Shop refused to abide by mfg steps for documenting defective part on my machine. Thus they did not have to repair my machine . The shop couldn't show myself or the mfg proof that the part was or was not defective. In the end I went to pick the machine up and was hit with a $240 bill for labor which I was assured I wouldn't happen when I dropped the machine with technician. So my machine didn't get fixed and I'm out another $240. Stay away from these hacks. read more

AWFUL!! NO STARS !! The customer service is non existent! The awful beast who answers the phones needs to be fired ! We wandered around the showroom for 15 minutes and no one acknowledged us ! Large pothole in front sidewalk is covered with a mat so you can break your leg on the way in or out ! We were looking to buy an quad/atv but NOT AT THIS TERRIBLE PLACE !! read more

The men that I talked to were all rude they didn't help. One man wouldn't let me exchange a part that another man said I could. They all contradicted themselves. I will never ever buy from them again!!! read more

April 7th - When I first went in to look at bikes, the guy behind the counter flat out ignored me, and I was the only customer there. I understand not doing the hard sell, but maybe at least acknowledge someone when they enter your store? They had the bike I wanted, so I went back. It was Matt I dealt with, and he couldn't have been nicer, so I gave them 4 stars, which was overly generous given my previous rude treatment (new bike excitement I suppose). May 6th - Changing my review to 1 star. I went there today to p/u my plates. Walked in the door and an employee sailed past me, shot me a sideways glance, and began banging away at his keyboard at the service desk. After about 3 or 4 minutes of standing at the counter in front of him with no acknowledgement I cleared my throat and the guy shoots me a look and snarls (and I quote)"I'm on the phone, you're gonna have to wait". WTF? He was not on the phone, perhaps he had someone on hold, but EFF this, now I'm going to say something. I turn on my heels and see an older guy in the sales office and ask if he is the owner, se says he's the manager. Now, I am known among my friends and coworkers as a faultlessly polite and patient person, and I proceed to quietly explain how I have now been in 4 times, and the only experience that wasn't awful was when Matt was taking my money. 3/4th's of the time I have been rudely ignored and made to feel uncomfortable in a store with NO other customers. The manager CUTS ME OFF and tells me "this is a motorcycle store, we don't jump on customers" To which I reply "I just bought a $3 cup of coffee next door and got a smile and a hello when I walked in the door, your staff doesn't just lack customer service skills, they lack basic manners". And I left. His demeanor solidified for me why your dealership has lost all of my future business. No parts, no service, and the 2nd bike I am shopping for will go to Scott's Powersports. If I were the owner I would want to know what kind of treatment my customers (ex-customers now) are getting. I will be posting this review elsewhere too. read more

I would not buy a pair of gloves from this place out of fear of getting two lefts. My scooter was there for four months to get fixed, Customer service sucks because I recieved one phone call in 4 months telling me it was ready. I brought it home and found it was half assed back together, missing bolt, squealing brakes. They put locktite on a bolt head to make me think it was there. Stay far away from buying anything from them. read more

Please, at all cost, avoid this place. YamahaPart.com (aka Flemington Yamaha) They are not professional and not responsive. Ordered parts on 7-20-13. Got a confirmation that my order was placed. "thank you for your money" and got nothing else for over a week. A Timeline, order status, nothing. Called them 9 days after order to check on status and got blessed out for asking. In this age of social sharing, I typically do not post things like this but this guy takes the cake. read more

I was present with Matt Bricker as we planned to ride together after he bought the bike. I was only present for the second day and was not present for the first $8,150 dealer offer on the bike but let me tell you what I heard the second day. The sales person, Paul, said that the offer that Matt received the day earlier $8,150 was the best they could do. Matt was asking about the $750 yamaha cash back offer and the sales associate Paul instantly went to $8,300 and almost laughed about it. When asked why the price just went up Paul initially stated that the $8,150 was yesterdays price, had a smirk on his face and laughed, and said today's price is $8,300. He also said the $750 cash offer from Yamaha was already put into the price, this was not discussed at all previously. Theres no reason for the price to go up $150 when asking about other promotions, when questioned more about the price hike the sales person said 'oh must have made a mistake in the additional fees". This is the worst experience I've ever dealt with at a dealership. Two employees in the place and two customers, both employees were helping the other customer and ordering lunch. It was in reality about a 20 minute wait and he assisted us for 10 minutes. After not honoring the deal that was agreed upon prior to us driving 1.5 hours the sales person just walked away and looked like he could care less. The only other thing we did was ask for the owners information so we could complain, the employees only gave a generic business card and phone number. Don't let them try and get you in the door with an artificially low bike price (IE cycle trader advertised price), let you work them down to a reasonable price and then when you are ready to buy it raise the price on you. Horrible experience, would not recommend to anyone. Our sales rep was Parts Manager Paul Steiner. If I could rate them a zero I would. I wanted to add another thing to my review. One of the employees(John Paulson) that works at Flemington Yamaha has given the shop a 5/5 star review on google and wrote the review as though he was a customer only and not an employee. He probably does get work done to his bike at the shop but when looking for a dealership a buyer wants a dealership that is honest and upfront, an employee posting a review for his own employer is neither. read more

Sales OK, service not so much. Service side of business is useless. Took 4 weeks before they even started to order a tool needed for repair on a Kawasaki bike. I ordered online cost less than $10 for tool and fixed my bike in 10 minutes. If you want good service go somewhere else. read more

Last Friday (7/7) I order a part. Paid for it no questions asked. I was told to expect the part Tuesday or Wednesday, I would get a call when it arrived. Tuesday and Wednesday came an went - no call. I called Thursday and they did not know initially whether it was shipped. I called back and was assured that the part would arrive early Friday. It is now near the close of business on Friday and no call. Had I known it would take a week to get a simple part, I would have ordered it on line and had it Monday. Here is the kicker, having made to decision to support local business, I get kicked in the teeth by Matt (the sales manager) accusing me of having an attitude when I attempted to express by frustration. Now the insult to the injury...having done some on-line research - the part I am buying, it is literally half the price of what Flemington Yamaha is selling it for. There is no reason to support local businesses, when shopping on-line gets you the part faster and cheaper. Today is Saturday, after again promising it would be delivered to the store on Friday, I never received a call, so I drove 45 minutes to the store. Only to be told that still no delivery, with no idea as to when it will arrive. Lesson learned. Never do business at Flemington Yamaha. One star is not deserved. read more

Went there twice over the course of two days to purchase a new motorcycle. On the first visit I spoke with John Sr. Things were going really well and he was nice and welcoming. We almost reached an agreeable price. It was close to closing time and I didn't have time to make the deal before he disappeared. The next day I drove back the one and a half hour trip to finish the deal. When I got there John Sr. was off and I had to work with some other gentlemen who never identified himself. I had to wait almost 30 minutes before being helped. Once I started talking with the sales associate he informed me that he couldn't make any deals or change the price any as John Sr. price was all that mattered. He started texting John Sr. on his phone and we had a weird negotiations via text. After being unsuccessful in getting the price down to what I was hoping I was prepared to accept the last offer that John Sr. made. Right before I could agree to the deal I asked about a $750 Yamaha Customer cash promotion that was currently running the sales man said he didn't know and then the sales man informed me the price just went up another $150 and that the old deal was no longer valid. I asked for clarification on why the price jumped $150, as I was prepared to accept to previous offer and informed me the price was raised today starting now due to some other service charge that he couldn't specify. The salesman just walked away from me after that. I have never been so angry trying to buy something from some one before. Terrible customer service it's almost like they don't want to sell the motorcycles. I would never recommend this dealership. read more