I was referred to Justin by a good friend of mine. I was in a very bad spot. As a single mother with 3 kids, I had two vehicle transmissions blow within less than a month between. With very little money and even less options. I called Justin unsure what I can do with my situation, where to begin to get myself and my kids mobile. He took my truck and said, " I will help you anyway I can". Justin listened to my whole situation, helped me create a plan and then took my 2001 Chevy Silverado 1500 and went to work. He gave me a transmission in his shop. He then took a 2 wheel drive tranny an tore down and changed it over to 4ws transmission. Put shaft an gaskets. New filter pan gasket an all new fluid,a new transfer case ,next new tranns cooler/radatior, with new coolant. A new heater core hose, new fly wheel,replaced the starter, cluster ,charged the ac system, replaced both upper control arms, inserted a new ignition harness, re programed it all. I have been really jaded by the car world. Screwed over by other mechanics and car lots and I have had very little luck in finding someone personable enough to trust with my vehicle, my families transportation, let alone my money. Justin is respectful , respectable, a family man, and someone who tries to do right by his customers and people. He did not know me and went above and beyond to help me in one of the worst situations. This will not be the last time you see a review from me, Justin has earned my business and trust. Auto inc is a business to put your money towards. I will always be grateful for the time, energy and effort he put towards my situation. Justin has great quality work, a heart and fair in price. read more

To whomover your name is that didn't work there long enough for me to even catch it; as an employee of auto inc and someone who has worked with justin at other shops over the years i think you should get a few things straight before badmouthing the work we do. First things first, in this field you can't be greener than a crayon whilst mentioning that he doesn't know what he's talking about mechanically. Justin is a very skilled technician and is a big part of where i am today (9 years in the feild) he is honest and knows how to get the job done right. Second, i personally fixed 3 of your mistakes since you've been there. You forgot to tighten #3 exhaust rocker and could've seriously grenaded that customers engine and or catalytic concerter over time. You messed that one up and you gotta own that, just how it is. And lastly, no boss in the world lets you bring your dogs to work and stand around for 45 minutes before touching a wrench without seriously firing you quick fast and in a hurry. Sink or swim in this industry brotha just giving you a heads up don't talk about how other techs fix stuff and their skill level when you cant do it yourself.. Good luck and like i said sink or swim in this business you gotta earn your stripes not paint em. 5 stars justin all the way. read more

So the short version is Justin is a hell of GM wizard. He was 100% correct of the location of my problem by discussing it with him over the phone while I sat in a drive-thu. Long version; I have a 2011 GMC Sierra 5.3. Just got the wheel hubs replaced prior to a long trip. Now back home driving north up I-5 my ABS, Stabilitrac, and Traction control lights came on telling me to service each bit. I got Auto INC's card from a local parts store and got intouch with Justin. Explained my issues and how everything I'm Googling says it could be any random thing. Justin says he's 100% certain it's the wheel hubs. Last thing I wanted to hear seeing how I just spent a lot of money having them fixed last month. I'm thinking it's got to be one of these other things I had researched. Justin goes out of his way to head back to the shop, hooks up a very legit code reader and sure enough Left Front Wheel Speed Error. Thus turning of traction control and everything else. Turned out my wheel hubs weren't bad just the wire to the sensor had come unsecured from the suspension and wrapped its self up causing a bad connection. In today's age of internet searching. It was great to find an actual expert that knows the issue and isn't doing the same Google searching I am. read more

Looking for a great, knowledgeable, certified mechanic, that is fairly priced? That is exactly what I found at Auto Inc. I needed a CV axle replaced in my Honda Civic, I found myself at a popular (big name mechanic chain) where I felt I was being taken advantage of due to my obvious lack of auto repair knowledge. After asking around for a second opinion, I was referred to Justin, what a god send! While Justin was clearly on top of his mechanic game, he quoted me a price that was $600 below the other guys. His concern for my general safety, and others on the road around me (due to the nature of the repair) was authentic, he was able to perform the repair almost immediately, and took the time to provide me with some basic knowledge about my car, and its maintenance needs. Even though I live an hour away, the savings and competent friendly service, was well worth the drive. I will be coming back with all of my future mechanical needs, as well as referring Justin to all my family, friends, and employees. Excellent job to Justin, and his crew! read more

