I recently tried to schedule service here and had one of the strangest, most unprofessional…read moreexperiences I've ever had with an auto shop. Initially, I had planned to drop off my vehicle on Tuesday but confirmed that Thursday would be the day for him to review it, when I notified him that the noise I thought was from the axles actually turned out to be from the U-joints. He stated that the review day was actually Thursday, not Tuesday. I told him that I'd call him back to confirm Tuesday or Thursday drop off, but clearly stated for sure on Thursday and that I would pay for his time. (I figured $1,000 to $1,500) to check out the vehicle. When I showed up on Wednesday, just to touch base about the Thursday drop-off, the owner immediately told me that he dropped me from his schedule, because I did not call to confirm. He expressed his personal opinion and became insulting and unprofessional. He accused me personally of being the reason his prices are going up, the reason he's "appointment only," and even the reason he doesn't answer his phone. He went so far as to say he didn't want to do business with me -- all because I supposedly didn't "call to confirm" Thursday, even though Thursday was already confirmed at the time of the U-joint/axle notification telephone call. Instead of acting professionally, for example "hey, you didn't call and I had to drop you from the schedule. I'd rather not do business if I can't trust you'll make the schedule, it wastes my time and I lose money" but he resorted to personal insults. His behavior was unprofessional, and extremely disappointing. I came here expecting honesty and mechanical expertise, not to have my integrity and personal character to be attacked. I just took the insults and kinda grinned in disbelief. If you value respectful treatment and professionalism, I strongly recommend looking elsewhere. He knows who's writing this. I hope he takes this as an opportunity to grow rather and not resort to immediate insults to another man. An

Tony is a super professional guy and very honest. I had brought in my rusty F-350 for brake work…read moreand found some other issues, caused my rust. He called me and explained everything, before proceeding. I highly recommend Action Axle. I have been going for years and will continue to do so.

Quoted a "quick fix," performed unauthorized work, charged $530, and refused to explain the bill…read more I would strongly caution women in particular before coming here. Very rude and dishonest about charges. If you don't understand car repairs, you could easily be taken advantage of. I have no doubt I would have been charged even more if I didn't know how simple this repair should have been. Unprofessional, unauthorized charges, and extremely disrespectful behavior. Before bringing my car in, I clearly explained the issue: a specific electrical A/C problem (turning on/off). The system was already working and recently serviced. I made it clear I only needed a quick, straightforward fix with no unnecessary servicing, and that I would not bring it in if he planned to service the whole system.Chuy said he understood and that it would be a quick fix. The only charge I authorized was a $150 diagnostic fee. Despite this, after I dropped my car off, he performed and charged for an A/C service I did not authorize, along with additional unapproved work. On Tuesday, he called while I was rushing to class and told me I could not call him back shortly after, forcing me to have my dad call. After that, he avoided communicating with me and instead kept saying, "I talked to your dad," even though I repeatedly asked him to speak directly with me. By Wednesday, the issue still wasn't fixed, yet I was already told it would cost around $300. He later said the repair would take less than an hour, but my car wasn't ready until Friday. When I picked it up, the total was $530, meaning $380 in charges were added without my authorization. He provided an invoice, but it did not include a clear breakdown of labor vs. parts and was sent to my dad instead of me. When I asked for an explanation, he refused and said, "Let's call your dad, he can pay the rest." Even while I was paying with my own card, he asked if my dad was going to pay and told me I was being "emotional." He then said, "One day you're going to grow up and learn..." I also noticed multiple 5 star reviews describing him as "honest," which is difficult to reconcile with my experience. If you don't have a strong understanding of car repairs or pricing, I would be especially cautious and make sure everything is clearly authorized and itemized in writing. This raises serious concerns about: $380 in unauthorized charges Unauthorized services despite clear instructions Misrepresentation of cost and scope Lack of itemized billing Refusal to communicate with the actual customer Dismissive and sexist behavior This was a simple repair that should have been quick and affordable. Instead, it took 5 days, cost $530, and involved unprofessional treatment.I would strongly recommend going elsewhere.

Was very disappointed with the work on my brakes, my lug nut and stud was stripped, and bent left…read moredangling. I would have not known until I purchased 4 new tires. Disappointed as in when calling them, I asked can they remove the lug and stud that was damaged, I am not asking for anything free, I already purchased 4 new tires.I wanted them to take off what they had broken. And they would not, I had no other work done. He was the last to remove and replaced back when I paid for that service.( changing brakes) Did not pay him to damage and not honor what he clearly messed up. I really believe he did that because I told him I would purchase my tires somewhere else, Because his price was way over charged. Beware lady's being taken advantage of. Not a business i would reccomend. And if you do go there have your work check by someone else because they are not very reputable.

