On behalf of my parents,…read more First, receptionist informed them of the wrong days for carpet installation. Second, workers did not have the carpet for the first room that was specified to be done first during measurement/sales. Workers had to drive back to Cedarburg from Hartford and back. On the next room, a pink thread was found by my mom running through the carpet. She was informed it could be a stain and they would have to try cleaning it first before determining if it was defective. Third, the next day, my mom needed to ask them to fix the carpet under the radiator in the first room before starting on a bedroom upstairs. While she was getting a different room ready since the room with pink thread wasn't going to be fixed that day, she realized she didn't hear anything and went to look. No one or any tools upstairs or in the room that was being fixed but the radiators were off. Looking outside, no vehicle and no tools in garage. THEY LEFT WITHOUT SAYING A WORD! Forth, upon repeatedly calling them to get answers, a response was given "not everything was removed from the closets". The workers even took pictures. Nice, they take pictures of a room that is not ready since you need to put things someplace while a room is done before you can shuffle things back and don't start on the room next to it that was ready to go since the day before! Plus again, they NEVER sought out my mom, whom was down the hall, about which room to do or this needs to be moved, etc before PICKING UP EVERYTHING AND LEAVING!! Fifth, no apology or attempts to rectify the problem. At a standstill...

We replaced the entire first floor, staircase and upstairs hall with beautiful hardwood. Conrad…read morecame to the house with dozens of samples to help us choose. He was upfront about the durability and pros and cons of each of the samples. The estimator was spot on which was amazing as the stairs required quite a bit of custom work. The floors are beautiful and the price was very competitive. Very satisfied and glad to have made the sale with a family owned local store.

They stuck us with a full roll of rubber padding. The contract did say no returns on special order…read morepadding but they did the measuring. There was plenty of extra padding and carpet left over besides the full roll of padding still wrapped in plastic. Taylor Made management said we could sell it on Marketplace! As if we want to deal with that! They're the carpet store, they should be able to resell it much easier than us. How could an experienced carpet estimator be so far off? The installers did a great job though.

I highly recommend Taylor Floors. The show room has a huge selection to choose from. I just had…read morethem install a vinyl plank floor. The installers Steve and Brad did a fantastic job. From Tom to Tonya in the showroom were so helpful and the service was great. I have been going to Taylor for years and no complaints. I highly recommend Taylor floors, no pressure sales and they go the extra mile. Thank you

I recently had the pleasure of working with Sandmaster Hardwood Floors, and I couldn't be happier…read morewith the results! From the very first consultation to the final walkthrough, their professionalism and attention to detail were absolutely outstanding. The team took the time to explain every step of the process, helped me choose the perfect finish for my home, and worked with precision and care throughout. They showed up on time each day, kept the workspace spotless, and treated my home as if it were their own. The end result? Flawless, beautifully restored hardwood floors that completely transformed the space. What truly impressed me was their dedication to quality -- no shortcuts, no rushed work, just pure craftsmanship. It's rare to find a company that combines skill, integrity, and customer service at this level. If you're considering refinishing your hardwood floors, don't hesitate to call Sandmaster Hardwood Floors. Their work speaks for itself -- elegant, durable, and done right the first time. I can't recommend them highly enough!

We highly recommend and trust Sandmasters!! They refinished our wood floors. Their teams are…read morespecialized and professional. After our initial visit with Matthew to get our first quote, we knew no one else was going to do the job. No need for another quote. They have specialized teams for each phase of the work. They call with a heads up, that they are on the way. They are on time. They do BEAUTIFUL work. They don't leave a mess during or after the work.

I had a wonderful experience with Carpets Galore. From the initial quote to the final install, very…read moreprofessional and great job! So happy and would highly recommended. Thanks Steve and crew! Kelly V.

After ordering carpet for our boys' room and what will be our new baby girl's room, we came home to…read morefind the wrong carpet installed. My 8+ month pregnant wife went in to the store to find out that they installed cheaper carpet because the name 'mineral' was in the title. From that point she was told she agreed to the product number, as though they didn't screw up. She new the name and the cost she was told. This put us in an incredible bind and thus meant that quote we understood was not correct. In addition they didn't get the carpet done installed in the window of time we were told as well. Looking back at the quote and billing the name and number were on the form but the cost per square foot was not. My wife was adamant that she would have noticed the lesser cost. Go with Kohl's Flooring instead.

