Elias and Steve repaired two cracks in the side of the pool. They noticed the material wasn't…read morematching the existing surface. The conferenced with Jeremy, got different material, dug out the one spot they had started and redid the patch. Jeremy called and told me to trust the process. Looks great. Great job Elias and Steve!

Better communication, not demand 50% payment for little work done in almost 3 months from signing…read morethe contract.

Stay Away !! Had spa for only 2 years and it has 3 large cracks and leaking water. Called spa…read morewarehouse and they were no help. All the person wanted to do was talk over us and not listen. Spa manufactures are replacing spa but we have to pay 1/2 delv fee and have to get someone to unhook and re hook electric. we got this spa for my bad back. So now wait 5-8 weeks ! We also have to get rid of damaged spa. More money out of our pockets. Very poor customer service and offered nothing ! Very Unhappy Customer! Stay Awat If they have negative star I would have selected it!

I received a call from the owner/manager May and the issue was resolved in less than 24 hrs…read more This was very attentive customer service and made the required repair in less than 10 min. Great job!

They had exactly what I needed. The only business in town that had 1in stock and cheaper than I…read morecould get it from Amazon.

Very helpful and knowledgeable. 30 years in business, was able to help me over the phone, which…read morebrought me into the Gainesville store. Happy that we have found a new Pool care place. Prices are reasonable also.

This business, its employees and workers made the whole process of picking out, delivering and…read moreinstalling our new hot tub very smooth. They did a great job with set up and explaining it's operations. Fabulous customer service. Highly recommend.

On two different occasions I have pulled up to this store at 6pm. They could see my car in front…read moreof the door 1st time 5:59 2nd time 600 pm Yes you close at six, but when I am greeted at the door at 6pm and the second time 601 and you say your registers are closed out! Do you want our business or not? Suggestion: is there something quick you need? The other store on tower road is best for customer service. Both stores in general are very expensive you can by supplies esp filters and parts for half price online.

This is not a reliable pool cleaning service. They ghosted me for two weeks, then claimed the…read moretechnician was ill. But no communication to let me know or no other technician sent out. There could have been major damage to the quality of the water. In the few short weeks I worked with them, the technician never came when he said he would. Just not reliable all around.

We had a good experience with Fun State. Scheduled an appointment and was told would follow up with…read moretime frame for date of appointment. We received call within time was told and advised us of arrival time and once again arrived within time frame stated. Work completed quickly and efficiently

The company provides weekly pool cleaning and maintenance. However, they have trouble keeping the…read morecleaning crew. Different people come to service the pool every week, causing various problems. We have seen massive algae and metal residue on the pool bottom at various times.

This company has rude and lazy employees they do the very minimum. when we complained the owners…read morejust decided to stop our service with out notifying us. Go somewhere else . Don't trust your pool to this company.

We were happy with our pool 12 years ago, but in the last couple of years we discovered that the…read morepavers around the pool were not sealed. Therefore, the dirt from the pavers was getting into the pool, mak8ng it impossible for the pool maintenance man to keep up with cleaning. Now we're having to pay $9 thousand to have the area around the pool done correctly. ​

The business is closed for good. It has been closed for more…read morethan five years. Yelp must know what to publish here.

When this store was Backyard Water just a few short months ago the service was absolutely stellar…read more I was on a first name basis with all the employees there and there were always plenty of people to help no matter the time of day. They also kept in stock all of my pool supplies like Tyler Technologies reagents. After Leslie's took over they had a different computer system installed which when you read the fine print, doesn't keep your personal information private, their T&C's actually say they'll sell your information to other parties! The old employees are now no longer there any of the times that I've visited, and quite often there's only one overworked employee manning the store. One Saturday morning I had to wait almost 30 minutes to get help with the leaking Chlorine jugs that the store sold us two days prior. When I came in with all of the jugs on the cart and said I need help at least one of them is leaking the employee said "What do you want me to do about it?" From my perspective, Leslie's is milking the reputation that Tamara, Amber, Thomas and team worked so hard to build for all it's worth. At the same time providing Costco-style service where it seems like there's never anyone to help when you need them, but instead of being a discount store, you're paying full retail prices! I'm in the process of trying to find a different local pool supply store with good customer service and I suggest you do the same. EDIT: Oh and one last thing, the pictures are not even of the local store, they're stock Leslies photos! Come on Leslie's, lets treat your customers with respect and actually be an honest contributor to the local economy.

If there is more than one customer, assist customers in the order they arrive…read more I sure hope the woman was right when she said the other associate was the manager when the district Manager talks about customer service.