TLDR: Highly recommend. *cross posted on the googs…read more Long overdue review - Matt and his family saved my a$$ in August when my car decided to die on I-5 in 109 degree heat. After AAA told me that there were no mechanics available in Redding over the weekend (which was a lie, there just weren't any in their own network), I cruised / pushed my car to their shop on a Saturday, where they immediately diagnosed it and gave me an honest assessment of what it would take to get fixed. Thankfully, they managed to source the part that I had needed relatively easily since they just had another Mazda customer that went through the same issue, and didn't charge me for the week that I had to leave my car in their lot. It's the little things that matter - and when me and my three dogs were overheated and stressed while waiting, they actually went to the corner store and got each one of my dogs a puppy ice cream to keep them cool. After that, they probably could have robbed me blind and I wouldn't have cared.

My radiator cracked on the I-5 on a Friday evening. Matt and his family stayed late to accept the…read morevehicle and had replaced the radiator by Saturday afternoon. The cost was a fraction what it would have been in LA, where I headed... Matt even fixed my semi-detached bumper gratis. Kind and professional people who'll expertly fix your car and get you back on the road asap.

I couldn't be more satisfied with the service I received at Apex Automotive. From start to finish,…read morethe entire staff was friendly, courteous, and professional. They replaced the TCV in my 2021 Subaru and quoted me a fair price that was nearly $1,500 less than what the Subaru dealership had initially quoted. Even better, they had my car repaired and back on the road the very next day. It's clear they take pride in their work and genuinely care about their customers. I highly recommend Apex Automotive to anyone looking for honest, reliable, and high-quality auto repair. They've earned a lifelong customer, and I'll definitely be returning for any future automotive needs.

these guys saved the day. great prices and customer service. I won't be going anywhere else. I…read morehighly recommend for quality work and the best prices around.

On our way up to Redding for vacation the check engine light came on in my 2013 Honda Pilot. We…read morewere driving from the Bay Area and I was concerned that I would have car problems while on vacation and not know the area. When I called Redding Crown Honda, I got no help unless I wanted to pay to have the car checked. This was not an option since the car was just at Dublin Honda 7 days prior for diagnostics and repair. Why would I pay to have the car checked again? I called Dublin Honda, hoping they would work with Crown Honda, and get it checked for free. Guess what? Dublin Honda doesn't warranty their work, just the part. I ended up going to an O'Reilly Auto Parts store in Redding. A nice man checked the car for free but unfortunately he couldn't get a read from the car's computer. He recommended I go see Norm and spoke highly of him. Norm took a look at the car for free, gave me a recommendation, reset the computer and sent me on my way. He was so nice, respectful, and understanding. He took the stress away while on vacation and for that I'm so grateful. We need more men like Norm, in this world, especially in the world of auto repair. Thank you Norm!!

I have a Honda CR-V and live 150 miles away from Norm's in an area where I would rather not use the…read morelocal service options. I didn't want to make another local appointment to drop my vehicle off and have it serviced whenever someone got around to it. So, based on positive reviews, I took a chance on making an appointment with Norm's and drove there for service. There was a miscommunication on my model but Norm ordered and received the correct parts in town quickly once that was resolved. I was able to drive away in a couple of hours and arrived back home by the afternoon. It was no hassle at all. Norm took a couple of minutes at the end to explain to me how I could do some more visual diagnostics on the vehicle myself, quickly pointing out a few relevant parts with his flashlight. He obviously didn't have to do that, but this is going to save me a lot of time later. The prices were very fair. When I looked up the services on Google for approximately what they should cost, Norm charged me around that amount. He also said for some things he wouldn't charge too much extra for if I wanted them done at the same time. This was much different than places I am used to who will charge me twice for taking apart the same thing once. Even with $50 in gasoline, the service was very affordable. I'll be spending all my vehicle maintenance budget with Norm as long as his business is still open. I'd be confident to recommend this business to anyone who has a Honda. My vehicle now runs a lot better than it did before and I feel like the money I spent went to someone who deserves it for quality work and excellent customer service.

