The workers there were young and entrepreneurial, and the environment was very relaxed with no…read morepressure. It is a small office that's not super-tidy, and I could see people having a first impression that it's not professional, because it's very laid back there, but I didn't mind that and don't think anyone else should. On a huge plus side, I was able to take the car I was interested in for a test drive around the area for an unlimited time with no supervision, which was good so that I could take my time for half an hour and truly observe how well the car worked and sounded without feeling influenced to buy it by someone sitting in the passenger seat. Also, the car had some very minor issues such as a foggy headlight that, when I pointed it out, they freely replaced without any problem the next day before I closed the deal. I've had to do maybe $3K of work on the $10K vehicle since I've bought it, so be aware that you'll likely have to put some more money into the car, and that even after getting it inspected, other issues will creep up that they don't necessarily repair or tell you about, so there is that game per se, where you need to do you research to limit your chances of getting a lemon. I'm not assuming the low reviews are fake or invalid, but everyone has their downsides. And with a young crew, it's definitely possible some were too unprofessional, which is unacceptable if you encounter that. That said, everyone there was friendly with me, and the experience was the total opposite of other dealerships where car salesmen really lean on you to close quickly. There was literally 0 pressure the whole time, not even passive-aggressive stuff like "Oh, these cars go fast, think about it." I got the impression that they do solid business and don't really need to force customers to buy anything just to make commissions, which was a welcome change of pace. Some tips: 1. Do you research of the car history on Carfax.com. I don't pay to get access to all car histories, I just research the ones with free histories, but it'll help you avoid a lemon. I stick to 1-owner vehicles with no reported crashes. If there's no free Carfax report, I won't buy the car. 2. Sometimes used cars DO go very fast, so while you shouldn't just take the first car, if you're picky, you do need to act to get what you want quickly, since it could be snapped up within the next couple of days if it's newly listed. 3. Find out the internet price of the used vehicle on Cars.com, the dealer's own website, and/or other sites listing the vehicle. Print the info for the cheapest price and bring in it with you so that the dealership will honor the lowest price they've offered. Don't show it to them until AFTER you've negotiated the final deal but before you sign anything. I saved a little over $500 because Southern Auto Imports listed the car on Cars.com with a cheaper price compared to their official website. Make sure you know the bottom line price with all the taxes and fees as well, as it'll be a little higher that the base price. 4. Do your own loans/financing to pay for the car, instead of doing it with the dealer. You'll get way more favorable loan terms from a credit union. I'm a member of my local credit union, so I was able to get a $2K loan from them to cover what I didn't have, then I paid for the used car with Southern Auto Imports in full. Then I paid the loan back in 3 weeks (though I had 2 years to pay it back gradually). Anyway, bottom line on Southern Auto Imports, I had no problems, the salesmen were friendly throughout, it was 0 pressure to purchase, and you may need to pay some extra after you buy to fix more things. I would definitely recommend them myself, and not just go off the lower reviews. Definitely worth a look as long as you do your own research on the car's history and price.

unprofessional and the owner had a mouth full of food while he was talking to us. pretentious and…read morerude. im unsure how this guy sells any cars.

I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can…read moremake a more informed decision. To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience. However, once the process moved into financing, my experience changed significantly. My wife and I were among the last customers at the dealership that evening while staff were beginning to close out. During the financing process, we were presented with documents to sign both physically and digitally, but there was very little time spent reviewing a clear breakdown of how the final price was structured or how additional products were affecting the total cost. We were given a total amount, but not walked through how items like GAP coverage and the service contract were being applied to the financing. The digital signing process also felt rushed, with limited opportunity to carefully review documents before signing. It wasn't until after leaving the dealership and reviewing the paperwork that we realized the total cost had increased well beyond what was originally discussed. I had negotiated to stay around $15,500 out the door, but the final amount ended up being over $18,000 once everything was included. I understand that I share responsibility for reviewing documents before signing, but I do feel that more time and transparency should have been provided, especially when optional products significantly impact the final cost. Additionally, after the sale, communication became very difficult. What could have been resolved with a simple explanation, such as how to handle warranty concerns directly through the provider, was not clearly communicated. This led to unnecessary frustration and additional time spent trying to figure out next steps on my own. After reviewing everything, I chose to cancel the GAP and service contract products and handle future repairs independently. That process was completed through the warranty provider. While I appreciated the flexibility and professionalism during the initial negotiation phase, the financing process and lack of follow-up communication left me with a negative overall impression. Because of this, I would not return for future business. My advice to others is to take your time during financing, request a full breakdown of all charges, and make sure you fully understand how optional products affect your total cost before signing anything. Overall, this has been a learning experience, and I hope sharing it helps others approach their purchase more informed and prepared.

