Sharp Bone in Food + Terrible Management Response I ordered a Regular Half-Half bowl (white rice, veggies, onions, avocado + large drink) on May 19, 2026 at 2:55 PM -- Order ID AACEZNNYACBY. While eating inside the restaurant, I found a sharp, cut bone fragment in the meat. It was sharp enough that it could have easily cut my mouth or throat. I have clear photos and video of the bone next to the receipt. I politely asked the cashier to speak with a manager or the cook. No manager ever came out, and the staff acted like it was no big deal. I was eventually given a refund, but the way this serious food safety issue was handled was completely unacceptable. I still have the bone saved in my freezer and have already contacted Flame Broiler corporate as well as the LA County Department of Public Health. This location needs better quality control and better customer service when legitimate complaints are made. Always check your food here. read more

Flame Broiler - The sharp bone - Asian Fusion Near Me - Santa Fe Springs, California

I've always liked this location, never had a problem! My aunt always has me call in her food order and Shane who almost always happens to answer the phone is always very friendly and professional. Today I went in for myself and Shane happened to be at the register and like I said, very friendly and kind. The food is always great as well! read more

Decent meal, quick & easy Korean style, fast good... served its purpose for a fast food lunch experience... I walked in, ordered and good was quickly prepared and served... I ordered a Combo "Chicken/Beef" plate, nothing more than what I expected (see photo attached). Inside and outside seating is clean, easy in/out parking.,. While working in the field, this restaurant served its purpose for a quick & easy lunch! read more

Flame Broiler - Combo plate (Chicken/Beef & Veggies) - Asian Fusion Near Me - Santa Fe Springs, California

I'm here at this Flame Broiler for the 1st time and it's great. The staff was very attentive and the chicken bowl I got was very good. Great job . read more

This Flame Broiler has the Best Customer Service. So happy with the service and the wonderful cook food is always so so delicious every thing is cooked with love Thank you everyone great great service and great food The best Flame Broiler in Santa Fe Springs. read more

Marilou C is very good at this service. I would like to recommend this restaurant to anyone who wants to eat a good Filipino food.

First of all don't trust the online ordering sites about the drink options Secondly this Flame Broiler has wonderful service, cheery disposition, and spectacular service. It's always clean, and put together read more

This is not the authentic flame boiler. I'm very disappointed and they don't offer the original sauces they have their own bootleg hot sauce. The meat doesn't taste the same either. I regret driving out here. read more

Worst one in LA county Purchased two bowls and it took them 25 minutes to complete my order. This is called "Fast food" but it takes half an hour to make? Not only did it take forever but the meat was dry and the rice was undercooked. They also gave the orders out three to people that came after me. Don't go to this site. It sucks. read more

Our 18 member sports team was in town, so ordered from their catering menu. Everything was a HIT with the team!! Very healthy meal for young athletes. Everything was prepared fresh and, was very tasty. Flame Broiler at this location was helpful and able to accommodate us just hours before game time. Was ready on time, too. They even assisted us walking items out to the car. Thank you Flame Broiler. read more

Came to this location a few times already and was greeted with the upmost rude and unprofessional female every time. She's on her phone as she takes your order and makes it seem like customers are an inconvenience. Do better Flame Broiler. *update* I requested to speak with a manager and no one was called. I tried speaking to the man cooking and he ignored me. The manager finally came out since it was closing time (4pm). I told him and he kept making excuses for the employee so for everyone else speaking in regards to this female, management won't do anything about it. There's another flame broiler on Carmenita that would probably appreciate the business. read more

Flame Broiler - Asian Fusion Near Me - Santa Fe Springs, California

My local flame broiler in which I stopped by quite often, great food, and great customer service! My personal favorite is the bowls in which you could customize as well to your liking read more

The food is good at this location but service sucks girl who takes orders there during the week lunchtime hours has got no service skills and has a personality to match is always in a hurry does not thank customers and when she says order back to you and gets it wrong she cops an attitude. It's not customers fault you got to work check your attitude when you clock in read more

Honestly best flame Broiler I've gone to and I've been to many. Really fast and they hook it up! I've never been skimped at this place . Good spot ! read more

Tasty, affordable, healthy, quick, easy! Flame Broiler is a good choice for lunch when you're feeling for a simple bowl of chicken/beef, veggies, and rice. I like that they don't charge you extra for substituting the white rice with brown rice. The workers are thorough when you place your order and it's prepared fairly quickly. Keep in mind that parking can get a little bit crowded at this location because there's other neighboring lunch spots and a 24 hour fitness gym nearby. read more

