Well I've had pool troopers for a year or so and when it was cold everything was great! Spring and summer roll in and the pool became an awful mess. I had to call to complain a handful of times because the pool was green and they weren't sweeping the walls or steps which is what I pay for. On top of that, after it wasn't getting better after multiple complaints I took a look at the filter and it was swamp green. I called a handful of time after that to confirm they are supposed to clean the filter and they said yes every time. I called to cancel but I did pay through the month to have them come out but of course no one has showed up. ****UPDATE****** I spoke to Patrick and had such a nice conversation and assured me he would have the company make it right. They were prompt and Jose was so nice when he came out. He even fished a black snake out of the pool. He also apologized and gave me his card and told him to let him know if there were anymore issues. This company made it right and I can absolutely respect that. read more

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I would have given them 5 stars about 7 weeks ago when Chase was maintaining our pool. Now we've been dealing with Nigel, who absolutely doesn't know what he's doing! We've gone from crystal clear blue (Chase), to algae green (Nigel) UPDATE: Someone from POOL Troopers came out this past Saturday, and told me that they would return on Sunday (which was not done, and there was a language barrier). Our pool looks slightly better, but the water is cloudy and there is still an algae problem. The pool will probably be screwed up again by the end of the week. Can't swim in our pool in July read more

Your lack of knowledge of fixing the green pool by sending a tech week after week and him leaving with it still green is beyond mind blowing. Your company has cost me $600 in fixing it all. Call Family First Pool Service. The first time they came out it started clearing up the same day and they are veteran owned read more

Pool Troopers - Pool Cleaners Near Me

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The last year with this company has been a nightmare. The problems started when our pool turned into a green lagoon and we called to see what the issue was. They said we had terminated our account with them. This was obviously not the case, and there had been some sort of admin mix-up. When Pool Troopers terminated our account, they removed our salt water unit. When we reinstated our account, they told us we would have to deal with chlorine because of "supply issues." Ever since, we have had to call PT every 3 or 4 weeks to complain of algae and tadpoles in the pool. They say a supervisor will be out, and then the pool looks ok for a few more weeks before turning green again. The final straw was this morning, when I went outside and found my pool's water level was alarmingly low and water was gushing from my pool pump. Called PT and not only did they have no record of our most recent complaint about the green pool (a week ago), they had no record of anyone coming out since April. Someone was at my house yesterday. Currently calling other pool companies for quotes and calling pool leak companies to deal with this mess. Stay away from Pool Troopers. read more

After years of very subpar service, it seemed like Pool Troopers was finally getting its act together. After a price increase of $49.99 to $105 within about 18 months, they better have. However, it looks like they are quickly going back to their awful service. Two weeks ago, I ended up with a pitch black pool. Of course, they are closed on the weekend, so I had to get another pool company out to service my pool on the weekend. When I finally heard from the supervisor on Monday afternoon (they could not make it out till Tuesday), he informed me the "good tech left for a job in Orlando". So, I am, again, stuck with a tech that has now not shown up (it is 6pm on a Friday) even though I called their office at 3 to make sure he was still coming today. They, apparently, close at 5 so now I have an unserviced pool, again, until they decide they can shop up next week. I even called and text the supervisor at 430 to let him know the tech had not yet shown- with no reply. Perhaps they stop working before 5? Since I have a salt water filter that they can no longer service for whatever reason, I am not going to be paying $105 a month for a black pool and techs that can not even bother to show up ever other week. I am in Florida, by the way, not sure why review is showing as being California based. read more

Pool Troopers - Pool Cleaners Near Me

Had used this service for twenty years and is now rock bottom in service and reliability. Developed black algae over a month ago. Responded with service and did clean algae but pump no longer working. Several calls and ten days later, service came to restart pool. Worked for one day. Called six weekdays in row for service to return. Each day, CSR told me "scheduled tomorrow" . After ten days of pump not operating, they came for regular service but did not restart pool pump. Called Tuesday to request a technician and was told one would be calling. Called today and told on schedule for NEXT Thursday. Unbelievable lack of response from this company. Looking now for new company. Patric K called at 1 pm today to discuss above review. I called back within ten minutes but he never returned call. He later posted that he had "staffing problems" but never identified that his CSRs should give approximate date for service or why I had to call to find out I was scheduled ten days after my call and continue to have issues with black algae. Communication is not this company's forte. read more

