Our Apollo water heater system needed replacing after only 7 years, 2 months (another contractor).
Gina handled the coordination of what turned out to be three repair days of service calls very well. Pricing was reasonable and Flo-Rite stuck to their estimate throughout the process with no add-on or surprise fees.
You can tell these folks are honest and care about the customer.
The first install was not to my satisfaction and there was some sloppiness in that install. However, they came back quickly and made it right with technician Troy who is very experienced and did a great job.
The replacement water heater seems to be a higher grade commercial unit than the one it replaced (residential grade), and I appreciate that.
Though the middle-grade unit I wished to have was not readily available, Gina did try to get it for me and then to find an acceptable substitute, which all did not turn out to be available. I don't like the quality/ longevity options available in the market for consumer water heaters right now, but it is not the plumbers fault.
In the end, I received prompt service, a good price and a quality job. read more