This experience has been awful. The fact that I posted a review. He left the number in this site to…read morecall. It was a farce. Scheme set up by Todd. They have not returned my phone calls when they messed up my car. They are incompetent and nothing is alleged. I have video audio texts and they still don't want to make it right. So now I have made it my mission that everyone will know. From Tik Tok Snap chat IG. They are the most unprofessional dealership i have ever gone to. How do you admit you messed up the oil plug tread then decide you don't want to fix it even though you agreed to because it was your incompetence. I will leave a review every week until I get justice. I will stand outside. I will bring the news. I will have a content day at the dealership. To take advantage of a young college student is insane. Then you tried to blame it on another dealership. If anyone wants details I'll make an account nurse to post and show you If you are looking for a used car there's another dealership right across the street

We got a great deal on our nee vehicle, but do not recommend taking your vehicle here for repairs…read more We purchased a brand new 2026 vehicle in November. In January, our power lift gate stopped working. We reached out to them and brought it in for repairs. They called and asked if we had wrecked the vehicle. We told them that the vehicle had not been wrecked, and explained what happened. They proceeded to tell us that someone had wrecked our vehicle and tried to repair it. They claim that it isn't under warranty and had the vehicle for 2 weeks with no work done. We NEVER wrecked the vehicle. We were advised by Stellantis N.V. to take our vehicle to another dealership for a second opinion. The second dealership said that it had not been wrecked, and they replaced the power lift gate latch and control module.

Zero stars if I could. Need to speak with owner do not come here at all general manager everything…read morehere feels like a scam at this place. Stay away from this dealership. If you have a sincere heart and expecting the same from customer service aspect this is not the place. They will literally force their hand in situations you want help/ out of.

Today, I came in to figure out what was going on with my car as it's been rumbling and to get my…read morecabin filter replaced. I know they were busy but I felt discouraged to sit and wait for the vehicle so I chose to leave and go to another Nissan location. I usually have excellent service so I will come back at a later time.

I would give them zero stars if I could. My husband and I drove down to look at vehicles based on…read morean add he saw on Facebook, I stayed in the car due to a headache, and the "salesman" (my husband thinks his name was Pat, or Patrick) and I use that term loosely, tried to run his own agenda on what type of sale he should be making tonight. He would not even listen to my husband about his budget or what we were looking for. I am never looking here again, and I will do what I can to steer people away. We would have purchased tonight had we found a salesman who would actually listen.

Bought my car this weekend from Hertz and they made the process smooth and easy . Dwight was…read morewonderful and so were the managers! Would definitely recommend this location.

Craig union is the name you need to remember whenever you need to buy a car from the dealer!!…read moreFlawless customer service!! From top to bottom, foh and boh!! Make sure you find the certified vehicle . Satisfaction is absolutely guaranteed! I would highly recommend the dealer first to check before you go anywhere else!! You guys rock!! Keep up the good work!!

