I just received my BMW from Cross Country having completed 12K service. As always in the past, service has exceeded my expectations. Justin Reid scheduled my appointment with respect to my work schedule. Justin is always available and responds to phone or email contact. If he happens to be off a particular day, Matt always steps up to assist. Justin inspected my BMW and contacted me with additional recommendations, which were safety related and will save me time with an additional service visit in the spring. No hard sell, just good common sense. My bike was delivered, on time, as promised by professional service personnel, clean and undamaged. I am a customer for life. Joe read more

Awesome bike collection. Good service department. Only issue was getting an appointment early enough. They were booked solid for 1 month out and I had to go get my 1st service done at another dealership read more

I contacted Meagan in Clothing about an HJC helmet I wanted. Meagan checked and they had 1 in stock in my size. I asked if I could pick it up the next day and Meagan said because it was the last Large, but she could put it on 24 hour hold. I arrived the next day and picked up the helmet. Meagan is extremely knowledgeable and talked to me about my Bluetooth communication device and assured me it would fit. The cheek padding seemed a little tight, but Meagan said they do break in AND if remained tight, HJC offered a slim version I could order. Meagan, it was a pleasure making this purchase with your assistance. Alan read more

All you need to know is that it takes two weeks to ship two bolts! Hard pass. Typical issue of stating somethings in stock only to find out its special order a week after order is placed. read more

Had a really good experience purchasing my motorcycle here. I usually hate dealing with auto sales people but the guys here made the process smooth and easy. Bought my bike with little negotiation back and forth for a reasonable price. In addition to letting me ride the bike around the parking lot, one of the older guys even gave me a one-on-one overview of the specific details for my model showing me all the quirks and features. He even arranged the delivery of the bike to my house for free! I'm considering using the mechanics here for regular maintenance based on my pleasant experience. read more

Cross Country Cycle - Motorcycle Dealers Near Me - Metuchen, New Jersey

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Great service department Bob the service manager.. such a good guy Ben, the top salesman knows all the details of the new bikes and is very fair when discussing prices. The inventory is massive considering they have another store. read more

Great selection for motorcycles and off road toys. They even have a large bicycle selection. New or used, service, parts and accessories. Plus service is excellent. If your in the market take a trip here. read more

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Bought my bike and brought bike back for the first time service and they ruined my clutch by not placing bolt in. Burnt the clutch and now they are not taking responsibility. Horrible service department. Rude and never return any calls. And over priced. I don't recommend anyone to purchase any motorcycles nor get service done at this dealer. They will damage your bike and will blame you for it. read more

They have always done right by me in repairs and service. Great selection of clothing and products.

I just wanted to thank Maire Lanzafane and the nice folks at Cross Country BMW for making the purchase of my new BMW R1250RT smooth and easy. Thanks Maire read more

If you order a part online/phone sight unseen, be sure to ask that the INSTRUCTIONS are also included. 20% restock fee. On a positive note, the correspondence was professional and understanding, but management's rules are the rules. read more

They picked up my Ducati and returned it after they were done fixing it. Very safe and great service. read more

Cross Country Cycle - 2005 Ducati Monster 1000S - Motorcycle Dealers Near Me - Metuchen, New Jersey

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I am writing this review because I ordered a starter solenoid on my Multistrada. They too the order and charged me then said they would process the order. Then a week went buy then they said they would start processing the order. Then they said it would take another week to start shipping it. If you are impatient or think they should have an acceptable turn around time do not order from this place. read more

Brought in my 2006 Ducati Monster a few years ago, and they couldn't resolve the issue. A shop in Long Island tracked down and fixed the problem. Bike ran great!! Recently, I online ordered a fuel filter and clamps, waited a week or so, then was told it was coming from Italy. Items they should have in stock!! When I went to the parking lot to pick up the items, the confusion on their part had me waiting more than half an hour. Then, I decided to give them a shot again, rather than driving to Long Island,.. for a tune-up and check condition of the tires, and on-line requested an appointment. I got an e-mail that my parts were in. The parts I picked up and installed a month ago. I replied to Felicia's e-mail, and she helped get me in touch with service. Justin from service called me back, and when I explained I wanted the bike worked on, he quoted me that they worked on the bike previously, and wouldn't help. He said they only work on bikes "of that year" (2006 Ducati with barely 4,000 miles) in the winter. He suggested another Ducati dealer with a dyno, (which has even worse reviews than CC). He didn't even want to hear what work I wanted done. I'm sure a tune-up and induction diagnostics doesn't require a dyno. I get the feeling they don't want to work on bikes not purchased there. Unfortunately, I cant bring the bike where it was purchased from, Pro-Italia Motorcycle in Los Angeles, California.I was considering buying a Scrambler, (I also own a Harley "48", and a Honda CB750 cafe) but quite surely, NOT from this dealer!! read more

Cross Country Cycle - 2006 Monster - Motorcycle Dealers Near Me - Metuchen, New Jersey

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I'd forgotten to update. Cross Country Cycle eventually contacted me & the issue was resolved.

