Probably the best auto shop I've ever dealt with. I've been coming here for a while for both major and minor work and these folks have been phenomenal every time. Prior to getting recommended (by a foreign car mechanic my family has used for years who brings his own domestic cars here), I was primarily going to dealerships. When I needed some major work done (engine replacement), the quote from the dealer was astronomical so I asked around and the estimate from Fleet Service was over $1000 less. They came in true to their estimate with no surprises or pushing add-ons. They also completed the job in less time than quoted and their work was excellent, the car has performed perfectly since. They're very flexible with scheduling as well, I had a minor issue pop up days before a long distance trip and they had it turned around the next day. As for oil changes, I was out in less than 30 minutes. I'm frankly shocked by some of these reviews as all my interactions with the owners have been friendly and extremely helpful in accommodating my needs. I would highly recommend them for domestic car owners. read more

My Whole Family uses fleet service and always reliable service. Knowledgeable technicians and speedy service. Christian is marvelous and customer friendly. Highly recommend read more

We were on our way to Nashville when a tire on our cargo trailer blew. We had a spare but didn't have the tools we needed to replace it. Fleet Service helped us replace the tire in just a few minutes and checked the others, all without asking for a dime. These people are unbelievably kind and the ONLY people in the area who even gave us the time of day about needing help with replacing the time. read more

If you want great work done on your vehicle I strongly suggest Fleet Service in Madison Tn. This company repaired the car and kept me posted during the whole process. Fair price and we had the car back exactly when the promised. It is so hard to find honest car repair shops. I have taken them three of our cars. I love the customer service. They even texted me updates and I loved that . I applaud them. Keep up the great work. read more

Kristian Prock, Fleet Service I have been doing business with Fleet Service for well over 15 years. I have recommended dozens of family and friends over the years spending thousands of dollars just within my family and have had good service up until yesterday. On 4/18/23, I took my 2016 Tundra in to have the headlights replaced with Spyder after market brand. I called, made an appointment and took the truck to Fleet with the lights. Kristian gave me the price of 2 HRS labor totaling $180.00. This was acceptable to me at the time. After I picked the truck up and went home, I was looking at the lights and noticed that the side lights on both lights were not working. I called Kristian and told him in a very nice way what I observed and wondered if he might know why or take another look at them for a fix. He immediately stated that "well that's what you get when you buy cheap After Market Chinese pieces of S**t lights, they are plug and play. You bought them, you brought them to me, I put them in, I've done my job and the rest is on you!" I was dumbfounded at the response and have never been yelled at or spoken to in that manner from any service business. I attempted to see if there was anything that they might check to try and fix the issue. He basically said you can bring them in if you want but don't expect anything. I informed him that I would have to think about it and get back to him. At that point he asked me if I was mad. My answer, as you can imagine, was not that polite. He then said "So you disagree with me that they (Lights) are cheap Chinese pieces of S**t." My answer was I didn't know the country of origin, but I paid for them, and they were certainly not cheap. He was attempting to keep arguing at which point I informed him I would take the truck elsewhere and have someone look at it. The following day on a hunch I looked at my old lights and notice that the bulb for the side light was still in them. I took them to a friend, and we took the front of the truck apart and sure enough Fleet had not put in the bulbs. So it was not actually "Cheap Chinese pieces of S**t lights that were the problem just incompetent arrogant mechanics. It took us about 30 minutes not 2 hours. NEVER, EVER spending another dime there. read more

DO NOT DO BUSINESS WITH THESE PEOPLE! That opinion people have of shady dishonest mechanics? They are the reason. Twice we had to have the timing chain replaced and last time we were told by Kristian it "is good, there should be no more problems and I will stand behind my work" The timing chain started rattling again for the third time and now they are quoting over $3,000 for a new engine for the problem they caused! Kristian yelled at me for holding him to his word and hung up on me! His wife yelled at my wife and told her "I don't give a f***!" when we said we would have to take them to court to make it right! We have been going to him for years, and all of our friends do too. No more, and we will recommend everyone we know who does do business with him to go elsewhere too! AVOID THESE PEOPLE AT ALL COSTS!!! PS: I don't know why my profile shows California, I live in Nashville, TN read more