I've used pool troopers for years and they have done an ok job. This past week however, my pool turned green I've been calling every day since Monday to get them out to the house and they keep saying they're busy but will get to it as soon as possible. It's been 4 days with no one showing up. We had company in town and no one was able to swim because of the poor response from pool troopers. I will be finding a new provider. Be careful hiring them as they are not very responsive. read more

Very shady. Quote you a price, then renege. When they get called out for it, they just apologize and try to upsell you to something else. Beware. Update: Yes, Patrick, I messaged you. I do have the right business and spoke to three employees at the Brandon location regarding my initial review. In the end, your customer service representative told me she spoke to the person in charge (superviser), and she was in fact reneging on what your employee told me - citing she listened to the phone call and that the employee was new and that a new policy was instituted at the first of the month and apparently all your employees haven't been trained. read more

We are done!!! We keep giving them chance after chance!!! Our costs keep going up and the service is just getting worse and worse!!! Our service day was changed without notice!!! Our salt unit is always blinking it needs service and we call and complain but nothing is done!!! There has been a service ticket for over six weeks this time. We have mold and algae again in our pool!!! They are being fired tomorrow !!! They do not care about customer service!!! read more

Miserable experience when having to call into the office to talk about a billing and service issue. Even when the techs who I had the opportunity to speak to in person agreed that your office staff was horrible. read more

In the time that I have used this service my pool has been green 3 times. They have failed to maintain the proper amount of salt/chlorine. They failed at testing the water properly. Every time we ask for a manager, we get brushed off. read more

We've been using them for over a yr now. Everytime I've had an issue with them I've called and they called right back or if in the neighborhood came right over. The pool company we used to resurface our pool uses this company as well to do a slow curing process so it doesn't damage the new surface. The guy came out every other day for a month and did the curing process. His name was Jose he was very professional, friendly and polite. I called around when I first hot here to find a service and 2 other companies said they cant take on new clients because they cant get reliable workers to show up. So I think this is the best company for pool service in this area. read more

Company is on point! Got back from a week of vacation, boom pool was green. Called the Troopers and bam! Manager was out the next day, cleaned and corrected the green pool. Also a great follow up today. Worth every dime we spend for the service. read more

We began using Bay Area Pool Service in 2010 when we bought our first pool home. We used them until we sold that home and have missed having a pool since! As soon as we closed on our new home the first phone call was to Bay Area Pool Service. We've always had outstanding service and were thrilled to have another pool home to have them back to. Service twice a month, never a problem or an issue and always great customer service when we need something. I can't recommend Bay Area Pool Service enough. We'll use them as long as we have a pool. read more

Bay area Pools ( Pool Troopers) Been dealing with them since we bought our home 5 years ago, They converted our pool to saltwater, Had a couple times the electronics went out, They never failed to come repair it at ZERO COST to me, for my money and opinion, of the most honest, ethical and professional pools companies around.. read more

Good job for about two years then fell apart. told me they cleaned when they just sat in the truck in my drive? Office confirmed there were here 20 minutes! are you kidding me, you can't unload/clean/loadup in that time. read more

This company and the people that work for them suck ass water all they want from their customers is an open account to the credit card to just suck and suck and suck more money away their customer service is atrocious don't trust these morons they blamed you for everything that goes wrong with the pool and it's system better off taking care of your own pool after being $400 in debt these assholes still put me in debt collection read more

THESE GUYS ARE THE BEST. I am new to pool ownership and they came out multiple extra times to teach me the ropes and walk me through every step. In addition the Customer Service folks (especially Samantha) have gone over and above to help out, calling me back to check on things, making sure the field technicians had spoken to me or stopped by. They always have the most professional manner on the phone and get the job done. I am thrilled with their services, the pricing is spot-on and I highly recommend ever aspect of Pool Troopers as their field techs know their stuff. They come early, get the job done, keep everything clean and running smoothly and are neat, clean, masked and pros all around. So glad I found them. You will be lucky putting your pool in their hands. read more