Oh no they didn't, but they did. They did shear off a lug bolt and broke a tire stud on two of my…read moretires while putting on four new tires. The last two sets of tires were purchases and installed at this location. They told us about the tire stud but not about the lug bolt. They said they couldn't fix the broken tire stud there. But they did give us a contact slip to an auto shop in Orangevale that will fix it free of charge. However the place doesn't take walk ins; appointments only. They went on to say it was safe to drive but not for an extended period without getting it fixed. They didn't do a post walkthrough. But we always do. That's when we noticed the stripped lug bolt when we did our own inspection before driving off. So we went back into the shop to ask about that as well. Also they are not able to fix it and need to go the referred auto shop. Needless to say, we didn't feel comfortable going to the referred auto shop. So we went to our own dealership mechanic; he fixed the tire stud and replaced the lug nut for a nominal fee.

First time truly disappointed in the wait time and customer service. I made an appointment online…read moreand my vehicle made it back into the bay 45 minutes after my appointment time. Not sure if walk ins get priority these days but communication can go a long way if there's a back up or delay. Service is good once your vehicle makes it back to the bay. Inquiries regarding my vehicle can only be answered by the person who took you in. Brushed off by personnel, "He can help you when he's done with his customer", okay but you are just standing there and you can't answer my question? Never before was service based on whoever you initially spoke with the moment you step in to America's Tires. Maybe I made my appointment for an off day but desk services was way different than usual. Ethan on the other hand was professional when he talked to me about my vehicle and when he drove my car to the front for pick up. His friendly and kind demeanor is what America's Tire has always presented and the reason I left Costco tire shop. Thanks Ethan!

I came here a few weeks ago to get a new tire since mine was not repairable, and the gentleman took…read morecare of me without trying to sell me all the extras. I was in and out within 2 hours. 7 days later a different wheel got a nail in it. It was 7:30 AM when I pulled up. Some employees were in the store but I knew they weren't open until 8. I waited outside and then one of the employees open the door and came to my rescue. They open early just for me, fixed my flat and sent me on my way without charging me. That was one of the best experiences I ever received without costing a dime. Les Schwab knows how to take care of customers and treats them with honesty and kindness. I was back on the road in less than an hour. So glad I came here and will definitely continue to give them my business, and referrals. Good business practice, and integrity matters. They truly represent these very well here.

I just don't think there could be a better tire center! They are so professional and friendly. I…read morepurchased four new tires from them last year, picked up a nail a few weeks ago which caused a slow leak. Took it in thinking I might have to get a new tire and they patched it for FREE. Not only that but they check my brakes and the rest of my tires - no charge AND gave me a print out of the status of both. But it's not the "no charge" part so much as it is this: - I stood at the counter waiting for less than 10 seconds - They are polite - greeted, thanked and said goodbye - Clean waiting room - Great eye contact - Nice people I don't even remember what I paid for the tires last year, but based on the service all this time later, they are now my GO TO for all things related to tires, alignments and rims. Seriously, who wants to deal with tire issues? But if you have to, this is THE PLACE to go.

Since moving into the area, Danny's Automotive has quickly become my go-to spot for anything my…read moreMazda CX-5 needs. Their prices are always affordable; whether I'm coming in for an oil change, tire rotation, or a simple wiper blade replacement. The staff is friendly, professional, and they get the job done fast without cutting corners. It's rare to find a shop you can trust right away, but Danny's has earned that confidence. Highly recommend!

I brought my car to this shop while it was driving fine in 2WD. After their mechanic worked on it,…read morethey gave it back to me stuck in 4WD and driving far worse than before. The mechanic installed the front differential actuator in 4WD while the transfer case was still in 2WD and failed to check that both were matched before installation. Because of that mistake, he blew the bushing, and I had to go buy a new transfer case actuator out of my own pocket because of his carelessness. After their work, my car became hard to reverse, hard to accelerate, revved high just to go about 10 mph, and now I can hear and feel grinding from the drivetrain. None of this was happening before they touched it. Instead of owning their mistake and making it right, they wanted more money to keep working on the mess they created. That is unacceptable. A basic step in this job was making sure both actuators were in the same position before installing the part, and they failed to do that. I brought them a working vehicle, and they returned it damaged.