I had an amazing experience here purchasing my bike. Al was my salesman and he was easy to deal with and very knowledgeable. He gave me a great deal on the bike without having to negotiate. The best part is he reached out to me the very next day to tell me there was an interest rate drop and I'd be saving over $30 a month. I don't know about anyone else but that was definitely a first for me. When I'm ready to purchase my next bike I'll definitely be going back there to see Al. read more

Cross Country Cycle - BMW S1000rr. - Motorcycle Dealers Near Me - Metuchen, New Jersey

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I've been coming here for a long time. 4/5 years now and bought about 6 motorcycles in total from this company. It's 230 and been 42 minutes since I walked in the door WAITING to get my bike that has been ready for 2 weeks now. 2 weeks. What bothers me is I run multiple businesses and if I ever made a customer wait the amount of time I've waited I would be getting 1 star reviews all day long. The is ft is good dude. I mean he's a good guy, just wish the team there was on point. Parts were on top of it as well, just the waiting everytime I come in is super annoying. Like ridiculous. However the end result I'm happy with everything just not a 5star I feel the time could be spent better but however due to the fact of me waiting so long it just has lost so much value of customer service that it just needs to be addressed and everything needs to be fixed and reevaluated read more

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Arturo aka June was great the bike was fixed no BS. His quote was within 10.00 of my calculated estimate. Not bad for over 2000 in repair work because I low speed dumped my Street Cup : ( Arturo was attentive and answered all my pain in the butt questions. The best was he wasn't attached to his cell phone texting and taking calls anytime I was at the shop. That today is a major plus .Thanks Arturo and x country for getting me back on my bike before winter set in..... read more

I bought my first bike a couple of months ago I a 2021 Honda Rebel 500 ABS my salesman was Thaddeus great guy very helpful he really went above and beyond to get me that motorcycle and now I'm dealing with him again to upgrade to my 1100! But I have to say they are all helpful read more

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The quote I received from Cross Country was TWICE as high as every other place that quoted me. Obviously didn't use them so I can't speak to their service. read more

Awesome dealership I'd highly recommend this place.. Megan is absolutely awesome and has patience of a saint with her customers.. the parts guys are also awesome very nice to deal with and I can tell they know what they are talking about whenever I ask them a question about my bike.. Sent from my iPhone read more

I recently bought a BMW k1600gt sport from Cross Country Cycle. I could not be happier with the bike. If you have not ridden a k1600gt you have no idea what you are missing. I absolutely love the bike. Brandon was instrumental during this purchase. As I am located out of state Brandon was relentless in providing pictures, videos and any information I could possibly ask for, so much so I bought the bike before I was even able to throw a leg over it in person. I arrived late on a Saturday evening to pick up the bike and sign the paperwork, and the staff stayed late to complete my sale and secure the bike in my trailer (unfortunately I could not ride her home). Mare and Dan did an awesome job walking me through all the features, computer, and electronics of the bike. And then Dan and a gentlemen from the service dept ( all after hours mind you) loaded my bike into my trailer and completely secured it for my long journey home. And come to find out later, Dan is the owner of the business! How awesome is that? Brandon, and Ray the sales manager were expedient in processing my paperwork, and Ray even fired up a cash register after all the sales personnel had gone for the day so I could make a last minute accessory purchase. I could not be happier with my purchace, the friendly, courteous atmosphere I experienced, and the great staff at Cross Country cycle. I would recommend this establishment to anyone, and I'll certainly keep them on my horizon for my next purchase. read more

Cross Country Cycle - BMW K1600gt sport - Motorcycle Dealers Near Me - Metuchen, New Jersey

My older Ducati 999 was pretty neglected since buying other bikes and not using a "sport" bike but needed to get 12 years worth of services done. Met with Justin Reid and he was very helpful. I talked his ear off even though I am sure he was busy.... he was friendly. Gave me a written quote to include tires and a blinker that I broke. Very fair price.... Thinking it would take a week to do work I went away for July 4th.... bike was done like the next day. They held it for me no issues. Bill came to exact quote even though an adjustment of valves could have brought the price above quote..... very honest!!.....No adjustment needed, new shoes and bike is running better than ever. Informed me of what future maintenance is needed and any uogrades that were available which I will do soon. Very happy.... read more

