Absolutely disgusting inside, was contemplating just walking out as I was looking around and giving them my order, but went through with it anyways. Went to use the bathroom and I've always heard that you could judge the cleanliness of a restaurant on how they keep their bathroom. It was wildly gross. Tried to ask for my money back, but they said there was nothing they can do so I just threw my food away on the way out. It was expensive but there's no way I could eat something that came out of this building. read more

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The staff is super friendly and tbh has the best FB chicken compared to other locations. I'll def be coming here more often.

I wish I would've noticed how incredibly dirty this place was before ordering. I wanted sauces and the containers for the sauces looked like they haven't been washed in a really long time and then I looked at the buckets the forks and other various items were in an they too were dirty. I'm grossed out now and don't even want to eat my food read more

This place needs a serious scrub down! It's grimey and dirty. And they like to torture both the staff and clients with dead silence. No music. It's depressing as hell. read more

This review is for my lunch order today. I came here today and ordered a mini chicken and a mini beef bowl. When I got home I realized that they gave me two chicken bowls. This is an absolute pet peeve of mine. I'm not the person who's going to holds up the line to check if everything is there because I depend on the restaurant to get the order right. Other than that, the food was fine, the gentleman behind the counter was pleasant, and the orders were completed pretty quick. read more

Flame Broiler - Ordered the Beef Bowl got the Chicken Bowl. - Asian Fusion Near Me - San Dimas, California

I don't eat flame broiler often, but when I do, I will be visiting this location specifically for Yoon! Shoutout to him for his supreme customer service. Very polite and inviting personality. We will be back! :) read more

Freaking love FB. I'm a vegetarian and I can pig out on this. Would recommend an overhaul in the eating area.... but for now most seats aren't open. It won't stop me from coming. read more

Horrible. Chicken looked like it came out of the bottom of the grill. Hard, burnt, dry and unbeatable. It was sitting there for a while and they just heated it up . Nasty. Never again read more

Overpriced. Asian guy understands true "shrink-flation." Barely any protein. All rice. read more

Flame Broiler - Asian Fusion Near Me - San Dimas, California

My kiddos, and I like this place, is usually crowded for lunch or dinner. Do not go by yelp hours, they haven't been updated, for example it says that today it is closed for business, but it was open! I know the owner is always hiring, and I've seen him inaction with his employees. ( he can be rude, to them) but I've called him out on it. That did make me stop coming here for awhile, but my kiddos like their chicken with veggies, and how does mom say no to that! Overall place is clean, and delicious. read more

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I was so hungry and thought flames broiler was a good idea... NEVER AGAIN service was cool but the avocado isn't even avocado?!?!! RIP OFF . Rice is too sticky and funky and the meat taste like ours just been heated up over and over again. read more

This location is by far the best Flameboiler around. I always order about 10 minutes out & the food is ready for me when I get there. It's always fresh, hot & delicious. Jacky, at the front desk, is super friendly, kind & always gets my order right. Thank you, Jack! Thank you FlameBroiler San Dimas for working so hard to give us great service & consistent, healthy & delicious food. You're the best...around (played with Rocky music)!! read more

Flame Broiler - a man wearing a face mask behind a counter - Asian Fusion Near Me - San Dimas, California

You're out of your flipping mind charging me $16 for 2 of these. They're as small as my palm and not even completely full. I asked for 1/2 and 1/2 and I got 1 single piece of chicken. This is ridiculous and unacceptable. Guess I'll be making Waba my staple from now on. You cut corners- you also cut customers. read more

Flame Broiler - Asian Fusion Near Me - San Dimas, California

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Fast speedy service! Very clean and pleasant, Food is piping hot off the flame broiler and veggies are cooked just right!. All condimemts were fully stocked along with to-go cups to take extra magic sauce home, and that's a plus because the servings are so big I had some to take back home with me. Workers are friendly , greeted me and thanked me when I left. Most important, they are very honest. I misplaced my cell phone, I was looking in my car for it like crazy. I had my friend call my phone so I could hear it ring and to my surprise the worker from flame broiler answered. I forgot my phone on the counter. I am very greatful that my phone was kept safe. I will always remember this! Thank you all at Flame broiler working on 6/18/24. You are a lifesaver! read more

Best flame broiler around! I've gone to many flame broilers and they have the best quality. They always cook their chicken to perfection. Highly recommend. read more

Filthy inside. This place is one of the dirtiest eating establishments I have dined in. See the attached photos I took of the restrooms. Moreover, the staff is short and rude and it was warm inside (no AC). Not sure how they stay in business. read more

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No sauce no spoons or napkins for my chicken bowl. The chicken was dry, hard and old, probably explains why it was ready in 5 seconds. Don't come here unless you want to chew on hard chicken. read more

Healthy food for a good price, what is there not to like? I come here once a week and it is always fast service. Even when they are winding down and cleaning, they always jump up and take my order. Kind of dull in there, maybe add some music? read more

Got the chicken bowl with brown rice. Chicken tasted old and had a lot of fat!!! Never again. I'll try the Mexican restaurant next door.

