A few months ago I bought a guess winter jacket from you, Im on SSDI and had to put the $50 jacket…read moreon layaway, I did this at the 2025 Zeier Rd Madison WI store. Within a few days the zipper on the jacket broke. So I went back and bought another jacket. Well yesterday the zipper broke again, I reached out to your corporate office and explained m situation, they told me to go to the store, explain the situation and have the jacket exchanged. So I went into the store, went up to the counter and asked for a manager, a tall white woman with brown hair told me she was the manager. I explained the situation and she told me to go get another jacket and they would exchange it. So I did, when I went back up to the counter she started making up all these excuses why she couldn't exchange it. At this point I told her to use my phone number and look up the 2 different purchases I made for the jacket. She started lying and told me that your HR department cleared all the receipts which I know for a fact is a lie. Then another woman, a hispanic manager came up and humiliated me in front of at least 6 people. She touched the jacket and huffed, well its worn, OBVIOUSLY IT WAS WORN. Then they both refused to give me my receipt OR THE zipper that broke off my jacket. I was almost in tears to I left, I went out to my car and called your office back and the woman said someone would call me back and no one did. This is so far out of line! I don't have a winter jacket now and it's the middle of January in Wisconsin. I want the coat exchanged and these woman need to talked to about how to handle situations like this. THIS IS BURLINGTON COAT FACTORY! Not Rodeo DR ! The way I was treated and left without a winter jacket is appalling.

First time in a while I've shopped at Burlington. I had a question on some items I wanted to buy…read moreand I asked a worker she called her Manager Belinda, the rudest person I've ever meet I just asked a simple question no need to be rude. I Don't know why they advertise great customer service when their employees are Rude.

as an employee, i would advise against working here. they take advantage of you while claiming to…read morecare. they will demote you if you are struggling with mental health, have you work obscene hours for horrible pay. do NOT work here!!!

Went into this store to try on some shoes I'd seen. They didn't have my size in the color option I…read moreliked, however the clerk was willing to order them for me and have them delivered to my house for no additional charge. So I orderd two pairs. She said it would take 7-10 business day possibly. They came in the mail the very next day. Happy I got what I wanted. A big THANK you to the young gal at Journeys. Happy customers are repeat customers. I will be back in the future when I'm looking for more boots.

This little shop has some cute gifts, jelly cats, and knick knack items. The employees were…read morefriendly and helpful. Some items were a little pricey but it's good if you're looking for something to give a friend and can't think of anything.

It's a cute gift shop, but overpriced and the owner is extremely tempestuous. Enter at your own…read morerisk!

The check out was easy and smooth. The cashier was helpful. The store had a good selection…read more And I got one thing. We had just gone in to look. And found something we needed. Good staff and good inventory

Shout out to Josh for helping us check out! He's a great salesman and is super sweet. This Dick's…read moreis well stocked and very clean.

I like this location because the staff are all really nice and this place is clean/tidy, and always…read morefully restocked. Check out their clearance sections, best deals in town!

I love the customer service, they treat me very well. my only issue is that it is so hot! I've…read moreheard other customers complain about it. This makes for an uncomfortable shopping experience.

I don't even know where to start but this place and the girls that work here are a joke and the…read moremost uneducated when it comes to fashion and quality education. They have none. I have heard they discriminative and unless it's brands they like themselves they don't take them. I dropped off a box of designer name branded clothes. Mind you NEVER worn and in beautiful condition. I expected something back, however when I came back they said nothing was going to be bought due to 'wear and tear' again NOTHING has been worn once and was in MINT condition. The problem here is they said that, however when I looked at what I brought it. They DID NOT EVEN LOOK AT IT. The clothes were still neatly folded and placed exactly how I dropped it off. So what happened was these little girls didn't look at anything I dropped off, didn't even try. Wasted my time. When I dropped off a box of DESIGNER shoes they gave me a huge attitude again. They made a big deal about me leaving another box. I was met with disrespect and attitude. When I asked about my clothes they laughed and said nothing. So not only was my time wasted. These little girls were rude, disrespectful and undeserving. I wasn't going to bother, however I was told by some people they would take these brands! So I tried. Another note is I actively saw a girl tag and price items from a name brand that were counterfeit and fake. So you people can take fake name brands, but not actual name brands is WILD. From someone who has worked in fashion and knows stitching and quality and proper pricing and who also works at a location similar to this. You lied. You scammed. You wasted my time. You did not look through anything I gave. You are lazy. You are incompetent Most of all uneducated in fashion. Stick to your knock off lulu lemons. . This company is and always will be a joke. It's not even thrifting. I've seen wear and tear and they take that too. You sell over priced rags.

I would give zero stars if I could. They didn't buy any of my friends fashionable clothes and she…read morehad high branded stuff but yet looking at their clothes they have some stuff that wouldn't even be bought at goodwill. Also the staff was really rude and they all looked like they were 12 years old. No manners