Ordered machined cylinder head covers on Apr 12. Called customer service today the 28th. Never received tracking information so thought things were lost. All in all, good customer service and a reply within the same day. Would definitely recommend a purchase from here. read more

I bought my BMW R1200GS here after buying my previous motorcycle from another dealer in the area. One of the reasons I purchased my motorcycle here was the service department looked extremely professional. The purchase process for my motorcycle was very easy and went very well. I cannot day enough about my salesperson. I had my 600 mile service done late last year here and it was great!! I drove to the dealership for that particular service. I needed to have a software upgrade done to the bike and I wanted an alarm installed. They came to Long Island and picked the bike up when they were in the area picking another one up. They did the service very quickly and offered to drop it back off in a few weeks after the service. People need to understand they do not get to NYC or Long island very often so it may be a wit. I wanted the bike sooner and opted to take NJ transit to Metuchen and have hen pick me up from the train station. They did that and picked me up and all was 100%!!! Thank you for he great service!!!! read more

This place has top notch customer service and prob the most friendly staff out of any dealers/service places. Brought my Ducati in for some aftermarket levers and to adjust the suspension. The wait was a a tad long but that's because the mechanics took their time to ensure that the suspension was perfect. I watched the mechanic that was working on my bike through the glass window and he was extremely meticulous and handled my bike with care. While waiting, they had music outside and free burgers and hot dogs. Will def return for future services read more

Update 4/5/17 - completed my sale two days ago and rode the bike home. Everything was completely successfully, and Rob was great to work with. I'm not sure that I'll come back here for service, and the confusion over the out the door price vs sticker price is going to keep this from being a five star review. With that having been said, if you head in, ask for Rob - very no pressure sales and very easy to work with. Tell him the dude who bought the ctx1300 sent you. read more

My review addresses the service they offer for my motorcycle rather than sales. I have gotten my tires changed and made several trips searching for specific parts for my Honda CBR. AS far as I know, the price for changing tires was the lowest I have encountered in my area ($30 per wheel, off the bike) and it only took them about 30 minutes to swap them out. I really appreciate a business that will allow me to come in on call and change my tires without having me to drive home or wait the next day. As for the parts, they offer a discount if you bring in the part number and they will order the part for you if it is not in their inventory. Having them order it for you seems to be faster than me ordering it on my own. Also, in my experience, I saved quite a bit on shipping costs ($7.99 shipping is pretty absurd for parts that weigh less than a couple ounces). I ride a Honda, so I can't attest for the other company's service centers. I can say that I am glad to know that I can count on their Honda service center for anything I need for my bike as of now! read more

I purchased my BMW from them. My buddy purchased 2 Ducatis from them and he agrees with what I'm about to say. The sale go not so smooth: He got the interest rate wrong and only realized days later that I couldn't sign up for the lesser 'new bike" rate on a pre-owned bike, made me wait forever for accessories, broken delivery dates, rude merchandise sales people who ignored me standing there forever. This would merit them 3-4 stars in my book. The one star comes from experiencing the service center which eclipses the rudest nightclub bouncer experience that you can imagine. They literally have told my 50+ year old father to leave the premises and take the bike with him just because he had no appointment to drop it off (mind you we were asking for them to look at it whenever they cleared up). Only reason for showing up without appointment was because they wouldn't answer their phones for a week nor would they call back. Try filling out a info request form online just to never hear from them. It's not about being understaffed (I can respect being understaffed in order to give the customer a better price at the cost of speedy service); it's about being run poorly and rudely. Even if you can get to me right away; there's no reason to be rude to me or ignore me. I've litterly been ignore while standing in the showroom (not the sales dept; they will rush to sell you bikes - it's after the bike sale that the ignoring starts).. This place is run like a joke but it looks nice and shinny because of all the bikes. Take your money elsewhere. read more

Traded in my Ducati for a new Triumph. Randy was an absolute pleasure to work with in picking out the right bike and get it to me. From beginning to end, he and the whole team took care of me. I absolutely plan to continue doing business with Cross County in the future. read more

I just have to say this place is amazing! I wanted a Harley and originally went to a Harley shop, but considering they didn't even acknowledge me. My friend and instructor suggested this place.. I'm so happy I came. Walked around the first building, and immediately someone asked me if I had any questions and if I was looking for something specific. Wow! The person I originally spoke with I forgot his name, but he suggest I look at the Honda bike in the other building further to the back. That's where I met Lanny. I have to say not only was he very catering and comforting. This is my first bike. He really went above and beyond to make sure I was happy even with some minor bumps in the road. I really feel like he was more of a friend then a salesman. For that I applaud your dealership!!!! Amazing customer service and outstanding salesmanship. I'm very pleased. read more

