Darren is amazing. Very responsive with fair pricing and always pleasant. They converted our pool…read moreto a salt system and raised our pump. I won't use anyone else. Highly recommended.

I contacted aqua masters by mistake after Milton. My pool was flooded with bay water, sand and…read moredebris. I thought I was contacting someone local but my location put me in Tampa. Darren called me right away after the disaster. When I said he's too far, he said I can come there to you to help out. Darren and his crew drained our pool, cleaned it and acid washed it and we were ready to fill. He actually helped many of our neighbors on Manasota key. He was professional and responsive and fair. Thank you aqua masters, Darren and his crew. It's nice to have a company that cares and puts themselves out there during a crisis.

These guys are great they accommodate to your needs. The pool is always clean as well as the…read morefilter. We highly recommend Pooh bear.

From the owner: Reliable and affordable pool care services. Skimming,…read moreBrushing, Vacuuming, Filter Cleanings, Chemical Balance, Green to Cleans. Monthly Flat Rates. No contracts. Veteran Owned, Solid Work Ethic, Responsive, Attention to Detail. Service Zip Codes; 33603, 33604, 33612, 33613, 33614, 33615, 33618, 33624, 33625, 33626, & 33634.

I've never had my pool so clean! I've been struggling to find a good pool company and finally came…read moreacross Marshall's pool setvice and they've been a godsend! If you need someone to clean your pool, reach out to Tia at Marshall pool services and she'll get you taken care of! They were recently rated the #1 pool service in Tampa Bay!

So we just fired Marshall Pool service today after their Tech Anthony did his standard weekly…read moreservice and lied about brushing the walls of our pool and cleaning the filter basket (not the first time as we discovered). As a military veteran, one thing I value is integrity. I have no motive for dishonesty and I am compelled to share so others are aware. Here are the facts-- - The pool needed to be cleaner when we contacted Tia Marshall and we questioned the scale and debris on the walls which we spotted less than 3hrs after Anthony's departure. - This prompted us to question Anthony's write-up on the pool filter cartridges needing replacement (this is a 7-month-old pool). - When we complained, Tia defended him and mentions Anthony's GPS shows he was present at our address for just under 30min-- our camera footage showed him entering our pool area at 9:17 (while he was on the phone with Tia) and leaving at 9:24 just under 7min. - He did not brush the walls as he claimed nor thoroughly skim the pool or clean out the basket. She had no knowledge of whether he did this or not. - Anthony has shown up several times while on his phone and left with our pool pump in service mode 3 times. We've had to contact Tia repeatedly regarding this problem as the pool won't shutoff when in this mode-- ran for two days continuously until we caught it this 3rd time. - After this incident, we reviewed past camera footage and realized that this wasn't the first time Anthony short-changed our service-- and we discovered this for the first time yesterday and shared this with Tia. - At no point did Tia stop to consider the facts we shared and give the customer the benefit of the doubt. She was defensive from the outset. - After several back-and-forth exchanges, I asserted the pool tech was a liar based on the video footage and what my wife witnessed-- she was also watching him and home two days ago. - I also called Tia ridiculous because after all the information I shared she said I had not told her what her tech had not done. - This could've been resolved with an apology and a word with her technician. I ended service after her continued arguing.

We purchased our home in February and wanted to take advantage of our lovely new pool and spa as…read morefast as we could! We spoke with several pool repair companies and when we met Dan we knew we'd found our pool professional! Dan was courteous and timely scheduling and coming out to assess our pool and heat pump. As first time pool owners, we had a lot of questions. Dan assessed and fixed a small air leak in one of our valves and took time to help us better understand the basics of our pool. Our heat pump needed a complete replacement. Pool-X-Perts was priced competitively and worked with us to integrate our pool automation system as well! It was a great experience, the heat pump went in without problem, and we couldn't be happier! Lastly, a short time after the heat pump was replaced, Dan followed up to make sure everything was still working well and we were satisfied with our install -- of course we were! If it wasn't obvious, we can't recommend Dan and Pool-X-Perts enough! If you need help with your pool, this is by far the right group to call!

