Carpets Galore was absolutely fantastic to deal with on my recent carpeting purchase for our family room. I shopped there after a recommendation from a friend and I have to say I will second it. After I selected carpeting that I thought was perfect for our family room, it was installed and I just hated it. I immediately called Steve, the owner, and he came right out with the manufacturer to inspect it. After making sure everything was just fine with the installation and the carpet itself, we concluded that I had selected carpeting that was far too dense for the high traffic area that we put it in.
Steve was fantastic and told me that if I was not happy with it, he would offer a customer satisfaction guarantee and replace the carpet with something that was more suited to this room. They worked with me to select something different and I am thrilled with the carpet now. They stand behind their carpet and installation. In this day, sometimes that is hard to find in a company. He and Larry, the associate, have followed up to make sure I am completely satisfied with the carpeting and, I really am. They definitely earned my business for years to come! They know how to treat customers and really care about the investment you are making in your home. Five star service! read more