I visited this store the beginning of November 2018 and am just getting around to finally writing a review. I went into the store, selected my product, applied for the 0% financing credit card, then went to pay. I had the receipt confirming I was approved and it was well above the amount needed for my purchase. During the check out process they were unable to get the purchase to go through...except it did on the credit card side, just not in their computer system. I spent the next hour and a half trying to solve the problem. They ran the cc numbers multiple times on their register...so my biggest fear was I was going to be charged multiple times. After a ton of wasted time, they copied my drivers license and sent me home with the product while assuring me they would sort out the credit card issue on Monday (it was Sunday). They also, gave me $30-40ish worth of "free" product for my time (2 rolls of material to lay underneath the laminate). Monday I called and sure enough the purchase had only gone through one time, great! However, I disliked the color and wanted to return the product. I drove an hour back to the store on Tuesday to make the return. Again, issues. They could not find me in the system and were unable to refund my money. Seriously, all I wanted to do, was return everything and start from scratch. After spending another hour in the store trying to figure things out with the credit card, they ended up giving me the difference in cash because the new product was less expensive. However, the numbers didn't add up...sadly I did not have a receipt because they couldn't print me one due to the credit card issue, so I was crunching numbers in my head, they were off by close to $100. When I called back 10 minutes later explaining the mistake, I spent another 15 minutes on the phone where they admitted their calculation error. I needed to come back to the store. However, I was already on my way home. Fast forward to the following Saturday. I drove back to the store (another hour in the car to get there) to get my refund and return a box that I didn't use and the "free" material they had given me because it turns out I didn't actually need it in the first place, and to purchase a transition piece. Once I was back at the store, I again spent ANOTHER hour of my time with the credit card issue. They still were unsure what the issue was on their end. I had to call the credit card company in the store, the manager had to speak to the cc company, etc. We had to do this twice. It turned out I had been refunded the original purchase at some point in all this craziness. Now I needed to just pay for the material I took with me on Tuesday. Fine, I'm happy to pay for it. However when I asked if I could have a discount, because I seriously, I spent HOURS dealing with this issue: 4 plus hours in the car for the returns plus another 3+ hours each time I went into the store, I was not given one. Instead, I was comped roughly $45 because they "gave" me the transitional piece I needed to buy the third time I was there. So I was only comped for the wasted time the initial visit. Seriously, had I not gone back and not been an honest person I would have gotten my floor for FREE! Then, when I attempted to pay for the material again...with their same credit card, it again didn't work. AHHH, they ended up typing the numbers in on the kiosk, not the register, which the manager, Brian, told me "I'm not actually supposed to do this, but nothing else is working." Hmmm, and he wouldn't even give me a slight discount. I just saved you from being close to $1000 short with accounting. Super frustrating. I actually spent more time in the store than I did laying down the floor! The flooring is okay, I don't love it, but it'll do for now. I do not ever plan on purchasing anything from this company again due to the way this was handled. If you do decided to buy a product from Floor and Decor I would not recommend using their financing. read more

I was not familiar with Floor and Decor until few months back when friend for California recommended I check them out!!! I stopped by for a quick visit. I was a bit overwhelmed by the large selections but looked around. I quickly realized when the time came this was the place to select and purchase tile, and everything else related to do the job for new kitchen and bath projects. A one stop shop! I was excited! I returned on Sat. January 4, 2020 around 7 pm. "Date night!" LOL! I thought to myself this would be a great night to do some serious shopping! I may have been the only person in the store? I immediately encountered Brenda who I explained briefly what I was looking for. She was great, pleasant and helpful! No pressure let me browse and make selections, mix and match samples answering my questions and making helpful suggestions!! At some point I inquired about whether there might be a designer available for comment and opinion? Next thing I know we are joined by Cynthia and Ashley!! All three were amazing and fun!! Pulling samples, laying them out so I could look a colors, sizes, textures, and consider cost. It was like an enjoyable shopping party! Only thing missing was "cocktails" LOL!!!! I soon made my selections, satisfied with the cost, purchased them, thanked these 3 wonderful employees and headed home in just little over on hour totally pleased with the experience!! However the beautiful tiles I selected were not going to work with kitchen design and colors? Bummed! After few days loaded the tiles up and headed back to the store!! First person I run into was Brenda who remembered me, though not working stopped to chat for a few minutes! Then Alexis (hope I got the name right?) helped me with returns! Somewhere I had miss placed my notes and figures on other choices I had made on previously visit! "that age thing!"LOL! We started new search! Immediately encountered Cynthia and Ashley though in a meeting remembered me and said hi!! Few minutes later Ashley joined us and the three of us decided that selecting a few samples was the way to go! I have now settled on choices and will soon return to purchase! Who ever crosses my path looking for tile I will know where to send them!! To BRENDA, CYNTHIA, ASHLEY, and ALEXIS!!!! THANK YOU!! THANK YOU!!! YOU'RE THE BEST!!!! HAPPY NEW YEAR!!!! To Floor and Decor great employees!!!! Randy! read more

