I was very impressed with James, he helped me a great deal, was very professional, and was…read moreconcerned about the task at hand on my behalf. Got what I needed to get done in a more than timely manner. Thank you James.

My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.

James Allen is the best! James is so smart and skilled! I cannot imagine my business working…read morewithout James. I have been working with James for over a year. James truly does care about his clients and is very responsive to lending his expertise in resolving ever issue. James is very professional and a very good person. Thank you so much lifting stress from my small business.

James came over on a Sunday afternoon and determined what was wrong with my computer and fixed it…read more Great value for home visit! As well he took an old hard drive out of an old computer and showed me how to disable it so I could get rid of the computer.

These guys are great! Alex Hernandez is superb when it comes to taking care of us. As the…read moreAdministrative Assistant at Tucson Dermatology, I can confidentially say that this IT team definitely can handle a medical practice for employee emails, computer access, upgrading computers, and technology hardware issue support. Even from remote locations. The owner of our practice and head dermatologist Dr. Adelman has been with Frankenstein since his time as a provider in Austin Texas from 2008 up until present day 2026 in Tucson, Arizona. Alex has assisted us in our time here in Tucson, AZ remotely, and you cannot tell the difference whether it is remote or in person. Mitch at Frankenstein has helped us out remotely with ethernet dock replacement issues, and from Texas! Alex makes sure we are comfortable after every requests. They really care and take out the time to get the job done. I can vouch for these guys any day of the week!

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

Needed my new AIO installed, and an M.2 I'd had for awhile. He was able to get everything done the…read moreday I brought it up, set up my drives, even did a fresh windows install when cloning it didn't work. Even went into my BIOS and fixed some fan settings that I wasn't even aware were off. He does most everything for a very affordable price aswell, had other businesses contacting me with $100 price tags just to talk to them to get quote for my issue. If you need someone to setup stuff because you don't know or or don't have the time I would highly recommend him. For the record aswell if anyone is still unsure, he was servicing a very expensive, custom-built 3D modeling/gaming PC, not a simple pre-built from Best Buy.

I reached out to Michael after several attempts with Geek Squad to fix my gaming PC. He spent time…read morecommunicating quickly with me about the issues I was having and didn't make me feel like I was dumb despite not knowing much about tech and computer stuff. I highly recommend contacting Michael if you're having issues or simply need something professionally installed !! Definitely will contact him again when I decide to upgrade my parts :) bonus points for being super friendly

Jason helped me out with my motherboard issue. Turns out it was a short and he was able to resolve…read moreit. Definitely a very capable repair service! He responds to texts very quickly and would highly recommend you to reach out to him for advanced computer repair.

Convenient and great pricing.....fixed my laptop remotely....well versed in desktop and laptop helpread more

I recommend the Computer Repair Connection. Turnaround is fast, prices are reasonable, and Juan…read moreseems sincere. It all began when my son disassembled his out-of-warranty MSI gaming laptop ($2200 new) to replace the charging port. Unable to fix it, he shipped the motherboard to a guy who replaced the charging port ($60) but used so much glue the motherboard no longer fit properly in the case--the guy's advice was to drill a hole in the case, which we didn't do. Instead, my son put the motherboard in without closing the case and then botched the reassembly to where nothing worked. (Laptops are apparently harder to repair than desktops.) Realizing my son wasn't cut out for this kind of work, I took his laptop to the Computer Repair Connection. Juan re-repaired the charging port, completely disassembled then reassembled the laptop, reinstalled the operating system, and reconfigured the settings. I got it back the next day for $200 ($99 for the rebuild and $99 for troubleshooting and software install--all labor, no parts), which was more than reasonable for the work required. (I've paid the Geek Squad far more for smaller problems, and they took much longer.) Juan updated me regularly and stuck to his estimate. A week later, after heavy gaming, the laptop still runs perfectly. I would definitely use Juan again. My only complaints, which are small, are that I emailed the shop in advance to see whether they felt the problem was fixable but received no reply; also, when dropping it off, my fiancé mentioned that the keyboard didn't work (a problem that predated the broken charging port), but the keyboard wasn't fixed and no one explained why. (My research suggests it's an expensive hardware problem, so I probably wouldn't have wanted it repaired anyway. It works fine with an external keyboard.)

