This company represents the epitome of amateur work and unprofessionalism. I contracted them to replace carpet with vinyl planks on 06/30/21. The first available installation date was 08/19/21 and the project would take four days.
On 08/19/21, installers arrived and said my subfloor wasn't the same height throughout. The installers said I needed to have the floor leveled. Floor preparation is included in the contract so leveling the floor shouldn't have been a concern. 08/23/21, I spoke to the Regional Manager Joshua Wailey. Joshua stated the next installation team would apply plywood to the areas that aren't balanced so my floor could be completed.
The 2nd set of installers came 08/27/21. The installers did not have any plywood to balance out the floor, like the regional manager stated they would. In addition to not being prepared, the installers were COMPLETELY UNPROFESSIONAL AND DISRESPECTFUL. They ordered food delivery service without my consent! They went into my refrigerator multiple times, without my consent! They damaged my new construction walls (in places outside of their work area) with dirt stains, scratches. And the grey mixture they used to float the floor was all over my walls, doors and ceiling. They placed large, heavy furniture on my expensive, one week old shutters! They broke one of my bed frames! And they used my secondary restroom and left urine on the toilet! They left Red Bull cans everywhere and in my freezer, without my consent. Only the foreman spoke English and he left shortly after he arrived, never to return until it was time to pick the other workers up. Due to the utter unprofessional, disrespectful, nasty, unhygienic and amateur behavior that took place in my home, I told the installers to leave. All of this was reported to the Atascocita store, the regional manager and the installation manager, Mike. The regional manager said a new "third" installation team would be out to complete the job 09/02/21.
The "third" installation team arrived 09/02/21 and said the floor wasn't leveled. The foreman said they will remove what the last installation team did, level the floor and complete the job. Yet again, the "third" installation foreman left at 9:40am and neither of the two workers he left to complete the work, spoke good English. The "third" installation group arrived 09/03/21 and the foreman said the floor isn't leveled. I told him that was the same conversation I already had with him yesterday, and the regional manager said plywood was to be placed in the areas that needed it so the floor and be flushed and balanced throughout. The foreman of the "third" installation group said I needed to speak to the regional manager again because they can't finish the job. I told him this is a conversation he should've had the first day they arrived. If the foreman would've been present on the job, he would've been able to see what the workers were doing and what else needed to be done. The foreman said he went home and he lives far. I replied going home has nothing to do with this job. And he was gone from 9:40am until 5pm, when he picked up the other two workers. The "third" installation group again, wasn't prepared. The foreman got upset about me saying something regarding his absence from the job and not being prepared, so the "third" installation team left.
The regional manager said he could send a "fourth" installation team that specializes in flooring to complete the job 09/07/21. I reminded the regional manager he said the team he sent after we initially spoke 08/17/21 was supposed to be specialist with knowledge to complete the job. I endanger my health everytime a different set of people come into my home, during this covid era. The level of incompetence relating to this project is insane! I sincerely regret employing Floors For Living to work on my new construction home. Its like the contractors were just picked up off the street, don't speak English and don't know what they are doing. I selected and paid Floors for Living, in good faith they were professionals but I was completely wrong. This has been a nightmare and I recommend everyone to select a different flooring company to work on your home. read more