My husband and I are having a contractor re-tile our master bedroom shower. Our neighbor recommended the contractor, and she bought her tile and supplies at Floor & Decor. About a month ago, she went with me to Floor & Decor at Stapleton to look at the tile. I chose 2 patterns and returned home to show my husband. Just this evening, March 9, 2019, my neighbor drove us in her truck to Floor & Decor for us to purchase the tiles and other supplies that we need for the contractor to do our shower. A nice young man, Mike Wilson, met us at the door and asked if he could help us with anything. We told him we were there to buy tiles. He got a flat-bed cart and helped load the boxes of tiles and also helped our neighbor get the correct grout for the tile that we wanted. He helped us through the checkout and went to my neighbor's truck to load the things we bought into the bed of her truck. He went above and beyond to help us. It meant a lot to us because my husband had back surgery in January and is recuperating from the surgery. He cannot lift anything heavy nor can I. So Mike was so helpful to get them into our neighbor's truck. I am a retired teacher; and if I were grading Mike, he would get an A+ for sure. read more

Floor and Decor has been my go to tile shop for my last 2 renovations. This time Katie scooped me up immediately and steered me through the process of choosing tile. She reminded me that I needed separate tile for the floor of the shower. I would have forgotten. Katie helped me figure how much tile I needed for each area. She helped me choose my grout colors. When they were missing a trim piece I needed, Katie called the other store to get them to set it aside for me. Katie stuck with me all the way through check out and helped me get my delivery set up. Now, a week later Katie called me to see if I had any issues or needed any more materials. This is what customer service looks like. They are a big box store but I felt like I had personalized service the whole way through. Thanks, Katie. P.S. My only issue was there was very limited tile selection this time in delicious colors and patterns. I am betting other people want it too. read more

I had the most AMAZING experience today with Murphy at Denver Floor & Decor!! On a prior visit I had chosen some grout (something I've never done) and some Schluter trim, but was second guessing my decisions. So I went back to the store today and Murphy was in the grout isle, he immediately asked me if I needed help. He helped me find the correct grout, was so patient while showing me a variety of shades, and grabbed me a pamphlet with the various shades to take into different lighting etc. He then went to the completely opposite side of the store and loaded up my roughly 35lb tile and brought it over so I could make a more informed decision about my Schluter trim! I was so impressed at his willingness to really go above and beyond with such great patience!! Thank you again Murphy:) read more

I just wanted to take a few minutes to show my appreciation for Shawn Abraham, Manager of the Wood department. During my first visit, I was helped by a very courteous gentleman, and was very pleasantly surprised, especially after my experiences at The Home Depot. Then I called to ask some questions, and had the opportunity to speak with Shawn. I cannot express how much I appreciate how patient and helpful Shawn was! Next, I unexpectedly went back out to the Stapleton location and who is the first person that speaks to me? None other than Shawn. Again, so HELPFUL!!! Shawn is a credit to that organization, there is no doubt in my mind! I hope the powers that be at Floor & Decor appreciate the caliber of this man! Thanks so much for all of your help Shawn!! read more

A HUGE shout out to YADIRA & NIKKI on July 17, 2021! I'm from Houston TX. visiting CO. and decided to stop in to look at their tile selection as we are remodeling our home in TX. Found the tile that I love at our local store but was told they didn't have it in stock and didn't know when it would be available. So I continued the tile search, locally. Couldn't find anything that I really loved but was ready to settle. Now in CO. At Floor & Decor in CO. walking the tile isles Yadira asked if i needed any help....ended up purchasing 3200 SQ. FT. Which will be shipped to our local store. I can't express how much I am impressed with these 2 in taking the time.Thank you YADIRA & NIKKI!!! These 2 ladies get 5 STARS read more

