Someone hit my Escalade in a parking lot. Paint scratch on the bumper and it popped out the quarter panel as well. Took it to Fix Auto and they have me a very reasonable quote, spent time with me explaining the work that would need to be done, and have me a schedule as to when it would be completed. Dropped it off a couple days later, and they did the work on time and it looks great. Simple, straightforward experience and, hey, what more do you want from getting your car fixed? read more

As this 1st 1/4 of this Century comes to a close, I took a look at what kept our Workhorses looking as good as they still do, and realized that One Business had worked on ALL of them. This is a 5 YEAR UPDATE on the Repairs performed by Fix Auto on our Vehicles (we've since sold the Pathfinder, Miata & Cadillac) - Nissan: Titan & Cube Subaru Impreza & C6 Corvette Grand Sport Convertible PHYSICAL REPAIRS (Exterior & Interior): ALL Still Intact - Nothing fell apart, broke or rattled. Still Solid. PERIOD. PAINT REPAIRS: ALL Still Undetectable - NO fading, discoloration, deterioration, or chipping. Please note, this is after THousands of Miles since the repairs... I just had to give this place Props. I'm Grateful that the people I dealt with are Still there, JIC anything unexpected comes along. If you need Good Honest Work done, go to Fix Auto in Santa Clara. read more

I took my truck in to Fix Auto after getting rear ended at a stoplight. They were great! They were super nice and accommodating. They were able to fix my bumpers and lights that had been damaged in the accident in a short amount of time. Phil was great! He explained everything to me and how the process would go. They stayed in contact the whole time and made me feel like everything was going to be ok. I'm really happy with their work. Definitely recommend. read more

They did a substantial medium level repair of my new Honda Accord with the repair being invisible from the undamaged car. They were recommended by insurance company exceeding all my expectations. read more

Overall poor communication and bad attitude from this repair shop. Andres was also not helpful. Car has been in shop over a month now. Finally picked up my car and another rep noticed the bad experience and helped with adjusting some of the deductible. Overall, car looks great just not the best communication on the customer service end. read more

Fix Auto Santa Clara - "Estimated pickup" keeps changing with no communication of an update - Body Shops Near Me - Santa Clara, California

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Made appointment via State Farm and met with a guy named Javier. Went in for the estimate. The guy was straight up rude. There was obvious damage on the door and yet he refused to put it on estimate until I brought the car in for repair. I called out on his lies and he just yelled you can go somewhere else and walked away. Very unprofessional and rude. read more

The team at Fix Auto was outstanding to work with. They were friendly, courteous and professional. They did a great job repairing our car and finished it earlier than expected. read more

Stay FAR FAR AWAY from this shop. At any and all costs. And if you for whatever reason choose this shop, and Andres is the one to handle your vehicle, IMMEDIATLY request another person to assist you. He will throw temper tantrums over the simplest things, because you want information about your own car. On top of receiving the worst service I've ever received, the shop is just down right shady. After 4 months of having my vehicle, it was finally ready for me to pick up. Only for my car to tell me it needed to be serviced again 2 days later. I took it back to them the following week, and after having my car for 2 more weeks, driving it around and never reaching out to me, my insurance company told my the shop says my vehicle had signs of being in another accident. When I, for a fact, had not hit anyone or anything. They truthfully dont deserve the 1 star rating that I gave, but since there isnt a lower option, it'll have to do. read more

Amazing service and amazing team. I absolutely loved the way things were handled. They updated me constantly and if I had any questions they were quick to answer them in a timely manner. They work they did was fenomenal and you can ever tell the car had been hit. I highly recommend Fix Auto for Santa Clara a must for your auto needs. Shout out to Lanie, she was amazing in coordinating everything and made sure all was taken care. read more

We just had a fantastic experience with Fix Auto in Santa Clara. Our beloved Tesla Model Y got rear ended and our insurance sent us to Fix Auto, They did a fantastic job doing the repair. The entire time Francisco kept us informed. I did a survey after completion and had one minor issue. Sheldon, the owner reached out to me and asked me to bring the car in to address the minor issue. They resolved the minor issue without charge. Sheldon, Francisco and the entire team at Fix Auto was just super! We will not hesitate to use them again and I highly recommend them to my friends and family. read more

I left my car to get fixed after getting rear ended in a car accident that left my bumper misaligned. Since the insurance company deemed my car a total loss, Fix Auto didn't repair my car. But when the mechanics put my bumper back on my car, they did it so well that you could barely tell that I had been in an accident. Therefore, the police wouldn't stop me with a fix it ticket. This is what I call excellent service. Even though Fix Auto didn't make any money off of me, they still went the extra step to make my car look better. read more

