I urgently needed a pentair sand filter to replace mine that had sprung a leak. Unfortunately it…read morehappened while I was out of town. So upon calling the two closest pool supply stores one had to order it and the other who had it in stock had an employee who was clueless and a smug manager. So I called Tamara at Backyard Water and I had everything I needed, along with a discount, by the afternoon. We had ordered 2 short on the sand so she made it up to me for a true display of great customer service. I'll never step in Pinch a Penny again as this was not the first time that I had a bad experience there. I'll be glad to drive totally across town in order to deal with quality customer service driven people like Tamara at Backyard Water pool supplies.

My new pool store. Beats all others hands down. Very helpful and friendly. Prices reasonable.read more

Very helpful and knowledgeable. 30 years in business, was able to help me over the phone, which…read morebrought me into the Gainesville store. Happy that we have found a new Pool care place. Prices are reasonable also.

Zach is an earth angel!! He has always given my service dog Freedom and I exceptional service. I'm…read morea military veteran and first responder .The past few weeks have been especially challenging. My air conditioning broke and I've been without an air conditioner for weeks, my septic system broke, my truck was leaking, my poolpump cracked, etc... Zach and his team went above and beyond to help Freedom and I. I will never be able to express my appreciation in words.. This is a very busy time for pool companies, but they took the time to help us and listen to me.. I highly recommend them.

Better communication, not demand 50% payment for little work done in almost 3 months from signing…read morethe contract.

The serviceman went above and beyond! Figured out the problem. Very professional. Highly…read moresuggest this group.

Stay Away !! Had spa for only 2 years and it has 3 large cracks and leaking water. Called spa…read morewarehouse and they were no help. All the person wanted to do was talk over us and not listen. Spa manufactures are replacing spa but we have to pay 1/2 delv fee and have to get someone to unhook and re hook electric. we got this spa for my bad back. So now wait 5-8 weeks ! We also have to get rid of damaged spa. More money out of our pockets. Very poor customer service and offered nothing ! Very Unhappy Customer! Stay Awat If they have negative star I would have selected it!

I received a call from the owner/manager May and the issue was resolved in less than 24 hrs…read more This was very attentive customer service and made the required repair in less than 10 min. Great job!

Reliable and great advice for do-it-yourselfers! Great home service for my neighbor!!!read more

*BEWARE OF POSSIBLE WATERED DOWN CHOLINE* Brought 2 of Choline this past weekend…read more I have a small pool so One jug.is more then enough to.Bring the Blue back after a Rain storm I've already used my two jugs and it's still Green

The business is closed for good. It has been closed for more…read morethan five years. Yelp must know what to publish here.

Worst customer service. Lori is absolutely worthless. Never works, never answers her phone. highly…read morerecommend never going through them for any pool/spa purchases. I would rate them 0 stars but Yelp is making me give at least 1 star.

This business, its employees and workers made the whole process of picking out, delivering and…read moreinstalling our new hot tub very smooth. They did a great job with set up and explaining it's operations. Fabulous customer service. Highly recommend.

On two different occasions I have pulled up to this store at 6pm. They could see my car in front…read moreof the door 1st time 5:59 2nd time 600 pm Yes you close at six, but when I am greeted at the door at 6pm and the second time 601 and you say your registers are closed out! Do you want our business or not? Suggestion: is there something quick you need? The other store on tower road is best for customer service. Both stores in general are very expensive you can by supplies esp filters and parts for half price online.

Great company, very knowledgeable, I have an airbnb, so sparkling pool is very important for our…read moreguests, I definitely recommend. He also always make the time to come, when we need special care.

From the owner: H.O.L.Y. Pool Service offers a high level of integrity, transparency, & honesty. We pride ourselves…read moreon our punctuality and attendance. We guarantee exceptional customer service.

When this store was Backyard Water just a few short months ago the service was absolutely stellar…read more I was on a first name basis with all the employees there and there were always plenty of people to help no matter the time of day. They also kept in stock all of my pool supplies like Tyler Technologies reagents. After Leslie's took over they had a different computer system installed which when you read the fine print, doesn't keep your personal information private, their T&C's actually say they'll sell your information to other parties! The old employees are now no longer there any of the times that I've visited, and quite often there's only one overworked employee manning the store. One Saturday morning I had to wait almost 30 minutes to get help with the leaking Chlorine jugs that the store sold us two days prior. When I came in with all of the jugs on the cart and said I need help at least one of them is leaking the employee said "What do you want me to do about it?" From my perspective, Leslie's is milking the reputation that Tamara, Amber, Thomas and team worked so hard to build for all it's worth. At the same time providing Costco-style service where it seems like there's never anyone to help when you need them, but instead of being a discount store, you're paying full retail prices! I'm in the process of trying to find a different local pool supply store with good customer service and I suggest you do the same. EDIT: Oh and one last thing, the pictures are not even of the local store, they're stock Leslies photos! Come on Leslie's, lets treat your customers with respect and actually be an honest contributor to the local economy.

If there is more than one customer, assist customers in the order they arrive…read more I sure hope the woman was right when she said the other associate was the manager when the district Manager talks about customer service.

Fun State Pools Inc helped me when my pool pump quit working and installed a Sta-Rite VS+SVRS…read morevariable speed pump October 2012. This pump has reduced my electric bill about $70/month and is still running. Great and prompt service! Do not confuse Fun State Pools Inc with Fun State Pool Service Inc as the two businesses are owned by separate owners. I used Fun State Pool Service Inc since December 2012 for repairs and maintenance of my pool & spa. Fun State Pool Service Inc is closed per Marc (my usual serviceman) who worked for them. Their phone number 352-333-7946 was disconnected. Marc told me he retired and the business closed. The treasurer & registered agent resigned September 2025 and filed the forms with the Florida Division of Corporations. As of 5-4-2026 the business has not filed their Annual Report with a new registered agent and is currently administratively dissolved.

Not reliable. No communication when the technician was out and no pool cleaning service for two…read moreweeks. No support for new customer.