This was my first time going inside the Floor and Decor in Highlands Ranch and I will definitely be coming back. I was there to make a big order as I'm remodeling my master bath and Zac Wells was so helpful and knowledgeable he made the whole experience a breeze. I was feeling a bit overwhelmed but helped me figure out what I needed, he was very courteous and professional! I highly recommend this place! read more

Love Floor and Decor, specifically the county line road location in Highlands Ranch. We've bought tile there over the years for multiple projects and have always been pleased with the selection, pricing and customer service. Most recently this month, Tony helped us pick out trim pieces and grout to go with the tile we selected for our new kitchen backsplash. read more

I stopped in this morning needing a bit of help. I am trying to install laminate flooring into a hundred square feet, my home office. I've never done it before and was having trouble with different tools and cutting the flooring to size. This morning I brought a sample piece of the flooring in and talk to James, who showed me the right kind of cutter, demonstrated it and gave me a short tutorial with some tips and tricks for a successful installation. I bought the cutter and I'm so appreciative of him taking the time to help me. I will definitely be back to pick out some new tile as I'm updating a bathroom as well. read more

We came in to purchase quartz for our countertops and asked to see the actual slabs. The lady helping us said that we would need to go to the warehouse, but she didn't know where it was. We asked her to find out. She finally sent us across town to somewhere called Front Range Stone. When we got there, we were completely ignored by three staff members, despite the fact that we were the only customers there. We asked for help, and were still ignored. We finally just left. Floor & Decor needs more knowledgeable staff and vendors that are willing to provide customer service. read more

The service here is second to none. Michael and Julie at the Pro desk are remarkable. Matt is always on target. Love coming here for solutions and answers to my questions. Excellent selection and great value for your dollar. Again, these people make the store special. read more

Love the community of employees. Love having a set schedule and the benefits start right away.

It is rare that I would write to commend an employee, but our service yesterday from Katlyn was exceptional! We have never purchased or looked at tile before and were lost within the store. Katlyn took us and explained the different tiles to us, showed us around the store, and then helped us pick out what we needed. She went the extra mile and helped us figure out how much we needed and the color grout to match. Got a cart and loaded up what we needed. Then Cooper assisted us with our checkout and was also a very high-quality employee who also deserves praise. The Floor & Decor is a must if you need tile!! read more

After contacting Floor and Decor about issues we were having with our new flooring cracking, we were told to first pay $450 for an inspection, then we were told to pay $1200 for a repair, by the company they recommended we use to install. The warranty was ignored. I recently received the following response form F& D: "Thank you for your response. As a retailer of hard surface flooring, Floor and Decor recommends that all customers maintain the ambient interior conditions specified by the manufacturer for the life of the product through all seasons. The checks and small splits you are experiencing are locally caused by heat differences and possible moisture intrusion. Please review the attached documentation for additional information." They sent a review of weather conditions, i.e. humidity, in Denver, CO. The warranty is of no use, do not fall for this warranty discussion with F& D, it won't cover anything. Also, at NO TIME did the sales team, the contractor or the installer tell us the flooring would crack in Denver climate conditions. They now want us to install a humidifier for our home in addition to all the floor prep. Pretty sketchy. Buy from a company who will stand by the product! I have flipped 13 houses in Denver, will never use these guys again. read more

DO NOT GO HERE!! We have experienced the WORST service here. They got our order wrong once. We were promised by the manager it would be fixed the second time, and it was still wrong. My wife and I went back to the store the second time our flooring came in wrong, and the manager told his own service rep to speak to me as he refused to speak to me. We have no received a third order, are putting them in our house and they're still wrong. Not only have we paid for each mess up THIS STORE has done, we still don't have what we need and management is no help. Avoid at all costs!! read more

Floor decor and more has a great selection of items to upgrade you home for all styles. The customer service is slacking, it's hard to get solid answers about products. I purchased a special order they never called me to let me know the order is in. The highlands ranch location is better all around- customer service, follow through , knowledge regarding products and availability. , read more

Looking for floor tiles for our upcoming Reno project, overall the options at the store were great and even had a well priced vanity to match. They didn't have the one we liked in stock but we're quickly able to check out other store's stock and point us in the right direction for our next stop. The staff was helpful and willing to help us shop if needed but also let us explore ourselves. Will be coming back for the next project read more

