Today 7/5/2024 was my installation date to have new tile flooring installed . Life got to lifeing and I totally forgot about replacing the flooring that was in the kitchen, pantry, and laundry rooms . I used this company initially back in Mar 2019 . I was blessed with another pleasant exceptional customer service experience from start to finish . I was looking at the Today show on June 5, 2024 . I don't watch a lot of television. A commercial came on for a different flooring company then a light bulb turned on . In that moment I remembered I hadn't replaced the flooring in my kitchen , pantry and laundry rooms. I made a call spoke initially with Joycelyn who answered my call. She found my info in their computer system from 5 years ago . She found an appointment the next day with a window of arrival 0900 - 11:00 am. They aim to arrive at the earlier time of the appointment. My service advisor was scheduled the next day , June 6, 2024 . Later, that day before my appointment , I received a text with a picture of the advisor Fabien D. with his contact number . Fabien was running ‍ late for our 9 am appointment the next day he left a vm . I missed his call by 2 mins but called him back. I wasn't upset but relieved to receive the voice message. We had good conversation when he arrived at my home . Fabien , was attentive and listened well. Fast forward to today . My installer Florencio A. actually arrived earlier than 0900. Again no complaints I rather a early arrival than a late one . . I gave Florencio a tour of the three spaces kitchen , pantry & laundry rooms that he would be working on . He caught me off guard as I was trying to move the last few things that needed to be moved . I am a disabled Navy veteran. Florencio was cool , calm and collect . He didn't gripe at all . As he was getting his materials from his truck I took quick pictures and videos . I am very happy with the outcome . Bravo Fabien and Florencio. read more

Flooring Direct - Old vinyl flooring - Flooring Near Me - Dallas, Texas

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Please please please listen to all the bad reviews. The flooring itself was fine but the scheduling was an awful pain. They had reached out to tell us a few days in advance that we were scheduled at 9am. I took the day off to head to another property with no furniture, no wifi, etc. to wait for the installer. Texted the scheduler (STEPHANIE) close to 10am and she kept saying the installer was already at the property. She said this several times. I walked around the block but still couldn't find him. Then she texted that she got confused with another house where the owner's last name was the same as my street name. Odd because how do you get the street name confused with the last name? I called her because I was very confused and then she said this was now rescheduled "because of the rain" by 4 hours to 1PM. Weird that we weren't notified of the "rescheduling" until I called 1.5 hours after our appointment time. The rain also stopped much earlier before 8am so not sure why that would even matter. I told her how could they reschedule us that many hours without a simple text? I took off of work, drove 30 min away, and then when I asked her this...she LAUGHED and said we can't help the weather. I have never heard anyone so rude and unprofessional in my life. I even asked her why she was laughing and she kept laughing. Always remember to be kind to others...you never know what others are going through. Also a lesson for companies that a front desk assistant can be a very important role. And it can make or break a business! There is also another review saying how horrible Stephanie is. Please trust the reviews and do NOT use them because there's a chance Stephanie will ruin everything. We weren't even offered a discount or a chance to reschedule to another day...just laughter. Edited to add: I had another job done by them (a different scheduler) earlier this year and had to sign a paper with my rating. But for this job, silence. No opportunity to send feedback/my rating. Seems like they hide these bad issues internally as well by not asking for feedback if they know it won't be good. read more

Kindly I will advise customers don't go with company. I spent 43k to have poor installed floors and my money went down the drain. Quality was poor manager is very rude and staff do t want to take accountability. They use a salesman who will lie a d when you sign the contract they don't honor anything they told you. Please at every cost avoid this company read more

Amazing service from the time the sales rep contacted me to when the contractors finished up mopping the floors after they installed everything the project was supposed to take one day. It ended up taking two days, but I can't even be mad about that with how good it looks they did do my second floor hallways bathroom Closet, bedroom, game room, and the stairs. read more

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This store is in the industrial area off Plano Rd, near the recycling center. It would not be easy to find if not for the large sign that tells you where they are and that they are open for business. You go in the driveway and go to the back to find some parking, which is limited. I went here to try to find some floor planks that match the flooring that I have in one of our rooms. Hiro was very helpful and spent a good amount of time helping me as we went through various options. This store ended up not having what I wanted. Their selection of different flooring is large, but my planks are 15 years old and it is hard to find exactly the right match now. Even though I did not buy anything from Flooring Direct, Hiro answered some texts that I sent after I left. I appreciated his help even though there was no sale. I would come here again to look for flooring. read more