Our experience with Fleet Services was horrible. The customer service we were given was appalling and they should be embarrassed. We were treated horribly, called names, and hung up on...not once or twice, but THREE TIMES!! The lady at the front was nasty on the phone and she claimed our complaint was fictitious, and it never existed. She called me a B!+@# to my husband after hanging up on me. This was all over an illegal service they performed on our car, which we gave them NO authorization to perform. Then they proceed to try and charger us for that service. The "owner" Christian was hostile and made us feel like trash. If this is how this business chooses to run, by all means ..go for it. However, I'll make sure none of my loved ones even step FOOT on their property. This company should be appalled by their behavior. read more

ATTENTION: ONE STAR = *ZERO STARS* If there is any advice in life that a person should heed to it is, when warned, use wisdom from someone else's misfortune. This was by far one of the WORST experiences that I have ever encountered from ANY auto repair service/shop. In short this Auto Repair Shop took my 2003 Honda Civic and kept it for almost 2 months for repairs. I paid $1,500 for repairs that were not done to my vehicle along with sludge, oil, and fluids that covered the undercarriage of my vehicle that was not there before leaving my vehicle in their care. Upon returning to Fleet Services to request compensation and repayment for my unrepaired vehicle, the owner refused to look at my car, would not clean off the undercarriage, and said it's too bad that I paid $1,500. He walked away, and his wife (business manager) laughed. Following this interaction, I submitted a complaint with the Better Business Bureau against Fleet Services that same day. The shop replied once and then discontinued any efforts with the BBB to rectify or resolve the situation. Please check the Better Business Bureau website for detailed information regarding this shop. BBB will keep this complaint against the auto body shop for three years on their website. Fleet Services is not listed with Yellow Pages, has no contact listings as a business or shop, goes only by word of mouth, and has had so many negative reviews with Angie's List that their membership was terminated. If you are in the Madison area please avoid this auto body shop like the plague. These are not honest business owners, and from my interaction, they target customers who spend substantial amounts of money. Fleet Services is not in the business of honest repair of vehicles. If it were possible to choose a negative amount of stars for a business, Fleet Services would be that place! read more

We have used Fleet Service for years and have been happy until the last repairs we had made. Had to have the timing chain replaced. Brought the car home, and a couple days later all the oil leaked out onto our driveway. Took it back and they had to replace a faulty part they put in and put oil back in it from the timing chain repair. Took it back again a few weeks later because it was still having problems. Had to have another timing chain repair done because they didn't catch during the 1st repair that there were metal shavings that had gotten in the engine. The girl up front said she thought we might need a new engine, but when I asked Kristian, he said the engine was fine, but if I had any other problems to bring it back and he would stand behind his work. Took it back and he kept it for two weeks. Started it up, never actually looked at it again. I had to call him twice to see what was going on. Finally said the only thing he would do was put in a new engine. Yelled at my husband when he tried to explain to him that this was not what he told us the last time we had it in, and we would like him to honor his word and stand behind his work. I tried to talk to him but he wouldn't come out from the back. Tried to talk to the girl up front but she wouldn't let me have a word in edgewise. When I raised my voice to try to be heard over her she threatened to call the cops and have me hauled off the property. When I told her we would be letting everyone we know not to do business with them, she said..."tell the world! I don't give a fuck!" I don't know what has changed in the last few months, but I am so disappointed in this service and professionalism. We really thought we had finally found a great mechanic that we could trust. read more

Honestly, I'm 57 years old and have never taken the time to write a bad review of any business in my life. I was a small business owner for years and recognize how hard it is to run a business. BUT, this deserves mention. I have probably spent over $3000 on repairs at this shop for my cars in the last couple of years, and have recommended other folks who have also spent a fair amount of money. I have a half dozen repair shops within five miles of me in West Nashville but have been driving or paying to have vehicles towed the 30+ minutes away to this shop in Madison. I feel that I have been a very good customer. I was not expecting to be on the phone with the front desk staff discussing my latest mechanical issue, only to hear the chief mechanic (owner, I think) yell within clear earshot of the phone receiver, "If she's going to buy a car she needs to know the crap she's buying!" I was shocked at the insulting disregard for his good, paying customers. I thought perhaps when I picked the car up a couple days later it would give him an opportunity to simply apologize for his rudeness, but nary a word. He received a $967 check for his service and I got nothing other than the certainty I would never do business there again and would share the incident freely with those I've sent to him for business. How you treat customers matters. read more