Awesome experience today with Ben at West Towne Mall. I can be a difficult guy to find the right…read moreshoe, I'm very particular, but he brought out many pairs and got me to fall in love with a brand I've never tried before (Cloud Running). One of the best pairs I've owned. I usually go Hoka but I knew I needed something different. He was enthusiastic, happy to help, and knew his stuff. Thank you!

Allison (spelling?) was lovely. She ran back many times to find the right pair. Service is top…read moretier, there was a great sale (1/10/25) and it wasn't your standard awkward salesy situation

Went browsing at Fleet Feet looking for a possible walking shoe. I had not planned on making a…read morepurchase, just looking at options and had already been to several stores, as I have several issues with feet and knees. The lady who greeted me asked if I had an appointment, I did not. She proceeded to assist me anyway, using technology to analyze my feet and walking pattern. I was surprised to find out one foot had a very high arch, while the other was very low. Was never told this before and this information helped to explain a lot of things. My high arch was collapsing, affecting the ankle and knee and opposite leg as I was favoring one side over the other. Denise took A LOT of time with me, fitted me with several options of shoes and arch supports. I found one shoe with a support that gave me relief in my knee that I had not had for many, many months. It is shocking that relief could be experienced so quickly. Everything is not back to normal yet, but I am very happy with my purchase of shoes, arch support, socks. I highly recommend Fleet Feet and I would go again for the excellent personalized service. I would also recommend taking advantage of setting an appointment.

I've been running my whole life. Qualified and ran 2 Bostons Marathons, ran a 50 mile ultra. Yet,…read morenever did a fitting at a Fleet Feet until last week. I had a great experience and even learned something new. I had no idea that when you use shoe inserts you're supposed to take out the original shoes insert. Mind blown. The staff is great and friendly. I cant recommend this place more. I'll be back in the future and hope to run one of their fun runs in the future.

Fleet Feet is where I got my shoes for cross country and they were so helpful! They helped me…read morealmost immediately and had this cool foot scanning thing to get me shoe options that better fit my feet. The people working there are all so nice and I would 100% recommend if you are in need of running shoes or other types of active shoes!

McKenna was an absolute pro. I currently have a broken foot, and came in to look for a supportive…read moreCORRECT fitting shoe to hopefully not break a foot again. I have weird feet as it is, and a broken one on top of it? She had tricks and accommodations for everything and I confidently left with a new pair of brooks. She was extremely knowledgeable on everythinggg. Thank you Mckenna, and thanks Fleet feet.

I'm a fan of this brand. Great quality. This newer location a few stores down is much bigger and…read moremore open than the prior location. Everything is well spaced out, well stocked, more dressing rooms, etc. The staff is very friendly. It is definitely busy on the weekends. Overall a good experience.

The customer service here is disappointing. I tried to return an online order and followed the…read morereturn instructions which did not include providing the original form of payment, so they refused to return my online order and I had to spend 1/2 hour on the phone with customer service to change the return through USPS.

I was impressed by the large selection of men's athletic shoes, at great prices! I'd just seen…read moreacross the lot at Dick's Sporting Goods where the cheapest tennis shoes were nearly $100 and most were $120-150! I passed on those and found the perfect pair on sale at Kohl's for just $29! I picked up some sports t-shirts for $19, too. So much cheaper than Dick's. The lady at the self check-out was helpful and friendly.

My husband and kids got me several maternity dresses from Kohls for Mother's Day 2025. Because I…read moream eleventy-million weeks pregnant, the dresses were all about a size too small to accommodate my growing belly--so I took all three dresses back to Kohls just a couple of days later in hopes to exchange them for store credit so that I could size up. As they were a gift, I did not have the card that was used to purchase the items, nor did I have a receipt. I figured it would be ok because the dresses still had all their tags on, they were purchased mere days prior, clearly had never been worn, and I was simply requesting store credit (not cash or anything). So, I hauled my giant, tired, pregnant self over to Kohls with my toddler in tow just to exchange these damn dresses. I was asked to give a phone number, email, and my state-issued drivers license. I freely gave this information. Then, the woman working there told me that without a receipt, they could only issue half-store credit. So, if I wanted to return the dresses, valued at around $100 for all three, for store credit, I would only get $50 store credit. Engage internal Karen mode. I ended up calmly and quietly just saying, " ok, I'll go home and find the receipt and bring them back for a full refund"...which I fully intend to do, this evening. And then, instead of keeping my money within that same store via store credit/exchange as I initially intended, I will walk out, spend the entire amount elsewhere, and probably never go to Kohl's again, as the vibe, price point, and shockingly worsening customer service leave so much to be desired. I understand that there could be a situation in which someone steals clothing, leaves the tags on, and then tries to return the items for cash....that probably happens all the time. I am sure this policy is an attempt to address that. However, it seems misapplied and misguided to use this policy against someone who is trying to exchange recently purchased, brand new, items for store credit. (Especially when the customer doing so gladly presents their government-issued photo ID and it is a couple of days after a national gift-giving holiday) Now though, I have to go through the hassle of going to Kohls all over again, taking another hour out of my day, in order to rectify something that should already have been fixed in like 5 minutes. And now, instead of just keeping my money within the store, I am taking it all elsewhere. Seems like a really stupid policy. I get that we live in a low-trust society, where theft is rampant. Despite this, I still don't have to patronize businesses that default treat all their customers with suspicion. For years, the selection and prices at Kohls had been mid, at best. The main reason to go to Kohls was always that they had great customer service and a stellar return policy. If that's no longer the case, and it seems to be, then I have no reason to go. Also, Kohls cash is now excluded for any sort of "premium" brands that they carry (Nike, Sephora, etc) so that sucks too. I see Kohls going the way of Sears...once they piss off the Midwestern moms and grandmas, their core clientele, the end is near.

Recently we have experienced multiple lost items from this store. On a call today I was told it's…read moreimpossible for them to lose items, proven wrong. They lost a $140 jacket of my wife and now I'm being told they don't have my suit separate vest, the one I was married in. The gentlemen said if I care to call corporate.... Bad company doing poor customer service.

The people there are truly amazing. I appreciate they customer service skills and I truly try the…read morebest.

Great selection, great service, great space. I love the intimate feel and personal attention,…read more and Donna's eye is unbeatable for one- of-a-kind, comfortable and affordable clothes. Can't wait to go back!

This is the best shopping experience I've had in a long time. The top I bought is cute and…read morecomfortable. I'll be shopping at the Hart Beat Boutique again!!! Love it!!

Great staff that helped us find scrubs for my daughter. Staff reviewed the set she tried on and…read moreproblem solved with new sets that we ended up purchasing. Appreciated the variety of styles and colors.

I would never shop here again. The store didn't have a person in it, yet no one offered to help…read more Prices high and the staff is rude. I'd rather just shop online. So unprofessional.