I wrecked my car and was referred to them through a neighbor because they had done wonderful work on their car, very pleased ,so easy to work with ,they did a wonderful job on my car in a week I was in and out. At had nothing to worry about. They took care of everything for me great group of people read more

Plan B Autobody - My front end after hitting a pylon and a parking lot - Body Shops Near Me - Goodlettsville, Tennessee

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This is I don't know The second or third time I've used them and it's because the people are so amazing between insurance drama car rental drama and my own personal drama they kept a cool head they were funny sweet attentive unbelievably knowledgeable Holly is an OG in customer service over there she freaking rocks everybody rocks but the gal's up front man they are the greatest humans on this planet!! I will use them for any auto body repair stuff forever and always forever and ever amen. read more

By far the worst body shop ever took two months to make the repairs and they wasn't even finished and they had paint overspray all over my rims as well All The negative Google reviews I've seen on this company paints a more accurate picture of them and there business practices Save yourself from making a horrible mistake do not use this body shop read more

WARNING DO NOT USE PLAN B AUTO BODY Worst body shop I've ever used not only was the work they did sub par and was not finished what they did finish had to be redone due to being done incorrectly they have zero communication and will do work that wasn't asked for and holds your car as hostage if you don't pay for the unwanted work DO NOT TRUST THEM WITH YOUR VEHICLE read more

They did such a nice job for me. My car looks fantastic. It was done quickly. The customer service was phenomenal. I strongly recommend them. read more

They did an amazing job on my 2015 Nissan Murano. I hit a deer and went there just to get an estimate for my insurance company. They got the ball rolling called my insurance adjuster, got me in a rental car and got my car in the shop that day. They kept me informed on all the progress and got my car fixed in a very short time. They did an amazing job you can't even tell it was ever wrecked. Plus they clean and detailed the whole inside of my vehicle . It looked amazing and smelt like a new car. They were very friendly and professional and very helpful and informative. I'm very happy I decided to go there and will definitely go back if I ever need any more body work done. read more

I highly recommend Plan B Autobody. I've used them 3x, but the first 2x the vehicles had to be totaled, so they didn't have the opportunity to actually fix the vehicles. This last time they did. The office staff was helpful, kind, and always kept me informed about what was going on with my vehicle. My insurance company was a complete NIGHTMARE to deal with (an understatement), but thanks to the shop manager Amanda never giving up, the ins co finally agreed to fix the vehicle according to OEM standards (which the ins co did not want to do--they wanted to cut corners.) The work was completed quickly and thoroughly. Thank you Plan B Autobody for making my vehicle like new again! read more

I have had to take a couple of our cars into Plan B Autobody this past year (it was a rough year!). I can say without a doubt that Steve and Vickie and the whole crew at Plan B make it a lot easier on the customer. I would 100% recommend them to anyone needing work done. They work seamlessly with insurance and take care of everything for you. Also, in the instance I did not go through insurance they gave me the best deal they could to make it hurt a little less. Only thing is they do not take cards at all....only cash or check so make sure you plan ahead if you have a deductible or are paying out of pocket. When you leave with your pretty car you will not only be happy with your car you will have gained some friends in Plan B and the team. Steve also let me know that if you call and it goes past 2 rings it goes straight to his cell phone 24/7 so there is always someone on duty! read more

Plan B Autobody - All fixed up after my car had an encounter with a tough set of railroad tracks and a pothole! - Body Shops Near Me - Goodlettsville, Tennessee

More trustworthy than your insurance company! If you have damage to your vehicle they have so much experience working with delays that can happen with insurance reimbursements. For example, you send in photos to your insurance company however there is damage underneath the car that is not visible in your photos. Plan B will send them full details of all damage to help the process. Really nice people too!! read more

If I could give these guys 6 stars I would! Steve and his team are fantastic to work with. I'd you've lost a great car you loved in a wreck Steve understands and will stand with you in your grief. He will also give you free guidance when dealing with your insurance company. The guy knows what he's talking about and he's always been very generous with his time. They have the reputation they do for a reason. Go there! read more

