1. Stone Mountain Toyota

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    Lilburn, GA

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    Stone Mountain Toyota

    1.7 (329 reviews)
    Open • 9:00 am - 8:00 pm

    Services - Stone Mountain Toyota

    Auto brake repair

    Auto engine repair

    Stone Mountain Toyota Photos

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    All of that oil was out of my daughter's car by 830 pm. She got home at 5pm from the dealership

    This experience has been awful. The fact that I posted a review. He left the number in this site to call. It was a farce. Scheme set up by Todd. They have not returned my phone calls when they messed up my car. They are incompetent and nothing is alleged. I have video audio texts and they still don't want to make it right. So now I have made it my mission that everyone will know. From Tik Tok Snap chat IG. They are the most unprofessional dealership i have ever gone to. How do you admit you messed up the oil plug tread then decide you don't want to fix it even though you agreed to because it was your incompetence. I will leave a review every week until I get justice. I will stand outside. I will bring the news. I will have a content day at the dealership. To take advantage of a young college student is insane. Then you tried to blame it on another dealership. If anyone wants details I'll make an account nurse to post and show you If you are looking for a used car there's another dealership right across the street

    Brittney C.

    This location is so convenient but the incompetency that goes on is detrimental to society... I had an extremely terrible experience with the sales team... they took my info and ran my credit a billion times. Thank goodness my credit profiles are locked. I did not authorize that at all! So needless to say, I never got a car from them. I purchased my Toyota from a completely different dealer. After about a year later I figured I could come here for service...boy was I wrong on that part too! It's been getting serviced here for about 6 months and the fact that no one advised me the battery had corrosion build up was crazy to me! Then yesterday when the corrosion exploded the piece that holds the battery together they wanted to point fingers at me stating that they advised me it was bad last month during service. Who does that? Never did they show me "how serious it was" in fact, they went to pull up the recommended notes and nothing was written there either! They advised me to get a battery. I went to purchase one elsewhere and they were the ones that showed me all the terrible corrosion and said they couldn't remove the battery because the piece was loose. I then took it to this Toyota and the excuse given was that it was an express tech and they wouldn't have known until it was pull apart.. So how would this be a fault of mine? I've been bringing this vehicle for months. You all didn't catch that at any time during that time? The moral of the story is - These men do lousy jobs and overcharge you because everything is 100% commission for them. I'm a female, I'm not gonna lift the hood after every service to check and see what you said you did is what you did! That's why I come to the professionals. I paid $263 for them to fix something that could have been avoided if they would have just did their job! I was supposed to be getting a new battery and I wound up paying more plus didn't get an actual battery. I told them about the maintenance light on -they never checked it! It's just disgusting and I have a mouth full for the manager in their survey that's coming my way! On top of it, they don't have a shuttle service, they don't have places for you to work, nor do they even have bottled water! I will mostlikely never come here again. The service and sales is horrible and not worth your time or money!

    As you can he was using them while work!! Shame on you!

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    5 months ago

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    1 year ago

    I filled out a credit app 4 days before I came in and 1k down with a 600 credit score and they wouldn't listen and wasted my time and money.

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    2 years ago

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    Dealership advertised Tundra as CPO only to find out that it was marked CPO by mistake and will not certify it. Waste of my time.

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    Page 1 of 9

    Ask the Community - Stone Mountain Toyota

    Review Highlights - Stone Mountain Toyota

    “Making appointment online was easy, our Service Advisor (Michelle P) was great, she answered all my questions.”

    Mentioned in 9 reviews

    Read more highlights

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    Stone Mountain Nissan - Store Front

    Stone Mountain Nissan

    (108 reviews)

    I brought their Facebook ad for a used Dodge Challenger, my truck to trade, and cash to cover the…read moredifference. As usual, the negotiation takes unreasonably long, as they're trying to maximize profit from this auction car (Enterprise rental). And as typical snake oil salesman try to charge BEYOND just taxes & tag TO SELL ME THEIR CAR! AND they added it to the top-line value on the paperwork...to increase the sales tax and pad their sales figures. A LIE...that it was not fees for inspection, cleaning, and other such services. I demanded, and received, a 1 year warranty (to justify this new "value"). The car needed a new shock, so they gave me a loaner for a couple days, WHILE THEY PUT THE WRONG PART ON! The salesman Brady, and the manager of the location knew about this!! No doubt the shop did, because when I returned to get them to redo it, I was told the REAL part would take A MONTH to receive! It really took 3 by the time I drove off the lot repaired. They didn't want me to cancel the contract, SO THEY SMILED WHEN THEY GAVE ME THE BROKEN CAR!! NEVER have I had such a dishonest and disrespectful experience at a dealership! I even tried to hire an attorney to combat and retard the audacity for car salesman to think they are untouchable! Sales goal-focused models lead to BAD customer service and letting UNSAFE cars on the road! The one star is for Mr White, in service, for being honest and communicative. I recently upgraded this vehicle, which never caused me any issues. Because this Nissan place knows that Dodge makes better cars than them...OR THAT'S ALL THEY'D SELL, IF THEY REALLY CARED ABOUT THEIR BRAND! Sales people are TRAINED how to take advantage of well-meaning people...who naturally avoid confrontation. STAY AWAY FROM THIS PLACE! DO NOT FEED THE SNAKES HERE!