Flame Broiler makes me feel good and healthy...even when that's not how I really live my life. Everything is made to order and cooked over a flame grill right then and there. You can have chicken or beef or the combo of the two. You can have with or without green onions. You can get white rice or brown rice. You can get a mini bowl or a regular size bowl. Or upgrade to the larger plate and get more stuff. Like steamed veggies or cabbage and the big meals come with an orange and a crisp salad. They have fountain drinks, as well as bottled drinks, like Snapple or water and juices. The pictures you see are good ones, but nothing beats seeing it in person. Plus, you can add as much MAGIC SAUCE as you want!!!! And, sides of jalapenos, too!!! Soooooo good, it's BAD (ass)!!! read more

My sister and I walked in & the girl who took our order had attitude from the get go ,we ordered our food and she made it seem as though we were a bother.Im never the type to complain about somebody's service ,as somebody who actually works in the food industry .Ive been to several "fast food" places and she had the worst attitude I've ever encountered . I understand it's a tough time and people have things going on but this is not how you treat customers at all read more

OMG! This place is no joke, super delicious & healthy too. 1st time we try it & we both agree: far better than Yoshinoya. NO: MSG, Skin, Frying or Trans Fat. The don't steam the nutrients out of the veggies & they have the option of California whole grain brown rice. Their teriyaki sauce is pretty bomb. The only downfall is that there isn't one close to home. The closest are in Carson, Santa Fe Springs & Whittier (where they serve Kimchi too), but very worth the drive. Since I've had it I've been craving it again. Two thumbs way up. read more

Flame Broiler - Chicken & beef combo - Asian Fusion Near Me - Santa Fe Springs, California

This is the worst location I have ever been too. The service is poor. I was not awknowledged for about 5 minutes. The cashier has such a negative attitude and does not want to be here. It was not busy when we came and it took her 20 minutes to recieve our order for two. I am sure someone could rob the place and she wouldn't even notice because she is too busy playing with her nails. read more

The girl who works front cashier is ridiculously rude ! As soon as I walked in I started with a friendly " hi how are you " & was completely ignored & then she proceeded to say " what do you want " as I was ordering she kept cutting me off & not letting me say what I wanted in the bowls. long story short I won't be returning to this location ! worst customer service I've ever experienced ! read more

Stopped in for a quick lunch. Really nothing special. The service was good and the food was okay. This was the first time I ate at Flame Broiler. 4 stars because I got what I came in for , a decent meal. I might return in the future..I'm Uncertain at this point read more

Quick, fresh, delish and healthy. My fave right now - chicken veggie bowl (white meat, no rice). Top it off with jalapeños and you'll leave happy and full. Yumms! read more

Flame Broiler - Asian Fusion Near Me - Santa Fe Springs, California

I am a first responder (EMS) and I enter this location with my n95 on, thank god the man handling my food was wearing a mask, but the girl at the register scurried to get her mask on as I come in, then is rude to me the entire time, cross contaminating everything as she uses the same pair of gloves for her phone, the sauce, and register, she rolls her eyes as I ask for sauce as if I can get it myself...just a shame read more

I love Flame Broiler and usually go to the one in DTLA as it's near my job. I've known of this location but this was my first time going in. The food is fresh and made to order - right in front of you. Like their DTLA location, it's clean and organized. The condiments are well stocked and the prices cannot be beat. What's lacking here is the service. It's mediocre, at best. The cashier greeted me with as much enthusiasm as a candy loving kid greets his dentist. She wasn't rude, but she wasn't pleasant, either. She could stand to smile and remember how fortunate she is to have a job - that may improve her attitude. The good folks in the kitchen move at a glacial pace. My goodness - they are painfully slow. That said, the food is still tasty and nothing I experienced would prevent me from returning. read more

I have to say. This isn't my favorite location. They don't do the stamp card!! Wth! But it's the same quality as the others. A healthier option of fast food. The mini bowls are under 400 calories and you can get brown instead of white rice. Pretty good for a quick lunch. read more

There's nothing real about this place frame broiler I was expecting to get a cheeseburger. instead it's Asian bowl's and they're very weak very little taste for nine dollars on a bowl this place is a complete rip off do not come here read more