Flooring Direct - Inside - Flooring Near Me - Dallas, Texas

I purchased a whole house flooring install from Flooring Direct in 2019. At the time their warranty was only good for 2 years. Well, 2 years and a few months after install I noticed the LVP flooring buckling. I don't live at the house, my son and his wife did at the time and they hadn't realized what was happening. Come to find out their installers had caulked along the baseboards, which is a no-no and it should have been known by their installers not to do this, but they did it anyway. We contacted the company at this point and they sent someone out to look at it and admitted it was an installation issue, but it was already past the warranty period and they didn't care that part of the delay in reporting was due to covid issues. So basically, they blew off my daughter in law and she ran out of energy trying to deal with them. 4 years later, I am now living in the house and called them out again to see if maybe they would make good. Well, no luck, even though they now have a lifetime warranty, they weren't going to be able to do anything other than give me current pricing for an entirely new floor. Needless to say, I am extremely disappointed. I was hoping they would make good on this situation - I was even willing to pay for materials if they would supply the labor to do a proper installation this time but they refused to accept this. They like to claim that they 100% stand by their installations, but obviously that isn't the case. I cannot recommend this company and will never give them any of my business in the future. read more

I hired them do replace my kitchen flooring, recently. The install was supposed to take place on 9-5, however, on the the day before, they tell me the materials were delayed. This, only after I had contacted about installer arrival time. Secondly, on the new date of install, the lead installer tells me they didn't have enough material to finish the installation. Turns out, the saleswoman didn't calculate properly for waste and didn't measure correctly. Because of this, I had to wait another week for my floor to be finished. I left a message for the sales manager to give feedback about this, but, he never called me back. The only good thing I can say about the whole experience is that the installers were professional, courteous, and, they did a fine job. The rest of the process needs some improvement. read more

This company did an amazing job. They perfectly matched my new flooring with my existing floor. I would recommend this company if you are needing new floors. They went above and beyond expectations. read more

We had a great experience with flooring direct! After getting the run around from another local flooring company, we scheduled an appointment online for a consultation with Flooring Direct. Bill came to our house and was wonderful! Direct. Honest. Kind. He was easy to work with. We loved the fact that he brought the samples to us and EXPLAINED the different kinds of floors, rather than just trying to sell us the most expensive product. He helped us choose the best product for our situation and budget. The install was messy (as expected) since we removed a lot of tile. The crew was respectful of our home and property. They worked hard! My ONLY negative from the experience was being left without anywhere to sleep the 2nd night. Luckily we were able to get to mattresses and made a make-shift "bedroom" in the middle of our living room with our 3 kids and dogs. The kids actually had a great time with the "camp out", however if I would have known this ahead of time, we likely would have booked a hotel for the night. Overall, it was a pleasant experience! We are loving our new SPC floors and can recommend Flooring Direct without hesitation. read more

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Waited about 10 years to change out the terribly dark and shaggy carpet that came with the house bc I wasn't looking forward to this process at all. But Flooring Direct made it so incredibly easy and affordable. Steve came out to do my estimate and presented numbers on my top four. There was absolutely no pressure and he patiently waited while I turmoiled over the last two. Carpet was installed the following week by two very friendly and efficient installers. They were also very patient with me as I showed them to the cm where to put back my furniture. Combined with Steve's visit, it was about 7-8 hours in total. Not bad at all! If I'd known it was that easy, I wouldn't have made excuses to delay. I only wished the installers LMK before they put back the bigger furniture just to give me a chance to clean the baseboards. I think it might be another 10 years before they see light :-) read more

These guys are my go to for flooring. I've used them 5 different times on 3 different properties and they've done a great job each time! They have multiple choices for various different floorings and regardless of the product we chose the install went thru without any delays. I've used Hiro and Joe there consistently but I'm sure the rest of the team is just as capable and the overall communication with any employee is excellent read more

