The team was very professional and I greatly appreciated the manager's thoroughness throughout the process. Definitely gained a return customer out of me! read more

I have been unable to obtain a clear resolution. My subsequent attempts to contact both GEICO and Caliber Collision have not resulted in a satisfactory response or confirmation that the approximately $300 for the unfinished work has been refunded. I have also attempted to resolve the matter directly by contacting Caliber Collision's customer support and posting a description of my experience on Yelp. To date, I have not received a satisfactory resolution. Looks like Caliber has been tricking and scamming on consumers very often! My concern is that Caliber Collision appears to have billed or received payment for repair items that were represented as part of the repair process but were not actually completed. The amount at issue is approximately $300. Although the dollar amount is relatively small, I believe the circumstances raise a serious concern about potentially deceptive billing practices and the accuracy of the claim submitted to my insurance company. read more

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I was referred by GEICO. My GEICO rep was thoroughly unhappy with Caliber Collision's mishandling of the estimate and mischarging me. But that's a whole other story. I personally was unhappy with the CC staff. Communication was poor and work/progress was slow. The work was good but not perfect. There is one thing that doesn't look quite right with the headlight area but I really don't want to go back to them because the auto service rep and front desk person (Jennifer) know the company survey I filled out for their management to see was not positive. They even called me out for writing a subpar assessment. Management did reach out to me to discuss their unprofessional staff but it was before we noticed the headlight issue. I wish I had some way to talk to management again to fix the headlight issue without going through this shop. read more

Cheers to Walter and Jennifer for making my experience so good. After originally going to another Caliber location for a door replacement, the door stopped opening a few days later. I called to make an appointment at that same location and when I showed up day of, I was told I actually made the appointment at this Sunnyvale location. I was confused as that was definitely the location I booked with, but it turned out to be a fantastic blessing in disguise. Turns out I wasn't crazy and this Sunnyvale location had no record of my appointment, but that didn't stop Walter from immediately making me feel heard and addressing my concerns. When they assessed the issue with the door lock mechanism, they needed to remove the entire door again to fix it. Jennifer was fantastic in coordinating an Uber to my office and back again in the afternoon once my car was ready. She even called to confirm whether I had received the notice of what car was picking me up, which I truly appreciated for safety. My door is opening and closing perfectly now, and I found the location that I will be returning for all car maintenance needs. 10/10 from beginning to end! read more

I've brought my BMWs here a couple of times and each time my expectations were surpassed. Walter Alfaro was more than willing to go the extra mile to make sure my cars left his shop in the best conditions possible. Repairs were done right with no shortcuts, the color matching perfect and compared to other shops, had pretty good pricing. read more

Customer service was outstanding. Appreciate the 2 young ladies communicating with me every step of the way.

i was very pleased with my visit last week. The office was clean and the staff was very friendly. I was particularly impressed with Victoria Oliver. When I met with her she was very friendly and took care of my car needs in a very professional timely manor. Accidents happen everyday so during these stressful moments I highly recommend everyone to go to Caliber Collision in Sunnyvale. read more

Super easy to get my car repaired through my insurance and Caliber! Thanks to Tori for keeping me updated and making sure everything looked just right for me to get back on the road read more

Gerson was our mechanic/expert and he was very thorough and helpful. Jennifer, the receptionist, is super nice and very warm and welcoming. read more

Great communication throughout the entire process of having my car repaired here at Caliber Collision. Work came out great and Victoria made sure to go the extra mile for me to make it convenient and easy! Thank you team and Walter for finalizing it all ! Highly recommended read more

We were involved in a rear-end collision and received a list of recommended repair shops from our insurance provider. We chose Caliber Collision in Sunnyvale based on their excellent reviews--and we're so glad we did. Our experience was outstanding! They not only repaired the cracked exterior panels but also identified and replaced damaged interior components. After the repairs, our car looked and felt just like as brand new --we couldn't be happier. The entire process was smooth and well-communicated from start to finish. Big thanks to our advisor, Gerson Perez, for the fantastic job he did in making this all happen! read more

I recently had my car repaired at Caliber Collision, and I couldn't be more pleased with the experience--thanks to Victoria! From start to finish, she demonstrated exceptional professionalism, knowledge, and courtesy that made the entire process seamless. Finding such outstanding customer service is rare these days, and Victoria is a shining example of what every company should strive for. If you ever need auto repairs, I highly recommend Caliber Collision in Sunnyvale--and be sure to ask for Victoria! read more

