I had a minor door-vs-garage mishap on a car I was planning to trade in just a couple of weeks…read morelater. Filing a full insurance claim felt shortsighted, and going for a complete factory-level repair didn't make sense financially for a vehicle I was about to let go. I reached out to Plan B Collision, and Steve and his outstanding team stepped up in a big way. They worked with me to develop a smart, custom solution that perfectly fit my situation, and the results far exceeded my expectations. The car looks almost like it was, but at a fraction of what a full repair would have cost. Many shops would have turned down a job like this because it wasn't the biggest payout, but Steve and his crew treated me like a priority customer the entire time (even when I was openly trying to be budget-conscious ). Their creativity, skill, and genuine care made all the difference. I'm incredibly impressed with the quality and would 100% bring any future repair--big or small--straight to Plan B without hesitation. Here's hoping I don't need to, but if I do, I know exactly where I'm going. Thank you, Steve and the entire Plan B team!

I wrecked my car and was referred to them through a neighbor because they had done wonderful work…read moreon their car, very pleased ,so easy to work with ,they did a wonderful job on my car in a week I was in and out. At had nothing to worry about. They took care of everything for me great group of people

Great service. Kept me updated every step along the way. Worked with the insurance company…read moreseamlessly. Thanks!!

Friendly, thorough, communicative and got it ready as soon as the parts were shipped - which took a…read morewhile - through no fault of their own. I'd use them again.

They did unauthorized repairs on my car. Then demanded money for these unauthorized repairs. I…read moredon't even know if my car is repaired properly but I got to get my car. It's sad that they do this type of business.

2015 Buick Lacrosse (crushed grille) fixed like new in a timely manner. Insurance claim. Do…read morerecommend Mohammed

I highly recommend Walter Colson. They do amazing work, are straight forward on the price and…read morearen't afraid to do actually body work which means they were about $2000 cheaper than other shop quotes (who wanted to replace the hood instead of repair it). I'm convinced it looks better now than when I bought the car.

I had decided to repair my car at Walter Colson P&B after sustaining some damage to the front…read morepassenger side of my vehicle. My initial interactions with the business were great. Friendly people, fair pricing, updates via phone; however, once I saw my vehicle, I was utterly disappointed. Upon inspecting my car I found: 1- Thick layer of dust covering the inside dash, steering wheel, and floor mats 2- Trash inside the vehicle (wax pen, plastic floor mat covers) 3- Misaligned fender 4- Missing R and L hinge covers (they took the drivers side one off to match although drivers side was not worked on) 5- Hollow sounding door upon closure 6- Failed to inform me that the some paint protective film would need to be removed. Vehicle returned without it The tech who returned my vehicle to me had said he worked on nine cars in 7 hours, and was "sorry that the car had not been dried nor the plastic floor mat covers removed." I had taken the car back several weeks later to attempt to have these issues fixed. Some of the issues were fixed; however, the missing hinge covers and hollow sounding door remained. The owner himself even worked on my car and couldn't properly diagnose the door issue! When expressing my dissatisfaction with the work the owner said "there's nothing more I can do, cars are just big tin cans." I ended up taking the car to another auto body shop and they diagnosed and corrected the problem within MINUTES! Now my car is as good as new! To Walter Colson and employees: PLEASE treat your customers vehicles like your own. I take great pride in my vehicle and was SO SO SO disheartened to see it treated and returned in this state. STAY FAR AWAY FROM THIS PLACE if you care about your vehicle at all!!!

Nothing but great things to say about this place. I accidentally had a friend hit something with my…read morefront bumper and it was coming off. I walked in at 8 AM asking for help and by 3 PM. It was finished, although it was a very simple fix they didn't make me spill silly and gave me plenty of information and even found a way to lower my cost Keith and the crew were very friendly and I would give more than five stars. If I could, they made this easy and painless will be going back but hopefully don't ever need to.

High quality work and cost (while not cheap) was lower than others. Plus, very nice folks…read more Recommend.

Sent in to have insuran body work down and came back with new damage. Left in lot for weeks a 19 yr…read moreold garage kept truck. Burned the hood doing blending and left outside weeks on end and now big bubble on roof as well. Communication was trash whole experience trash. See you in court!!!

Absolutely grateful for the work you all did on my mom's car. She will be a forever customer…read morebecause of how she was treated by the team.

I don't believe I'm making an unreasonable request. I never…read moreasked for the car to be restored to a brand-new condition. However, if you consider yourselves professional repair specialists, I doubt even you would be satisfied with the current level of exterior repair. I understand and accept the use of used parts, but using damaged used parts and taping them together as a temporary fix cannot be considered proper repair work. The more I think about it, the more I feel that your repair service was unacceptable. I am not satisfied with the work done, and I would like to request a refund for the incomplete and improper repair.

I recommend this place for any body repair you need done well. They were able to give me a total…read moreprice and didn't hike the price. What they said after looking at the car is exactly what I paid. The people were friendly and genuine. They made me feel comfortable about the project being completed on time. In fact, it was completed one day ahead of schedule. The scratches I made from not seeing where I was going was frustrating because I caused it, but they understood and kept me in the loop throughout the entire process of when and how to pay and what they thought could be done. Excellent service and great patience for my situation and my schedule to drop it off and pick it up. After reaching out to at least 6 different collision centers, their price fit my budget. They were the best deal and the best service!

Jame Garland and the team did a fantastic job turning my bad luck accident into a great experience…read more They fixed my car in a timely manner, communicated with me on the progress, dealt with my insurance company, and my car looks better than new. I highly recommend this shop to anyone who needs collision repairs. Thank you all!!

i have lived in Old Hickory 30 years. Some people cant drive. i must be a magnet. Been to several…read morecollision centers. The last few and all future needs will always be Apple. Kind,honest and fair. No others considered. Ron Satterfield