I urgently needed a pentair sand filter to replace mine that had sprung a leak. Unfortunately it…read morehappened while I was out of town. So upon calling the two closest pool supply stores one had to order it and the other who had it in stock had an employee who was clueless and a smug manager. So I called Tamara at Backyard Water and I had everything I needed, along with a discount, by the afternoon. We had ordered 2 short on the sand so she made it up to me for a true display of great customer service. I'll never step in Pinch a Penny again as this was not the first time that I had a bad experience there. I'll be glad to drive totally across town in order to deal with quality customer service driven people like Tamara at Backyard Water pool supplies.

My new pool store. Beats all others hands down. Very helpful and friendly. Prices reasonable.read more

not very helpful…read more no free water testing... ....unless you made a recent purchase. no

They had exactly what I needed. The only business in town that had 1in stock and cheaper than I…read morecould get it from Amazon.

This is not a reliable pool cleaning service. They ghosted me for two weeks, then claimed the…read moretechnician was ill. But no communication to let me know or no other technician sent out. There could have been major damage to the quality of the water. In the few short weeks I worked with them, the technician never came when he said he would. Just not reliable all around.

We had a good experience with Fun State. Scheduled an appointment and was told would follow up with…read moretime frame for date of appointment. We received call within time was told and advised us of arrival time and once again arrived within time frame stated. Work completed quickly and efficiently

Stay Away !! Had spa for only 2 years and it has 3 large cracks and leaking water. Called spa…read morewarehouse and they were no help. All the person wanted to do was talk over us and not listen. Spa manufactures are replacing spa but we have to pay 1/2 delv fee and have to get someone to unhook and re hook electric. we got this spa for my bad back. So now wait 5-8 weeks ! We also have to get rid of damaged spa. More money out of our pockets. Very poor customer service and offered nothing ! Very Unhappy Customer! Stay Awat If they have negative star I would have selected it!

I received a call from the owner/manager May and the issue was resolved in less than 24 hrs…read more This was very attentive customer service and made the required repair in less than 10 min. Great job!

Consumers, you are getting ripped off if you are buying the gallon jugs of Salinity Acid at…read morePinch-A-Penny. Early in the year, when I went to buy some Muriatic Acid, they had a new product on the shelf. I asked the employees about it and they said to buy the Salinity acid because it was the same product. Products are always changing so I didn't think anything about it. The problem was, I couldn't really get my PH under control. I've had my 22K pool since 2004, have done the chemicals myself (SaltPool) AND IT usually takes between 1 qt to 1.3 qts of acid each week. Well, here I was using an entire gallon of the new improved acid every week. I finally did some research on Salinity Acid only to find out that it's concentration of Muriatic Acid is only between 5 to 10% compared to the industry standard of 33-35%. Worse even is the price that they're charging for the Salinity Acid, around $12.50 I believe whereas the normal full strength Acid was $11.50 or $11.99. I've reached out to the owner, unfortunately haven't heard from them. Besides the aggravation of not having my PH balanced properly most of the spring until now, it's that I've been paying extra money (paying anywhere from $.50 to $1.00 more per jug) but buying 3 X the amount of gallon jugs that I normally use. They do still carry the normal Muriatic Acid, you just have to ask for it. If you don't believe me on this, just ask your A.I. It's a true story. It's a sad day when you can't trust a business especially after doing business with them for 22 years. The old owner, Doc was a really good owner and I'm hopeful that the owner of this store is a stand-up person too. We'll find out. Stay tuned for another episode. Thanks.

Reliable and great advice for do-it-yourselfers! Great home service for my neighbor!!!read more

We were happy with our pool 12 years ago, but in the last couple of years we discovered that the…read morepavers around the pool were not sealed. Therefore, the dirt from the pavers was getting into the pool, mak8ng it impossible for the pool maintenance man to keep up with cleaning. Now we're having to pay $9 thousand to have the area around the pool done correctly. ​

The business is closed for good. It has been closed for more…read morethan five years. Yelp must know what to publish here.

well so much for testing your water with test tubes and titration...now, they look up your account,…read moreand if you havent purchased enough from them, they charge you for it.... I guess they forgot the part where i spent $100 on useless chemicals from them, without help in application how-to

This business, its employees and workers made the whole process of picking out, delivering and…read moreinstalling our new hot tub very smooth. They did a great job with set up and explaining it's operations. Fabulous customer service. Highly recommend.

Great company, very knowledgeable, I have an airbnb, so sparkling pool is very important for our…read moreguests, I definitely recommend. He also always make the time to come, when we need special care.

My old pool service company closed their doors, and I called H O L Y Pool Sevice; am I glad I did!…read moreMr. Cody Wester is friendly, energetic, and eager to help our old pool look brand new again! It's like the difference between night and day! I highly and happily recommend his service!

When this store was Backyard Water just a few short months ago the service was absolutely stellar…read more I was on a first name basis with all the employees there and there were always plenty of people to help no matter the time of day. They also kept in stock all of my pool supplies like Tyler Technologies reagents. After Leslie's took over they had a different computer system installed which when you read the fine print, doesn't keep your personal information private, their T&C's actually say they'll sell your information to other parties! The old employees are now no longer there any of the times that I've visited, and quite often there's only one overworked employee manning the store. One Saturday morning I had to wait almost 30 minutes to get help with the leaking Chlorine jugs that the store sold us two days prior. When I came in with all of the jugs on the cart and said I need help at least one of them is leaking the employee said "What do you want me to do about it?" From my perspective, Leslie's is milking the reputation that Tamara, Amber, Thomas and team worked so hard to build for all it's worth. At the same time providing Costco-style service where it seems like there's never anyone to help when you need them, but instead of being a discount store, you're paying full retail prices! I'm in the process of trying to find a different local pool supply store with good customer service and I suggest you do the same. EDIT: Oh and one last thing, the pictures are not even of the local store, they're stock Leslies photos! Come on Leslie's, lets treat your customers with respect and actually be an honest contributor to the local economy.

If there is more than one customer, assist customers in the order they arrive…read more I sure hope the woman was right when she said the other associate was the manager when the district Manager talks about customer service.

Fun State Pools Inc helped me when my pool pump quit working and installed a Sta-Rite VS+SVRS…read morevariable speed pump October 2012. This pump has reduced my electric bill about $70/month and is still running. Great and prompt service! Do not confuse Fun State Pools Inc with Fun State Pool Service Inc as the two businesses are owned by separate owners. I used Fun State Pool Service Inc since December 2012 for repairs and maintenance of my pool & spa. Fun State Pool Service Inc is closed per Marc (my usual serviceman) who worked for them. Their phone number 352-333-7946 was disconnected. Marc told me he retired and the business closed. The treasurer & registered agent resigned September 2025 and filed the forms with the Florida Division of Corporations. As of 5-4-2026 the business has not filed their Annual Report with a new registered agent and is currently administratively dissolved.

Not reliable. No communication when the technician was out and no pool cleaning service for two…read moreweeks. No support for new customer.