When this store was Backyard Water just a few short months ago the service was absolutely stellar. I was on a first name basis with all the employees there and there were always plenty of people to help no matter the time of day. They also kept in stock all of my pool supplies like Tyler Technologies reagents.
After Leslie's took over they had a different computer system installed which when you read the fine print, doesn't keep your personal information private, their T&C's actually say they'll sell your information to other parties!
The old employees are now no longer there any of the times that I've visited, and quite often there's only one overworked employee manning the store. One Saturday morning I had to wait almost 30 minutes to get help with the leaking Chlorine jugs that the store sold us two days prior. When I came in with all of the jugs on the cart and said I need help at least one of them is leaking the employee said "What do you want me to do about it?"
From my perspective, Leslie's is milking the reputation that Tamara, Amber, Thomas and team worked so hard to build for all it's worth. At the same time providing Costco-style service where it seems like there's never anyone to help when you need them, but instead of being a discount store, you're paying full retail prices!
I'm in the process of trying to find a different local pool supply store with good customer service and I suggest you do the same.
EDIT: Oh and one last thing, the pictures are not even of the local store, they're stock Leslies photos! Come on Leslie's, lets treat your customers with respect and actually be an honest contributor to the local economy. read more