Dan is the best! He is dependable, reliable and I have appreciated his work over the 8 years he…read morehas worked on my pool. You can rely on him for good advice

Update: I was contacted and we discussed all my concerns. They were quick to provide some chlorine…read moretablets and ensure that I was happy. I appreciated the communication and kindness! **************************************************** Overall happy because they kept my pool nice and clear. Communication could be much better. One visit, they removed my pool robot-vac and set it aside. The visit log just simply said "vacuum not working". It had just been working the day prior, so I took a look and it had a piece of mulch that caused it to seize up. Removed the debris, and it worked just fine. No big deal. On another visit, we noticed they did not put any chlorine tablets in the floater. It was just empty. A few days before their next visit, I put my own chlorine tablets in the floater. But when they did their weekly visit, I come home to find the floater set aside on the pool deck with NO tablets in it. My brand new tablets I had just put in the floater were just gone. The visit log said, "Need a new chlorine floater" It was an old floater so the "floor" of it fell out (but you could put it back and as long as you gently place it back in the pool, it held the tablets). I called them and left a voicemail describing how my tablets just disappeared because they decided the floater is no good. I said it would be helpful if they would at least leave 2-3 tablets for me so I can put them in a new floater. So that was annoying, and they didn't even call back. Finally, I had been planning to take over pool care on my own, so I later sent an email letting them know. I know they got the message because they didn't come, but it just would be nice to be acknowledged when customers call or email. Again, overall, they kept the pool clear, so I appreciate that much. If I could do half stars, I'd say 3.5 out of 5. Keep in mind that while they empty baskets (including the one at your pool equipment), you (or someone) still needs to clean the filter once in a while. This helps your filter last longer and do a more efficient job.

Called them for service. Uses answering service. They did not call back after 2 days.read more

Paying for pool cleaning but at the very least they did vacuum and wipe tiles when needed. Many…read moreweeks, nothing at all. When we asked them to clean the filter as we suspected it wasn't being done, the worker didn't know how to get it off so he called his manager. needless to say it was a mess. After many complaints and installing cameras for us to really know that they were doing nothing we were told we complained too much! I just wanted my pool cleaned and maintained properly, considering i paid $160 a month! Needless to say, don't recommend and moved on!

Well I've had pool troopers for a year or so and when it was cold everything was great! Spring and…read moresummer roll in and the pool became an awful mess. I had to call to complain a handful of times because the pool was green and they weren't sweeping the walls or steps which is what I pay for. On top of that, after it wasn't getting better after multiple complaints I took a look at the filter and it was swamp green. I called a handful of time after that to confirm they are supposed to clean the filter and they said yes every time. I called to cancel but I did pay through the month to have them come out but of course no one has showed up. ****UPDATE****** I spoke to Patrick and had such a nice conversation and assured me he would have the company make it right. They were prompt and Jose was so nice when he came out. He even fished a black snake out of the pool. He also apologized and gave me his card and told him to let him know if there were anymore issues. This company made it right and I can absolutely respect that.

This company is absolutely as good as it gets! I am not proud of it, but, I am not the easiest…read morecustomer to get along with. The folks at Pool Troppers have always been up for challenge. They have gone so far above and beyond for me so many times it is hard to narrow done specific examples. My pool and equipment are old and I'm cheap- it's a terrible combination. I have been so very fortunate. Ludwig, Orlando and Kenneth have saved the day for me-with a smile-more than once! You can also be this fortunate give them a call quickly and set up scheduled service. You won't regret it.

We were loyal POOL Troopers customers for over five years -- year-round service -- and genuinely…read moreloved our experience for most of that time. Our previous technician was exceptional: professional, kind, and even brought treats and tennis balls for our dogs. We called the company more than once just to praise him. That's the kind of customer relationship that earns long-term loyalty. Unfortunately, the past few months marked a sharp decline. A recent fill-in technician was at our home for 21 minutes -- and our cameras showed she spent at least 5 of those sitting in her car. She left debris in the pool and a pool noodle blocking the drain. When we called to report it, we were told an area manager would follow up. He did call -- but the conversation felt combative from the start. He led with GPS data as though we were disputing the visit rather than the quality of it, made excuses for the drain issue, and left us feeling like we were the problem. That's not how you speak to a five-year customer raising a legitimate concern. This week our pool pump stopped working. We called POOL Troopers and were told there's a $150 diagnostic fee -- non-refundable, even if they perform the repair. My husband noted that had never been the policy in our experience and asked to speak with a supervisor. We were told the same area manager would call us back. We called another company instead. They offered a free estimate and came the same day. We're canceling our service. Not over one bad visit -- but because the response to that visit showed us that the company we trusted for five years no longer values the customers who stayed with them. That's a shame, because the people who made us loyal in the first place genuinely deserved better representation.