Please do NOT get your auto repair here! We brought in our car for a minor repair. There was legit smelly only 2-3 very small superficial dents around the rim of the back wheel from an accident that occurred going about 3 mph. Initially there was also a significant amount of paint that rubbed off on our car, but it was apparent that it was superficial. We got an initial estimate for a whopping $6,000! That included 20+ hrs dedicated to "paint work". At this point, we put in about 3-4 hrs of elbow grease and car polish that removed 100% of the paint defect. We then took it back for a final estimate along with our insurance agency estimate and the price went down to $2,000 to fix the dent and a tiny chip in the wax layer, needing our car for about 4 business days. Already we thought this place is gouging us based on how terrible the original estimate was, but we decided to keep them because our insurance company chose them. Things only got worse. They kept the car almost a full two weeks after making up excuses about delays multiple times and claiming they needed to replace the entire quarter portion of the car and DOUBLED the final estimate to almost $4,000. This didn't matter so much for cost as we maxed our deductible for the insurance but they proved to be inconsiderate, unable to provide an accurate estimate, and provided horrible customer service. We had added inconvenience of dealing with a car being the shop much longer than expected and we will never come back to this place. read more

Fix Auto repaired my Toyota Yaris quickly and did an excellent job. Omar was absolutely amazing. He was kind, and professional, and listened to all my concerns. Super happy and super pleased. read more

First class operation. They finished job ahead of schedule. Highly recommended. Special thanks to Omar.

I rarely leave reviews but I was so very impressed by Omar & his staff... My Tesla was t-boned, they fixed it in one month (which is very fast by Tesla standards). Omar kept me fully informed on the status. When I got my car back it was as good as new! Thank you Omar! read more

Great service. They really kept me updated on when there was a delay on the repair due to items being on backorder. Javier was a great communicator. Highly recommend them. read more

They took great care of my vehicle at an incredible rate. There were a couple things I noticed that were wrong/not completely fixed so I drove back a few weeks/month later unannounced and they fixed it completely and free of charge. The work they did looks great and I am so happy with it!!!! 4/5 stars for great service and price. Only reason not 5 stars was because I had to take it back. Would do 4.5/5 if I could!!! Haha. read more

Someone hit my car while it was parked, and I took it to fix auto Santa Clara! Great decision because they made my car look exactly how it was before. I was worried about the paint not matching the rest of the car since both fender and front bumper had to be repainted but they knocked it out of that park! Pictures don't do the repair justice. 10/10 would definitely recommend this shop! read more

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Had to come to fix auto due to insurance. They were 9 days late from estimated date. Kept pushing the date back. Had to call them to get an update wondering if my car would be ready. Go to B2 auto in Sunnyvale. Much more responsive and reliable read more

Omar lies and doesn't remember them. But, I guess that's common with everybody if you lie. I had a horrible horrible experience as far as saying he will call me right back that day and then three days will go by and don't hear from him and then I call him and he tells me something different. This went on for six weeks. In the end my car was fixed. It was a minor issue which should have been done and taking care of in a couple of days. There was one thing that bothers me extremely. They Park their vehicles in the disabled parking spot, including the hashtag area next to it, which is illegal. I said something to them and they just brushed It Off. That's okay because on a daily basis I will be calling Santa Clara Police and have them handle it. When people Park in those spaces without a placard they get a big ticket and possibly Towing. They have no right parking there. They are being extremely selfish because there are people that need to use it because they are disabled and not able to walk very far like me and fears of falling . I am disabled and the first time I went there I had to park in the street and had a very difficult time walking to the door. I said something to the girl behind the desk and she said yeah they parked there because they need to. Really? I wonder what Santa Clara Police would say about it. I went there on three occasions and each time one of their vehicles parked there. The reason I know is because I sat there in the lobby and saw them parking their vehicles there.. Hello Santa Clara police? I said something to Omar and he said the same thing. Wow. Because of the non caring for the disabled don't spend a cent at this business. I'm sure a lot of you know somebody that is disabled. read more

I had a terrible experience. The workshop gave an appointment for two weeks and mentioned that the estimate to complete the work would be five working days. On the day we went to delivery, he changed the estimate to complete would be three weeks from 5 working days. Beware, it seems like terrible business practice, a horrible customer experience read more

I was asked by my insurance company to go to Fix Auto to pick up my personal belongings from my totaled car and to sign the release form. Called first and Sheldon answered the call. By the time I got there, he already took out everything and put them in a bag and handed it to me. When I saw a $100 note in the bag, I asked Sheldon where he found it, and he said in a corner area he could not remember. Very impressed, I wanted to give him $20 as my way to say thank you, and he said he is the owner and does not need the money. :) That was so kind and sweet of him, and I was very touched and impressed. Not many people would do this nowadays. Just for this reason alone, I will visit Fix Auto whenever I have a auto body shop need. Also shared this with my neighbor, and she was impressed as well. Wanted to share this story on yelp to everyone. read more

Great service! Fast response and turn around time! My car repair was fixed within 3 days. Communication was easy and they even waited for me after closing time before a 3 day weekend! Absolutely would recommend! read more

They have a quite small space for a car services, provided poor communications and even worse quality service, I wouldn't recommend it!