DO NOT EAT Here ! Chicken bowl grill is dirty .. Employees do not clean nor wash hands !!! read more

walk in and the lady behind the counter looked annoyed that we walked in and wanted to give this quiet store some business. that was strike one. then she starts rushing through our order and kept angrily asking 'anything else' like when i say angry it was angry. my sister couldn't even bear to order from her because she had such a terrible attitude. The whole time my family and i have been sitting here, she's been on her phone playing some game. I'm sorry but I'm 21 and i work harder than this woman at my job at a smoothie company lol. there's always something to do around a restaurant. clean, stock up, clean some more, or even organize. If you have time to lean, you got time to clean girl. read more

Flame Broiler - if you got time to lean, you got time to clean. amen. - Asian Fusion Near Me - San Dimas, California

Need to update hours, showing closing at "9pm" but they close at 8pm. I called and the guy rudely said "stop dialing, we're closed".

I've been coming to this location pretty regularly since 2009 and it's high time I posted a review, especially after going to a different location this week instead and realizing how good I have it here at the San Dimas one. While the customer service here has varied in levels of friendliness over the years, the food is consistently great, cooked perfectly, very generous portions, and always prepared quickly. I have always felt like I get my money's worth here, especially when they accept coupons I bring in. Above anything, I appreciate how much food you get here. They pack so much into the bowl that they have to squish it down to fit the lid on! Every time. Awesome. And even now with the self-serve sauce bar removed during the COVID-19 pandemic, if I remember correctly they give you up to 3 Magic Sauce containers per bowl, which is plenty. Thank you, San Dimas Flame Broiler, for making me a fan. P.S. Go here and avoid the stingy La Verne location. read more

If NO STARS was an option, I'd definitely give this store a NO STAR rating. Not because of the food, I love the food. But because of the horrible customer service. Caucasian female, young, long blonde hair. Blue-ish eyes (I could be wrong) had it tier back in a ponytail. Walked-in on Thursday, 9/5/19 @7:25pm. THEE MOST HORRIBLE and condescending tone in her voice. Not that I go to Flame broiler to be encouraged or anything, but as an office coordinator, I KNOW customer service. And THAT was NOT customer service. I place my order, I'm still trying to sort out my multiple orders, and she asks DO YOU EVEN KNOW WHAT YOU WANT? Imstantly, my demeanor changes. I am now irate. I proceed to order the rest of my meals. I order a COMBO PLATE. She corrects me as I order my food, "SO, YOU WANT HALF-AND-HALF? BECAUSE IT'S THE SAME THING?" As if I know the terms of what is what.... So, I say, SURE. So, I recap my order. And asks if I ordered the chicken bowl with veggies only.... She says in such a sarcastic tone, "YES, I GOT IT THE FIRST TIME." RUDE! I pay for my order and wait. She starts sweeping the floor, full of dust and dirt. Moving chairs around loudly and slamming chairs. Calls me back to the counter for my food. Slams my plates into my bag and pushes the bag towards me and says HAVE A NICE DAY! #FAKE yeah, I don't want to go back to this store. I'll drive the extra mile to another city. Or go to Wabba Grill read more

My wife and I love flame Broiler We have traveled to many locations This one along with many others is clean the staff is personable the menus are simplified but healthy and cost-effective it's fast without being fast food which is a rare thing these days. You can't go wrong and their sauces are awesome. read more

The workers there are rude and obnoxious . And the food is not that great to top it off. You would think the owners would have a clue about what's going in their restaurant, apparently not. read more

I went there for early lunch @10:30 am wen they open , they were friendly, fast and my chicken bowl was delicious.

RUNNN! Local Tip: There's two other (BETTER) Flame Broilers nearby in La Verne and Glendora. This place has so much potential to be a great lunch spot for so many of the local business (including my own) but lacks the basics of any decent restaurant: cleanliness, friendliness, customer service, engaged employees and proper management. I kept coming back to this place because I truly enjoy a quick, fresh, healthy meal at a decent place; most of all it's close to work. But the customer service continues to be awful. The cashiers are rude, abrasive and often times more interested in whatever's on their phone. The place is a mess, floors unswept, tables dirty and condiment stations messy. It's sad because I've been coming to this place for over two years and have observed so much. The turnover rate among employees is extremely high and its evident the restaurant owner doesn't care. He chooses to park his white Mercedes in the very best spot front and center rather than leave it open for potential customers. This'll be my last time dining at this location. The food at best is average. Rice is overcooked and vegetables are watery. Save your money and find another spot to frequent. read more

