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    Pool-X-Perts

    5.0 (10 reviews)
    Open 8:00 am - 5:00 pm

    Services - Pool-X-Perts

    Pool maintenance

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    Review Highlights - Pool-X-Perts

    We tried others before we called Dan and his family to care for our pool and jacuzzi and never looked back.

    Mentioned in 10 reviews

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    Marshall Pool Services

    Marshall Pool Services

    4.6
    (9 reviews)

    I've never had my pool so clean! I've been struggling to find a good pool company and finally came…read moreacross Marshall's pool setvice and they've been a godsend! If you need someone to clean your pool, reach out to Tia at Marshall pool services and she'll get you taken care of! They were recently rated the #1 pool service in Tampa Bay!

    So we just fired Marshall Pool service today after their Tech Anthony did his standard weekly…read moreservice and lied about brushing the walls of our pool and cleaning the filter basket (not the first time as we discovered). As a military veteran, one thing I value is integrity. I have no motive for dishonesty and I am compelled to share so others are aware. Here are the facts-- - The pool needed to be cleaner when we contacted Tia Marshall and we questioned the scale and debris on the walls which we spotted less than 3hrs after Anthony's departure. - This prompted us to question Anthony's write-up on the pool filter cartridges needing replacement (this is a 7-month-old pool). - When we complained, Tia defended him and mentions Anthony's GPS shows he was present at our address for just under 30min-- our camera footage showed him entering our pool area at 9:17 (while he was on the phone with Tia) and leaving at 9:24 just under 7min. - He did not brush the walls as he claimed nor thoroughly skim the pool or clean out the basket. She had no knowledge of whether he did this or not. - Anthony has shown up several times while on his phone and left with our pool pump in service mode 3 times. We've had to contact Tia repeatedly regarding this problem as the pool won't shutoff when in this mode-- ran for two days continuously until we caught it this 3rd time. - After this incident, we reviewed past camera footage and realized that this wasn't the first time Anthony short-changed our service-- and we discovered this for the first time yesterday and shared this with Tia. - At no point did Tia stop to consider the facts we shared and give the customer the benefit of the doubt. She was defensive from the outset. - After several back-and-forth exchanges, I asserted the pool tech was a liar based on the video footage and what my wife witnessed-- she was also watching him and home two days ago. - I also called Tia ridiculous because after all the information I shared she said I had not told her what her tech had not done. - This could've been resolved with an apology and a word with her technician. I ended service after her continued arguing.

    Pool Troopers

    Pool Troopers

    2.2
    (167 reviews)
    $$

    This company is absolutely as good as it gets! I am not proud of it, but, I am not the easiest…read morecustomer to get along with. The folks at Pool Troppers have always been up for challenge. They have gone so far above and beyond for me so many times it is hard to narrow done specific examples. My pool and equipment are old and I'm cheap- it's a terrible combination. I have been so very fortunate. Ludwig, Orlando and Kenneth have saved the day for me-with a smile-more than once! You can also be this fortunate give them a call quickly and set up scheduled service. You won't regret it.

    We were loyal POOL Troopers customers for over five years -- year-round service -- and genuinely…read moreloved our experience for most of that time. Our previous technician was exceptional: professional, kind, and even brought treats and tennis balls for our dogs. We called the company more than once just to praise him. That's the kind of customer relationship that earns long-term loyalty. Unfortunately, the past few months marked a sharp decline. A recent fill-in technician was at our home for 21 minutes -- and our cameras showed she spent at least 5 of those sitting in her car. She left debris in the pool and a pool noodle blocking the drain. When we called to report it, we were told an area manager would follow up. He did call -- but the conversation felt combative from the start. He led with GPS data as though we were disputing the visit rather than the quality of it, made excuses for the drain issue, and left us feeling like we were the problem. That's not how you speak to a five-year customer raising a legitimate concern. This week our pool pump stopped working. We called POOL Troopers and were told there's a $150 diagnostic fee -- non-refundable, even if they perform the repair. My husband noted that had never been the policy in our experience and asked to speak with a supervisor. We were told the same area manager would call us back. We called another company instead. They offered a free estimate and came the same day. We're canceling our service. Not over one bad visit -- but because the response to that visit showed us that the company we trusted for five years no longer values the customers who stayed with them. That's a shame, because the people who made us loyal in the first place genuinely deserved better representation.

    Pool Troopers

    Pool Troopers

    2.4
    (19 reviews)

    Paying for pool cleaning but at the very least they did vacuum and wipe tiles when needed. Many…read moreweeks, nothing at all. When we asked them to clean the filter as we suspected it wasn't being done, the worker didn't know how to get it off so he called his manager. needless to say it was a mess. After many complaints and installing cameras for us to really know that they were doing nothing we were told we complained too much! I just wanted my pool cleaned and maintained properly, considering i paid $160 a month! Needless to say, don't recommend and moved on!

    Well I've had pool troopers for a year or so and when it was cold everything was great! Spring and…read moresummer roll in and the pool became an awful mess. I had to call to complain a handful of times because the pool was green and they weren't sweeping the walls or steps which is what I pay for. On top of that, after it wasn't getting better after multiple complaints I took a look at the filter and it was swamp green. I called a handful of time after that to confirm they are supposed to clean the filter and they said yes every time. I called to cancel but I did pay through the month to have them come out but of course no one has showed up. ****UPDATE****** I spoke to Patrick and had such a nice conversation and assured me he would have the company make it right. They were prompt and Jose was so nice when he came out. He even fished a black snake out of the pool. He also apologized and gave me his card and told him to let him know if there were anymore issues. This company made it right and I can absolutely respect that.

    Pool-X-Perts - poolcleaners - Updated June 2026

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