My brand new 2022 Hyundai SUV was involved in a rear end accident. There is a difference taking your car to a local location versus a franchise. I am thankful for the work the shop did and the staff is super awesome. The fortune is in the follow-up. Thank you guys for taking care of me (answering all of my questions because you know I have a lot of them) and my vehicle. I really appreciate it and I am really happy with the work that was performed. When I do business with someone, it is all about integrity. That is why I brought it here. read more

These guys are amazing! I was in a minor fender bender, and brought my car in to have the bumper and paint repaired. Plan B Auto was super welcoming, transparent, and best of all- quick! Even though they are a little far from where I live, I will always use them from now on. read more

This is definitely the place to go for all your needs. The reviews don't lie. They make sure you leave 100% happy. My car was recently the victim of a concert pouring incident. Steve and his team worked wonders to get my car fixed up. It looks better now than when I drove it off the lot! They exceeded my expectations. I can not say thank you enough for all the work you guys put in! read more

Plan B Autobody - From concrete to showroom ready! - Body Shops Near Me - Goodlettsville, Tennessee

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It pains me to have to complain about another business, because I am a business owner as well. I took my car to Plan B Autobody for a all over paint job. I was giving an estimate that was reasonable. However, the price changed numerous of times. I didn't complain about the price til the last time it changed. I understand in business that when starting a job sometimes there are things unseen. My biggest complaint is when I got my car back after 4 1/2 months later when I was told 2 months, I started noticing things, like runs in the paint, hardware missing, scuff marks when they installed my hood and adjusting. I asked for a all over paint job and door jams wasn't painted, when I asked the owner he said that'll be another $1500.00. My question was, you took the hatch off, painted both sides even the jam on the hatch, took all ground effects off and painted everything all but the door jams. They broke my driver side window which was tinted by a awesome company, they replaced the window and had Blackout Tint to tint the window and that didn't turn out good either, it had a rip in the tiny. They said they would fix it and get right on it, but me and my daughter waited and waited ( Nothing). So we just left. The problem with this company is, they can't keep help, the help they do get isn't professional, the owner is the boss and should either over look the job and make sure it done 100% guaranteed, or do it himself. Not happy with the company nor how the owner is a CON! Thank you for reading and hope your experience isn't unpleasant like mine was. Gary Creek read more

Steve and the group at Plan B Autobody were a pleasure to deal with. I brought my wife's Nissan Rogue here for a repair. From the first estimate of my vehicle to delivery of the finished product, Steve was very thorough and professional. I would definitely recommend this auto-body shop to a friend! 5 stars all around. read more

The guys at Plan B did a fantastic job painting my Harley. They took the bike apart, gave it a beautiful paint job, and reassembled it perfectly. I will be recommending them to everyone I know in need of auto body work. read more

I have gone to Steve for years. He's fixed several cars. The cars always look great and he is fast and makes the process of dealing with insurance a breeze. read more

We went there to check a used car. Technicians are super nice, meticulous, and professional! Compared with big chain body shop, where you will always get "Everything is fine", this place is way better. Thanks for your help and advice. You are awesome!!! 5-star! read more

My Car had quite a bit of oxidation on the hood and roof. Steve quoted me a fair price and did an excellent job on the painting, even touching up some spots on areas that I didn't ask him to do. My car looks great! I would recommend this shop if you are looking for friendly, fair and professional work. read more

You can not even tell I ever had gotten into an accident. As a single mother I was so stressed about the situation and Steve with Plan B put my mind at ease and had me back on the road in no time without gauging my pockets. I would definitely recommend Plan B Autobody to anyone needing any body repair. Thanks Steve! read more

Fantastic work! Very professional and friendly. Did great work on dent & scratch repair.

