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El Pollo Loco

3.4 (36 reviews)
Open 10:30 am - 10:30 pm

Order El Pollo Loco Takeout or Delivery

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EL POLLO LOCO ATMOSPHERE

What's the vibe?
Outdoor seating
Dogs allowed
Good for groups

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I've attached a picture of my points to show how frequently I am at Pollo Loco
Jessica D.

I am at Pollo Local at least 3-4 times a week and know almost everyone there. Unfortunately I had a terrible experience today with ANNA. I am not sure if she is a supervisor or what her position is, but she lacks a great deal of customer service. I asked her for a container of salsa, instead of me asking for 20 individual tiny salsa containers. I have always ask for this in the past and never had any issues with any other staff member. I order 24 pcs of chicken, I was not asking for something that the meal does not come with !!! THE MEALS COME WITH SALSA!! Unless salsa is know being charged, I was charged $6 dollars and some change and the worst part it was flavorless and not good!

Outside view
Francis B.

10/10 5 stars and beyond Went in on September24,2024 11am and was greeted By the entire staff, which I really love. The cashier was a male young man I wish I had gotten his name. He was so friendly and helpful and very polite. I ordered the five dollar crunchy taco deal with $2 chips and a soda it was so delicious My food was fresh and crunchy the Salsa was fresh and cold I was so happy This place is outstanding nice and clean They were playing music oldies, and as I ate, I was jamming out. This is going to be my new spot.

I ordered a hard shell taco it was broken so they just put another broken shell over the first shell it was also freezing cold. I asked for 5 salsa Fresca's they gave me the avocado one. I also ordered a brc which was also freezing cold. I spent 18$ and didn't eat two of my items. Waste of money. Very upsetting

Chicken and Baja shrimp tostada

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5 months ago

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2 years ago

Friendly Staff 10+ good ambiance clean bathroom and dining area, food was good I was impressed all around

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2 years ago

The manager Aldrin is very polite and professional the atmosphere while dinning in here is spectacular!!! I highly recommend

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2 years ago

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2 years ago

Asked me 3 times in a row if I wanted salsa and they didn't pack me any I swear they're on drugs

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2 years ago

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2 years ago

Employees are very sweet and polite and have a very great personality food is delicious most recommend this restaurant

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El Pollo Loco Reviews in Other Languages

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Review Highlights - El Pollo Loco

Service was also good and I noticed Rosa is very attentive and keeps the establishment clean and neat, good job Rosa!

Mentioned in 2 reviews

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I have never been to a place like this, what a show! You pick what you want and they cook it in…read morefront of you. You decide what meats&veggies and how spicy you want it. I love the fact that this place has so many healthy choices. You start off with paying for a bowl and drink $7 and you scoot your tray aside an assortment of thin frozen meats: beef, chicken, pork, turkey. Pick up the tongs and try to fill as much as you can then smash it down into your bowl when staff is not looking. Next, you have an array of veggies to choose from: carrots, bell peppers, mushrooms, onions, green onions, cilantro, tofu, broccoli, celery, water chestnuts. Then you give your plate to the staff and they throw their concoction together (lemon juice, garlic juice) and ask how spicy you want your meal. Lastly, they throw your meal atop a huge round stove (think benihana) and add fat yellow noodles, they turn it with gigantic chopsticks . Once it's done, they put it in a Styrofoam box for you to enjoy. Try it with sesame seeds, YUM! My only complaint is it's like Taco Bell food, you get hungry after an hr.

Went here for a quick dinner. Veggies looked old and brown, but since I was hungry I figured the…read morestir fry would cover that up. The cook immediately filled my bowl with spices of his own choosing. I told him I didn't want what he put in and asked why he didn't wait for me to indicate which sauces I wanted. He got real mad and tossed the bowl across the grill, put his hands on his hips and asked me what I wanted then. Why offer customers choices if you disregard this and do what you want? I did not deserve to be spoken to like this. I refused to have him make my food and went back to the cashier for a refund. She claimed she made the refund, but lied. I checked my bank five days later and was told they double charged me and never refunded me at all. I ended up having to fight with them through my bank. Totally not worth the aggravation. NEVER eat at a place that charges you before you get your food.

El Pollo Loco - mexican - Updated May 2026

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