Super fast, friendly and way more affordable than going to the dealership…read more I went here for a routine tire rotation. They charged me a lot less than Tesla was going to charge me for the exact same service. And I barely had to wait at all. The only thing I would have changed was the TV in the waiting room was a bit annoying, but I think I'm probably the only person is Sac who doesn't have a TV. I'll definitely be back!

Overdue review. While the customer service and pricing was great, the quality of work left me…read moreunimpressed. I had my brakes done here and for the life of me they never stopped squeaking afterwords. It's a problem I didn't even have coming into it. I went back a second time and they reset them but still squeaked. I called the third time and was told "oh it's not something our shop has ever had a problem with. It's probably your car". They offered me to come in again but no... three times for a problem I didn't have prior to coming in. After a while they are still squeaking horribly but we had life events to save for. I'll be going elsewhere.

I had such a great experience with Folsom Tires and Wheels. I was really stressed because I had…read morenever dealt with a popped tire before, and it happened on my dad's new car while he was out of the country. Ahmad, the owner, completely turned the situation around for me. Even though they were clearly busy, he went out of his way to track down the exact tire I needed, which was not easy to find at all. On top of that, he literally drove out to get it and had everything replaced the same day. I didn't even expect same-day service, but once I mentioned how urgent it was, he really stepped up and made it happen. The whole process was smooth, fast, and honestly just really reassuring. Super grateful for the help and highly recommend them if you're ever in a tough spot!!!

I was in an emergency situation after a tire company in Jackson, told me that I would need to…read morereplace not only my tire, but also the rim because it was cracked. When I phoned this company in advance, the owner let me know that they may be able to repair the rim. I drove an hour to go to see them because it's a Saturday in many tire shops are not even open or available during the weekends. Not only are they professional and know what they're doing. They are also fair on their prices and have quality repair. I was so impressed at how they treated me as a woman. They were very respectful and professional and know what they're doing. They showed me that my rim in fact was not cracked. It was bent. So they're also very honest on top of everything else. In addition, my tire actually was fine. They tested it and filled it up and I ended up driving it for five hours back to Morro Bay with no issues whatsoever I went from a situation where I was thinking I'm gonna have to have a hotel for three days in order to wait for a rim to be ordered and then these guys saved me and I was able to make it home today because of them I highly recommend Folsom Tire and Wheels. Thank you for the team there who truly understood the nature of my tire situation where another company would have had me waste money on hotel stays for days because it was Sat. Also telling me my rim was cracked. I'm so so grateful that this team of experts helped me get home!! If I did not live in Morro Bay, this would be my only go to tire shop!! Honest and professional. I would give ten stars if possible.

So helpful, friendly and got it fixed fair prices good people. Off to Folsom lake easy to find…read moregreat location

Wow! Amazing work here! My family owned a car dealership for 32 years and I had a guy that did rim…read morerepair but he moved away. I took my car here yesterday for rim curb rash fix. I was literally left speechless at how well they repaired it and made it look brand new. Ahmad is super nice and professional and great at communication! I highly recommend this place of business and will definitely be back as needed!

A huge thank you to Tanner and his team for their outstanding assistance. They demonstrated a high…read morelevel of professionalism, which helped put my mind at ease. The complication posed by the wheel lock when removing the nail from my tire was efficiently resolved, and the tire was repaired to perfection. I appreciate the efforts of everyone at Big O Tires.