My care repair date was constantly moved out, most times hours before I was to pick up the vehicle. On top of that I had to bring the car back 3 times to be repaired. The front lights are still not aligned but I don't want to waste my time returning back. I would advise to stay away! read more

I had a great experience here. USAA chose it for me, since it was close to my work. I was kinda iffy at first, because I wanted something legit with "Collision center" in the title of the shop. However, I went on google, and read a good review. Went to their website, and it looked like a nice clean place. So I went-- I had some scratches on my bumper, took it in on Monday Morning. and to my surprise, I received a call that it was done Tuesday afternoon. That was SUPER quick, and my bumper looks brand new. I probably would have gotten some crappy Ford if I went to Enterprise but instead, they gave me a Civic to drive as a rental. Anyway, they made my whole car fixing experience very easy and worry-free. I didn't even have time to fill up the tank the whole way, and they told me not to worry about it. Nice people, not very busy, and they get the job done quick. what more can you want? Just thought I'd give my two cents, since I didn't think they deserved a 1 star review. read more

Took my 2020 Camry for repairs. Good service overall, due to COVID they are taking all the precautionary measures to keep everyone safe. They guarantee to have my vehicle within 5 days I got in within 4 amazing. read more

Struggled to get an updated estimate. Took them almost a week to send that over as we decided to get scratches fixed that the insurance had not approved. When I finally got the car back it had scratches that weren't there before and I had to wait while they buffed them out and touched the car up. To be fair my insurance company initially also took a very long time to approve the estimates but still didn't justify almost a month that they had the car. read more

Great customer service. I was on my way to work in this crazy rain we have had these last couple days and my back window just slipped into the back door, I googled the closest auto place near my office and read the great reviews so called and got right in. Got a great quote and day later had the repair completed, in the meantime they covered the window to keep the rain out and then when I went to pay, the cost was much less then they quoted, to my surprise I asked why and the owner told me he discounted the cost! Made my day. Will patronize in the future! Looks like I found my new Autobody shop. Thanks for the amazing service and great price. read more

I took my car in due to insurance recommendations Omar helped me told me what they were going to do I left 2 wks later came to pick it up my car was 2 different colors I pointed it out to him he said ok leave it we'll get the right color.. I left called him the very next morning told Omar if you can't get the right color don't do it.. he said no we will.. a few days later went to pick it up very early morning couldn't really notice till I drove off parked at work and notice it bright white car! Not my original color so I called Omar asked him if the painted the entire call he started laughing and said no! I gave him facts about why I know he did he admitted they touched up back bumper I said why would you do that if it wasn't part of the accident he kept laughing I told him I was going to call the insurance to report them and hung up! Finally got pictures of my original color and will have Honda repaint it! Omar you think because i was a girl you could pull this off SHAME ON YOU AND YOUR SHOP! The insurance asked if I would give them a second chance I said that was there second chance! HELL NO TO ANY CHANCES EVER!!!! read more

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I'm really impressed with Fix Auto. Super communicative and efficient; no nonsense; kept me up to date; and my 2016 VW GTI was done exactly on time and looks perfectly new, despite a complex rear quarter panel / lamp / bumper / rear door impact. Very professional and obviously highly skilled. I picked my car up in full daylight and looked very closely, and paint and coat is a flawless match. Panel gaps exactly symmetrical to the unaffected side. Thank you Omar and team. Dan read more

Omar and team were incredibly fair, professional and timely in repairing and returning my Nissan to me. I wouldn't have known I ever had anything happen to it. Highly recommend! read more

Omar did an excellent job on my Honda Odyssey Touring. They constantly updated me about the car. They deliver the car exactly the what they estimated for. Even they arrange the enterprise rental car service. read more

The work on my car took almost a month for a 1 week job. When I went to pick up the car the first time, the quality of work was so bad I rejected pick up and had them finish the job. There were paint drips, unfinished surfaces, and inconsistent textures throughout the parts of the car that they touched. After they worked on the issues, I went to pick up the car for the second time. Once again, the quality of work was low. I felt as though they had only done the bare minimum. I pointed out the changes that needed to be made including removing new paint drips, new body damage next to where body panels were removed, and incorrectly installed molding. The "car detailing" left the interior worse off than when I dropped the car off. After correcting these issues I was finally able to pick up my car. Overall a very poor experience. read more