Julie is a gem at this Floor Decor location. Our contractor provided a supply list for us to purchase for our bathroom shower remodel. My husband and I had no clue what some of the supplies were or the correct sizes. We were saved by Julie. She took a look at our contractor list, walked with us to each of the items to put on our cart, gave us good recommendations on product and a couple of bling recommendations for our niche. We could immediately tell she knew her stuff. We are so fortunate for her guidance. She relieved so much anxiety. Julie, we so much appreciated your friendly and knowledgeable guidance. You truly made our day. read more

Worst store ever. This place sold us an used/or incomplete box of tile cutter. The tile cutter was missing parts!! I brought it back couple hours later and they refused to refund me. They said I can go buy the missing parts. Excuse me? Parts would take 2 week to arrive. I don't have 2 weeks. After I had to throw a fit and arguing they finally decided to do the return. Everyone here is extremely rude and unfriendly, so is the manager. Go to any of the other Floor & Decor locations, you'll be better off. These people don't know what they are doing. read more

It's fine, if you know what you're looking for, and don't try to check out during the "morning huddle."

this place is buzzing with activities and yes, they are huge. from outside, looks very quite but once you get in, they are filled with so many choices and such. I loved to look at all those clearance items, store displays with lots of ideas and racks and racks of flooring items and also supplies for the professional remodelers and wanna bees. its gonna be my go to place to get that something special. its kinda like..go to friends house and they have tile that's the same kind as you have that you got from either HD or Costco.. for ladies, its like wearing the dress to special party and you see another person wearing the exact same kind. avoid that mistake and shop here! read more

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Muriel made the process of choosing laminate flooring so easy and was super helpful! And Edward was so helpful in getting the boxes to the car. read more

Rob was a big help to me in coordinating the return of 40 bags of mortar following a crisis that struck my family, leaving us unable to complete the project. His compassion and expediency are appreciated as are his demeanor and kind words toward his staff. read more

I came on yelp this morning to write a not so great review after my most recent visit to this store. In this day and age of companies getting a bad wrap for a misunderstanding I instead waited and contacted costumer service first. After a quick response asking for my contact information, they then had Matt from the store call me directly. To say I'm blown away by his kindness, professionalism, and willingness to help rectify would be an understatement. I was looking for more of just an understanding of policy as a resolution and he went above and beyond. While our visit this morning was disappointing, Matt definitely made it right and I have no doubt that he will insure that this type of situation will not occur again. Because of Matt and the fast acting corporate customer service team, we will not hesitate to bring our business back to this location and work with him again. read more

The bamboo floor I was looking into was unable to be traced to where it was made and is suspected to release harmful VOC's when installed. They have cheep products but that comes a cost to your health and the environment. Look into what you're about to cover the floor of your home with, many of the products cause cancer and breathing problems. read more

To update, they told me they would not help me in any way after I sent my review to the noted email address. So, my review stands. Go elsewhere. read more

I have to give a shout out to Deborah who truly helped my husband and I make the RIGHT DECISION for our backsplash tile in our kitchen! Her expertise helped my husband and I see things we hadn't prior to meeting her and then when we found what we wanted, she was insanely helpful with the tile boxes we selected! The only reason why I took a star off is because I didn't absolutely fall in love with the selection F&D has to offer! Deborah gets a 5/5! read more

Trash! This place is trash the people are trash. Go to a different store. 45 to pick up and order from 4 days ago Edit one: First day was trash! You better thank Anna in the design center for saving y'all. I'm upset with my wife because she didn't let me get the floors for the whole house which means I have to come back. Second visit waited over a fing hour to pick up and order. Speed of service trash. Third visit will be online purchase not dealing with drug abusing workers that are so amped I walked Al over the store for a question of how do I shop for floors what does this tag mean! Sorry you are missing out of this and it will go to you online store but I can't stand to spend another cent in there! I WORK WAY TO HARD FOR MY MONEY! read more

Shout out to Ms. Chrissy! I was not going to go back after three girls ignored me while I was in the Design Center. They were too busy talking about boys to ask if I needed help. But, I wanted to give the store one more chance, so I went back a different day. Ms. Chrissy was so friendly and so helpful! I thought I wanted one kind of flooring sample, but after listening to me, she understood what I really wanted and made sure I was totally happy before I got into the cashier's line. Because of Ms. Chrissy and Mr. Mark, I will continue to shop at Floor and Decor. read more