    72.00 in misc shop supplies. No list 10% of a 782. charge. I asked for a list didn't get one. I was…read moretold that's standard. Yes a standard way to rip off the customer. Nissan has built their vehicles so they must be serviced by Nissan. Going back to Toyota!

    Cannon Used Cars

    Cannon Used Cars

    (5 reviews)

    I purchased a truck from Cannon Used Cars, Inc. on July 22, 2016 and here we are 2 months later and…read moremy title paperwork has still not been completed. I spoke to Kelly on September 1, 2016 to see what was happening with my title and she said that I would have to talk to Chuck that she did not handle the titles. So I followed up with an email that stated it was imperative that Chuck get in touch with me on that day or I would file a complaint against their dealership and within an hour or so Chuck contacted me and seemed surprised that it had not been completed. He stated that he would follow up with the auction and he assured me that he would get it taken care of. Well, here I am 20 days later and it is still not complete. I have heard nothing from the dealership regarding this matter. I emailed the dealership on September 15, 2016 with no reply and followed up on September 19, 2016 with an email and the response from Kelly was that I would have to talk to Chuck since he handles the titles. It seems to me that if you work at the dealership then you should contact that person and have them call the customer that is having the issue and not expect the customer to take care of it. I guess there is no sense of urgency in this matter since they already have the money for the truck. As of September 20, 2016 I filed complaints with the Secretary of State and The Georgia Department of Law, Consumer Protection Unit. I emailed Cannon Used Cars, Inc. to inform them of this and as expected they did not respond. I am not sure if this is how they normally conduct business but from the experience I am having I would not buy from them again and nor would I recommend them to anyone that is in the market for a used vehicle.

    Chuck won't process my title. I can't legally drive my vehicle I purchased until he processes my…read moretitle so I can register my vehicle. He's always hot some bullsh*** excuse and now is completely unresponsive. Won't Answer calls or messages. Please don't be like me. Go somewhere else.

    United Auto Gallery

    United Auto Gallery

    (2 reviews)

    the nicest and most honest people. would recommend them to all my friends and family. i bought my…read morecar from them months ago and i have had no issues and was the easiest experience.

    I advise anyone who purchases a vehicle from United Auto Gallery to please wait a couple of months…read morebefore you give this company a review & please get a mechanic to do a thorough check and get all report you can from the vehicle before purchasing it. My wife & I purchased a 2011 Ford F250 from United Auto Gallery on January 28, 2023 with 265,000 miles on it, this was our first time purchasing a Diesel vehicle. Two weeks after purchasing the vehicle I noticed it had a radiation leak, I got it fixed because I felt as if I had a good truck. 2mouths after I noticed a real bad oil leak I also got it fixed and reached out to United Auto Gallery to inform them on the issue that have been occurring with the vehicle. Here is August 6mouths later of purchasing the vehicle and now the entire fuel injection system have went out. I reach out to them again and explain to them all this have occurred with vehicle, they played victim and said I'm trying to blame them for happened with the truck and said my kind of truck always having fuel injection failure but refusing to acknowledge the prior issues before this. My truck had little dents and bents here and there but the truck look good but it had major internal issues. So I'm here to inform anyone to get a good mechanic to do a good internal inspection because United Auto Gallery sales guys only out to sell not to provide good quality to their customers.

    Carey Paul Honda

    Carey Paul Honda

    (162 reviews)

    I just moved here and needed to get my oil changed. I read the reviews - mostly bad - for the…read moredealership in Stone Mountain and was concerned but decided to get an appointment anyway. Got there early and my technician was still at lunch, but another man assisted in checking me in. When Mr. Z (my assigned technician) returned he came to introduce himself. Shortly thereafter he came to tell me there was a problem with my coolant system which was discovered when they put the car on the lift. The first diagnosis was dreadful but he said they would investigate further. Shortly thereafter he came back in a celebratory mood, and said that the problem was not as severe as first anticipated. Ultimately, the repairs only took slightly longer time than I had expected just for the oil change. I was told of everything that was happening and could not have been treated more cordially. The only reason I am not giving the 5th star is that the waiting room is shabby and needs a good redo at some point. Otherwise, as to the service done, I am VERY pleased. Thank you Mr. Z.

    Terrible customer service and a complete lack of respect for the customer's time at the Honda…read moredealership in Snellville. I spent two hours waiting while they 'ran numbers' and did paperwork for a specific car. After the whole process, they told me the car had already been sold. If it was already sold, they should have told me from minute one. They play games with people's time. I do not recommend this dealership at all.

    Stone Mountain Toyota - car_dealers - Updated October 2026

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