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Madison, WI

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Old Navy

3.0 (9 reviews)
Closed • 10:00 am - 9:00 pm

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9 years ago

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21 years ago

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12 years ago

Sale! 1.00 fleece hats and 2.00 fleece scarves. Mix and match. Icy cold wind whips right off the lakes near capital.

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Once Upon a Child - Madison East - another visibly dirty wall

Once Upon a Child - Madison East

2.5(2 reviews)
0.8 mi

When I have gone to this store the employees have been helpful and friendly. Always am greeted when…read moreentering the store. I have been going to this store for the past year, multiple times a month. The clothes and store are clean. The quality of the clothing has not been an issue for me, all of it clean. You find clothing from many retail price points. The prices I feel are fair with you paying more for the name brand items. I have noticed many strollers in the store which were not having any problems navigating. I would defiantly recommend this store for used children items. There is usually quite a few people in the store when I have gone so there are others who agree with me.

"Disappointed" doesn't even begin to describe my experience with this store. The condition of the…read morefacility, the lack of basic hygiene, the poor merchandise quality, and the consistently rude staff make this one of the worst retail experiences I've had. The cleanliness alone is unacceptable. The bathroom is absolutely filthy--strong odors, visible grime, and clear neglect. This is a space regularly used by families and for diaper changes, which makes the lack of sanitation even more concerning. It raises serious questions about hygiene standards throughout the entire store. Many items in the store, especially shoes and toys, are visibly dirty. Caked in mud, grime, food, etc. There seems to be no meaningful cleaning or disinfecting process in place for items being resold. For a business handling large volumes of children's goods, this is not just careless--it's negligent. The merchandise itself is another major issue. A significant portion of the clothing is outdated, tacky, low-quality, or in poor condition, yet prices are often unreasonably high--sometimes comparable to buying brand-new items elsewhere. Finding anything worthwhile requires digging through racks of overpriced, worn, or tacky items. Customer service only makes things worse. Staff consistently come across as uninterested, unhelpful, and outright rude. Basic interactions feel like an inconvenience to them. My child always says hello and waves to the employees as we enter the store, and we never are even acknowledged. Questions are met with dismissive responses, and there is little to no effort to assist customers. The store is not wheelchair, stroller, or handicap accessible in any way. Two carts can't fit in an aisle without brushing up against one another. The overall atmosphere is unwelcoming and unprofessional. This store has SERIOUS problems with cleanliness, quality, pricing, and customer service. Until those are addressed, I don't recommend shopping here.

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Once Upon a Child - Madison East - Hole

Hole

Once Upon a Child - Madison East - Dirty wall

Dirty wall

Once Upon a Child - Madison East - One of the boogers on the wall

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One of the boogers on the wall

Burlington

Burlington

2.5(4 reviews)
0.2 mi
•$

Burlington Coat Factory is always a win in my book. When you walk in, you're always warmly greeted,…read morean unexpected touch in a store with such a bland, fluorescent-lit warehouse-y feel. I prefer it to places like TJ Maxx or Marshall's because it's much more well organized and neat, easier to find exactly what you need. This is a place for bargains, not haute couture. Yoga clothes, casual knock-about clothes (for women) are what I mainly buy there, currently. We also got three pair of casual mens' shorts for under $30. Mens' clothing tends to run toward brands like Sean John, Rocawear, Fubu, etc., which is not exactly our genre, but they do have lots of other choices. They are also a great place to buy pet beds--a huge selection and ridiculously low prices. Check out their clearance sections first. Most of my coats have come from here as well. They have everything from the cheapest to really nice ones, a huuuuuge selection. Four stars just because of the aforementioned lack of attractive atmosphere.

A few months ago I bought a guess winter jacket from you, Im on SSDI and had to put the $50 jacket…read moreon layaway, I did this at the 2025 Zeier Rd Madison WI store. Within a few days the zipper on the jacket broke. So I went back and bought another jacket. Well yesterday the zipper broke again, I reached out to your corporate office and explained m situation, they told me to go to the store, explain the situation and have the jacket exchanged. So I went into the store, went up to the counter and asked for a manager, a tall white woman with brown hair told me she was the manager. I explained the situation and she told me to go get another jacket and they would exchange it. So I did, when I went back up to the counter she started making up all these excuses why she couldn't exchange it. At this point I told her to use my phone number and look up the 2 different purchases I made for the jacket. She started lying and told me that your HR department cleared all the receipts which I know for a fact is a lie. Then another woman, a hispanic manager came up and humiliated me in front of at least 6 people. She touched the jacket and huffed, well its worn, OBVIOUSLY IT WAS WORN. Then they both refused to give me my receipt OR THE zipper that broke off my jacket. I was almost in tears to I left, I went out to my car and called your office back and the woman said someone would call me back and no one did. This is so far out of line! I don't have a winter jacket now and it's the middle of January in Wisconsin. I want the coat exchanged and these woman need to talked to about how to handle situations like this. THIS IS BURLINGTON COAT FACTORY! Not Rodeo DR ! The way I was treated and left without a winter jacket is appalling.

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Burlington
Burlington

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Old Navy - menscloth - Updated November 2026

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