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MATT BOLEY and his team at Cross Country Cycle (Triple C) are fantastic and second to none. No other repair facility was able to successfully diagnose and treat my 2002 BMW R1150RT. Matt and his crew took on the challenge and fixed the issue! I was happy to request that they look at additional problems I was having with my bike, but before I could ask, Matt and his team had already identified, diagnosed, and had an estimate ready so I could make the final decision on treatment. I don't usually leave reviews, especially not good reviews, but Matt and his team at Triple C are amazing. read more

About a month after filing my first review and returning a customer experience survey I received an email from the manager of this dealership Mr. Jason Pelcman. He was very receptive to my concern and even arranged to get me merchandise I needed for my bike (cold weather gloves and maintenance materials) roughly equivalent to the cost of my service. Since I know they're keeping an eye on any problems with their technicians and following up with customers to make sure that everything is settled, I will definitely return in the future for services when they are beyond my home garage capacity. read more

Only 3 stars because prices are almost always higher than anywhere else. Selection is good, but can be better. I get it, brick-and-mortar shop, employees, rent and so on, but can you at least sell at a competitive price? Many other places offer free shipping on helmets and gear and no tax if out-of-state. Your price is higher and there is tax. If you don't heed the suggestions, people will try it out in your store and buy it somewhere else. Something to think about. Example: Speed & Strength Moto Mercenary Helmet - $139.95 SS1000 - Silver Face shield - $39.99 Sales Tax - $12.60 Readily available online from several sources: Helmet - $129.99 Shield - $29.99 No Tax & Free Shipping Difference: $32.60. I purchased at the store because I am a loyal local customer, but loyalty has it's limits. read more

Had a screw in my rear tire during break-in period and after road service towed my bike -this dealer had me up and running the following day. They did a great job and new tube has held up well for me to enjoy a years worth of riding so far. Their events and free meals are wonderful. Was able to purchase parts using their reward points system. read more

Maybe be it is me, but when they guy walks in with a checkbook ready to buy, you make an attempt to make a deal. How they deal. " that's the price". Was made to feel like they were doing me a favor, I was wasting their time. Not very courteous, nor professional. I will not be back, someone else will be more then happy to take my cash. read more

Let me start by saying I'm in the automotive business, so I know the good, the bad and the ugly of customer experience. Ben Bobrowski is the best sales associate I've come across. A true pro! Patient and helpful. Had to wait for the bike and Ben was communicative the entire time. Answered all my questions and kept me updated throughout he process. He delivered the bike to me and walked me through the details thoroughly. Can't say enough great things about the buying experience. read more

I have previously had multiple Ducati's serviced here over the years. My issues: when calling the dealership it is nearly impossible to get anyone to pick up the phone. If you go through their online contact by email you may get a phone call back you may not. I sent a request through parts manager Paul Hanson (good guy) and he forwarded to service on my behalf (to Justin the Slug). Six days later no response for service work quotes on a Ducati 996. It seems like a lot of incompetence, communication issues and lack of integrity for how they work and communicate with customers. What is scary is that this probably overflows to a sales experience or work that is performed on the motorcycle. I ended up getting my parts service quotes and put a deposit on a new 2022 Bayless edition anniversary bike at Quaker City Motorsport. Cross Country as dealership is gone completely downhill and is on the verge of implosion. Stay away, far away. read more

I had a great experience. I never felt pressured to buy anything as you do when car shopping. This was just all in my hands. Brandon was my sales guy and he was very cool and laid back with the process. I got my Ducati monster 1200s and love it. I purchased it on Wednesday running into the closing hours. But he stayed extra to finalize my deal. Picked the bike up next morning washed and serviced. I highly recommend this place. read more

Ordered new bike in Nov 2020, for expected delivery end of March 2021. Early April I was told bike was at BMW US warehouse distribution center, then a few days later still is US customs, then via e-mail they said still in Germany. They had no idea where the bike actually was. And nowadays logistics is a precise science, not a guessing game. Mid May they finally said the bike was in their hands, being prepped, and would call me in a couple of days to set up delivery. 10 days go by. When I called to follow up, I was told again the bike just arrived (??), been prepped, and would call me to set up my pick up. Nothing. Following week I called again, was told bike finally in... I cancelled the order and an hour later I received the deposit back. It seems to me there was no bike after all, and felt as if they kept lying about it. Based on other reviews I trust this was an isolated case, however a good friend experienced a similar issue with their service department, around my same time, waiting for spare parts that never came in, and had to bring his bike somewhere else. I usually don't write reviews, either good or bad, however since I decided to buy at this dealership based on positive reviews left by other fellow bikers, I felt obligated to share my own experience, hoping to help other buyers. read more