I used Flooring Direct to replace the carpet in my master bedroom and a guest bedroom. Paul showed up at my door at the appointed time and showed each sample with care and was very thorough when explaining the carpet replacement process, and left me 100% assured with knowing what to expect. On the day of installation, the installers were prompt and efficient, and the carpets were replaced in an extremely timely manner. It was also great that they handled the disposal of the old carpets as well! I'm extremely pleased with the results and would recommend their service! read more

Our floors were just finished Friday 4/8. Tile itself looks good but there is grout or something stuck to numerous areas that needs to scraped off. Some of the tiles have damage. They caulked the floorboards and there's gaps between the caulk and the floors so it looks uneven. The caulk spread down into the grouted areas and so now we have bright white vertical areas near the floorboards. We thought we'd come home to a finished project and at least the floors being cleaned up but that is not the case. I'm so upset that we spent good money on the tile and it just isn't up to par with what we thought the finished product would be. Update: the install manager came out and looked at the flooring and agreed the caulking should not have been done. He saw all the chips, pitted grout, caulking, separated caulking, defective tiles, and the poorly aligned baseboard seams. He assured me it would all be fixed. I told him it had to be done on a weekend but with the next weekend being Easter I thought we should do it the following weekend. He said he would order the grout and tiles and put me on the schedule. 4/21: I call and make sure I'm on the schedule. Tiffany was super nice and assured me I was. 4/23: 2 workers show up about 9. I was a bit surprised as they were very young. I asked if was just them or if anyone else was coming and they said no. I asked if all the issues were on their list of things to fix (broken/defective tiles and baseboards) They looked confused and then started looking at their paperwork. Turns out there was a major communication barrier so they couldn't communicate with me in a thorough manner. They worked until 10:39 and left without saying anything. I was with a different contractor explaining a fencing job and when I went to walk him out they were just gone. I don't know if they're even coming back. So my floors aren't fixed. I'm so disappointed in this company and wish I would have spent $16k elsewhere. I have a ton of pics but can't upload them all. Update: the company is coming back out Monday 5/2 to fix listed items. Will update again after work is complete. 5/2: Company came out and removed tiles. There are FORTY defective tiles that were installed and now have to be replaced. 5/6-5/7: Tile itself has been fixed and cleaned. The baseboards are still lifting away from the walls and have gaps in the tops and one baseboard was cut into when the tile was being fixed. They used all 3 extra boxes of tiles we were supposed to keep for any future issues. We paid an extra $1382.71 for new baseboards and now they all have grout on them and have gaps between the walls where the caulk was applied. Caulking was removed at the bottom and replaced with grout but the tops weren't fixed. We've tried numerous times to get a manager to come out but they will not. Dustin has been the most responsive out of everyone. He has been patient and communicates. I'm not sure why Martin is an install manager if he refuses to manage installs and handle follow ups. Now if only something could be done about the $1300 baseboards and 3 boxes of tiles. If this was Dan Ratcliff's home there's no way he'd be ok. read more

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Flooring Direct was hired to remove carpeted areas and replace with hardwoods that match our existing floors. This is a brand new home. We did our walk-through with the builder then closed on our home, and the next day Flooring Direct came in. We never moved in our home. No other contractor has been in our home. We needed this job done first so we could move in. At this time we still haven't move in and there is no end in sight to when we can move in. They gave us a timeline of the job to be done, and the timeline kept getting longer. They would say they are showing up at a certain time and did not. It was always later in the day. Finally, they get to staining the floors. After it sets for a couple days, we go to see it, and it is the wrong color. We have light beige, real wood looking floors. The flooring they stained has a red color to them, and do not even look like the same type of wood. All week long we have been waiting for a resolution. They have not provided one. They have admitted that they cannot complete the job. They admitted they don't know what happened. They admitted even if they can get the color right, it will always look hazy and like a color has been painted on them. It will never look like real wood. It will never look like the floors that we already have in place. Aside from that, The contractors literally ruined our home. Our brand new construction home that was in perfect condition has now been destroyed by them. Our home needs to be repainted. They damaged existing wood flooring. They broke base boards. Door are off the hinges in multiple place. Our door stoppers are missing. Our home is covered in a thick layer of dust everywhere! Even where they didn't do any work. We continue to live in a hotel room with our family while we pay for our home we can't live in. They collected 100% of our money for the job and have abandoned the job. Our floors need to be redone. They took 100% of the money and left us with this mess. read more

