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    Floor TX & Remodeling

    3.4 (5 reviews)
    Open • 10:00 am - 6:00 pm

    Services - Floor TX & Remodeling

    Remodeling

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    EZ Floors

    EZ Floors

    (32 reviews)

    I had vinyl tile flooring installed by EZ Floor last November…read more In May of this year, there was a toilet leak, and I contacted Rudolph to request a repair. However, I did not receive any follow-up. In June, I noticed that a small, fingernail-sized piece of the vinyl tile had come off. The area appeared to have been repaired previously, but it had come off again over time. I visited the store in person on July 11 and spoke with Rudolph again to request a repair. Unfortunately, I still have not received any call or follow-up regarding the repair. I understand that issues can sometimes occur after installation, but I am very disappointed with the lack of follow-up and customer service. I hope EZ Floor will improve its post-installation service and communication with customers.

    I am very disappointed with the service I received. Communication has been extremely poor. While…read moreeverything seemed fine during the initial process, once the work was completed, getting any support became nearly impossible. I have been trying to reach Ben regarding an issue. He responded once, but despite multiple follow-up messages, I have not received any further replies. It's frustrating to be ignored when you need help after the service has already been completed. Good customer service doesn't end when the job is finished. Unfortunately, my experience has been that once they have your business, you're left on your own. I cannot recommend a company that fails to provide reliable after-service support.

    Floor TX & Remodeling - flooring - Updated September 2026

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