Fix Auto Santa Clara - Body Shops Near Me - Santa Clara, California

I would highly recommend this place if you are using your insurance to pay for your collision. I brought my car in to get a estimate and they worked with my insurance company so I did not have to deal with all the stressed. After all said and done I dropped off my car and picked it up 10 days after. Now since my deductable was high I had to pick and choose what not to repair like my rims and little cosmetic places. After I picked up my car I notice they buffed out a lot of my scratches. Even the scratches on the non damage side. I had remembered they said they would not touch the back bumper, but they did that for me anyways. I am extremely happy with the work and customer service they have provided me. Check them out. read more

My car was hit two times in a week! Both times damage was incurred on my rear bumper. Took my car to El Camino Body Shop where Sheldon and Javier delivered world class service and quality repairs to my car. The process was quick and painless (took my car in on a Monday and got it Wednesday). When I got my car back I was speechless! You would never had known it was ever in an accident! The bumper was reconditioned and painted to match my car and the job was seamless! They even took out some unrelated dings and dents! After all of the repairs, El Camino Body Shop went the extra mile to wash my car (inside and out) and made it it look spectacular! I would highly recommend this shop for any and all auto body related repairs! You'd be a fool to go anywhere else! read more

So a short while ago, my Challenger was involved in a Front-End Collision. I thought, based on the extent of the damage, the vehicle would be totaled. However, Javier (Manager) and the guys gave me an estimate of the cost and time frame of 8 days. I didn't think the job was even doable. Whatever it was, I trusted the shop to perform; the shop is Insurance-recommended. At some point throughout the given time frame, I found out the job completion date would be postponed to a later date, because of electronic issues incurred on my headlights. I found out later, that the issue was in part due to an aftermarket installation that I had previously installed. Upon finding out that I wouldn't be receiving my vehicle as soon as I had expected, Javier was very graceful and receptive of my frustration. He offered a rental vehicle from Enterprise, paid for by the shop. Sure enough, I got a rental vehicle of my choice. The job itself, is immaculate. When I picked up the car, I could not believe it was mine. It looked brand new! I would recommend this shop to anyone. These guys are professionals and understand the value of customer service. As for their craftsmanship, my insurance company recommended them. All the work is certified. read more

Very unprofessional and does not own up to their own mistakes. Their employees had left their orange peels to rot in our center console and left a leaky water bottle in the cup holder which filled up the entire console with water. When called about it, they did not take ownership of it and basically said it could not possibly of been them even though they were the only ones to have possession of our car. Would not recommend! read more

Dad's car needed work so we came in... The staff was very friendly and efficient! Our first visit, we stopped by around 4PM and quickly got an estimate. What sucked was that we couldn't just drop the car off (they didn't have the part - rear bumper)... But I guess that wasn't a big deal... They said the earliest they'd have it was about a week later.... I asked guy if they did any drop off service... but he said he didn't.. but he kindly asked where we lived... and I told him the general area... and he said that if we needed it.. he'd drop us off (we don't live too far from here) Our second visit was to drop off the car... and everything went smoothly... as they were already prepared for us to come in (we spent like 20 minutes moving all of my daddy's personal stuff out of the car!!! I don't know why he didn't already do this!)--we signed the papers & we on our way. Our last visit was to pick up the car (duh?).... The car was done when promised and everything looks good! The color seems to match pretty well (although I haven't had a chance to have a super close look at it yet).. All in all... a good experience. :) Best thing about this place... You don't have to wait! I really like the other body shop I went to (they worked directly with the insurance company that I was getting my car fixed through).. but the location I dropped off my car was inside another facility... and only one guy worked... so there was usually always a wait to talk to the guy.... (I guess I could have gone to their main location... but this was much closer!) but this place... they're super prepared and super friendly. I would definitely recommend this place as well... because their prices looked very reasonable (compared to the estimates that I got for my car.. but it was a different car--so I guess plus or minus a few?) read more

I had a great experience working with Fix auto. Lanie handled my case and she was very easy to work with. She informed me about the process and kept me in the loop. She was also able to get me a good quote from the dealer. I had some follow up questions which she patiently answered with all the details. Great job Lanie! The car was in excellent condition when I picked it up. They had even washed and vacuumed it. They also made it very easy for me to pick up and drop off the rental car. I would definitely recommend Fix auto for their services. read more