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    Fix By Will

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    2 months ago

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    Bill Smith Appliances & Electronics

    Bill Smith Appliances & Electronics

    1.8
    (64 reviews)
    $$

    I couldn't say it anymore strongly... go somewhere else for appliances. I didn't pull up in a…read morePorsche but have plenty of money. I was completely ignored by everyone working there and believe me there were more than a few people around that weren't already busy with customers. I was finalizing plans for a full home remodel and needed appliances for my kitchen and utility room. They had an amazing selection of high end to ultra high end equipment. But nobody wanted to help me so I left. I ordered everything from Best Buy and Home Depot. Between them they sell the most appliances in the country. Best of all, they stock most of it too so delivery is really quick. You'll also get the best deals that way too. Just order at home. If your looking for a showroom of high end appliances that is willing to actually help everyone walking in the door try Ferguson.

    Unfortunately, my experience with Bill Smith has not been great. I did a kitchen remodel 4 years…read moreago and purchased a refrigerator, microwave drawer, wine refrigerator, dishwasher, and oven. Within the 4 years, my Bosch refrigerator ice maker has had to be replace twice, my Bosch oven had an electrical fire and almost burned my house down, and my microwave drawer has broken twice and cannot be repaired. I have had technicians out at least 6 times and they don't know how to fix it. I feel appliances should work for more than a couple of years. I spoke with the manager, and he said he couldn't do anything and to call the manufacturer, Sharp. I would have been happy if he offered me a discount to replace the microwave after all the business I have given them over the years. If you buy from Bill Smith, take out a 5-year warranty on all appliances and be prepared to get many visits from their technicians that will cost a fortune.

    Mr. Appliance of Naples

    Mr. Appliance of Naples

    2.5
    (34 reviews)

    Nice guy. Ripoff. I have a washing machine- less than a year old. $150 just for the service…read morecall-that's high but fair. Then he says I need a new pump- it'll cost $670! What????? I look it up online, it's a $75 at most part and takes a few minutes to replace. THEN, I look at the reviews here on Yelp- 2.5 stars. Yikes- EVERYONE gave them 1 star and said they were overinflated- and there are some 5 star reviews- but they're obviously bots or people on the team as they only have a few reviews. Thankfully I saw this before agreeing to pay, so they packed up and left. Like I said, the repairman was professional and he was just doing his job. Do better Mr Appliance! Not all of us are old rich people in Naples who don't look at the cost of things. Update: I called a company with excellent reviews on Yelp. They came by the next day and gave me an estimate for 1/3 the price that this company gave me. The parts they use are professional and they stand by their work for 6 months! I'm so glad I looked for a new company. And, to Mr. Appliance who assumed I was budget conscious... no- I am very well off, I just don't appreciate being taken advantage of, which clearly was happening. Just because you can charge "Naples pricing" doesn't mean you should.

    Mr Appliance diagnosed a broken gear on my trash compactor. The part/kit on Amazon was under $100…read more I was charged a total of $646.29, which leaves a balance of $546.29 for installation, ordering, shipping, travel,etc. Initially, the repair man was here less than 30 minutes to diagnose the problem. He returned to install the part and was here exactly 20 minutes. Is over $500. excessive?? I think so, what do you think??

    Fix By Will - homeappliancerepair - Updated August 2026

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