1. Stone Mountain Toyota

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    Lilburn, GA

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    Stone Mountain Toyota

    1.7 (329 reviews)
    Closed • 9:00 am - 8:00 pm

    Services - Stone Mountain Toyota

    Auto brake repair

    Auto engine repair

    Stone Mountain Toyota Photos

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    All of that oil was out of my daughter's car by 830 pm. She got home at 5pm from the dealership

    This experience has been awful. The fact that I posted a review. He left the number in this site to call. It was a farce. Scheme set up by Todd. They have not returned my phone calls when they messed up my car. They are incompetent and nothing is alleged. I have video audio texts and they still don't want to make it right. So now I have made it my mission that everyone will know. From Tik Tok Snap chat IG. They are the most unprofessional dealership i have ever gone to. How do you admit you messed up the oil plug tread then decide you don't want to fix it even though you agreed to because it was your incompetence. I will leave a review every week until I get justice. I will stand outside. I will bring the news. I will have a content day at the dealership. To take advantage of a young college student is insane. Then you tried to blame it on another dealership. If anyone wants details I'll make an account nurse to post and show you If you are looking for a used car there's another dealership right across the street

    Brittney C.

    This location is so convenient but the incompetency that goes on is detrimental to society... I had an extremely terrible experience with the sales team... they took my info and ran my credit a billion times. Thank goodness my credit profiles are locked. I did not authorize that at all! So needless to say, I never got a car from them. I purchased my Toyota from a completely different dealer. After about a year later I figured I could come here for service...boy was I wrong on that part too! It's been getting serviced here for about 6 months and the fact that no one advised me the battery had corrosion build up was crazy to me! Then yesterday when the corrosion exploded the piece that holds the battery together they wanted to point fingers at me stating that they advised me it was bad last month during service. Who does that? Never did they show me "how serious it was" in fact, they went to pull up the recommended notes and nothing was written there either! They advised me to get a battery. I went to purchase one elsewhere and they were the ones that showed me all the terrible corrosion and said they couldn't remove the battery because the piece was loose. I then took it to this Toyota and the excuse given was that it was an express tech and they wouldn't have known until it was pull apart.. So how would this be a fault of mine? I've been bringing this vehicle for months. You all didn't catch that at any time during that time? The moral of the story is - These men do lousy jobs and overcharge you because everything is 100% commission for them. I'm a female, I'm not gonna lift the hood after every service to check and see what you said you did is what you did! That's why I come to the professionals. I paid $263 for them to fix something that could have been avoided if they would have just did their job! I was supposed to be getting a new battery and I wound up paying more plus didn't get an actual battery. I told them about the maintenance light on -they never checked it! It's just disgusting and I have a mouth full for the manager in their survey that's coming my way! On top of it, they don't have a shuttle service, they don't have places for you to work, nor do they even have bottled water! I will mostlikely never come here again. The service and sales is horrible and not worth your time or money!

    As you can he was using them while work!! Shame on you!

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    5 months ago

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    1 year ago

    I filled out a credit app 4 days before I came in and 1k down with a 600 credit score and they wouldn't listen and wasted my time and money.

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    2 years ago

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    2 years ago

    Dealership advertised Tundra as CPO only to find out that it was marked CPO by mistake and will not certify it. Waste of my time.

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    1 year ago

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    Page 1 of 9

    Ask the Community - Stone Mountain Toyota

    Review Highlights - Stone Mountain Toyota

    “Making appointment online was easy, our Service Advisor (Michelle P) was great, she answered all my questions.”

    Mentioned in 9 reviews

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    Stone Mountain Toyota - car_dealers - Updated October 2026

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