As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

I recently hired Upfront Home Services to clean my tile floors in my home, and I couldn't be more…read moreimpressed with the results. From start to finish, the entire experience was smooth, professional, and honestly--refreshing. Luis arrived right on time, came fully prepared, and immediately got to work. He was not only efficient but also incredibly detail-oriented. Every inch of my floors was treated with care, and the difference was noticeable right away. Stains I thought were permanent are completely gone, and my floors look brand new again. Very happy with the results.

Charles was the utmost in professionalism. My home has 25yo carpets that have seen better days. I…read morehad very low expectations on the outcome and Charles used his expertise to give me what I needed. One room was so soiled, he recommended that the carpet be replaced and he didn't charge me for it. I appreciate the clear communication and trustworthiness of his business practices. I'd definitely recommend Charles in the future.

I needed light colored dining room chairs that had become dingy and a few rugs cleaned, but I was…read moreneeding to be careful because most of the chairs were a performance crypton fabric with special instructions that only water could be used to clean and it couldn't be too hot. The owner went above and beyond to understand the cleaning code, get the best products to use, and forming the best strategy to balance risk management but improving the state of the chairs. I understood he couldn't guarantee results, but felt that he worked hard and long to ensure the best outcome possible. In the end, we did see a big improvement in the chairs, and while they don't look brand new, it's much better. Communication was also easy throughout the process, and price was very reasonable after I checked with other companies as well. I'd recommend and use him again.

WOW! WOW! WOW! I wish I had some pictures to share of how my shower looked BEFORE, and NOW! Oh my…read moregoodness!!! I can't believe how great my shower looks!! The technician, Chris, rocked it!!! No more icky brown goop, no more soap scum on my tile, and no more stuff on my glass shower door! It literally looks like a new shower! When Julie quoted me the price, I had a little sticker shock. But decided it had to be done, and I'd read their reviews, which were good, so I sucked it up and said, "let's do it". Chris showed up on time. He was super fast! And the job was excellent! If you've got caulk and crap breaking up around your tile, and goopy stuff that just won't come off no matter how hard you clean, call these guys! Seriously! Worth every penny!!!!!

AVOID THIS COMPANY AT ALL COST!!!! I spent a thousand dollars $1000 to get all my bathrooms grouted…read moreand sealed. a couple months later the grout has completely failed. They gave an unreasonable excuse of house shifting??? This is a similar excuse seen in other reviews. They are scamming people and charging way too much for grout! I will be contacting my lawyer to see if I can recover my money from these scumbags!! BUYER BEWARE Update to Julie S. Comment: Julie S. Is lying, they didn't get back to me. I messaged them for over a week and they deliberately ignored me. They just want to collect your money and run. Very unprofessional in they way they handled the entire process. They made lame excuses for the bad grout job, didn't stand by their work, asked for more money, then ignored me when I asked questions and asked them to come back out to fix it. Here is the text message to prove it.

Shook did a thorough job of cleaning my carpets. They were on-time, on-budget and extremely polite…read moreand professional.

Amazing customer service. We had bad reception on the phone when I first called for a quote, so she…read moreended up texting me instead to see what I needed. I was able to set up carpet cleaning and grout cleaning for the next day. The technician actually showed up on time at 8am! (shocker) He did a great job. Carpet looks brand new. Grout is definitely cleaner (not brand new though but a drastic improvement!). Before leaving, he advised me to turn on the AC unit fan for the carpets and to not walk on them for some period of time and also to turn on the fan in the living room for the grout. Definitely recommend Shook to anyone and will use them next time when my tenants move out.

Doug did a great job cleaning my porcelain tile. He explained the process, I'm very pleased will…read moredefinitely use him again.

Cleaned all of my tiles. Felt it was a little expensive - Clean buff and reseal the grout. Great…read morework but i wish it was cheaper.

I have been wanting to get my carpets cleaned for a while. Did a review search and AquaTec had very…read moregood reviews so I decided to try them out. Did not disappoint. Was on time, very professional and did not try to offer me additional services. I give this company a 5*. If you are in need of carpet cleaning I highly recommend.

Ivan was available on short notice. His crew arrived on time and were very professional. I…read morerequested carpet cleaning, tile and grout cleaning and sealant, air duct cleaning and dryer vent cleaning. Ivan told me what I needed to have done as far as air duct cleaning. I was ready to have the entire ductwork system cleaned but he was honest and pointed out the main area to clean. He could have made more money telling me several sections needed to be cleaned. That was impressive in and of itself. Speaking of impressive...the end results were very impressive. A 15 year old home turned into a new home!! All the great reviews were correct. You won't go wrong hiring AquaTec!

Ya'll he hasn't even left my driveway yet and I had to log on to write a review!! We bought this…read morehouse 6 months ago and were debating on replacing the MBR with wood floors because the carpet was so gross. My husband finally convinced me to do a deep clean and I found brightway through yelp. My appointment window was between 12-4. He called at 12:50 to give me a 20 min heads up. After about 45 minutes the carpet looked brand new!! I keep walking back in there to admire it. It's ridiculous. I wish I would have taken a before picture but honestly my expectations weren't that high. We will absolutely be recommending brightway to all of our friends and family!

Brightway did a great job on our carpets! After taking a couple hand woven wool rugs we were so…read morehappy we have now taken them six others, including a silk on silk rug. Great sork on all of yhem

I needed to get my carpet cleaned last weekend. I used Yelp's contractor function from my…read moresmartphone, Two out of 5 carpet cleaners responded. Ryan at Busy Bee responded so quick before I got a chance to do research on the selected vendors. Just took a few sentences, I began to like his personality and direct answers. It appeared as what the website and other reviewers said. I quickly made a decision to hire this vendor. Ryan and his crew arrived at the specific time, after 3 pm because of errands on a Saturday afternoon. Gave me the quote as described on the chat. They took care of the master bedroom and a small portion of tiled bathroom. He left me an instructions for drying time. I also asked about the cost for cleaning they walking closet in the master bedroom. I skipped this time because I used it to evacuate the furniture from master bedroom. Busy Bees Carpet Steamer is based in Cypress area. My house is south end on the map. They are so nice. I'm going to treat them for lunch at Chinatown next time I use the service again.

After spilling an entire chocolate protein shake on my upholstered kitchen banquette, I knew I…read moreneeded to get it cleaned right away. I found Busy Bee on Yelp and liked that they were family owned and had a lot of great reviews. I called them up, got hold of someone on the phone on my first attempt and she had me scheduled for later that day. Ryan showed up, got my banquette cleaned in pristine condition in less than an hour and cleaned the carpet in my office which had terrible pet stains from my elderly dog. The carpet turned out completely spot-free, the odor was gone and it looked brand new. Ryan asked me a number of times if I was happy with their work and he could not have been nicer and professional. I can't recommend them enough.

Great price and service. Very polite and helpful. Like their policy to return if an issue within…read moreone week.

Did a great job cleaning my mattress, efficient and timely. Great customer service. Pricing was…read morecomparable to other quotes.

I am very happy with the service James provided. Even on a rainy 4th of July my apartment was taken…read morecare of. Very professional and on time. I even received a email of my receipt after paying cash. My carpet looks like new and smells great! :)

They came in and cleaned the carpet quickly and efficiently. Will use again and I definitely…read morerecommend.