We bought a refurbished Dell computer from this business after our older refurbished Dell machine…read moredied. They transferred our data to this newer machine, installing Windows 11, which resulted in a common problem: only one of us (the original "administrator") could now open their documents. When we went back for help on this issue, the Repair Connection specialist washed his hands from it. He'd been paid already. Beyond that point he didn't seem to care. We ended up finding Frankenstein in North Austin, quite far from our home, but oh, such a difference in expertise and attitude! Problem solved, first trying to fix it remotely and failing, then taking old and new computer to Frankenstein. I do not intend to return to Computer Repair Connection. Maybe Frankenstein will open a branch in South Austin in the future. I would love to have that happen. Sara

Terrible. Quoted me one price, took my computer, then doubled the quote. I declined the estimate,…read morethen still charged me the original quote for "diagnostics and driving" without ever fixing the original basic issue. Dishonest business practice and very disappointed, not to mention, problem not fixed. Very good at telling you how many happy customers they have without taking care of the actual one they are dealing with. Do yourself a favor and find a legitimate company, not these clowns.

Rude service. Manager did not care about the issue or me. Cost was too high. He rushed me off the…read morephone when I had questions. Lousy.

Guess it is true that you don't hire a "geek" when you need a pro -- especially one who charges…read morehalf the price and even includes an unexpected senior discount. I called a popular repair outfit with multiple locations, and after their dispatcher (out of state?) checked for 70 miles around, said they could get my Internet connection back in about a week. *gleep* Computer Pro to the rescue. Jon showed up the next day, fixed the Internet problem and more swiftly and efficiently. Answered questions. Hooked up my printer. Untangled stuff. Solved a number of other problems. Made recommendations. And then he came back two days later when I had a separate Internet crash. No charge, he said, after showing up the same day I called to beg for more help. Claimed the second house call was covered under his personal service warranty. He did not leave me unconnected for the better part of a week, but came at once, diagnosed the problems, fixed them quickly, and helpfully answered all my many questions. Way to go! Jon made the process seem as easy as if I were just borrowing a cup of sugar. Wonderful. Felt more like a neighbor helping out than some big deal inconvenience of an overpriced house call -- and then followed up just as fast for my second round of separate problems. Wonderful.

Great messaging response time, fast availability and great service. Thank you!read more

Luis, took personal care of my data recovery. I felt secure throughout the entire process that my…read moredata was in the safest hands. I'd do business with them again in a hear beat .

Outstanding Service! My daughter has a medical condition which keeps her bedridden much of the…read moretime, with her laptop being her connection to friends and the outside world. On Friday, when it failed to power up, we thought we were in for a long weekend. I called Luis, the owner, who has saved us many times in the past, and he coordinated it so that one of his technicians, David, could meet with me that afternoon. As luck would have it, David had the precise part needed and the repair was done quickly while I waited! My daughter thought it was Christmas all over again when I returned home with her beloved laptop. I've always been impressed with the fair pricing and timely response with all of my computer issues!

Ali is the real deal, he helped me out as soon as he could! I thought my PC was done for after I…read moredid some major upgrades to it. I spent an entire day trying to fix it and it was still not working. Ali got it back up and running in a few of hours! Do not hesitate to let him fix your PC. From now on he's going to be my go to person for any computer help!

Once again Ali got my laptop back up and running when I had just about given up!…read more He agreed to work on my sick computer even though he had other jobs, and I'm grateful for his flexibility, expertise, and resources. South Austin computers are in good hands when Ali is working on them. Thanks Ali.