10/10 experience at Caliber Collision! From start to finish, the team was professional, fast, and super friendly. They kept me updated the whole time and made the whole process stress-free. My car came back looking AMAZING--like nothing ever happened. Shoutout to the crew for the top-tier service. Highly recommend! Victoria and Jennifer were super helpful!! read more

The folks here certainly know how to make a tough situation a bit less painful. My service advisor Victoria was helpful from the get go and walked me through all the recommended work before providing me with an estimate. She also provided me with text updates three times a week when my car was being repaired. Most importantly, they were able to finish the work early (with excellent quality.) Highly recommended! read more

Someone hit my new 2024 Prius and left it. Not huge damage but required removing the front bumper to repaint it and have the sensors recalibrated. Caliber Collision did an amazing job. It looks as good as new. I recommend them highly. You will not be disappointed with the work they do. read more

Service advisor Gerson was very good and professional took good care of the vehicle, overall I'm happy with the service.

They are quick, communicate effectively and keep you updated. Worked seamlessly with my insurance. Best part, my car was returned clean after a family trip to Tahoe in the snow. This was such a welcome surprise. Highly recommend. read more

Absolutely great service all around! I went to this Caliber Collision location for repair service to my Mercedes. My service representative was Kayla Ortega. She was phenomenal! She provided great customer service, answered any questions and always kept me informed. She went above and beyond with ensuring that every little detail involved with repairs to my vehicle were spot on. She even went the extra mile on matching some small details to ensure my vehicle came back to me better than when I left it. She handled all insurance matters and I had absolutely no worries. My deductible took care of the low cost for repairs in the end. Kayla Ortega is my new Hero at Caliber Collision! Best service all around 100% Thank you Kayla!!! read more

Always gives excellent service and updates on my vehicle through the whole process. The only place I trust to get my car fixed and returned in amazing condition. Thank you Victoria, Ari, and the crew in the back who worked on my car. Thankful for Caliber Collision. read more

I recently had my car repaired here and couldn't be any more happier !! with the customer service that i received all thanks to Gerson he was very helpful and kind answered all my questions and concerns and made sure i got the best quote possible, all throughout the process, he kept me updated on how everything was going with my car ,explained everything well, in the future I will definitely come back to this location I really recommend this shop!! read more

I brought my car in and I thought it was going to take at least two weeks or more like the other shops I've been to, but they actually were very quick and they were communicating with me at all times letting me know what was going on with my car and what stage it was It was actually given to me a lot sooner than expected, and my surprise they washed my car and cleaned the interior as well before giving it back to me they have great customer service. I'll definitely be coming here when needed. read more

Awesome service kala was great they communicated with me easily the car was ready earlier than expected I will always use them

I was very impressed with Caliber (in this case, in Sunnyvale.) They communicated frequently and finished the job right on schedule. Everyone I dealt with, on the phone or in person was friendly and helpful. I hope I never need a body repair shop again but if I do, I'll go to Caliber Collision. read more

Let me tell you this is my to go shop for any repairs I have to do when it comes to any accidents . I definitely will recommend this shop , technicians are great . My car was hit on the street in April and I had other options where to take my car but I decided to bring it here . Walter Alfaro manager at this location is friendly and knowledgeable was able to make everything easy . Front employees very friendly. My car looks brand new like if nothing happened . Kayla representative that also helped me . read more

Caliber Collision - Bumper and other tapirs done by the accident . Is brand new. . - Body Shops Near Me - Sunnyvale, California

Overall I had a good experience and I am pretty satisfied with the quality of the work and the cost. This was my second time coming here, but the first time was 5 years ago and the other guy's insurance paid, so I really did not care much about costs. Based on that experience, I estimated, without being an expert, that the repairs cannot be under $5-6K and they weren't indeed (they were $6.6K in the end). The only reason why I'm giving them 3* is because of the original estimate. The accident was not big, but multiple components were broken/scratched/bent including the front bumper, one headlamp, the fender etc. They gave me an initial estimate of $2.5K based on pictures. I could not believe it can be that low, so I reiterated to them in words what I observed to be damaged, but the only thing they told me was that the final cost may be bigger than the original estimate. When I dropped the car, somebody took a look at it and again they did not say anything. In exchange they reiterated that the final cost may be bigger. 2 days after I dropped the car they told me that the new estimate is $6.5K and they said that one of the reasons is the headlamp which alone costs $1,500 (without labor). I was just stunned. The headlamp was visibly broken from the outside. An idiot could see that it's broken. How could they possibly miss such thing? The only possible explanation I have is that they are doing it intentionally to trap clients, but hey, it's the entire industry, so it is what it is. Just be prepared to pay a lot more than the initial estimate. read more

Got my BMW fixed in a week. They had very frequent communications updating me the progress. Highly recommended!

