Jim is fantastic. He come out on a very icy/slippery day. Set up our grandfather clock. Checked it…read moreout, made sure it was operating properly. Also adjusted our mantle clock Very informative. Answered any questions I had. Would use his services again and highly recommend him to anyone. Thanks Jim!

My wife and I received a mechanical mantle clock as a wedding present from her uncle almost fifty…read moreyears ago. This clock has graced several locations in all the houses we have lived in. Sadly, it had stopped working a number of years ago, even with several attempts to get it repaired. As our anniversary is approaching, we thought we would try again. I found the Clock Specialist via a Yelp review, and we are so glad we did. The owner, Jim, went above and beyond in his search for new works for our clock. Sadly, it was not to be, but an electric alternative was installed. It now works beautifully. Jim was also the epitome of politeness, thoroughness, professionalism. We couldn't be happier.

If you need an older appliance that doesn't have so many confusing bells and whistles, this is the…read moreplace.

Called to see if they could fix a lamp for me and a Vitamix that needed a new rheostat. Person I…read morespoke with was curt, dismissive, unfriendly and unhelpful. If they can't rewire a ballast to a fixture then I'm not sure that you want their "appliance service technicians (that) can fix any of your home appliance or garden equipment problems" working on anything for you.

They came out and fixed my mom's grandfather clock. The did a great job for a reasonable price.read more

From the owner: We are a small Mom and Pop business with a huge customer service ethic. Every item brought to our…read moreshop is treated as though it is our own; with respect, care and long-standing knowledge of clock and watch repair. We are in this business because of our love of time pieces. Making a fortune is not our goal; affordable, professional service is. We do want to let you know that We REcOMmeND that you CALL US before coming, as we do a lot of in-home work on grandfather clocks, and our HOURS are NOT consistent.

Mr. Brumley is truly a professional. He repaired an old grandfather clock I had gotten from my…read moreparents that had quit chiming. He meticulously identified the problem, ordered the needed piece, and replaced it. When a problem developed afterwards, he was quick to identify the problem and retooled the mechanism he had replaced since it wasn't exactly the same. He was timely with his work and apprised me of his approximate arrival time each time he came to our house. There are not many craftsmen like him.

Would definitely recommend. He came out to our house in Monticello to fix my grandfather clock…read morethat I received from my mom. The weights weren't dropping properly. Took out the insides to take to his repair shop. Brought back, put back together, and now good as new. Worth every penny.

I had the pleasure of meeting Karyn today for the first time, after several glowing recommendations…read morefrom acquaintances. From the start she was the epitome of professional, very prompt to respond to phone calls/texts and actually showed up a few minutes early for our appt at my home! What a lovely and interesting person, full of knowledge about many things all the while working intently on my precious Grandfather Clock. She quickly zeroed in on the problem my clock was having and fixed it. What a craftsperson. Just an excellent, excellent experience all around. Kudos to you Karyn, thank you again!

Karyn is amazing! She fixed my Great Grandmother's clock. She is honest, forthright and clearly is…read morea master in her craft. My family is so happy and even more grateful!

It's so refreshing when you need something done and you take it to professionals who are experts at…read morewhat they do, are prompt and responsive. They looked at my clock and realized that all it needed was a small tweak to get it running again. They didn't even charge me.

Recommended by family to fix my mantle and coo coo clock. They did a great job fixing both clocks…read more This includes instructions on how to properly use the clocks. Since they have been in my family for many years, they mean a lot to me and they care meant a lot to me too.

What a wonderful impressive jewelry store with outstanding personalized service. The selection is…read moreoutstanding and much more diverse than those big box one size fits all jewelry stores.. I have also used their repair service many times and have always been highly satisfied. I'm a life long customer and enjoy supporting an independent family owned business. Keep up the good work!

My husband and I have purchased many things from John and Heidi, including our wedding rings. They…read moreare awesome! Very knowledgable and personable. We make an effort to drive to Lake Mills from the Milwaukee area to have our jewelry repaired. Countryside Jewelry gets our highest endorsement!

Honest/fair pricing. Good people who run the business. Family owned. They will weigh your jewelry…read moreand tell you what it's worth and potentially purchase from you.