Service just isn't good, tried calling but it's impossible to get anyone on the phone. Seems like employees just pick up the phone and set it down and wait for people to hang up. I can hear things in the background but no one will speak into the phone. read more

I was so very impressed with my experience in working with the Designer Sage. She did a wonderful job in helping me pick out backsplash tile for both a kitchen project and 2 bathrooms. She was very patient and had lots of great ideas and I was very pleased with what we chose. Then, when the kitchen tile got installed, we ran into an unexpected challenge and had to find a creative way to solve it. I was able to get an appt the very next day and Sage came to the rescue with a great solution of how to incorporate a complimentary tile to the project to turn our problem into a totally awesome new design element. It looks fantastic and I couldn't be more pleased with the end result. Overall, awesome experience. Rita L read more

Purchased a floor tile from there. One of the boxes was broken and we were told that they would order a new one. Several weeks later someone from Floor and Decor called and said the box was ready to pick up. Drove the hour to get there and I was told that they didn't have a box for me. The box was actually at a store in Utah, not Denver. I was told by a supervisor that they would take care of getting that box to me. Of course, no one from that store ever followed with a phone call and I have yet to hear from them. The Utah store called again and asked me when I was going to pick up the tile which I said I would not be picking up since it was in Utah and I live in Colorado. I went ahead and ordered additional boxes (paid the extremely high shipping fee since they don't carry product in the stores that they display in the stores). Received notice that the shipment was ready for pick up and scheduled my pick up time. Arrived at the store and they told me their system was down and I should come back later. Again, it is an hour drive. This is the most dysfunctional business that I have ever done business with in my life. I regret purchasing anything from this place and should have gone to a locale small business or even Home Depot to purchase. Will never purchase from this place again. read more

I've historically had great experiences at Floor and Decor. They have great selection and great prices and are therefore busy. Patience is sometimes a must yet worth it. Today I arrived at 6:53pm. They close at 7pm. I had just about shut my car door when the floor and decor parking lot greeter barked with a bit of threatening tone and without eye contact- "we close in 2 minutes". I'm sure there are customers that walk into the store at 6:58 PM and expect a full design consultation for their 6000 square-foot remodel. This was the second day I arrived in their parking lot knowing they close at 7 PM. Yesterday I wasn't allowed past the front door threshold at 6:59 PM. I understood. Today - even though last minute, I intended to make quick business about scanning the perimeter of the store for inventory and prices on a few common items. I represent commercial and residential clients that require large quantities of flooring for tenant improvement, tenant finish, and new construction and wanted to explore an outlet beyond my wholesale favorite ProSource. Since I was greeted so very rudely in the parking lot AND informed over the loud speaker at 6:55pm, 6:58pm and finally 7pm, by the same parking lot charmer, that the store was closing/closed etc... it occurred to me I should pull out my novella and read it in the vinyl section while sitting on a stack of overstock. I behaved myself. I stayed the course. I was out the door well before the last customer at the cash register while pushing the limit exiting at 7:01pm. What was even more disturbing than my personal experience was the dozen or so red vests milling around solo while customers that had arrived in the store (inside the mandatory time frame acceptable to employees with microphone Power) painstakingly loaded their own carts w heavy flooring w ZERO help. Then had the price ledge of racing to the front of the store to PAY for said purchases while still meeting the triple informed deadline. Phew. I'm proud to say I made it out in the nick of time without incident. Covid wears on all of us. When you have a retail store seemingly brimming with staff, I would suggest there be a leadership meeting that takes on training around some version of an elevated customer service experience. In this case "marginal and on the verge of polite" would be an improvement. I'm hoping it was just a bad day as I prefer to find reasons to do business versus not. read more

ALWAYS HELPFUL with good prices. We've saved plenty to make the trip from Monument. It's a busy place so plan your shopping around their busy times if you need lots of help...we go early mid week. Plan ahead and set up an appointment with one of their great designers! Good parking and ok restrooms. read more