Still working on the basement bathroom remodel. I came into the store again for some ideas on design. The shower walls and floor needs to be water proof, functional and have a little style. This time Janae and Ely helped me. Janae offered up some really good options and nice design ideas, When I showed her a quick sketch of what I was trying to achieve. Ely, was helping me with the items I had left because my suv was too full the day before. We shared a conversation about being from the Bay Area and my shower project. I'm singing these guys praise, because people will go out of their way to complain, but very seldom, won't take the time to just appreciate and thank someone for just doing a good job. read more

I'm not one to write reviews, but I've never had such a great customer service experience as the one I've had with Kyle Zimmerman at this location. I've gone back twice now just to talk to him and although your prices aren't always competitive, I'm willing to pay more to get his expertise. Not only does he have an INCREDIBLE wealth of knowledge, he genuinely takes the time and interest in the project to make sure you're confident going into it and get you everything you need. His patients and demeanor have been nothing short of incredible and I cannot recommend him higher. Whatever you're paying him, he deserves a raise. That employee is a game changer. read more

First of all, this Floor & Decker store is very conveniently located closer to I-70. Hence, gives you far better access than some other stores. This store also have wide range of selections. They also have really good interior designers who can help you select what you want. My wife and I had the joy of working with Tara who helped us select several different types of tiles for two bathrooms and a kitchen that we are completing in the basement. She was very patient and listened carefully for our needs and showed us selection that fits our budget. We highly recommend this store and pros like Tara. Will post some picture once we complete. Priya and Priyanvada read more

I quit going to floor and decor a few years ago because of the poor customer service at the two original locations. When the Stapleton Floor and Decor opened up, I gave this new location a chance, and boy am I glad that I did. The pro team Clara, Marrison, and Leanne are an absolute pleasure to work with. They always treat my customers with respect and my orders are always ready for me on time. I now always look forward to picking out products with my customers at Floor and Decor Stapleton location. Stapleton Floor and Decor is the only branch I will bring my customers to. Thank you so much pro team for your awesome customer service. read more

I dreaded having to return some items to Floor & Decor, mainly due to the fact I had never returned items and was unfamiliar with their process. It turned out to be easy, due to the assistance from the young ladies in the pick up department. They called for someone to assistance me and Chuck came to the rescue. Not only did he escort me to the cashier's station and ensure I got my items returned, but he also assisted me with items I needed to purchase. This really made my experience seamless and pleasant! Thanks Chuck for your great attitude and professional demeanor!!! read more

What an awesome experience !!! . I called requesting assistance on tile. The nice lady on the phone recommended I stop in and ask for Ryan at the Pro Desk. Ryan was very helpful. I asked about having just one tile piece cut customer and he took it from there. He helped me find the right tile piece I needed, went to his colleague Chuck, who definitely knows his work. Chuck custom cut a special Tile piece for me so I could place it at a Chick-Fil-A customer I service. Ryan & Chuck did a fabulous job assisting me. Thanks very very Much !! read more

Everyone at this store has been amazing to work with! I am pretty easily stressed it by big decisions, and everyone there made choosing flooring so easy. When it came time to purchase, I bought 37 boxes that had to be hand loaded during that freak snow storm last Monday. I was fully prepared to do it myself but Kayla, Edgar, and Tifany helped get it all in my trailer without any complaints. I will always recommend this store and all if the staff. Thanks for the great service from all of you at this location! Ya'll rock! read more

Over 6 years that we have been customer at F&D in three States. the best customer service goes out to Mr. Gaines.acknowledging Mr. Gaines for a solution to a negative situation with obtaining credit through Floor and Decor credit offer. could not believe it when Mr Gaines was concerned with my negative encounter with their credit card company, turned a difficult day into a win win for me and I received impeachable customer service from Mr Gaines at Floor and Decor. The best selection and great prices. Allen C read more

Wow! Mike and Brenda blew our minds with their knowledge, friendly dispositions, honesty and the time they took with us while planning our flooring for our Mountian home. We've been toying with the idea of using hardwood flooring atop our radiant floor pads and although we didn't want to hear it, Mike warmly let us know that probably wouldn't be the best decision and why and then led us to a much superior (and less expensive!) flooring choice. Highly suggest coming here for your flooring needs!!! read more

We went in to check out tile flooring for our kitchen. We came across Angel Nadykto. Boy is this young lady knowledgeable!!!! She answered all our questions always had a smile on her face!!! She gave us a quote, and printed it out for us. Told us if we needed anything just to let her know and she would. help. We were also impressed at the prices. We were shocked at how reasonable their prices were. If we need anything else we will be going back to her. Thank you Angel!!! read more