Who you gonna call? Who you gonna call when you are all alone?…read moreHint: it is not Ghostbusters. :-) It is comforting to have an honest and knowledgeable group of people who have my back when I need it the most. That would be the peeps at El Dorado Hills Big O Tire! I need my car! I need my car running and in good driving order. When some problem arises which may put my vehicle in jeopardy...I panic. That happened a few weeks ago at the end of the day when a light appeared on my dashboard showing a tire pressure issue. With some major trips coming up for me and not knowing where to take my car... I had a toss-and-turn kind of night. Up early the next day with coffee in hand, I searched Yelp. There it was just a few miles from my house. Big O Tire! Wasting not a minute, I drove there and was greeted by Steve behind the counter who immediately took my keys and went to my car to check things out. I was feeling pretty happy and relieved at that point. Upon returning he said they would pull it in the service area and do a more thorough look. Not too long after, he brought a photo of my tire with a nail deeply embedded. Ugh! Unfortunately, I had purchased a set of off brand tires at another tire center about a year or so before so they were not that old. Steve searched for a tire replacement and found the tire brand no longer available. I have AWD, so darn it, all the tires have to match. Well I did end up purchasing new michelins. They scrambled to find them and by the end of the day I was set . Sooo grateful my important next day trip was not compromised. I personally want to thank Steve, Tanner, and Jonathan for all their combined help. What a great team they make! And, owner, Chris Evans, also a very nice guy who had provided some assistance for me but I did not realize he was the owner. Chris has been providing the El Dorado Hills community with reliable automotive service for over 25 years. Wow! I love to support small business owners. Especially owners who are onsite and involved in day-to-day operations. Thanks, Chris. A great big thank you to everyone including the hard-working people in the back. However, I hope I do not see any of you until my odometer passes 5,000 miles and I am ready for a tire rotation.:) Now you know who "you gonna call" when you want exceptional car AND customer service. Fear not and rest assured you are in great hands. They will have your back too!

I trust Ali and that means the world to me when it comes to tires and brakes, etc. he is an honest…read moreand kind man. He will not oversell you or recommend anything you don't need. If you need help go to Tire Experts. You won't be disappointed.

Great service! They got me in and out quickly while also being the most affordable of the 5…read moredifferent quotes I got for fixing my tire pressure sensors. They definitely have a new lifetime customer!

We bought tires there last year and tire rotations are included. Took it on a couple of weeks ago…read moreand they wouldn't honor the service stating the front tires were 2mm worn more than the rear and it was unsafe. Well, the only way that would have happened was the last time it was in for a rotation they didn't do it. I rotated the tires myself. The wear bars haven't been touched and the tires have an imprint on the center tread that's fully legible. Their unscrupulous antics have lost them a customer. Never again!!

Beware: Tire Pros of Folsom:…read more I brought my car to Tire Pros of Folsom for a routine service, and was shocked to receive a $12,700 estimate for a transmission replacement. They told me it was urgent and implied the car wasn't safe to drive. Something felt off, so I got three separate opinions from reputable mechanics , including a transmission shop. All of them confirmed the same thing: there was absolutely nothing wrong with my transmission. No issues, no repairs needed. This felt like a clear attempt to upsell an unnecessary, high-cost repair, and I could've lost thousands if I hadn't double-checked. Be careful. I strongly recommend getting a second opinion before authorizing any major work at this shop. Very disappointed in their tactics.

The staff at this Folsom location are always efficient, honest and very personable…read more Alex and manager John are always exceptional to us. They always go above and beyond to ensure they are doing the best they can for us. Highly recommend this location of Big O Tires!

We took our RV to this Big O Tires location for new tires and immediately regretted it. Before even…read moreleaving the lot, my partner Paul noticed that three lug nut covers were missing and one of our RV's storage doors had been brutally damaged. No one at the shop mentioned this damage to us at all. When Paul brought it to the staff's attention, we were told they couldn't find replacement parts and couldn't fix the damage they caused. We were then forced to spend our own time and money getting repair quotes -- all of which were extremely high. We even went so far as to cross the border into Tijuana to get a more reasonable estimate, which came back at $1,500. The manager asked us to send him the quote. We did. After that? Silence. We called repeatedly, left voicemails, and followed up multiple times. Each time we managed to reach him, he claimed he'd "get back to us." He never did. Eventually, he stopped answering the phone and ignored our messages entirely. This location: Damaged our RV Failed to disclose it Took zero responsibility Wasted countless hours of our time Then outright ghosted us This is unprofessional, dishonest, and unacceptable behavior, especially when dealing with an RV that represents a major investment. If you value your vehicle, your time, or basic respect as a customer, avoid this Big O Tires location at all costs.