I ordered to chicken bowls that were each $7.15 plus tax. When I got home, there was barely any chicken in each bowl. I've been to many of these and this is the worse. How do you short people on chicken? I paid $15 for two bowls of rice. I won't be returning to this location. read more

The day in went, it took so long to get our order. It was also wrong when we finally got it. There was no apology from anyone for the delay or the wrong order. I've been here before and has. Even pretty good, but I don't know what happened this time around... read more

1st time...it is located close to my work, set in a weird food court/strip mall next to a Starbucks and Subway. Not very obvious when you drive by. I ordered the chicken and veggie bowl, the order came quick, which is good when you need to get back to work. I like that the dish did not come with a sauce. On the counter there are 2 big jars of sauce. One is sweet and the spicy. I combined the 2 sauces and really enjoyed my meal. The spicy sauce tastes alot like Frank's Red Hot Sauce, so it immediately became my friend. I will be back. read more

My kids love flame broiler, but there's something about this location that is not inviting & it's their cashiers. Both female young cashiers look miserable bad customer service. If they're so unhappy look for a better job. Especially the white girl she looks almost forced to be there maybe is but smile a little. It's better than working at Mc Ds. read more

I didn't experience any adverse attitude from the cashier during my visit. I did get a weird vibe but I can't explain it. I'm assuming it's because I look like a Health Inspector (which is not my official title, but I'm in that sort of field). I try not to look scary, I really try. While there no excuse for the cashier to act like he did in Robin E.'s review, the staff during my visit was courteous but not overtly. You could tell that this was just a job to them and that they really did not have any personal stake in serving me. I was treated no differently as if I were at McD's. This being my first time (and I heard rave reviews about the food from my boyfriend and a co-worker), I ordered the beef bowl and substituted brown rice. I like the fact that they ask if you want green onions on it (the cashier garnishes it before serving). The food was great even without the extra "Magic Sauce" that everyone raves about. I agree it's flavorful, but my boyfriend's reaction of disbelief that I didn't try it with extra "Magic Sauce" was evidence that I have to try it again this time slobbered in the stuff. The vegetables were steamed to perfection (cooked through yet crisp) and the meat was flavorful. The brown rice was cooked just right (not dry and hard). The green onions were a nice touch. I'll be back but I'll be looking out for the cashier to see if they wash their hands between handling money and touching the garnish... in a non-scary way, of course. read more

They don't make the hardest food to cook in the world....but for what their specialty is, they do it pretty well. I grab food here at my lunch hour and boy does it get busy!!!!! Usually the line is out the door. With that said, the service never seemed overly rude or poor to me. Because of the crowd, my mindset going into the place is: "Get in, get food, get out." I don't eat here because there are usually no seats and you/your purse gets jostled by the line that weaves through the place. I wish they had a better meat:rice ratio. And when you add veggies, the amount of meat disappears, but the rice stays the same. Portion control is not so great here! read more

Home girl needs work on her attitude.... like it's empty asf yes it maybe boring to be at work but come on. It doesn't take that much effort to give good service. I only went here because it was down the block but I know next time just to drive a little farther if it means better service. read more

Come here frequently after workout. The chicken is excellent, however I would stay away from the dry beef unless you want to drench it with magic sauce. Their green onion and magic sauce is a must for every bowl. Add brown rice if you're a health nut. Service is fast, however I've never been here during lunch hour. read more

Always, always consistent food. Fresh and the veggies are tender crisp every time. They've got it down to a science and if you don't eat too much rice (if any) and not too much magic sauce, it's one of the healthiest fast food places around! read more

Great food and price, although I recently turned Vegan I would recommend this place to anyone looking for a healthier choice - the food here is really good and again, great bang for your buck! read more

This Flame Broiler location is good. Ordered the medium chicken bowl with ovacado it was great. Great customer service. Place was clean. Great place for a chicken bowl! read more

Stop here for a quick lunch. The place was pretty lonely. Order a chicken bowl. After a few hours passed I got a terrible stomach ache.

Honestly I have gone to so many flame broilers all over Los Angeles county and so far this one is he best one not only do they stuff your bowl with veggies and tofu I always order tofu but it's just such a perfect amount of food they serve. Most of the flame broilers try to not give u as much veggies u have to ask or else they will try and skimp you but this flame broiler in Norwalk wow so great love it my favorite read more

I love the healthy food, prices and customer service is great! I ordered one of their signature plates with grilled chicken and steak. It was delicious. I will definitely return read more