Hi Adam this is Tai the asian guy with the expedition that you help out on Monday morning! I would…read morelike to tell you thank you from the bottom of my heart during my hard times traveling and having car issues! I appreciate you and the owner of the shop for taking good care of me when I stop by. If I live in Redding then you have my business for life. Thank you once more for your helping hand with my car. God bless you and god bless America bro!!!! I manage to drive back home to Vancouver Washington safety because of you Adam!!!

I suppose that those who live in Redding, have their favorite shops. My review is probably more for…read morethose who are visiting Redding, like me. The alternator on my truck suddenly died and just like that, what was promising to be a fun trip, turned into a nightmare. More than just needing work, the alternator on this one is mounted on the bottom, behind the engine, right over the exhaust. While I do pretty much anything myself, I was on the road, far from home, and this job required big tools. If you are in such a situation, reading my review, you know the feeling. Trapped. Unlike my home auto repair market L.A. that is very saturated with such businesses, here in Redding, it seemed there is almost no where to go. And everyone was asking... let's just say an amount that would make an entire LaBrea (LA) come out of their shops and say "WTH? We can charge that?". But I kept searching. And I have found Steve. May I say "Fair Price"? Now, I know, I know. I thought so too. But, I had a pleasure of chatting with some of the local shops before I found Steve, (spent an entire previous day), so, I already knew better. Steve's shop looks like a normal auto shop is supposed to look, if you know what I mean. I liked that. I always want that. And was at the shop, met me personally, looked at everything, made some tests to be certain, and took the job. He showed me exactly which brand of the alternator he is going to install, and that was the one I would have chosen myself. And he kept his word and charged me exactly by the quote. No tricks whatsoever (trust me, I know them all, been around auto repair for a long time). He has two good mechanics there and the job was done perfectly. I like small details, and I always want the repair done right, I demand that from myself and from others. I looked over my truck after the repair, and I found myself to be completely satisfied. Nothing was forgotten, nothing broken, nothing put back the wrong way. Like a factory. Now, to me the price and quality matters, of course, I am just like everyone else. But, I tell you even more important is the quality of the man and his word. I always try to find the shop that is owned by the man who will stand behind his reputation. Steve is the man. If you have found yourself needing honest and qualified mechanical assistance, - my good advice to you is go see Steve. I have a female relative there in Redding, and it is always a big deal which shop do you trust enough to send her to. Well, she ll be going to Frank's S & S Auto Repair, I can tell you that. (Also, how come this shop has only 3 reviews?)

I took my car to Strong Automotive for a drive line seal replacement and service was great, very…read moreprofessional and I am pleased with the work they did. It has been over a month and the job still looks professional and new. No problems whatsoever. In past when I needed help they went beyond the call of duty. Very caring people. K.Hutchinson

My 80 y/o mother has an older Subaru Outback. The stock headlights aren't bright enough to compete…read morewith newer cars shining their lights at you. I bought very expensive aftermarket bulbs but discovered the front bumper must be removed to change the light housing which I also wanted to replace. I saw this body shop had high stars on Yelp so I called to ask if they would perform the work. Their immediate response was "no" and "we don't do that kind of work and only install OEM components." I kindly asked " do you recommend anyone else that will do this work for me?". Immediate "nope, you'll just have to call around" They were about as helpful as a broken fence post and could care less in my opinion. My next phone call was to Underhood Automotive. Immediately helpful and professional. Chris said they do this kind of work all the time and install DOT legal headlights on older Shasta County Search and Rescue vehicles. Every single question I asked was answered. I live 4 hours away from Redding so coordinating this was somewhat of a Challenge. Chris even told me my mom's car had loud squeeking brakes and he would inspect those as well. Strong Automotive has high stars so I'm guessing their body work is pretty good but customer service is also very important and in this department, they have a long way to go.

When you're traveling and your car has an issue that you don't know what's wrong, Dylan was calming…read moreand reassuring he and his team would solve it. Not only did he solve the issue but one of his amazing mechanics, Levi, showed me a trick so I wouldn't have the problem again. Excellent, professional and quick service and VERY reasonable. It would have been triple or more had I been home and taken it to the dealership. If you live anywhere near Redding or are traveling through, this is the place to take your ride and get ANY repairs, oil changes, etc done! Honesty and quality auto service is difficult to come by but D & L Motorsports has that integrity that's lacking in the automotive shops. A+++ I highly recommend D & L Motorsports! Easy to get to. Just a few shorts turns off the 5 fwy in Redding. Hours 8 AM - 4:30 PM M-F. Closed Sat/Sun and holidays.

Good service. Fair price. They have a lot of bays and capacity to get things done quick.read more