Neal the owner Michael the GM and Jessica are all…read moreprofessional and exemplary. This is the second time using them. They are without a doubt the best in town!

Good customer service, very communicative. The manager Michael is a good person to work with. Fixed…read moremy truck to look like new.

I would not have chosen this body shop had I known what I know now. My car was in the shop for 3…read moreweeks instead of the 1 week they told me it would take. The repair has since come undone in an area. I took it in 2 1/2 weeks ago for them to look at, and was told they would contact my insurance so that I could bring it back in for the repair. Since no one contacted me, I called today, and nothing had been done. Service at this Gerber's is not good.

I came expecting a car repair but I received so much more. They went above and beyond what was…read moreexpected. Fist of all, they were honest and kept open communication. Kent worked on my car and he wanted only the best for my car and wouldn't accept anything less. Apparently when parts came in initially, they weren't good enough so he sent them back and ordered OEM. Only the best. Once good parts finally arrived, my car was completed the same day. The same exact day. As if that wasn't enough, they cleaned and detailed my car. Let me repeat that, they detailed my car. I never imagined I would get that service. I keep my car clean but they did it much better than I ever could. Wow! I am impressed with the customer service. I am impressed with the skill. I am impressed. You bet that I'll tell anyone who needs service about Gerber glass.

I needed a little body work and paint done on my Chevy Cruze. Phil went above and beyond! Would…read moredefinitely use him again. Highly recommend!

Amazing! Took my car there yesterday and Phil is a pro! He's been in business since 1982 and you…read morewon't be disappointed. Fantastic, fast, affordable work from a trusted shop. He accommodated my Honda's Pilot's every need after I had a last-minute request. Highly recommend!

Matt, Cat, Bryan, and Eric are four of the outstanding team members at Nashville Collision team who…read moredirectly delivered to me exceptional service, honest dealing, courtesy, and the highest quality for value that I have ever received from any automobile shop anywhere. In about May 2025, I brought my 2012 Mercedes -Benz 350 ML with 4 wheel drive into their shop. I was pretty discouraged about having swiped a solid telephone pole ( to avoid another car aiming at me) that crunched the right side of my car. Matt helped me understand that if I sold the car back to the insurers for the $12,000 offered, then I could not expect to be able to buy it back from the insurer without the notation that the car was totaled. This dismayed me because I wanted to keep the car. Jump forward to March 2026. I returned to Nashville Collision to get my car returned and pay for it personally. In the interim, I accepted the estimated $7000 from my insurance so I could keep my car, which only had about 50,000 miles on it and ran like a top. I asked Matt if his estimate from the prior year was still good. He said yes! I took my car in and was dazzled by its beautiful condition when I picked it up around April 8, 2026. It looks brand new. They fixed a few things that I had not realized were broken like my taillight and a few scratches. They installed brand new OEM passenger side doors so all of the work is still OEM quality. They detailed the car inside and out, making it as clean and sparkling as it was when I bought it in 2013. The team was patient and always courteous to me. I am so glad I decided to keep my car and use Nashville Collision, a certified Mercedes body work shop, to repair my car!! I got more value than I could have dreamed that I would get. The car is on its way to being a classic Mercedes car, withers beautiful interior and sweet humming powerful engine. Thank you Nashville Collision! The wait was worth it! Lynne

I give a favorable 5/5 shining stars for Nashville Collision, LLC! I needed repairs on my '98…read moreLexus, so I was searching for collision centers that specialized in luxury vehicles. I found them via a cold Internet search and took a risk in calling. It was refreshing to speak with Matt, who has been nothing but kind and professional and extremely helpful with my questions and most importantly the handling of my vehicle. This was an insurance job and Nashville Collision was able to take care of my issues and work around some items Progressive refused to address (horrible auto insurance per my neighbor who caused the auto damage)! The process took longer than expected (due to Progressive) and Matt continued to keep me well informed via clear communication by phone call, email and texts (which I truly appreciate). This company provides great value. Upon pick up, my car was ready and received a great detailing to look as shiny and new as possible--a great added touch of service! I also met Cat in the office and she was very welcoming and I told her about my favorable experience with Matt and their company. I highly recommend Nashville Collision, LLC.

Excellent experience! Larry was thorough and communicated with me and the insurance company…read morethroughout the process. Quality work overall. I would highly recommend getting a quote!

Larry and the team were really great! I came to them with an…read moreout-of-state insurance claim, and some minor damage to the driver side of my Mazda where I was side-swiped by another driver. They fixed my car up quickly and looks like it never happened! They were also kind enough to drive the car back to my home nearby, since I was out of town when they finished the service. So appreciated!

Brought my two month old vehicle in after an accident. They wanted to repair my door that had a…read morehole in the door!!!! They told me this after a month of waiting. Oh and if you're in a hurry - don't be - you'll be waiting on average 10 minutes for anyone to actually talk to you.

Bethany at Caliber Collision is amazing! We had trouble connecting with insurance and getting our…read moretruck towed. We were involved in a hit-and-run, so it has been nothing short of a chaotic process. She has been extremely patient, understanding, and helped educate us throughout the whole communication process with our insurance and the other party's. They have not yet started working on our truck, but the customer service provided by Bethany has been out of this world. I can't thank her enough.