I love this food chain! Fresh ingredients! Chicken is always cooked right, and has never been over cooked dry. Fast and friendly service. read more

Flame Broiler - Asian Fusion Near Me - San Dimas, California

I work at the Dentist office in the shopping center directly at the end of the Flame Broiler.(SAN DIMAS ARROW &LONEHILL LOCATION) I visited Flame Broiler approximately 3-4 months ago the reason why I'm just now writing this review is because I normally don't write them. Also everyone needs there job with the closing of restaurants and hours cut which is why employees should be very appreciative for there jobs!! But to make a long story short I noticed the cook wasn't wearing gloves. I was told that he was the manager, and that made it worse. I asked him do they not wear gloves the cashier said no!!! I said this is the time when customers are really going to want you to wear gloves for everything especially during the pandemic ! I asked him to please put on gloves on he was insulted pulled a box of gloves out that he had in his reach and argued sarcastically with me and said are you happy now?? WOW!!!! I was really taken back by his actions and response. I will no longer go into this location since the customer service as gone out the window! read more

Look, let me just tell you straight up, I am not a fan of Flame Broiler in general. But I will come every once in awhile with hubs, who absolutely goes nuts over this place. I mean, its OK, but in the end its just a big blob of rice with meat on top. Its funny, though, when I went in today, its was 98% guys as the clientele. Cavemen! (just kidding) So, this one is similar to all the others. Except it said "Angus Beef" on the beef items on the menu, are all of them saying that now? Hmm. I got what I always get: white meat chicken and vegetables on brown rice. First Strike: Gal at the counter. Cranky, much? A smile won't kill ya, kid. Second strike: It was not white meat. I got gristley parts, thigh parts, little tiny little stringy-stretchy parts, skin pieces. No bueno and not white meat. Also, I got not one, but TWO hard, giant cores of cabbage in my veg mixture. Third Strike: The teensy weensy little cups you gotta fill with your poison sauce. Oh I mean, Magic Sauce. For crying out loud, just leave a bottle on each table, ok? Are you really saving money that way? Its just an inconvenience for the dine-in customer (me) because I have to wait while the cavemen ..er... other customers fill and refill their thimble sized cups with sauce to add flavor to what is, essentially, a flavorless meal. read more

Great. Customer service.. i call in order and in few minutes order is ready for pick up... friendly service, polite genuine love the food

This place rocks. I'm not sure the guy that said is dry. No way. This food is good, no it's great !!! Clean good service read more

Flame Broiler - Great chicken bowls. - Asian Fusion Near Me - San Dimas, California

I love coming to this flame broiler! They are always consistent with their flavor and all the employees are very nice and considerate. Good portion sizes for everyone and really healthy. They even have tofu. I love how they have 5 stars rewards. Every 5 points gets you a free mini bowl and 10 pints gets you a regular bowl. And they have happy hour 7 days a week all day on the weekends and 3-5 monday through friday. For a mini bowl with chicken i believe is $5.50 or $5.85. read more

Very dull restaurant. Honestly, there was nothing oh so special about Flame Broiler, it was like a Waba Grill to me but just pricier. And it doesn't help that you order a chicken bowl that they charge you a lot for and it's 90% rice!!!! There was so much rice I couldn't even tell I was eating chicken with it. Then the chicken was slightly over cooked and hard. I don't think I'd choose Flame Broiler again. read more

Girl sneezed in her hand completed transactions then began to prep food. She gave me attitude when I asked if she had a food handlers card and this is basic hygiene and food safety. The cook had no gloves on as well as cashier. Dirty practices and not safe. read more

Go in there to order a regular chicken bowl with no vegetables, get my food and they couldn't place a proper order and then the lady throws my bag at me and didn't like how I was treated, tried calling up to talk tot he manager to be denied and refused, if this how they want to treat people I won't be giving them my money going forward read more

30 minutes to receive a fast food order....got charged for an item that I didn't receive..... try to support businesses but when customer service sucks like this, I just can't. read more

This location is close to home and the owner and staff are all super nice. I read the reviews below and thankfully never experienced having the "blonde" take my order. Anyway food is great and I always get the family pack for my little family. They also have the loyalty program so you get free food! Yay! I was just there today and same great food and same great customer service! Thanks flame broiler! read more

Food here is great. Young Blonde cashier with a ponytail and plugs earrings has terrible customer service. There was no line and it was slow, however she rushed me through my order and gave so much attitude. I was trying to order a rice and veggie bowl only, but she cut me off to ask "what kind of protein do you want?!" She persuaded me into tofu because I didn't want to have to exchange any more words with this person than needed. For some reason they give me my order to go when they never asked me if I was dining in or not. Food here is great, but I'd rather go to WaBa grill down the street from now than to chance having another interaction with this person. read more