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Flooring Direct did an outstanding job on our hardwood floor installation. Excellent people to work with! Their crew was amazing and got the job done in just 3 days! We are so happy with the result! read more

Love my new floors 10/10 would recommend Flooring Direct. Very easy to work with great on communication. Will be returning to them to complete the rest of my home !!!! Told friend and family to go with FLOORING DIRECT read more

They installed floating floor in our new home and never told us we couldn't install under cabinets. They also admitted to installing to close to the walls and the baseboard too close to the ground. They never acclimated the flooring prior to install and because of all of this, our entire bottom floor buckled!!! They refuse to take responsibility and we will be taking them to court to recover our costs. read more

Flooring Direct - Flooring Near Me - Dallas, Texas

I am so so happy with our floors. I was getting very overwhelmed with the amount of research and choices in flooring. Tiffany Justice was my sales rep and she was incredibly knowledgeable and helped me pick a floor to match my specific needs. She looked at our current decor and coloration and suggested the perfect color and wearability. In addition scheduling an install was easy and quick and two installers (Javier and Fernando if memory serves me right) were so professional, polite, efficient and really took my wfh situation in consideration when making any noise. read more

Great service. They came out quickly for a consultation and worked with us to get the perfect day for install. The guys that came out to the house were so professional and extremely knowledgeable in what they were doing! Would definitely recommend!!! Oh and the carpet looks beautiful and is so comfy! read more

need to change floor for my rental house. recommend by my realtor but had a terrible experience with employee stephanie. she had such a bad, rude, unprofessional attitude. talked to her manager and didn't get any help. . if i am not paid my deposit i definitely will go to another company. i am stuck with them. definitely will not recommend flooring direct and away from stephanie!!!!! update: according their contract, final due upon the date morning. charged me (4 days ago) without send me receipt!!!!! just found now!!!!! WHAT KIND OF COMPANY!!!! read more

Steve arrived on the dot for the estimate. Did a quick measurement and quoted a very fair price! Jose and crew were courteous and professional, and did a fantastic job! They even placed my pool table base back exactly where it's supposed to be! I'm very happy with carpet quality and install! read more

I needed carpet removed in one room in a new home and wanted vinyl plank that matched the builder's material put in the rest of the house. Flooring Direct matched it perfectly, did it quickly and it looks beautiful! They have done a great job for us multiple times in multiple homes. Thank you again! read more

In response to the company, I did get in touch with our sales agent multiple times on the day after completion and was essentially told there was nothing else to be done. I had sent photos of the work and questions about my caulking concerns and was told everything was done according to plan. He said he got in touch with the ops manager who also agreed there was nothing left to be done. My comment about the payment policy was so future potential customers know what to expect if they have issues. I did not imply that I hadn't agreed to the policy. I have attached my full sales agreement so that it can be seen there is no mention of the risers being unpainted or caulking not being done at the bottom of baseboards, etc. The only comment is that they are not responsible for minor marks and scratches near walls and they don't paint doors. I think it strange that they have a whole section warning clients to expect dust, but provide no clarifications of their caulking or painting policies, especially when they claim caulking the bottom of the baseboards would void the warranty. I think anything affecting warranty would be relevant to include. I think my photos speak for themselves and if potential customers feel that level of work fits in with what they are expecting, than they will not be deterred. If they are like me, and expect a mostly finished project and weren't counseled otherwise, than they will be disappointed and frustrated too. read more

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I have mixed feelings towards this company's management team, but first, I want to give HUGE accolades to their installation team. Every time they were at our house, they were clean, professional, and did an exceptional job. We had contractors to our house giving bids on painting the walls and complimented how well the floors looked, especially around our curved brick fireplace. However, in our case, the installers could only do good with what information was given to them. We bought brand new floors and new baseboards, but the sale rep from FD only put the floors in the installation notes, so the installers came and did not put in the new baseboards. The problem arose when we found they cut the floors to the width of the old baseboards, which were thicker than the ones we bought. Once the new baseboard came in, there were huge gaps between the floor and the wall. The management team was very slow to respond when we brought this up and it took several follow-up calls to the installation manager and the owner to make any progress. Only after I started posting my issues to the internet did they jump on it immediately. It took over a month from start to finish to get our floors done, but as I mentioned above, the installers that came with a thicker baseboard to cover the gaps were quick and professional. read more