Nothing but good stuff coming outta here! Customer service was on point and friendly, questions answered, repairs made! Thank you! I would definitely return! read more

I was driving on 880 when my car was hit by a large piece of wood and damaged the hood & sensor on my vw golf. I was give a couple of options by my insurance and went for Caliber Collision on Maude. So happy I did! I took my car in and Jojo took pictures for the estimate. After receiving the estimate, I went to drop off my car and met Reuben. He answered all of the questions I had and said he would keep me posted as I was leaving for a 2 week vacation. I asked him about a non-related dent on the fender panel (to handle out of pocket) and he said he'd take a look and get back to me. While I was on vacation, they kept me posted on the status of the repair. Got back to me on the side panel cost and I told them to proceed. They also removed some scruffs and scratches from the front bumper and did not charge my insurance or myself. When I returned from my vacation, I found out I got covid. Reuben and Walter arranged for my car to be delivered to my house. Seeing my car, it looks like nothing ever happened to it. Yay! The team at Caliber Collision met and exceeded my expectations. Thank you! read more

Gerson did an amazing job fixing job fixing a crashed door Looks like new Exceptional help Great service Very grateful read more

My car got hit and scratched for the rear bump through the left rear door. I am very satisfied with the work and especially the service from Josel Ignacio and his team. The work has been done and cared with professionally. Josel especially is very patient and resourceful. He worked professionally with a lot of care to the owner. He always listens to car owners, and addresses the issue with careful troubleshooting and investigation with the team. I highly recommend the shop and Josel. read more

My car's bumper went off, so I went to fix it. The price was a bit lower than I think. And Kayla is a very nice person. She helped answer a lot of questions and was really patient! read more

I've been to Caliber a number of times now and they always do great work. They're quick and the job is high quality. Plus, I'm not the best with my schedule and they've always been gracious about my schedule mishaps. Gerson has been my technician a couple of times - very friendly, knowledgeable, and communicative about the process and next steps. read more

As an existing customer, coming back to get my car fixed was a relief. i know that i can trust the workers with my car. I am always left satisfied. they finish well on time and seeing from outside how many cars they have your left surprised how fast cars come out. Thank you read more

Tori at the front desk was super helpful! Kind and answered all my questions! Waiting to get my car back in about a week or so will update!

My go to shop when doing any body repair to my cars! I found this place through my State Farm agent as it was part of their selective service program. Since the shop is part of the program estimates get approved instantly, no waiting, and was able to take in my car the very next day. My car had damage from the front bumper all the way to the back bumper I was sure it was going to be a big job but they finished it in a few days. The manager Roger and service rep Walter were much help throughout the whole process. I've been to other shops and the service wasn't much compared to what I got from them. Walter updated me on the status of the repair all the way through and even assisted with the car rental. You can tell he is a dedicated professional. Overall exceptional service! read more

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I crunched the bumper on my brand new car on the wooden post of my carport. I was sick about it. Within 48 hours, Walter gave me an estimate, replaced my bumper and fender strip, waxed and cleaned my car. My car looks like it just came off the showroom floor. Professional, friendly and fast, I highly recommend them! I went to the Sunnyvale location. read more

Great customer service, they call you and keep you updated every step of the way, they kept the estimated delivery date and delivered on it as promised read more

I just want to start off by saying that I don't have any names because I'm horrible & forget all names BUT what I can say is that everyone who helped my bf & I were amazing! Great customer service! The front desk lady definitely went above & beyond to make sure I was happy & ran out after me when I forgot my paperwork. The whole repair took about 1 week and our car was returned beautiful & freshly washed It was also great being able to just leave our rental car there & they called someone to pick it up. So convenient. read more

The team at Caliber Collision were friendly, informative and helpful. Above all the group there helped me in the most timely manner! I couldn't have asked for a better experience. I'm really thankful for going to Caliber Collision. read more

Great service here! They were very communicative with updates on the repair of my car, and everyone was so friendly and helpful (thanks Kayla and Victoria) read more