Man, can't thank Justin enough for just being who he is. I usually dread having to work with mechanics and leave feeling like I've been taken advantage of in some way, but with Auto Inc. I'm immediately greeted with a smile and thoroughly explained the situation we're looking at on the vehicle, most mechanics just give you a price and take the money. I like to have some sort of understanding and Justin will hop under the vehicle with you and make sure that you walk away with some new knowledge, if it's something he thinks I can do myself, he explains it and saves me the time and money, and if it's something I need a hand with he ALWAYS beats any price in town and does it quickly too. Thanks Auto inc, wouldn't call anyone else in town! read more

Auto Inc owner, Justin, saved the day! My crank pulley wheel broke off causing me to lose my serpentine belt. I was driving to my mechanic's shop and my battery failed on the way. I was in a no parking zone on the shoulder of 273 and I was stressing that CHP would ticket me for breaking down there. My spouse brought me my tools to switch out the battery in order to get to the shop. Justin pulled up behind us to see if we needed help. Absolutely, we did! He put a battery in so we could drive to his shop and assess the repair costs. My mechanic will be retiring soon and I now know who's getting my business after he does... Justin and Auto INC. Many thanks from me and my wife! read more

So grateful for Justin and his team they always go above and beyond for their clients and customers.. I wouldn't personally go to anyone else or recommend anyone else to either.. They take care of you here.. Real genuine, honest, trust worthy mechanics ..They work with whatever your need is.. They are fast, reliable and their work speaks for its self.. very informative Justin takes the time out to explain to you what's wrong, how it works and how its fixed.. excellent customer service and best prices.... read more

Our new truck broke down on I5 and the service and hospitality given to us by Justin and his wife Ashlee was unparalleled. Justin diagnosed the problem and located the part quickly, and went above and beyond to help us. This last leg of our trip was disappointing, but Auto Inc. in Anderson was not a disappointment at all. Justin was very gracious, and made our stay there as comfortable as possible. I would recommend Auto Inc. to anyone who wants quick, reliable, and friendly service. read more

Well hands down guys and gals if your looking for an honest clean shop to take your second most valuable possession too look no further Justin is the man! Car broke down on me headed to WA called Justin he got me in right away and let me know within an hour what was going on with my Honda very honest and trustworthy person. Great customer service I will never go anywhere else and I will be taking all my cars here for years to come Good job Justin. read more

Experienced some car trouble over the weekend and was referred to Auto Inc. and thank goodness we were. First off Justin was amazing he was transparent and explained to us the things that need to be done and why we were having the issue we were having. He got our repairs done and got us back out on the road. He was very kind and super efficient.. He absolutely just gained a loyal customer. Five stars is not enough. read more

Having car problems are the worst, especially when being a women with no idea of what could be going on or man to take your car in alot of places will try and take advantage of you. Hands down Justin & his team will take of you they are honest, genuine and have great customer service. Their prices are fair the best in town and work is remarkable their is no doubt you will be leaving with a reliable car read more

I worked in the automotive industry for 23 years, and have known literally hundreds of mechanics. Justin at Auto Inc. is without a doubt one of the best most knowledgeable mechanics i've ever met. He's honest, reasonable, does quality work, and an all around great guy. If you're looking for a great mechanic I don't think you can find a better one anywhere in Shasta County. read more

I recently brought my car to Auto.Inc for spark plug/ sensor issues.The staff was friendly and Justin is very knowledgeable and took the time to explain the issues in detail. The repair was completed promptly and the price was fair. I'm very satisfied with the service. I highly recommend this shop, I will definitely be a returning customer!! read more

I had to get work done on my car and because I had an Lexus all other shops wanted to charge me 100's of dollars. Justin gave me a great quote that I was able to afford and did the work within a great time frame and he didn't need to keep my car all day like other shops. Give this shop a try, you won't be disappointed. read more

I have full trust in the work done at this shop. Justin and his crew have been knowledgeable, helpful and extremely reliable. Prices are competitive and any work they have done for me or my family is finished in a timely manner. You will not be disappointed! read more

Excellent mechanic who is honest and has great rates. Justin went out of his way to help and quoted a much lower rate to repair than other shops. He explained things clearly and does not up sell or recommend anything unnecessary. Thanks for all of your help read more

Good mechanics are hard to find. HIGHLY recommend this one. He's honest reliable and fast. He explains everything in easy to understand terms even us mechanically challenged ladies can follow. I wouldn't take my vehicles any where else. read more

Most knowledgeable mechanic I have ever met. Explained everything to me so I would understand . He also was able to beat all the other quotes I was given. I will bring my car back anytime I need anything done.. thank u justin. read more

Justin and his team did an amazing job on my car. Great customer service. Best price in town with the most honest and upfront diagnostics. Thank you!!! Me and the kids are so grateful for your team!!! read more