Excellent experience! Very convenient location with easy parking. The staff members are extremely…read morecourteous and helpful. The doctor is very experienced and shows great patience while explaining the issue and answering all questions - never in a rush. They also have a very good collection of optics with good variety and quality. Highly recommended for family eye care!

Unfortunately my prescription was wrong. After an adjustment it was still off. I went to a…read moredifferent optometry and got an accurate and more comfortable prescription. People are nice when you can manage to get their attention. They do have frames to select from which provides added options.

We've been patients at this office for over 15 years, but unfortunately we're now planning to…read moreswitch to a different optometry provider. Over the past several attempts, I've tried three separate times to schedule eye exams for my entire family, and each time we were told there was no availability. It's really disappointing, especially as long-time clients, to feel like we can't even get basic appointments when we need them. Accessibility and scheduling should be a priority for any healthcare provider, and this has been a consistent issue for us. Because of this ongoing frustration, we'll be taking our business elsewhere. Thank you for the years of service, but we need a provider who can accommodate our family's needs in a timely manner.

Rescheduled an appointment without telling me... and acted all surprised when I showed up on…read morepervious agreed upon time... However, the actual optometrist was great as always... so highly recommended that part of the experience...

I have been going to Golden Vision Optometry Milpitas for over 10 years now and I will say that…read moreeverytime I go I get the best customer service and care. I usually have Dr. Ma for my visits and I love how he is quick and efficient and finishes the appointment in a couple minutes. I would like to say thank you and I appreciate Emily's help. Emily is also very helpful with scheduling appointments and makes the process quick and convenient. When it came time to choose glasses, she was attentive and gave helpful suggestions without making me feel rushed or pressured. She genuinely cares about making sure you find something that works well for you. I really appreciate how professional, welcoming, and helpful Emily is. She makes a big difference in the overall experience at Golden Vision Optometry. Highly recommend!

20 plus year customer here, Golden Vision Optometry is such as a roller coaster ride. When they are…read moregood, they are really good. When they are bad, they are REALLY REALLY bad. The only reason I keep coming back is because of Emily, the veteran there. She is what customer service should be. Now, here's why I gave them a lower rating this time around. Your front desk needs to be retrained or hire somebody that actually wants to be there. Otherwise you will lose your long time customers. I told the front desk girl, I am here to pick up my glasses. She just handed me my glasses and tell me to try them on. Before, they would asked a technician to help me with a the fitting and adjustment if needed. Nope, didn't get any of that this time. It feels like, we got your money already, see ya. No customer service after you pay for your glasses. Bottom line - Want to drop some serious dollars for a pair glasses, come here. If you want good customer service, look somewhere else.

Their prices are noticeably higher compared with other optometry groups and offices…read more More importantly, their customer service is a serious concern. The staff I have encountered have demonstrated very poor customer service skills. They can be rude, unprofessional, and dismissive toward customers. Rather than listening to customers and allowing them to finish explaining their concerns, they frequently interrupt, talk over them, and continue speaking as if their goal is to dominate the conversation rather than understand and help the customer. The overall attitude of the staff is unacceptable for a healthcare business. I believe the owners and management need to take this issue seriously and provide proper customer-service training, as well as address the behavior of staff members who consistently interact with customers in this manner.

I've been going here for five years now. I brought my son here, too…read more The doctors have been wonderful. The front desk has needed some work, but they were tolerable. I called on 2/3/2026 at 1:50 pm to ask a question about my son's care. Before I could finish my statement, the receptionist heavily sighed and loudly interjected, "what's his birthdate?!" Clearly, it didn't matter that I finish what I was saying, or that it was completely rude to cut off someone (a current client) in the middle of a sentence. Needless to say, after that, I don't need to return to Milpitas Optometric Group. The front desk was okay, and it was already a pain to be greeted by such grumpy people, but after that phone service, we can take our business elsewhere. I'll be taking my son, too.

My mom and I have been receiving eye care from Dr. Ngo for the last 11 years, and there are reasons…read morewhy we keep coming back. Dr. Ngo is kind, patient, and attentive to your wants and needs. She is very meticulous and provides high quality care to ensure that you leave with the glasses you want and the patient care you deserve. She also carries a wide range of glasses and sunglasses. I always get compliments on the prescription sunglasses that Dr. Ngo and her team helped me pick out. Her receptionist is also very caring and patient. They always give me their honest opinion when selecting a new pair of glasses. Their suggestions always help me leave feeling confident in the new glasses that I will be getting and wearing daily. When I wanted to try contacts out for the first time, the receptionist supported me in putting on and taking off contacts confidently. She was very patient as I struggled multiple times. When my friends need a new optometrist, I never hesitate to recommend North Valley Optometry for the high quality care, patience, and support. My mom also speaks Vietnamese, and Dr. Ngo speaks Vietnamese too. We love it here!