Re: Complaint - North Shore Concrete, LLC I hired North…read moreShore Concrete, LLC based on positive reviews and initial professionalism. While the subcontracted crew performed well, the finished project had significant defects, including concrete splatter, uneven stamping, improper drainage causing water to pool toward the house, and incorrect step dimensions. These issues were acknowledged but later denied by owner Ryan Thomas, who refused responsibility and closed the contract. The subcontractor initially offered assistance but stopped communicating after months. I advise caution regarding workmanship, accountability, and warranty support

Instead of apologizing for not returning calls, emails, texts and for not filling out contract…read morecancellation form, Northshore didn't take any responsibility. Not the customers fault when business is unresponsive and refuses to cancel the contract. This was all Northshore's responsibility to cancel contract and fill out insurance forms that they received multiple times. We had already canceled on our end, but the bank and insurance company needed Northshore to sign off. We did our part to cancel. Ignoring the paperwork and trying to blame client doesn't fulfill Northshore's responsibility to complete cancelation. Bad way to do business. Things were going well until the city refused to approve the garage rebuild. I asked if Northshore was still interested in just repairing our garage. They said yes. But then, nothing. It was always an excuse why they could not schedule an estimate for repair. If they didn't want the job, they should have said no. Instead, I had to call, text and email frequently to get any response. I needed them to cancel our original contract so the mortgage company would give the money back to our insurance company and not 1099 Northshore. No response for months. I finally sent our cancellation notice to the mortgage company and let them know what they needed to do. Not sure if they did their part but probably won't hear from them again. Disappointed in how things turned out.

They did a really wonderful job installing the carpet. They had a lot of options to choose from,…read moreand the workers did an impeccable job installing the carpet. The full experience was a little stressful and took longer than anticipated, but I am very happy with the result which outshined any issues.

Buyer BEWARE. What was sold to us was luxury vinyl plank floor for the kitchen area. Supposedly a…read morelifetime warranty. Was not installed properly. Floor not leveled correctly, planks separated all over. Sent crew three times to fix it. I could have hot glued it myself and done better. Company does NOT stand behind poor installion practices.

After experiencing water damage on the lower level of my home, Fries Carpet Sales quickly assessed…read morethe situation and helped me move forward. They scheduled me right away and welcomed me into the store, where I was able to explore options and choose exactly what I wanted. They installed new carpet, luxury vinyl plank flooring, and carpet squares, and I couldn't be happier with the results. The team worked efficiently and respectfully, maintaining a quiet, clean work environment throughout the removal and installation process. Everything was left spotless when they finished. Kris and Markey paid close attention to every detail and ensured the final result was beautiful. From start to finish, the entire process was smooth and professional. I felt the price they gave me was very fair. I am extremely happy with my new flooring and highly recommend Fried Carpet Sales.

We are very satisfied with our flooring & installation from Fries. Jackie got us started in the…read moreshowroom by showing us samples and explaining differences. Tim measured & set up the installation. The crew arrived ready to get to work and did a great job--removal of old, install of new, clean up--all very professiona!

We've used Stu's Flooring twice in the past five years, and they've been great both times. We first…read morereplaced some flooring with carpeting, and the second time, we got luxury vinyl plank flooring in every other room of our condo. Stu's did an excellent job both times. They worked with us to find the right flooring for our needs (and we took some time to find the right options.) And they worked with our condo rules, which was important. We had complete trust they'd do things right--and they did. After our first experience, we didn't hesitate to go to Stu's a second time, and if we need flooring in the future, we'll be back.

Think twice before you purchase from Costco's kiosks!!!! This is flooring purchased through Costco…read moreand installed by Stu's Flooring in Greenfield. The flooring was installed in August of 2020 as the owners prepared the home for sale. I purchased on July 1, 2021. Neither will stand behind the product or installation. Stu's said the 30 year warranty lifetime installation doesn't transfer. Costco refuses to speak with me because I'm not on the original order. Funny I have warranties on the furnace, windows and composite deck but neither of these businesses will stand behind this shotty work. Beware!!!