, told me there was nothing wrong and me acknowledging that nothing was going to happen or change and walking away while thanking them for their "help". Then I was re-confronted while paying this insane price and was asked to look at the vehicle, and was told to they were "thinking" of a different vehicle on the lot. Lol..ok If auto zone and o'reilys didn't have the parts and if I didn't need my car asap, not to mention my family using our only other car, this would have been $160 with a free install. After confrontation, this was dropped to over $400. I do not recommend anyone to come to this dealership. I have trusted Ford since I started driving, and this is beyond frustrating and frankly unbelievable. Maybe it's time to change car manufacturers and start trusting someone else. I even advised, "if people knew that a new car battery would cost over $800, they wouldn't be coming here". The manager, I think name is Jim which I don't care to remember, replies, "well...we have plenty of people that come here". If you want to save hundreds of dollars, go elsewhere. I cannot believe that Ford would even allow this, as this is compared to other places this is immoral and unethical. I am shocked. read more

Grant Brewer was AMAZING to work with! Not only was he able to get us the deal we were looking for, but we were in and out within 2-3 hours. I spent more time at their competitors trying them to come down in price, but Grant had us at our price point within 30 minutes. Would definitely recommend to go here over anywhere else! read more

Folsom Lake Ford - Happy customers in front of their brand new car!!! - Auto Repair Near Me - Folsom, California

Best car buying experience thanks to Grant B. who is the best salesperson I have worked with, and I have purchased many cars. Grant was honest, always communicated with me and was not pushy. I enjoyed working with him and counted on him to guide me through the process. Trust is very important to me and he proved to me that I could trust him and rely on him. Thank you Grant! read more

Terrible customer service. As soon as you arrive you are treated as if you are a problem. Went In For a simple tire rotation and recall and told us we were too busy and will get to us when they get to us. And that's with an appointment. Rude and I will never be back. Will never recommend a ford. read more

This place is the real deal! I got lucky enough to work with Grant Brewer and to say he was great is an understatement. Utmost professional who took the stress out of buying a vehicle. I flew into Sacramento and he was there ahead of time ready to pick me up. Had great conversation and gave me a great history lesson on how long Folsom Lake Ford has been around. Even after the purchase Grant has reached out to make sure everything is going well! True family atmosphere and would recommend this dealership to anyone interested in a vehicle! read more

I had the pleasure of working with Sky,Anthony and Scott. They took amazing care of me. They listened to what I wanted and what I was looking for and in the process an amazing deal. They were very kind helpful and I have to say this was the best experience I've ever had at a dealership. Thank you all you are the best!! read more

Folsom Lake Ford - This is my new car and I love it! - Auto Repair Near Me - Folsom, California

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I went to Folsom lake Ford for my oil change and new tires. James at the quick lane helped me with both services. He was very professional throughout the process and advised me on tires. The mechanics did a great job no issues. I highly recommend them. Thank you again! read more

Stopped in for parts, Dan was tending the desk. Came in to pick up some parts for the ol super duty, representative was hustlin through customers and taking calls. My parts were deep in the back so I had about a 3 minute wait but he sent me off with a Gatorade for the delays. I'll be returning to this location for all OEM part purchases. read more

Folsom Lake Ford - Parts departments - Auto Repair Near Me - Folsom, California

The person who drives the shuttle is very friendly, however; he always brings up his political values and makes me and other passengers feel uncomfortable and unsafe. This happened more than once and has been brought to the attention of management but the individual continues to drive the shuttle and express his unwanted opinions. read more

Sales Consultant Travis Cordero made our truck purchasing a pain-free, enjoyable, fast experience. We've never purchased a vehicle over the phone, but after seeing the exact F-150 Lightning Flash on their website inventory page, we called to talk it over. We've never purchased a car online, and never over the phone, but he seemed SO trustworthy, high-energy, informative, knowledgeable about this model truck, and helpful that it was a no-brainer to purchase the Ford Lightning Flash truck from Travis. We never felt any hint of anything other than complete transparency throughout the purchase. That's crucial when making an $80,000 vehicle purchase. The financing was also a breeze with Pat Berry. (Barry?) Thank you, folks! read more

My wife and I purchased a vehicle from Folsom Lake Ford and we had the pleasure of working with Conner Shaw. From the moment we stepped into the dealership, Conner provided exceptional service and made the entire process smooth and enjoyable. Conner was knowledgeable, patient, and attentive, answering all our questions with a friendly demeanor. This is our second purchase at Folsom Lake Ford, both times the salesmen took the time to understand our needs and preferences, ensuring we found the perfect vehicle that matched our requirements. Thank you for making the this experience outstanding. read more

This was the worst service experience I have ever had. It took them 25 minutes to check me in. They told me it would be 1 hour 1.5 tops for the service. I was going to take the shuttle but it was late and had already been 50 minutes so I decided to wait. After 2 hours I decided to check in since they still hadn't called me. They told me it would be another hour and he assured me he would call immediately. So I waited another hour. No call. I went to the desk and the car was ready. Finally. But they never called. I am disappointed with them repeatedly telling me one thing and then doing another. Just be honest about the time it will take or overestimate so I don't have to spend 3.5 hours of my day off at Folsom Lake Ford. read more

Kevin Garay in internet sales was quick and efficient with responding to my request. I was able to meet with him the same day, and finalized the purchase of my new vehicle with very little back and forth negotiating. He followed through with the entire transaction from beginning to end. Although I went in knowing already which vehicle I was purchasing, Kevin was easy to work with and not trying to get me into any other vehicle or into other products I didn't want or need. Great attitude and friendly personality. I would definitely recommend shopping at Folsom Lake Ford. It was a great experience. read more