The team (Walter & Elwardo) arrived early & got straight to work. I was initially told this job would take 2 days. They worked steady all day. They finished the work in one day! They worked very well together. They were very professional, knowledgeable and extremely hard working. The floors are beautiful. I am extremely pleased with the work performed. I highly recommend Flooring Direct and in particular Walter & Edwardo. read more

We had a very large job that required tile tear out and carpet removal. We received quotes from 2 other companies and went with Flooring Direct 1st due to the fact that they carried a wood-look tile that we loved and 2nd because they beat both other bids. Omar and his team did our tile...HUGE project and Roberto did our carpet both crews were amazing and did a fantastic job! If you are looking for flooring, I highly recommend Flooring Direct...oh, and the office staff were attentive and highly responsive. I almost never write reviews, but I felt compelled to share my great experience with this company! read more

Flooring Direct - Flooring Near Me - Dallas, Texas

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We were really excited to get our new carpet delivered installed and spent a weekend moving our items downstairs. When Monday came the truck came and out came a man and what I assume was his son. Red flag #1. He then took me to the back of the truck to show he had the wrong carpet and our carpet was never actually ordered. Working from home, I relied on my office to do my work at my desk upstairs. But now I had the choice to move everything back up just to move it back down (and back again) or work from the kitchen table. After back and forth with Joe, the manager at the time, I was flustered and settled with a measly $250 for wasting our time and living/working in an unideal way for more than a week. The second crew was way more professional and appreciate the work they did, but ultimately still got charged full price. Now, Joe "is no longer with Flooring Direct" so now I get to enjoy another game with this company. Save your time and money and go elsewhere. Never have I had to deal with a company this disorganized/unprofessional. read more

This review reflects our mixed reaction to our dealings with Flooring Direct over the past year. During that period, they replaced flooring in 2 bedrooms with waterproof vinyl planks and in our foyer, hallway, kitchen and den with waterproof porcelain tile. The work took place over 5 separate installations. The actual work performed was either good (3 stars) to excellent (5 stars), depending on the installer. Carlos was the lead installer on 2 of the projects, both of which were excellent. The less than satisfactory interactions were with the sales people (1 star), who either submitted incomplete and/or incorrect sales order information, failed to follow up, or lied to me directly about the availability of product, installers, and/or timing of installation. Finally, our dealings with the installation manager were sometimes excellent and other times completely unsatisfactory (2 stars). While she was always pleasant on the phone, the initial jobs were handled as planned. On the last 2 installations, she failed to meet her commitments regarding installation. For example, she agreed to send Carlos to complete the porcelain tile job (at our request based on his excellent work). Instead, without letting me know, a completely different installation team showed up. Also, she failed to meet multiple installation dates she gave me, and again she didn't bother with any phone calls to tell me. When I called about it, she apologized repeatedly. But after repeated failures, an apology doesn't carry much weight. The company's prices seemed reasonable and the work product was not usually an issue. That said, I found dealing with their sales people, as well as the installation manager, to be disappointing and stressful. Since I called multiple times, I also found the incessantly repeating Hold message rather annoying after 10-20 minutes on Hold. read more

This past week we had new lvp and carpet installed by Octavio and his crew. Want to thank and express gratitude to the Dallas based team: Teresa Langley and Karen Love. Also can't forget Max Rostam. The Chartwell Drive team treated us with respect and we felt like our house is brand new. We recommend Teresa Langley highly because she brought the entire store to us to make educated decisions on the carpet and LVP for our home. She is super helpful. Follows up with her clients regularly. We are super happy we went with Flooring Direct. Give Teresa a call for an estimate. Her cell is: (682) 847-0302. read more

