Love this brand! The customer service here is awesome and so are the deals. Located in the East…read moreTowne Mall

Went in to install rain x windshield wiper at Walmart super center #2335.Automotive technician Leo…read morehelped me right away.2 minutes later windshield wiper was installed.Made my day.It's employees like Leo that bring the spirit of Christmas to life.Really appreciate it Leo! Merry Christmas and Happy 2026. Sincerely, Thomas M.Pfeifer

We stopped here to use the charging station. While here we used the bathroom (decently clean),…read morepicked up some snacks (okay selection) and beverages (lots to choose from), and used self checkout (very busy, all stations working). No People of Walmart incidents. Didn't have any interaction with employees, and nothing of incident to report. Thanks.

Small selection. The cost of everything was alright.. I got greeted and shown one shirt, that's…read moreabout it

Woke up early to drive to this Windsor because Google maps and the mall website said it opened at…read more10 am, just to get there at 10 am to find the gate still down and a small hidden piece of paper on the side that says they don't open til 11. We were on a time budget and didn't have time to wait an hour just for it to open. Very very disappointed with the lack of communication online, it seems like it would be an easy thing to adjust... pure laziness...

A few months ago I bought a guess winter jacket from you, Im on SSDI and had to put the $50 jacket…read moreon layaway, I did this at the 2025 Zeier Rd Madison WI store. Within a few days the zipper on the jacket broke. So I went back and bought another jacket. Well yesterday the zipper broke again, I reached out to your corporate office and explained m situation, they told me to go to the store, explain the situation and have the jacket exchanged. So I went into the store, went up to the counter and asked for a manager, a tall white woman with brown hair told me she was the manager. I explained the situation and she told me to go get another jacket and they would exchange it. So I did, when I went back up to the counter she started making up all these excuses why she couldn't exchange it. At this point I told her to use my phone number and look up the 2 different purchases I made for the jacket. She started lying and told me that your HR department cleared all the receipts which I know for a fact is a lie. Then another woman, a hispanic manager came up and humiliated me in front of at least 6 people. She touched the jacket and huffed, well its worn, OBVIOUSLY IT WAS WORN. Then they both refused to give me my receipt OR THE zipper that broke off my jacket. I was almost in tears to I left, I went out to my car and called your office back and the woman said someone would call me back and no one did. This is so far out of line! I don't have a winter jacket now and it's the middle of January in Wisconsin. I want the coat exchanged and these woman need to talked to about how to handle situations like this. THIS IS BURLINGTON COAT FACTORY! Not Rodeo DR ! The way I was treated and left without a winter jacket is appalling.

First time in a while I've shopped at Burlington. I had a question on some items I wanted to buy…read moreand I asked a worker she called her Manager Belinda, the rudest person I've ever meet I just asked a simple question no need to be rude. I Don't know why they advertise great customer service when their employees are Rude.

I don't even know where to start but this place and the girls that work here are a joke and the…read moremost uneducated when it comes to fashion and quality education. They have none. I have heard they discriminative and unless it's brands they like themselves they don't take them. I dropped off a box of designer name branded clothes. Mind you NEVER worn and in beautiful condition. I expected something back, however when I came back they said nothing was going to be bought due to 'wear and tear' again NOTHING has been worn once and was in MINT condition. The problem here is they said that, however when I looked at what I brought it. They DID NOT EVEN LOOK AT IT. The clothes were still neatly folded and placed exactly how I dropped it off. So what happened was these little girls didn't look at anything I dropped off, didn't even try. Wasted my time. When I dropped off a box of DESIGNER shoes they gave me a huge attitude again. They made a big deal about me leaving another box. I was met with disrespect and attitude. When I asked about my clothes they laughed and said nothing. So not only was my time wasted. These little girls were rude, disrespectful and undeserving. I wasn't going to bother, however I was told by some people they would take these brands! So I tried. Another note is I actively saw a girl tag and price items from a name brand that were counterfeit and fake. So you people can take fake name brands, but not actual name brands is WILD. From someone who has worked in fashion and knows stitching and quality and proper pricing and who also works at a location similar to this. You lied. You scammed. You wasted my time. You did not look through anything I gave. You are lazy. You are incompetent Most of all uneducated in fashion. Stick to your knock off lulu lemons. . This company is and always will be a joke. It's not even thrifting. I've seen wear and tear and they take that too. You sell over priced rags.

I would give zero stars if I could. They didn't buy any of my friends fashionable clothes and she…read morehad high branded stuff but yet looking at their clothes they have some stuff that wouldn't even be bought at goodwill. Also the staff was really rude and they all looked like they were 12 years old. No manners

Great selection & very organized, but a bit expensive if you're looking to thrift. This is a resale…read morestore, like Plato's closet so most items I would say are $15-20+. Staff were very friendly

This place is biased as s$€#! Staff for the most part are courteous, however they pick and choose…read morewho they buy from. It's truly not about what you're selling. I suggest the owners do a secret shopper here to audit the business. I do not recommend selling nor buying here. Sorry, but the value for your hard earned money is NOT worth it. Go to Plato's, Old Navy, Kohls or Target....or even a garage sale!

beware of buying fine Jewelry. poor quality products and they stand by only a 60 day return/refund…read morepolicy. I purchased a warranty with a 14k gold chain, associate would not even assist with gaining warranty information and provided poor customer service for sure.

I am very disappointed with JCP's customer service policy. I bought a 10K gold men's necklace on…read moreSaturday (12/09/2023) in one of the stores and didn't adhere to their guarantee plan. Today, after exactly 4 days (12/13/2023), I went to position my pendant and opened one of the links on my chain. I went to the JCP store in Madison - East Towne Mall to request an exchange of the product, considering that it had only been 4 days and was not misused. Considering that I did not adhere to the warranty plan, so they refused to exchange the product or cancel the sale. This was the worst service I have ever received as a customer. They sell a product of poor quality, and when you just ask to exchange the product, they ignore you and don't treat you the way a customer should be treated. I don't recommend buying anything from this store; they don't put the customer first, which shows how bad the company is, in addition to having products of poor quality, especially gold jewelry. Be careful when deciding to purchase anything at one of the JCP stores. Look for other, more serious stores that recognize the value of a customer. Remember, you will only understand what I'm saying when you need customer service.

I like this location because the staff are all really nice and this place is clean/tidy, and always…read morefully restocked. Check out their clearance sections, best deals in town!

I love the customer service, they treat me very well. my only issue is that it is so hot! I've…read moreheard other customers complain about it. This makes for an uncomfortable shopping experience.