Quick response Very…read morethorough and professional diagnosis, reasonable prices. Will hire them again next time

I called with an emergency around 1:00 p.m., and they assured me that somebody would be out before…read more5:00. I texted them repeatedly, and they kept assuring me that someone would be out before 5:00, until 4:50 p.m., on a Friday, when everybody was closed, when they told me that nobody in fact would be coming. I would have been much better off not having called them in the first place.

David is incredibly efficient. When I called about my water heater not producing hot water, he…read moreresponded immediately, showed up right on time, and had it replaced within an hour. He's direct, knowledgeable, and offers fair pricing--focused on solving the problem without any unnecessary upselling or pressure. I'll definitely be using him again in the future.

David and his helper were very efficient, they perform high quality work with great price that's…read morehard to beat! I reached out for help on heater replacement, he responded and came right away, and got the work done in an hour. He also provided great suggestions on maintenance and routine care. I really appreciate the excellent work you do David. Will reach out again in case I need help in the future, thank you again!!

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

Giovanni was absolutely amazing! My kitchen drain stopped working and my sink was completely…read moreclogged. What I thought would be a small, quick fix ended up turning into a much bigger project, but Giovanni was incredibly patient, thorough, and committed to getting the job done right. He took his time, never made me feel rushed, and genuinely cared about finding a solution. On top of being extremely knowledgeable and honest, he's also hilarious, he had me laughing throughout the whole process! I highly recommend Giovanni to anyone who needs plumbing work. It's hard to find someone who is honest, reliable, patient, and genuinely takes pride in their work. If you have any plumbing issues, call Giovanni, you won't regret it!

Had an old Toto unibody low flush toilet that started exhibiting a slow quiet leak the new SJ Water…read morewireless water meter alerted me to @7 gallons an hr. Diagnosed the issue to be the main flush valve. Researched and ordered a NuFlush replacement part as OEM parts are not available anymore. After repeated attempts to get the new valve to seal in the bowl but no joy, selected Gio at Drain and Main after reading reviews here on Yelp. Gio worked with my schedule, the part I already had in hand, and solved the issue within an hour. I was so close to the solution but Gio delivered the last important step and technique. Toilet is back in service! Gio thanks for the out of the box thinking and for staying with the original quote for the service call. Excellent value! Recommend him for all your plumbing challenges.

The house I just moved into had a tank less water heater, something I'm not familiar with. I would…read moreonly get hot water for seconds at a time then ice cold! I looked through YELP and Angel was the first to respond. He came within the hour and assessed my situation, left for some parts and worked into the night the same day so my wife and I would have hot water! He was fast and efficient and needless to say I would highly recommend his company and services to anyone needing water heaters or plumbing work. Angel is top- notch! Thank you so much for your help and service.

Angel is fantastic! I had an issue with the water heater. He came the same day and was able to…read morediagnose the problem really easily (the gas had turned off). Really appreciated his responsiveness and professionalism. Would highly recommend!

Today we had a service call from Handy Plumbing Man. The technicians were Patricio Lozano and…read moreBrayen Duenas. They were both very professional, courteous and honest. I have used this company in the past for my plumbing needs and would highly recommend them

Our garbage disposal suddenly stopped working a few days ago. And obviously we needed an urgent…read morefix. I called them the next day. They told me they can send someone out for an assessment the same afternoon. The assessment will be free of charge and even if I decide not to go ahead with their services, they will not charge me. Many companies will promise a free assessment but when you decide not to go ahead with the repair, they charge you a fee. That is why I always clarify that first. I got a call a few hours later that the technician has been called for an emergency repair and they can come the next morning. I didn't end up using their services because my husband was able to do the fix that evening. Lucky me! But I so appreciated their timeliness in communication, reliability and politeness. Recommend! Hope you don't need their services but if you do, you will be happy!

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

I couldn't be happier with my HVAC recent service with Promax. I needed someone to disconnect my…read morea/c condenser on very short notice, and Promax was the only provider who was able to get it done as quickly as I needed, and for a reasonable price. They were also great with being responsive and flexible with scheduling, which was important since I had very little time. Max, the owner, came himself, despite this being a very small job, and very late in the day -- I think this demonstrates a very strong commitment to his customers. He was very courteous, punctual and made quick work of disconnecting my condenser. I was happy to hire Promax again a few weeks later to come back and reconnect the condenser. This time it was a different tech (Kostas), but he was also very friendly and professional. He reconnected the condenser and it's been working perfectly since. These guys are great, and very reliable. I will definitely be calling Promax again the next time I need HVAC service! Thanks guys!

I had a highly professional and excellent quality experience getting my HVAC installed this June…read more I reached out to a handful of contractors in late April. Albert from promax was quite knowledgeable about all things HVAC and also about Menlo Park specific rules. Since they seemed most knowledgeable and reasonable with pricing for a new Mitsubishi system, I went ahead with them. Permit was approved in May and installation by Max in early June. All went smoothly without hiccups. Nick and other staff from customer service were quite responsive whenever I reached out. So appreciate that!

Ivan is a man of action and with amazing work! I have used his service several times for the past…read morethree years. He always responded quickly, mostly in a few hours. He has multiple sakes to fit into different pipes and different situations. Ivan has a great personality and so easy to communicate with. I would highly recommend him!

I've used Ivan Patterson for my plumbing multiple times over 7 year period…read more Always responses quickly, works quickly, with fair pricing, and very friendly.

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.