Terrible experience for me. It was of those times when a seller will sell anything just to sell. This guy was name Chris. He said two guys would come to install my kitchen floor but instead one guy came. I was promised that these "two guys" can help move the fridge and stove for us but the one install guy complain saying they don't usually do it. He had trouble moving the fridge alone, afraid I'm thinking he will might break it. I called and said if another person was coming to him and they said no. Then here's come the stove issue. Its a gas stove and I told the seller about having a gas stove and he said the "guys" would have no problem removing it and putting it back. My install guy said he cant do it so he calls his boss to see if he can have permission to uninstall/reinstall the stove. Waiting 30 to 40 min for a response. Finally they said yes. Then there was a problem trying to removing it overall, so it couldn't been done. I could have remove the stove (hire a professional) and the fridge myself If I knew it was cause problems. All these issues before the tiling even began! The seller and the installer communication between them is really bad. If there was issues already before beginning then I wasn't confident about them installing my floor. My free time is very limited and I payed over $1000, good money to hire someone to do the job I was told would happen. I talk to the general manager Dustin and he pretty much defend the seller about not having experience with gas stoves. If that case then, don't be talking like he knows what he's saying! Recommend a professional guy to unstall/reinstall the stove to your customers! Like I said, time is precious. Everyone time was wasted because I want someone else to do my floor now. Also, the install guy didn't reconnect my stove right before he left. So I had to call have him connected right. It's a headache. Moving on to better things. read more

it has taken me a month to post this review because I had to find the words about my experience! first of all the owner Max is a very nice and eloquent guy! sadly I don't think he has a lot of power over his employees because it is a circus of people including sales office management, but most of all installation team who take a great deal of advantage of him! I have owned three companies in my life and would never allow my team to treat a customer the way that I was treated by this installation team and sales person Scott! Scott told me "don't worry you'll be very surprised at how easy this installation will be!" I expected nothing less. but once the check was sent, he disappeared on me with no follow up.... and being very flippant and dismissive with any questions I had for him. KAREN is the install manager who did a terrible job in regards to caring about the details of my install! I had to purchase this home because I was dealing with a black mold situation at my other home and I was very sick because of it! KAREN basically told me I needed everything picked up and put away when an actuality nobody stopped to ask rather they assumed that I didn't live there! nobody bothered to follow up about the details and they ended up sending a crew of men they said it does not usually deal with customers face-to-face but more so installs on an empty property! before I move on I will say that the install was beautiful they did a great job except that they made a mistake in one room about which they refused to fix! now, moving on... The morning of the install I was expecting a professional crew that was courteous, friendly and very respectful. That could not have been farther from what I encountered and I'll bet $1 million they are still working for this company! they showed up not even introducing themselves but basically viewing my home as a construction site bossing me around, barreling into my home without a shredded respect the head contractor was so bossy and despicable that immediately we began to argue and fight! they would all whisper and stare on their brakes the energy from all of them was so despicable and inconsiderate that I will never forget it! basically in a span of two days the house was annihilated floors were all broken up and torn up without even the slightest bit of care that the fact that I live there and no organization with it! meanwhile 3 to 4 times throughout each day I fought and yelled with the head contractor who was argumentative, defiant insulting and said dirty things about me in Spanish! he insulted me as a woman saying the most disgusting things I've ever heard. Little did he know I speak Spanish! when the job ended the floors looked great but they ended up stealing my Edison bulb out of my sconce on the wall is it to say a giant screw you! but even worse, they vandalized my Range Rover with the clear mat sealer that you put over wood floors with their fingers and ran it all the way down the passenger side of my Range Rover sport about which I did not notice until about a week later! the companies assumed zero responsibility for that and charged me full price for the heinous experience that I had! the sad part of the story is I had just picked up my Range Rover a few days before from the body shop and it was vandalized that day by these chauvinistic monsters! The sad part about this story is, I felt very afraid for weeks after wondering if they were going to come back around and retaliate or hurt me! I was paranoid for weeks worried about this! but even worse is that was my birthday week and they ruined it by ruining my car and mistreating my things ! not much makes me cry but this situation did and I will never forget it. Max apologize but I had to go looking for him and in return I received a plant and an apology! I hope these men get what's coming to them in regards to karma because I will never forget being treated how I was and I think that they are despicable people even though their craftsmanship was very good! I hope scott reads this review because I can't stand him! he just put his head in the sand and hid from me from the moment the problem started and is as bad as apologetic as a titmouse! I wish I was never referred to this company and I don't recommend it and I have spent four solid years remodeling a home and having the best experiences with everybody this was the worst I've ever encountered! maybe next year I'll have a better birthday! read more

