Very helpful and knowledgeable. 30 years in business, was able to help me over the phone, which…read morebrought me into the Gainesville store. Happy that we have found a new Pool care place. Prices are reasonable also.

Zach is an earth angel!! He has always given my service dog Freedom and I exceptional service. I'm…read morea military veteran and first responder .The past few weeks have been especially challenging. My air conditioning broke and I've been without an air conditioner for weeks, my septic system broke, my truck was leaking, my poolpump cracked, etc... Zach and his team went above and beyond to help Freedom and I. I will never be able to express my appreciation in words.. This is a very busy time for pool companies, but they took the time to help us and listen to me.. I highly recommend them.

Better communication, not demand 50% payment for little work done in almost 3 months from signing…read morethe contract.

The serviceman went above and beyond! Figured out the problem. Very professional. Highly…read moresuggest this group.

Stay Away !! Had spa for only 2 years and it has 3 large cracks and leaking water. Called spa…read morewarehouse and they were no help. All the person wanted to do was talk over us and not listen. Spa manufactures are replacing spa but we have to pay 1/2 delv fee and have to get someone to unhook and re hook electric. we got this spa for my bad back. So now wait 5-8 weeks ! We also have to get rid of damaged spa. More money out of our pockets. Very poor customer service and offered nothing ! Very Unhappy Customer! Stay Awat If they have negative star I would have selected it!

I received a call from the owner/manager May and the issue was resolved in less than 24 hrs…read more This was very attentive customer service and made the required repair in less than 10 min. Great job!

Watch out for the crazy high, price gouging on some items. I bought a new o-ring for my filter…read morecartridge for ~$55. I found the same (exactly the same) item on Amazon for $8 + $4.50 shipping. I'm totally cool with paying a couple bucks more for the great convenience and service they provide but greater than 5X is crazy. Lesson learned however, I ordered my $299 at Pinch a Penny filter on Amazon for $170!

Consumers, you are getting ripped off if you are buying the gallon jugs of Salinity Acid at…read morePinch-A-Penny. Early in the year, when I went to buy some Muriatic Acid, they had a new product on the shelf. I asked the employees about it and they said to buy the Salinity acid because it was the same product. Products are always changing so I didn't think anything about it. The problem was, I couldn't really get my PH under control. I've had my 22K pool since 2004, have done the chemicals myself (SaltPool) AND IT usually takes between 1 qt to 1.3 qts of acid each week. Well, here I was using an entire gallon of the new improved acid every week. I finally did some research on Salinity Acid only to find out that it's concentration of Muriatic Acid is only between 5 to 10% compared to the industry standard of 33-35%. Worse even is the price that they're charging for the Salinity Acid, around $12.50 I believe whereas the normal full strength Acid was $11.50 or $11.99. I've reached out to the owner, unfortunately haven't heard from them. Besides the aggravation of not having my PH balanced properly most of the spring until now, it's that I've been paying extra money (paying anywhere from $.50 to $1.00 more per jug) but buying 3 X the amount of gallon jugs that I normally use. They do still carry the normal Muriatic Acid, you just have to ask for it. If you don't believe me on this, just ask your A.I. It's a true story. It's a sad day when you can't trust a business especially after doing business with them for 22 years. The old owner, Doc was a really good owner and I'm hopeful that the owner of this store is a stand-up person too. We'll find out. Stay tuned for another episode. Thanks.

The business is closed for good. It has been closed for more…read morethan five years. Yelp must know what to publish here.

Worst customer service. Lori is absolutely worthless. Never works, never answers her phone. highly…read morerecommend never going through them for any pool/spa purchases. I would rate them 0 stars but Yelp is making me give at least 1 star.

Watch out for the crazy high, price gouging on some items. I bought a new o-ring for my filter…read morecartridge for ~$55. I found the same (exactly the same) item on Amazon for $8 + $4.50 shipping. I'm totally cool with paying a couple bucks more but greater than 5X is crazy. Lesson learned however, I ordered my $299 at Pinch a Penny filter on Amazon for $170!

This business, its employees and workers made the whole process of picking out, delivering and…read moreinstalling our new hot tub very smooth. They did a great job with set up and explaining it's operations. Fabulous customer service. Highly recommend.

Great company, very knowledgeable, I have an airbnb, so sparkling pool is very important for our…read moreguests, I definitely recommend. He also always make the time to come, when we need special care.

From the owner: H.O.L.Y. Pool Service offers a high level of integrity, transparency, & honesty. We pride ourselves…read moreon our punctuality and attendance. We guarantee exceptional customer service.

When this store was Backyard Water just a few short months ago the service was absolutely stellar…read more I was on a first name basis with all the employees there and there were always plenty of people to help no matter the time of day. They also kept in stock all of my pool supplies like Tyler Technologies reagents. After Leslie's took over they had a different computer system installed which when you read the fine print, doesn't keep your personal information private, their T&C's actually say they'll sell your information to other parties! The old employees are now no longer there any of the times that I've visited, and quite often there's only one overworked employee manning the store. One Saturday morning I had to wait almost 30 minutes to get help with the leaking Chlorine jugs that the store sold us two days prior. When I came in with all of the jugs on the cart and said I need help at least one of them is leaking the employee said "What do you want me to do about it?" From my perspective, Leslie's is milking the reputation that Tamara, Amber, Thomas and team worked so hard to build for all it's worth. At the same time providing Costco-style service where it seems like there's never anyone to help when you need them, but instead of being a discount store, you're paying full retail prices! I'm in the process of trying to find a different local pool supply store with good customer service and I suggest you do the same. EDIT: Oh and one last thing, the pictures are not even of the local store, they're stock Leslies photos! Come on Leslie's, lets treat your customers with respect and actually be an honest contributor to the local economy.

If there is more than one customer, assist customers in the order they arrive…read more I sure hope the woman was right when she said the other associate was the manager when the district Manager talks about customer service.