I have been visiting Dr.Ngo for almost 10 years and will continuing. Dr. and her staff are really…read morenice and care. I always get the great advice and suggestion from them I really appriciate it and the price is reasonable.

The ladies in the desk were super nice! I loved the vibe coming in as I was greeted by the front…read morepeople. I felt comfortable looking around for my next glasses. I ended up buying some glasses and loved it. When I went to pick up my glasses I was given a cute bag with it!

GO TO COSTCO. Costco will give you all the add on for frames for $80 but here I paid $300 for the…read morebasics on my lenses. Purchased and wanted to cancel it after 30 mins and they said they don't do refunds Way over priced. I use to come here when Dr. Pham was here, sad they switched management.. EyeVue use to be really good. Will not come here again.

Dr. Vu - What a wonderful experience!! Recently, I went…read morevisited Dr. Vu, to have an examination. She was courteous, like any other Optometrist. But what followed made a her different. She studied my case, and said, I would like to spend more time with you. "Can you please come again?" I said OK. When I went the second time,... "She said, you have a condition that might self-correct. I don't want to prescribe prisms, without being absolutely certain. Let's wait another month, and re-visit.". Most consultants would have simply "dumped" me. But Dr. Vu did not think about spending more time, with no additional payment from the insurance company. If you are looking for an optometrist, who really has the patient's best interest at heart, Dr. Vu ranks #1 Dr. Nimal Errol Wirasinghe

Do not recommend. I…read morebrought my family here for eye care for several years. We stopped because the optometrist was rude and angry with us when we refused unnecessary services the insurance typically does not cover. She made us wait way pass our appointment time to service those who bought luxury brand eyewares. My kids were in elementary schools at the time. They told me:"She hates us because we don't spend more money here." This is why we never went back. I can not trust a health care provider who loves money more than caring about patients health. It's not about waiting, but about Alice's arrogance and treating patients not as human beings. She has a way to not own up for her attitude and actions. Stay clear!!!

Iconic Eyes Optometry is located in the Brokaw Commons Plaza. It is located close to Bobaholics,…read moreUPS, and Yogurtland, so that area has more parking available. The office is a small place but has a lot of eyeglass selections to choose from. The staff here is friendly, professional, and courteous. Dr. Ngo is empathetic, personable & professional. She's very patient and kind. Jason was patient and helpful in helping my wife get fitted for new frames.

Can't even ship one pair of glasses in 3 weeks. Ridiculous. Will never go here again.read more

I had a great experience at this store. Amanda worked with me to figure out the exact plan I would…read morewant and help adjust my glasses as necessary until they fit me. I appreciate how quick and friendly the service was!

Joe helped me out a lot great customer service. I recommend going to him for whatever help you need!read more

I've been coming to this optometrist ever since I was in elementary school and never had any…read moreissues. My recent experience will make me never come back. Super unprofessional and they will try to take advantage of your insurance and bill extra. My dad has two insurances and he came in for an eye exam and they billed both of his insurance. I called to order contacts and they said I had to pay some cost out of pocket. When I questioned them, they said they are using my left over credit carried over from last year. But if that was the case, they should have been able to charge the remaining amount on my current allowance. It wasn't until I asked them to explain step by step that they billed my insurance correctly. On top of that, they said they will call me back to ask the doctor about insurance. They never called me back, I had to reach out to them MULTIPLE times. Horrible experience and I will switch optometrists.

I have been coming to Dr. Lai since I was a teenager, nearly 20years. Service typically has always…read morebeen great, quick, and easy, especially with having VSP. However, the past few years have made me reconsider. It has been increasingly difficult to get someone to answer the phone to even schedule an appointment. I have been calling for over 2 weeks to try and make an appointment but every time I call, there is a busy dial. In addition, the quality of the glasses lens has been extremely poor lately. The lens on both my boyfriend's and my pairs have flaked off in no less than 2 months. Even with a free 1-time replacement, the lens still flake and look horrible. My older glasses never had this issue. I recently moved and have been trying to justify staying with Dr. Lai, but I think I will finally make the decision to move onto another optometrist who is more local and can provide the quality of care I used to receive from here.