I received the most beautiful diamond engagement ring ever. Kristy helped my fiancé Dave design…read morethe perfect ring. He surprised me with it on a River boat cruise in Laughlin, Nevada. Thank you Kristy and Capital City Coin and Jewelry for your attention to detail and providing me a forever ring

As a young clock collector (back in 2000), I bought a limited edition Sligh wall clock. After 23…read moreyears of running as intended, the left key wind hole had issues and the chimes stopped. I took the clock to Michael, and he suggested a $120 oil and clean, which is quite reasonable if you know the price of maintenance on clocks. He repaired and cleaned the movement, but also cleaned up the exterior. It looks new! When I went to pick up the clock, he even brought it to the car for me and provided towels to keep it from getting scratched. This is a terrific family run business, and I will be back! In addition, his shop is clean and organized with many clocks on display! Great place!

Great service! Was quite reasonable and didn't do any unnecessary work!…read moreOwner is amazingly knowledgable. Definitely worth the 1 hour drive from Racine!

I went to this clock shop with my broken Ethan Allen triangle clock. The man that runs their shop…read moreknew exactly how to fix the front so it stayed on again! I spent so much money on this clock then they put something on the front that's so cheap and snapped right off! This shop owner had no problem with that! Very good experience, I don't know where people get this man is rude. He he's very nice! I was very happy with my experience.

TLDR; Horrible horrible business practices. Extremely rude. Avoid purchasing their clocks at any…read morecost. All the negative reviews are entirely accurate. You can see my previous review. I absolutely loved this store. I had no idea why everyone was complaining about "rude owners." Now I understand. Let's just put it this way. I've bought three different clocks from this store. Two out of the three broke within four months I'd purchase. The first one that broke, they fixed it no questions asked and did not charge me. This was about seven or eight years ago. That is what prompted me to write such a glowing review. I came back because I wanted a grandfather clock for my new place. Found a nice 6 foot grandfather clock made in 1911 that fit my budget and looked all original. I paid about $1000 for it, which in retrospect was WAY too much. But the gentleman who sold it to me told me he guarantees every one of his clocks for at least one year. I figured it was better buying a clock from a reputable store that I already knew and trusted versus trying to buy another clock on Craigslist or an antique store. Boy what a mistake. One night while I was winding it, the chain completely broke, sending both weights crashing down through the floor of the clock. Now mind you, I'm extremely OCD and very careful with my antiques. I've been collecting antiques since I was 10 years old going to garage sales and I know how to be careful around fragile things. I was winding the clock exactly how the gentleman at the store showed me how to wind it. I took it back to the store and he told me that this happens all of the time. The chains get weak over time and can often break without warning. He assured me that I was doing nothing wrong and stood by his guarantee that he'd warranty the clock for a year. I was ecstatic. Fast forward about two months. I finally get a postcard in the mail saying my clock was ready and that it's cost me $89.68 for the repairs. I was a little confused at first but thought maybe this was an honest mistake. Maybe they forgot it was warranty work - no biggie. After renting another uhaul and driving it to the shop, I saw the clock had been repaired and it was ready to go. He led me to the counter and asked me to pay the $89 for the repair. I reminded him that I bought this clock less than a year ago and was told they would guarantee it. Suddenly his tone changed and I saw his true colors. He told me that "the warranty covers a lot - sometimes $300-400 of work" but that he wasn't going to cover it because the of what I had "done to it" claiming the clock was "abused." He claimed that I had "yanked on the chain too hard" which caused the chain to break. Wow. Wow. Wrong choice of words sir. I had NOT abused the clock. I was very careful when winding it, making sure to follow every single instruction they gave me to ensure the clock would stay in its original condition. I'm very careful with my old things and I spent over a grand on that clock and treasured it. For him to come to me and tell me I abused the clock? But when I assured him I did not abuse the clock, he replied "I've been repairing clocks for 51 years and I know when a clocks been abused. I cautioned him that his store has countless negative reviews online and that he should consider changing his attitude. He simply replied "well I'm already so busy with the business I'm getting so I don't really need any more business." Fine. I came back the next day to talk it over with him once more. Once again, he was rude, patronizing, straight up called me an idiot for not knowing how to wind the clock properly. I asked him why this wasn't explained to me when I bought the clock, he insinuated that I lacked common sense and intelligence. He claimed I "threatened him" and kept talking as if he believed I was going to take him to court. I told him I'd just get my clock repaired over at Brumley's from now on. He bad mouthed that business and seems to think he's a god when it comes to clock repair. He said this is basically a hobby for him and that he doesn't care how he treats customers. I won't be returning ever again. I hope this place rots to the ground. There are FAR better places to get clocks repaired. In terms of purchasing them, buy at your own risk. You may end up with a lemon that has not been cared for while it's been withering away in this dusty old shop. There are other places to get clocks - even if you have to drive to another city. It's worth it to avoid the headache I've been put through.