Well I was going to keep myself from reviewing because I'm not someone that likes to complain. However, I feel that the way this was handled could've been better.
I booked with Anne to be my florist for my wedding (Original date: May 22, 2021). Due to Covid, my fiancé and I had to push our wedding. I'm immune compromised and didn't feel comfortable being around a crowd of people during the pandemic. A lot of my guests also were comfortable so we wanted to make sure everything was safer before having our wedding. We pushed our date out to May 21, 2021.
March 2022, Our venue (Rock Wall Wine company) sent us an email letting us know that they wouldn't be able to accommodate our wedding because they are going out of business. So at that point, I had to call around other venues and ask if they still had the date. They all didn't have anything available at the last minute & not even for this year. So we ended up having to push the date out again to May 20, 2023. I contacted my photographer, DJ, caterer, etc. I was under the impression that I had contacted Anne, our florist. Apparently we didn't. My caterer actually contacted us and said "I heard about Rock Wall closing. I'm bummed for you. If you're okay with this, I host another place in the Martinez hills." We checked it out, and loved it. We booked it. Signed the contract for 5/20/2023 to have our wedding reception there. In March, Anne was suppose to have a zoom meeting with me, it never happened. So recently she emailed me the new invoice. I noticed the date didn't change. I freaked out and emailed her back to ask her, "Why is the date the old one? Our venue closed down and we were forced to change it." I got a reply that we didn't update her. I could've sworn I did. We had communicated earlier this year and I was talking about ideas for centerpieces. I'm not sure how it got lost in the conversation but she thought we were continuing our wedding this year. We had no venue for this year, we tried to have it this year. It was out of our control. And I'm not using this as an excuse, however, I've been going through a lot with my family. My aunt just passed away tragically, my mom getting surgery, & my chronic illness is at the end stage. I was stressing about everything not realizing I had missed this detail. So yes, I apologize that this happened in the email reply to her. All I got was, "I'm not available for your date." And then "refund half the deposit for late cancel." I didn't cancel, I asked her if there was another way we can work through this. I told her it was okay to be penalized but my whole half of my deposit? $150
retainer fee + $900. I don't have money like this to blow. And this was an honest mistake. But what I got in return was a very cold response. No email reply after emailing her. No response anymore. read more