I was not going to write a review. Then I spoke to my girlfriend. I got no receipt or invoice. Not…read morea professional business.
I spoke to John around 11:30am Monday morning, and I asked about his pool services. I explained that I wanted to get the pool table from Revival and move it to a storage facility. He said not a problem it would be $250 dollars. I thought its not the best its not the worst price, but he seemed like a good guy. I told him "I'll go ahead and do it." He said, "it would be delivered around 1pm."
Come day of delivery. This is where it's my fault, I did not see the text where he said it would be delivered by 11am. I was still thinking 1pm, my fault. I had to work, I sent my girlfriend. She ran into some personal issues and was late. I let John know. She didn't arrive until 2pm (big gap, my fault). Once she's there she texts me, John was not going to set up the pool table. I got upset, for $250 all he did was move the table from one location to another. If I knew that I would cancel the service and moved it myself or found someone reasonable (undoing bolts and picking up things moving locations, maybe I am naive but I am not sure what else you need to do to move a table). I call and I ask whats the deal. He stated, " I ain't setting up no pool table in 110-degree weather" ( I looked at 3 weather apps and did not see any current temp over 96 degrees). At this point, John and I are going back and forth with both of us raising our voices. He offered to "fix it" when the table gets to my house, he will set it up for an addition $100. How hard would it have been to be upfront and tell me his services was $350 dollars ($250 to move and $100 to fine-tune it). In my book moving a table and setting it up is part of calling a "professional" company. I ask if there was anyone above him. John says "No." I then asked for his website. John gets extremely irate, he tells me " I ain't giving you that, I have 5 stars and I am the best in the industry. I am not giving you my information so you can write a bad review. I am the best around, you'll never find anyone like me. Go ahead and get some whack job off craigslist and waste your money". Finally, John rattles off the website to fast to understand, luckily for me his number is tied to his website. He states a few times "he will fix it, just call him when the table moves and for an addition 100 he'll fix it up". At this point, I am receiving messages "to get off the phone" " babe, please I am having to stand here and listen to this, I'm scared". Out of fear I stay silent, due to the fact he still has a chance to take my table and my girlfriend is there. ( Side note: My father passed this year, and this table was one of the last tables we ever played on. Sentimental value is worth more than price).
Now for the fun part. I called my girlfriend to hear her side of the story. She arrives at the storage, she has to pick up the key from the front office. After that, she finds John in his white van and hands him the money. She says all he does is grunt at her. She hops in her car and starts to get into the gate. She enters the code wrong and can see John form the rearview getting agitated and rolling his eyes. She has to call me to get the code again. He's showing visible signs of being irate, looking through her rearview. She texts me saying he's not setting up the pool table. I call him and the above happens. John seems to go into a rage, flinging his arms wildly and starting to yell. He's pointing to the sky and walking around aggressively. She gets into her car because she's terrified of this man. I ask her to get a card from him. She tells me he stormed off, not saying a word to her.
I will never know if this man is the best in his industry. This man had no qualms with my girlfriend. I would not want someone of this magnitude around. John, show some customer service skills, be upfront about pricing, treat people with respect. For your wait, I would have paid for your lunch, but you don't deserve it. I don't know what you got going on, but I hope you find peace.