My son bought his first car here; I only witnessed the pick up…read more There was little pressure for add-ons, etc and no negative feedback when he declined. Paperwork was straight forward (typical back and forth from Sales to Finance, etc though)

Extremely Disappointing and Unprofessional Experience…read more My experience at Stone Mountain Volkswagen was unacceptable and unprofessional from start to finish. My initial interaction was with a sales representative named David, whose communication style was condescending and dismissive. During our conversation, he told me I should "stay in my lane" because I do not work in finance. That comment was not only inappropriate, it was uninformed. I had to explain that I hold an MBA, previously worked in banking for 12 years, and currently work for a company that provides business accounting software. His tone and remarks reflected poor customer service and a lack of basic respect. I left the dealership due to this interaction. Afterward, I was contacted by the Sales Manager, Brandon, who apologized and asked me to return so they could "make it right." I agreed and returned with my boyfriend. We were then seated with Ishmael, who handled negotiations professionally. We clearly stated that if the deal could be finalized at $46,500 out the door, we would move forward immediately. Ishmael took the offer to Brandon, who initially agreed to the terms. However, that agreement was retracted once Brandon learned I would be using my credit union. At that point, Brandon stated the dealership would only honor a higher price ($46,900) if I used their preferred lender, whose APR was significantly higher than my credit union's. This practice raises serious concerns. Under Georgia consumer protection and auto sales laws, buyers have the right to: *Use their own lender or credit union *Receive transparent pricing *Avoid tied selling, where pricing is contingent on using a specific financing source *Be free from bait-and-switch tactics or deceptive trade practices Conditioning a negotiated price on the use of a higher-interest, dealer preferred lender is ethically questionable and potentially violates Georgia's Fair Business Practices Act, which prohibits unfair or deceptive acts in consumer transactions. This dealership had multiple opportunities to correct the situation and failed. The apology did not align with the actions that followed. I would strongly caution other buyers to: *Get all pricing in writing *Be prepared for pressure around financing *Know your rights under Georgia auto sales laws Based on my experience, I cannot recommend Stone Mountain Volkswagen. Respect, transparency, and ethical dealings were clearly lacking.

I purchased a truck from Cannon Used Cars, Inc. on July 22, 2016 and here we are 2 months later and…read moremy title paperwork has still not been completed. I spoke to Kelly on September 1, 2016 to see what was happening with my title and she said that I would have to talk to Chuck that she did not handle the titles. So I followed up with an email that stated it was imperative that Chuck get in touch with me on that day or I would file a complaint against their dealership and within an hour or so Chuck contacted me and seemed surprised that it had not been completed. He stated that he would follow up with the auction and he assured me that he would get it taken care of. Well, here I am 20 days later and it is still not complete. I have heard nothing from the dealership regarding this matter. I emailed the dealership on September 15, 2016 with no reply and followed up on September 19, 2016 with an email and the response from Kelly was that I would have to talk to Chuck since he handles the titles. It seems to me that if you work at the dealership then you should contact that person and have them call the customer that is having the issue and not expect the customer to take care of it. I guess there is no sense of urgency in this matter since they already have the money for the truck. As of September 20, 2016 I filed complaints with the Secretary of State and The Georgia Department of Law, Consumer Protection Unit. I emailed Cannon Used Cars, Inc. to inform them of this and as expected they did not respond. I am not sure if this is how they normally conduct business but from the experience I am having I would not buy from them again and nor would I recommend them to anyone that is in the market for a used vehicle.

Chuck won't process my title. I can't legally drive my vehicle I purchased until he processes my…read moretitle so I can register my vehicle. He's always hot some bullsh*** excuse and now is completely unresponsive. Won't Answer calls or messages. Please don't be like me. Go somewhere else.

the nicest and most honest people. would recommend them to all my friends and family. i bought my…read morecar from them months ago and i have had no issues and was the easiest experience.