Javier and his associate showed up on time and ready to work. They both were very courteous, wearing masks and even moved small furniture for us prior to the installation. Both worked in a quick and efficient manner in our home office. The hardwood floors installed looks great and matches perfectly with the rest of the 1st floor, you can't tell that the office was actually an addition floor installation. Thank you Flooring Direct for the awesome service & installation! read more

100% professional, friendly, & efficient. Top quality product, yet budget-friendly. From the sales associate to the installers we were completely pleased! read more

Decided to give them another chance after my extremely poor initial experience with them a couple of years back but after my convo yesterday with the person on the phone and their lack of knowledge regarding the financing process, I felt less than confident in moving forward. My goal was to find out if and how much I qualified for but discovered there was no process which I could find out without having a sales guy come to my home and do an estimate (see sales pitch) . Due to my busy schedule, this wasn't a very convenient path when I just wanted to confirm beforehand what my financial options were and avoid wasting my time. Considering all of the positive reviews, I would have felt my initial contact would have given me the answers I wanted and the confidence I needed to make an informed decision but given that no matter how great the reviews online, be it Home Advisor, Angie's and now The GCL, I'm always that guy whose experience is sub par or worse. I'm going to keep looking. Their claim to "maniacal" commitment to a client's happiness fell short with me..again. read more

We recently completed two major bathroom renovations in our master bathrooms due to the lack of quality craftsmanship when our home was first built 5 1/2 years ago. To ensure the work was done correctly we hired our own plumber, shower enclosure vendor and selected Flooring Direct for all of our tile needs. From the initial engagement with Hiro as we selected out tile up until the last contractor left our home after they completed the installation, our experience with Flooring Direct has been nothing less of stellar. Although my husband and I fully know what we want, we don't exactly know what kind of products to select to completely get "there." Hiro was patient with us, asked us a myriad of questions and offered considerations until we were able to isolate the selections down to a realistic number. Hiro continued to probe us with questions until we stood over our final selections and unanimously agreed "That's It! That is exactly what we are looking for!" We simply could not have selected the pieces without his guidance. A team of installers came to our home to work on the installations in tandem. The team was punctual, precise, kind, respectful and understanding of my need to juggle my full time job from home. They finished on time and with an end result that simply left us in awe. Not only by the result of their work, but by the fact that they left the bathrooms cleaner than they found them. And after a 6 week project, there was a LOT to clean. When the shower enclosure representative came to our home to measure, he said (and I quote); "WOW! You can not get any more precise to the levels I am seeing on this installation. I have been in this industry a long time and I have never seen work done with such precision." With that, we would recommend Flooring Direct time any time again for any flooring needs you have. We will continue to use them and will continue to send our family and friends their way. Keep up the good work Flooring Direct. It is hard to find a flooring resource with the quality of product and expertise your team has! read more

Flooring Direct us the most awesome company. From the initial consultation to the crew who does the flooring. Everyone was wonderful. I had my floors stained and sanded. They are beautiful I am so happy. The floor crew even helped empty the boxes out of my storage container into my house something. They did not have to do. On top of that they help you get a no interest loan for the cost. I cannot praise them enough. read more

I have amended my initial negative review. Dan (the owner) called me directly and responded very favorably to my complaint and I am enthused and will report back when job complete. read more

Flooring Direct - Flooring Near Me - Dallas, Texas

I was impressed with the professionalism that this company has. Was on time, great prices and very very helpful. I would highly recommend Flooring Direct! read more

Our floors were installed a few years back, but I can't say enough good things about our floors, the installation, and the sales staff. They brought many samples to our home to see what looked the best in our lighting, style, and room arrangement. The selection was very relaxed and comfortable with no pressure. They came on time, moved all the furniture, installed the flooring,, replaced all the furniture with care in every respect. Still today, our floors are beautiful, easy to care for and we wouldn't think of any other company in the future. Thank you Flooring Direct. read more

We just had carpet replaced on our stairs. Our sales person was Jake. He was incredible! We got 3 bids and went with FD- which was the best price. Communication was great and our carpet was installed within a week. The installers were so nice and hard working. They were very professional and listened to what we wanted. They had to match up a pattern and did a great job. We definitely recommend Jake and FD. We will defiantly use them again for future projects. read more

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