Steve and his team have done several jobs for us. Whether it's a touch up on a bumper, or a major repair, Plan B has been very prompt, courteous, and has delivered a great product with awesome pricing. Their ability to communicate and work with our insurance company has been fantastic, and the jobs have come out looking great. We highly recommend the work they do. read more

On July 6, 2019, I contacted and spoke with Vickie at Plan B, about a very minor touch up work for my pick-up truck. She was polite, knowledgeable, and answer all my questions concerning the work I was looking for. From this conversation, I decided to stop by on July 9, 2019, to get an estimate. I meet with Steve that afternoon and he look over the area of concern. Note, prior to meeting Steve I had always took my vehicles for this type of issue to a contract painter from a dealerships that I know. Steve took the time to go over the work that needed to be done, but he recommended the best way to fix the issue. Then just doing a cosmetic fix that would only last a year. I love the work from my prior painters, but they would have not fix the issue as Steve offer. Steve's advise and recommendation was the best way to fix the issue. So, we agree to do the work. Outside of Steve's knowledge and experience in this area, he is also customer service focus. On the 11th I picked up my truck and I now enjoy driving it everyday. From this experience I have learned that auto body shops are not just for accident repairs, but they do provide other services that I never did think about. All I can say is if this ever comes up again, I now have a plan and that is going to Plan B and talking to Steve. Lastly, I just want to say Thank You to Steve, Vickie, and your Team for all the hard work, professionalism, and expertise in this field. I appreciate it and have no worries. Awesome work! Enjoy this day. Cheers, KSC read more

I would never use nor recommend this business. I was hit by a deer the week of Thanksgiving. Steve (the owner) assured me I would have my car back in a week. A month later my car was ready. He was a horrible communicator. The only updates I received is when I called. When I called(almost daily) he was also sorry but it wasn't his fault my car wasn't ready. Horrible business. read more

Plan B is certainly a 5 Star company. I recently took our van for a water leak under the dash. From the time I pulled on the lot until the work was complete Steve was helpful, considerate and honest. I highly recommend this company for your body shop needs. Thanks Steve. read more

Plan B Autobody is super professional, fast, and the owner, Steve Fishe is a perfectionist which is exactly what you want in someone working on your vehicle. Highly recommend them. read more

Honest, Full of Integrity, Helpful, Efficient, Timely and very comparable prices!!! I had to get my driver's side door and mirror replaced and the whole side of my car repainted to match. They did an excellent job!! My car looks perfect!! They go above and beyond for their customers. I will never go anywhere else!! read more

I was recently involved in an auto accident. I was driving my brand-new 2015 Mazda CX-5 when I was hit straight on out of nowhere by another vehicle. I still had temporary tags on!! The other person's insurance company advised me to go with their "select service provider". They assured me that the nearly $20,000 worth of repairs needed would be done with the best quality of work. I did NOT want to have a brand-new "repaired" car, but I thought I had no choice. Until a friend of mine urged me to speak with someone at Plan B Auto Body. I spoke with the owner, Steve Fishe. Steve informed me that he did not affiliate himself with any insurance companies. He made me aware that most "select service providers" will often use used parts to lower the cost for insurance companies in return for more work. This made a lot of sense to me and I felt more comfortable sending my car to Plan B Auto Body. After a careful evaluation of the damage they declared my car a total loss to the insurance company!! Thanks to Steve's honesty/integrity and willingness to place himself in my position, I'm now in an EVEN BETTER 2016 Mazda CX-5! He sacrificed a lot of money for his business in order to do the right thing and total out my vehicle. He even told me that it would be nice to have $20,000 jobs come in his shop every other day but he knew it wasn't the right thing to do. I can only imagine the kind of respect and worthiness he puts into his work. This shows a lot about his character and the way he runs his business. If I ever need a body shop in the future it is guaranteed that I will be taking my car to Plan B Auto Body. Steve truly helped me and advised me throughout this stressful process more than he even needed to. Thank you so much Steve and Everyone at Plan B!!! read more