I advise anyone who purchases a vehicle from United Auto Gallery to please wait a couple of months…read morebefore you give this company a review & please get a mechanic to do a thorough check and get all report you can from the vehicle before purchasing it. My wife & I purchased a 2011 Ford F250 from United Auto Gallery on January 28, 2023 with 265,000 miles on it, this was our first time purchasing a Diesel vehicle. Two weeks after purchasing the vehicle I noticed it had a radiation leak, I got it fixed because I felt as if I had a good truck. 2mouths after I noticed a real bad oil leak I also got it fixed and reached out to United Auto Gallery to inform them on the issue that have been occurring with the vehicle. Here is August 6mouths later of purchasing the vehicle and now the entire fuel injection system have went out. I reach out to them again and explain to them all this have occurred with vehicle, they played victim and said I'm trying to blame them for happened with the truck and said my kind of truck always having fuel injection failure but refusing to acknowledge the prior issues before this. My truck had little dents and bents here and there but the truck look good but it had major internal issues. So I'm here to inform anyone to get a good mechanic to do a good internal inspection because United Auto Gallery sales guys only out to sell not to provide good quality to their customers.

Purchased a 2019 Ridgline I had seen on line. It had over 30 pics in the add so we made the drive…read more We drove 1 hour 45 minutes to see the truck. It was as advertised. We we're greeted by sales professionals and walked out to the vehicle. We drove it then went inside. No pressure and outstanding finance Dept. No pressure to buy a warranty as well. Easiest purchase ever. If your looking for a exotic ride or just a nice upper end vehicle, check them out before you buy anywhere else. Highly recommend this awesome dealership.

Worst experience of my life. Please have someone check your vehicle out through and through and…read moreplease don't let anyone there tell you that you have a 30 day lot warranty.

Nothing wrong with the car. It's my 5th Honda and when it dies, I'll buy another. This is only…read moreabout the dealership & its staff. One word: OY! No attention to detail. We sat at our credit union for 2 hours, waiting for 2 pieces of paper from STH to be scanned to my credit union rep. Those papers were wrong FIVE TIMES. My middle name was wrong, my DOB was wrong.... wrong driver's license in the wrong state. Price was wrong. Finally we were done there and headed out to pick up the car. Was told by the sales rep gal that we'd be in/out in 15 minutes. LIE! Waited and waited and waited. Finally I was like "And what exactly are we waiting for? We were supposed to be out of here 45 minutes ago." She says "I'm waiting for the finance manager." K... sigh. Then she was waiting for ANOTHER manager to do whatever that manager does. All they did was waste time. FINALLY got into said Finance manager's office to sign off on the last of it and hand over our down payment check & the credit union check. STILL took another 30 minutes because I found errors...again. Yeah, the guy apologized repeatedly but he knew I was NOT AMUSED. By then, I just wanted my car to go home! Made it clear that the only reason I didn't walk away from the deal is because of their "Non-Refundable Deposit" form I had to fill out so they wouldn't sell the car out from under me. Were it not for that, I'd have departed. Music in that dealership was so loud, we could barely hear ourselves think. Plenty of people walking around... doing just that. Nothing else. So incredibly unprofessional. Told them "You wanna learn how to run this dealership better? Go visit Honda Carland in Roswell GA or Ed Voyle's Honda in Marietta GA. Those two are class acts. Again, I'll buy another Honda someday but it will NEVER be from Stone Mountain Honda!

I just moved here and needed to get my oil changed. I read the reviews - mostly bad - for the…read moredealership in Stone Mountain and was concerned but decided to get an appointment anyway. Got there early and my technician was still at lunch, but another man assisted in checking me in. When Mr. Z (my assigned technician) returned he came to introduce himself. Shortly thereafter he came to tell me there was a problem with my coolant system which was discovered when they put the car on the lift. The first diagnosis was dreadful but he said they would investigate further. Shortly thereafter he came back in a celebratory mood, and said that the problem was not as severe as first anticipated. Ultimately, the repairs only took slightly longer time than I had expected just for the oil change. I was told of everything that was happening and could not have been treated more cordially. The only reason I am not giving the 5th star is that the waiting room is shabby and needs a good redo at some point. Otherwise, as to the service done, I am VERY pleased. Thank you Mr. Z.