I had decided to repair my car at Walter Colson P&B after sustaining some damage to the front…read morepassenger side of my vehicle. My initial interactions with the business were great. Friendly people, fair pricing, updates via phone; however, once I saw my vehicle, I was utterly disappointed. Upon inspecting my car I found: 1- Thick layer of dust covering the inside dash, steering wheel, and floor mats 2- Trash inside the vehicle (wax pen, plastic floor mat covers) 3- Misaligned fender 4- Missing R and L hinge covers (they took the drivers side one off to match although drivers side was not worked on) 5- Hollow sounding door upon closure 6- Failed to inform me that the some paint protective film would need to be removed. Vehicle returned without it The tech who returned my vehicle to me had said he worked on nine cars in 7 hours, and was "sorry that the car had not been dried nor the plastic floor mat covers removed." I had taken the car back several weeks later to attempt to have these issues fixed. Some of the issues were fixed; however, the missing hinge covers and hollow sounding door remained. The owner himself even worked on my car and couldn't properly diagnose the door issue! When expressing my dissatisfaction with the work the owner said "there's nothing more I can do, cars are just big tin cans." I ended up taking the car to another auto body shop and they diagnosed and corrected the problem within MINUTES! Now my car is as good as new! To Walter Colson and employees: PLEASE treat your customers vehicles like your own. I take great pride in my vehicle and was SO SO SO disheartened to see it treated and returned in this state. STAY FAR AWAY FROM THIS PLACE if you care about your vehicle at all!!!

I highly recommend Walter Colson. They do amazing work, are straight forward on the price and…read morearen't afraid to do actually body work which means they were about $2000 cheaper than other shop quotes (who wanted to replace the hood instead of repair it). I'm convinced it looks better now than when I bought the car.

Do NOT come here. My…read morecar was not properly repaired, and the camera/ADAS system is still not working correctly. I paid about $2,700 out of pocket on top of what my insurance already paid, and the vehicle is still not restored to its pre-accident condition. They even returned my car with a scratched sensor. While they paid to address that, the main issue is STILL not fixed. I was constantly sent back and forth between AW Collision and Lexus of Nashville with no real accountability. This wasted a lot of my time and still left me with an unresolved problem. I was originally referred to this shop by Lexus of Nashville, but I later confirmed through my insurance and Lexus that AW Collision is not a Lexus-certified collision center, which makes the recommendation even more concerning. Now I'm being told the issue could be "because the car was in an accident," which defeats the entire purpose of paying for a proper repair. I have filed a case with Lexus corporate and submitted a complaint with the Better Business Bureau. I will also be posting photos, messages, and emails as proof of everything. Save yourself the time, money, and stress -- go somewhere else.

I was unfortunately read ended by a driver, that was determined to be uninsured, which lead me to…read moredoing some research into finding a shop that will work on a Porsche - which is proven to be difficult and filing a claim on my own insurance policy. Upon my research I learned AW was the only shop with Porsche repair certification and also the only shop that I called that didn't tell me no when I asked if they work on Porsche. It seemed like an easy choice from there, but my insurance (State Farm) thought differently. State Farm will tell you AWs rates are "above market", but when I did a deep dive into competing rates in the area, they are right on par with the local free market rates, and that's not even taking into consideration that often working on a luxury/European vehicle often comes at higher rate - the rates are in line with the average hourly cost of repair for any vehicle. Despite State Farm fighting with me and AW single inch of the way during this repair, AW went above and beyond allowing me to schedule an in person inspection with a State Farm collision appraiser and they continued to push back by submitting supplemental material to State Farm to ensure that this repair was being done properly and to the correct standard set forth by Porsche. No shortcuts were taken, no work was rushed, and the attention to detail regarding the damage under the bumper and to the repair itself met my standards (which arguably can be a little high at times). I spoke with 5+ different employees at the shop during my repair, and was always treated with kindness, respect, and a high level of professionalism. The workmanship has my car looking good as new! Also, the life of the vehicle warranty on the repair gives me a piece of mind for the future, although it's not anticipated that I'll need to use that. Overall, I had a great experience and really appreciate the work put into getting my vehicle back to original condition and a quality repair!

I was extremely overcharged for the work done on my car. They also billed my insurance company…read morealmost twice the amount that they gave me for an estimate. They did not notify me of any additional work that needed to be done or the increase. DO NOT TAKE YOUR CAR HERE.

I was just told they will NOT do an in person estimate of the car repair...they base it only on the…read moreonline photos sent in AND THE PRICE WILL GO UP FROM THAT estimate. She said it even says the price will go up. No problem...but they base the estimate on photos. How accurate can this be? And even if close...there is no guarantee. The price could be double or more. No guarantee that the estimate has any worth...the only guarantee from what I was told.on the phone is...that the price will GO UP!! Who trusts a company like this? What am I missing? So they throw out any estimate to me with no guarantee. I am to trust them with the repairs and the price WILL be higher than the estimate but who knows how much higher? And they won't do an in person...where they visually see the car...estimate. I just schedule the repair now knowing the estimate is not ...an estimate as there is a promise the repair will cost more. But how much more??? How can this be ok for people?