On behalf of my parents,…read more First, receptionist informed them of the wrong days for carpet installation. Second, workers did not have the carpet for the first room that was specified to be done first during measurement/sales. Workers had to drive back to Cedarburg from Hartford and back. On the next room, a pink thread was found by my mom running through the carpet. She was informed it could be a stain and they would have to try cleaning it first before determining if it was defective. Third, the next day, my mom needed to ask them to fix the carpet under the radiator in the first room before starting on a bedroom upstairs. While she was getting a different room ready since the room with pink thread wasn't going to be fixed that day, she realized she didn't hear anything and went to look. No one or any tools upstairs or in the room that was being fixed but the radiators were off. Looking outside, no vehicle and no tools in garage. THEY LEFT WITHOUT SAYING A WORD! Forth, upon repeatedly calling them to get answers, a response was given "not everything was removed from the closets". The workers even took pictures. Nice, they take pictures of a room that is not ready since you need to put things someplace while a room is done before you can shuffle things back and don't start on the room next to it that was ready to go since the day before! Plus again, they NEVER sought out my mom, whom was down the hall, about which room to do or this needs to be moved, etc before PICKING UP EVERYTHING AND LEAVING!! Fifth, no apology or attempts to rectify the problem. At a standstill...

We replaced the entire first floor, staircase and upstairs hall with beautiful hardwood. Conrad…read morecame to the house with dozens of samples to help us choose. He was upfront about the durability and pros and cons of each of the samples. The estimator was spot on which was amazing as the stairs required quite a bit of custom work. The floors are beautiful and the price was very competitive. Very satisfied and glad to have made the sale with a family owned local store.

Excellent work, beautiful wood floor installed and the best service ever!…read moreGracious help with everything and the finest attention to detail. They are the best.

Evolving Wood Floors is as good as it gets. They are truly artists at their craft and pay attention…read moreto the smallest details to make it right. We had them re-finish 3 rooms, the main staircase and add oak to the previously carpeted hallway. The transitions from each room were a bit tricky and thoughtfully executed. The stain color was exactly what we were looking for---which was tough to do on red oak. There was one bubble that we noticed after everything was done (it happens when stain seeps into a crack in the wood and then pops out after the clear coat). Steve came over and sanded the boards the next day, re-stained and clear coated them. We are so pleased and will definitely use them again to finish our kitchen after we remodel that.

I had a wonderful experience with Carpets Galore. From the initial quote to the final install, very…read moreprofessional and great job! So happy and would highly recommended. Thanks Steve and crew! Kelly V.

After ordering carpet for our boys' room and what will be our new baby girl's room, we came home to…read morefind the wrong carpet installed. My 8+ month pregnant wife went in to the store to find out that they installed cheaper carpet because the name 'mineral' was in the title. From that point she was told she agreed to the product number, as though they didn't screw up. She new the name and the cost she was told. This put us in an incredible bind and thus meant that quote we understood was not correct. In addition they didn't get the carpet done installed in the window of time we were told as well. Looking back at the quote and billing the name and number were on the form but the cost per square foot was not. My wife was adamant that she would have noticed the lesser cost. Go with Kohl's Flooring instead.

We rarely had people over to our house because frankly, the floors in the kitchen and living room…read morewere in poor shape. Recently, we hired Nate for a much-needed and long overdue update. We were blown away by his skill, precision, and care. Our floors went from ugly to beautiful. Nate's professionalism and fair prices made this experience worry-free. Highly recommend for your flooring needs. We can't wait to have folks over soon to show off our gorgeous floors! Thanks, Nate!

Nate was right on time and did an outstanding job of installing vinyl planks in an office space…read moreconversion in our basement. Price was reasonable, work was excellent, and Nate answered any questions I had. Thanks, Nate. I am keeping your number in my phone for the future!

I recently had the pleasure of working with Sandmaster Hardwood Floors, and I couldn't be happier…read morewith the results! From the very first consultation to the final walkthrough, their professionalism and attention to detail were absolutely outstanding. The team took the time to explain every step of the process, helped me choose the perfect finish for my home, and worked with precision and care throughout. They showed up on time each day, kept the workspace spotless, and treated my home as if it were their own. The end result? Flawless, beautifully restored hardwood floors that completely transformed the space. What truly impressed me was their dedication to quality -- no shortcuts, no rushed work, just pure craftsmanship. It's rare to find a company that combines skill, integrity, and customer service at this level. If you're considering refinishing your hardwood floors, don't hesitate to call Sandmaster Hardwood Floors. Their work speaks for itself -- elegant, durable, and done right the first time. I can't recommend them highly enough!

We highly recommend and trust Sandmasters!! They refinished our wood floors. Their teams are…read morespecialized and professional. After our initial visit with Matthew to get our first quote, we knew no one else was going to do the job. No need for another quote. They have specialized teams for each phase of the work. They call with a heads up, that they are on the way. They are on time. They do BEAUTIFUL work. They don't leave a mess during or after the work.

Worst customer service I've ever dealt with. Takes zero responsibility when mistakes are made and…read moreblames the customer rather than take ownership of their mistakes. Definitely stay clear of this business.

Dan was very helpful in finding a quality carpet for a new condo at a reasonable price. The…read moreinstallation team took their time and did a great job.

On the tail end of a whole home interior remodel and had Carpetland Germantown do LVP across our…read more2nd floor. This was easily the worst experience I had considering all of the contractors involved over the last 18 months. It would be a 1 star review had they not at least came out almost a month later to somewhat improve initial rough work at the end of the process. Made it clear to the measurer and then the installer before work began that the area around the base of the stair railings needed to be right up to the edge as that would not be an area where we would be putting any trim. These are narrow hallway areas with expansion room on 3 other sides so no concerns of lack of expansion gap there. Also received the job order to sign off on and matching trim pieces were included which I requested not be ordered, but was told they were already ordered and could not be cancelled BEFORE I returned the signed order to proceed. Was told that I would be charged if any additional prep work was needed and turned out the subfloor was in great shape except for one area where it was a little high requiring the installer to splice in about a 10' x 2' piece of subfloor to level out. At the end of the install I was told this was 9 man hours of work and would be over $1,100 additional. I couldn't even imagine how that added up. Job could have been done in 2-3 days but 2 installers were here 4 days as they were only here 3.5-5 hours a day. Sent an email to Eric Langan who recently took over the company almost a week ago and no response. Really disappointed overall, but paid the full bill and learned a lesson I guess.

Installation of carpet went fine but installers old white van leaked oil on my driveway. Contacted…read moresalesman Ron who said his manager said to tell me I should just throw some kitty litter on it. Told Ron I don't have a kitty and they should be responsible for this damage. He said just throw some kitty litter on it and laughed. I ended the call. I purchased several jugs of driveway cleaner and spent several hours attempting to clean the oil spot that they made and have been unsuccessful. Carpetland, you are responsible to cleaning this spot on my driveway.