i would have been with Pool troopers come april 4yrs. I was the "whistleblower" as they say. I reported anyone and anything. I have severe anxiety, depression, Hashimoto's hypothyroidism, Complicated migraines (diagnosed by a neurologist) and im currently awaiting the appointment for the RA doctor. Im in constant pain but DO NOT want to apply for disability. I WANT TO WORK. Pool troopers sadly went from a mom/pop "family" company to a large corporation that no longer cared about their employees or customers, just that bottom dollar. The call center became like any other call center. As the SENIOR CSR still left there, the other became the assistant manager and trainer, i had to correct alot of mistakes, which takes time away from the phones and unable to answer the amt of calls the "newbies" were answering. Out of the about 10 CSR's there's only 1 that has a little over 1yr and the other is coming close to 1yr. all else have been there less than 6 months. However it was their mistakes i kept having to fix and REPORT. When supervisors didnt report a route was delayed and we have a customer calling in to complaint, id report that supervisor. PLUS take calls from customers that came in on someone elses line, doesnt count towards my incoming calls. PLUS call back customers that emailed me. The 2nd excuse used was my attendance. i have every 3 months doctor appointments for my neurologist, endocrinologist and my 12yr olds neurologist too. These are ALL PREPLANNED APPOINTMENTS submitted as soon as i would get them. PLUS last week i had 1 ER visit for bleeding while urinating, something that i've never seen before. PLUS my RA/carpal tunnel in my right hand and fingers was absolutely KILLING ME for the 1st time in my life. my hand just couldn't take it. i asked for permission to download the google extension for speech to text and finally got it but it helped only a little as i still had to use the mouse and lots of clicking. LAST BUT NOT LEAST is that i have unfortunately this school year had to deal with truancy from my 12yr old daughter. We went to truancy court on 1/11/23 and she had all these documents. I HAVE ALWAYS SENT HER DOCUMENTS VIA TEXT OR TEAMS. they said i was reluctant to return to work, when every single time id ask about it and ask for a little more time at home, indera persaud (manager -1yr) would say "DONT WORRY, WE DONT HAVE A CUBICLE FOR YOU, I'VE BEEN TOO BUSY TO GET ONE READY FOR YOU". Just 2-3 weeks ago, i have the call log, she and i spoke about this. I ASKED TO SPEAK TO THE CEO Mark Patton to plead my case to stay home till end of may only to make sure my daughter makes it to school every day. she once again said the same thing. no need to talk to him there's no space. I told her VIA text that my daughter and i decided for her to go to school ONLINE come next year until we can figure out her headaches. she currently has a MRI scheduled for 4/5/23. i have countless messages via teams and text of me telling her how sick i felt and how dizzy and nauseous id feel while working BUT KEPT WORKING DURING THOSE DIZZY SPELLS. Why should i have to be "disabled" due to some conditions that at times does cause some trouble. I want to work and feel that i deserve to work and be given that chance period. They cant say i violated policy, or was disrespectful to an employee, supervisor nor a customer. All i ever wanted to do was BE A ONE CALL RESOLUTION TYPE OF CUSTOMER SERVICE REPRESENTATIVE. I recently even told another manager Patrick Krantzburg that i felt i was part of an escalations group because i keep getting these calls that i had to do alot of reading in their account, change job types, send emails to expedite and report it as well. i honestly think i ruffled some feathers reporting EVERYONE! read more