Wow, I get it. Most places are short staffed but I saw more red vest employees walk right past me as I tried to move all of their crap off of the boxes I was trying to get to. It was a disaster, impossible to shop, and customer service was at an all time ZERO with a plethora of employees. They had what I needed but I left empty handed. read more

Operation: Home Renovation 2017 After closing on our house, we opted to replace the carpet and tile on the upper level and streamline the place with a laminate wood floor. We looked at Home Depot and Lowe's and weren't impressed by anything we saw. We got to talking with a few realtors and home builders who all raved about Floor & Decor's pricing, quality(and longevity) of products and how installation is made easy. So after taking a load to the new house, we stopped in! There are SO many options for every kitchen, bathroom and everyday room needs! The selection is fantastic, yet overwhelming due to the sheer volume of options. We opted for a grey(ish) laminate wood that was spill proof, scratch proof and SIMPLE to install. Although the store is designed to put the more expensive options up front, we were able to find exactly what we wanted for about the same cost as other stores. We simply placed the order, date for pick up (delivery is also available for an additional cost) and were greeted by a nice team who put the palate of boxes into our truck.The process was easy, the staff was nice and helpful, and I look forward to returning for any future needs! Good on ya, Floor & Decor! read more

Store has what you need. Customer service is lacking and this being my first time working with tile it would have been nice for the young man helping us to finish showing what tools and supplies we needed. He just walked away and said he needed to help someone else. 5 start store 3 star customer service. read more

Buyer Beware: we went to floor and decor and purchase flooring and what the design center Anna recommended. We were there again to purchase additional flooring and we were advised we were upsold the wrong underlayment. The correct underlayment cost $60-each and they upsold us to $300each roll. Turns out the wrong underlayment can cause buckling. The highlands ranch store agreed to provide correct underlayment and impacted floor. They didn't want to cover installation so they asked us to go through their escalation team. This is a scam. The escalation team sends out inspector and looks for reasons like baseboards too tight, tight vents, and heat in one room as the reason of causing the issue in all the rooms. The issue is that we were sold the wrong underlayment. Our floor would be fine if it has the correct underlayment. The prior floor was fine. This is just an excuse for the store to use corporate and point fingers and no one takes responsibility. Do not trust any advice received from Anna at the design center as it may end up costing you thousands in replacement floor and cause you to have to uninstall and reinstall floors. Do not trust anyone at this store as they assure you they will Take care of it, and then leave you high and dry! read more

I love all the stuff here unfortunately if you have a question and call them they won't answer the phone, I called all day from 10 to 5 where I gave up and decided to drive over there. When I found what I was looking for the four people standing around said go ahead and go grab a cart it's in the main aisle, all the isles look like the main aisle. At check out there was one cashier and eight people in line behind me were five people just roaming around. Come on guys get it together. read more

Floor & Decor - Waiting to check out - Home Decor Near Me - Highlands Ranch, Colorado

They refuse to answer the phone. I have been ringing them for 9 minutes now just to see if someone, anyone will answer. Nothing. I ordered flooring yesterday and have yet to be told that my order is ready for pickup. It's not a huge order. read more

Matt, jack and other Matt back in the pro desk always take great care of me and my companies needs. Always customer service oriented and always cheerful read more

Went into floor and decor and County line and Julie and Evan helped us out to find the tiles that we were looking for him instead of us having to drive all the way to Arvada which is 60 miles round-trip so they help us a lot by taking the time to actually find the tile in the warehouse that we need it so great customer service Julie and Evan thank you read more

We are remodeling our entire downstairs. Staff was working super hard. Everyone was friendly and did their best to assist customers. I was helped by Fiona and she was great. Answered all my questions and walked me through the whole process. read more

I want to give a shout-out to Amber for all of her assistance in making a large and time-consuming purchase today. Amber was extremely kind, patient and very knowledgeable about the different products I was looking to purchase. Her opinions regarding the different grout colors and how they would best compliment the various tiles I had picked out were very helpful. It's difficult to find good let alone great service these days, but Amber offered just that. My many thanks to her! Sylvia K. read more

Employees here are absolutely useless every single time ive been here. Never have been asked if i need help, wont be back

Use any other floor and decor other than this one. Decent corporation, except for here. Managers are rude to the point I left shaking I was so angry. They don't follow corporate policies about returns. Save yourself a headache, this store is rude... go to the Arvada or Stapleton locations. read more